BUSINESS COMM

_____ is a form of networking. Intuiting Meditating Multitasking Gossiping Introspecting

GOSSIPING

A few Arabian employees meet for a conference in Kuwait. Which of the following will most likely be considered an expression of affection and solidarity during this conference? Short eye contacts Gesturing a "thumbs up" sign Lowering one's eyes Handholding Folding hands`

HANDHOLDING

Which of the following does NOT include hidden negatives? Sentences that use the words "but" and "however" Sentences that use phrasing such as "I hope you are satisfied enough" Sentences that use exact opposites of negative words Sentences that use legal phrases Sentences that focus on alternative options for audiences

Sentences that focus on alternative options for audiences

Which of the following is an example of an internal business document? Quotation Transmittal 10-K report Thank-you letter Claims adjustment

Transmittal

A _____ is best described as a group of people who share assumptions about what channels, formats, and styles to use for communication, what topics to discuss and how to discuss them, and what constitutes evidence. strategic group focus group promotion mix iearning community discourse community

discourse community

While designing a brochure, a person tries to identify a central selling point and objections audiences may have regarding the brochure. Which of the following stages of designing a brochure does this statement exemplify? Analyzing the rhetorical situation Selecting appropriate visuals Creating the design Drafting the text Printing

Analyzing the rhetorical situation

Which of the following is an example of an external business document? Transmittal Annual report Monthly report Memo of congratulations Policy and procedure bulletin

Annual Report

_____ is a technology that offers online storage for teams to share documents and project files. FaceTime Skype Google+ DropBox Microsoft Word

DROPBOX

Which of the following is an example of big data? Data organized in tables Data organized as graphs Data in the form of word files Data generated by electronic communications Data collected through questionnaires and surveys

Data generated by electronic communications

Which of the following sentences is a compound sentence? The clients are disappointed with the quality of work provided. We have been given a deadline for this project. I was given an option to transfer, but I chose to stay. The office is organizing an outdoor retreat next month. Many of the employees have fallen ill over the weekend.

I was given an option to transfer, but I chose to stay.

Adella is designing a brochure. She has to decide between Arial and Calibri fonts for the body of the brochure. According to Charles Kostelnick's four levels of design, Adella's choice belongs to the _____. inter-level intra-level extra-level outer-level supra-level

INTRA-LEVEL

Which of the following is true of a formal meeting? It requires each point debated on during the meeting to be settled by a vote. It is much more common in the work place than informal meeting. It does not require minutes of the meeting to be recorded. It is good for team building. It is typically used as a platform for conflict resolution.

It requires each point debated on during the meeting to be settled by a vote.

Which of the following demonstrates you-attitude in the best way? Talking about yourself Using "you" more than "I" in all situations Protecting the audience's ego Using active verbs while assigning blame Avoiding offering congratulations or sympathy

Protecting the audience's ego

A _____ is a business document that mentions the price of a specific product or service. transmittal quotation 10-K report claims adjustment policy bulletin

QUOTATION

Eduardo and his colleague Linda are discussing workplace problems over coffee. Linda is particularly unhappy about a specific project that is extremely stressful and has unreasonable targets. Eduardo responds by reassuring her that things will be alright soon and tries to offer solidarity. Eduardo's response is an example of a _____ conversational style. debating relating reluctant avoiding imposing

RELATING

The lead in an engineering firm has to promote a person to the post of chief designer. There are three candidates in the running—Jacob, Daphne, and Susan—and the lead has to ensure that the person he selects succeeds at the job. Jacob has good technical knowledge but poor communication skills. Daphne is an average communicator but has excellent creative insight. Susan possesses great communication skills but has average design skills. Keeping this scenario in mind, which of the following statements is true? Jacob is most likely to succeed at the job because of his technical knowledge. All the candidates are equally likely to succeed at the job. Daphne is most likely to succeed at the job because of her creative potential. The lead is most likely to do the job himself. Susan is most likely to succeed at the job because of her good communication skills.

Susan is most likely to succeed at the job because of her good communication skills.

Which of the following statements is true of documents? Poor documents affect the respective organization but not the society. The best documents are designed at each stage of the writing process. Poor communication is not related to poor document design. A good document does not include lists and visuals. Conventions do not influence a document design.

The best documents are designed at each stage of the writing process.

A sentence reads "Plans for the new project are being made by the productivity breakthrough team." Which of the following statements correctly illustrates the active voice version of this sentence? The new project is causing the productivity breakthrough team to make plans. The new project plans are being made by the team responsible for productivity breakthroughs. The productivity breakthrough team is making plans for the new project. The productivity breakthrough team is being planned for the new project. The new project is helping plan for the productivity breakthrough team

The productivity breakthrough team is making plans for the new project.

Which of the following statements is true of good problem solvers? They use the methods that have been used by many others to solve problems. They rely more on theory than observation. They use ideas from a single discipline. They are tolerant of complexity. They are never self-critical.

They are tolerant of complexity.

According to Geert Hofstede's cultural dimensions, which of the following dimensions most likely deals with the aspect of formal rules and levels of tolerance existing in a culture? Power distance Individualism Uncertainty avoidance Masculinity Long-term orientation

Uncertainty avoidance

Which of the following should be typically practiced when writing to an international audience? Using sports metaphors to break the ice with the audience Using idioms to strike a chord with the audience Using contractions to limit word count Being more casual in their writing than in the United States Using titles of people instead of first names

Using titles of people instead of first names

Rebecca is the head of a department and is in charge of supervising 20 employees. Most discussions related to her department take place orally in departmental meetings. However, in which of the following situations should Rebecca deliver the message in a written form? When she wants to resolve conflicts between the members of her department When she wants to present specific details or complex data about a particular project When she wants to get immediate action or response from her co-workers When she wants to use emotion to help persuade the audience When she wants to build consensus or modify plans

When she wants to present specific details or complex data about a particular project

Which of the following best describes clustering as a technique for generating ideas? Thinking about the content, layout, and structure of your document Making yourself write without stopping for 10 minutes or so, and identifying the best point in the draft Talking to audiences to gain better insight into their needs and wants Coming up with all the ideas you can, without judging them Writing a topic in the middle of the page and trying to create a pattern of ideas around it

Writing a topic in the middle of the page and trying to create a pattern of ideas around it

In business communication, positive emphasis _____. is always appropriate is always sincere is almost always overdone can never cloud the reality of a situation is mostly preferred over negative emphasis

is mostly preferred over negative emphasis

While designing a document that is meant to serve as a detailed guide for assembling a product, it is ineffective to: put all the steps in chronological order. number each individual step. group the steps into five to seven categories. make the document small enough to hold in one hand. put any warnings at the end of the document.

put any warnings at the end of the document.

A team that experiences groupthink is most likely to: readily accept a solution without analyzing it. directly or indirectly approve of healthy conflict. analyze the full range of alternatives to a problem. seek additional data before implementing an idea. test its assumptions against those of other teams.

readily accept a solution without analyzing it.

In an e-mail to his manager, Raphael declines an offer to relocate to another city. Raphael writes "I appreciate the offer; _____, I am not in a position to accept it due to personal reasons." Which of the following transitional words is best suited to complete the given sentence? also however consequently while because

however

Which of the following statements is true of diversity in teams? Diversity in teams may arise from differences in personality type. Diversity in teams results in the production of lower-quality ideas. Diversity in teams becomes more significant than tasks, over time. Diversity in teams cannot arise from differences in profession. Diversity in teams does not influence the accurate interpretation of emotions in the teams.

Diversity in teams may arise from differences in personality type.

The words "home," "house," and "residence" have the same meaning—where a person lives at any given time. However, the words convey different emotions. Which of the following is true of these words? The words "home" and "house" are connotations of each other and "residence" is the denotation. The words "residence" and "home" have the same connotation and "house" has a different connotation. The words "home" and "residence" have the same denotation and "house" has a different denotation. The words "home," "house," and "residence" have the same denotation but different connotations. The words "home," "house," and "residence" have the same connotation but different denotations.

The words "home," "house," and "residence" have the same denotation but different connotations.

When an employee prepares and passes an organizational message, the secondary audience is likely to: stop the message before it reaches the primary audience. comment on the message or implement it once it is approved. read the message without interacting with it. evaluate the transaction between the employee and the primary audience. accept or reject the employee's recommendations on the basis of the message.

comment on the message or implement it once it is approved.

Laura tends to shift topics abruptly when she is conversing with others. She also tends to offer advice and solutions when people share their problems. Which of the following conversational styles does Laura most likely use? Debating Relating Passive Person-oriented Connecting

debating

A sentence reads "All firemen should attend the fundraiser for mentally retarded people. "Which of the following versions of the sentence would be most free of bias? All firemen should attend the fundraiser for mentally challenged people. All firemen are requested to attend the fundraiser for mentally retarded people. All firemen are requested to attend the fundraiser for people with an intellectual disability. All firefighters are requested to attend the fundraiser for people with an intellectual disability. All firefighters are requested to attend the fundraiser for mentally challenged people.

All firefighters are requested to attend the fundraiser for people with an intellectual disability.

Which of the following best illustrates the psychographic profiling of customers? An advertisement created to attract customers between the ages 18-24 A range of body care products developed for men An electric car designed for those who value eco-friendly products A holiday package designed for a family of five An insurance policy for women

An electric car designed for those who value eco-friendly products

Anya has planned a meeting with Priya, her subordinate. Which of the following words spoken by Anya to Priya indicates the lowest level of politeness? Would you be able to attend the meeting tomorrow? Please try to attend the meeting tomorrow. Would you be free to attend the meeting tomorrow? Attend the meeting tomorrow. Kindly attend the meeting tomorrow

Attend the meeting tomorrow.

Which of the following scenarios best illustrates the interpersonal communication skills of a successful professional within the corporate environment? Jerome, a junior level employee, spends most of his time at work networking with senior members of the organization. Frederick, a middle manager, demonstrates good listening skills, but does not demonstrate conflict resolution skills. Jackie, a senior manager, has high I.Q., but low emotional intelligence. Elizabeth, a middle manager, communicates well with her co-workers, bosses, subordinates, and clients. Cassandra, a senior manager, communicates with her team members primarily during team meetings and spends the rest of her time in her own office.

Elizabeth, a middle manager, communicates well with her co-workers, bosses, subordinates, and clients.

Which of the following is a good guideline to follow while focusing on sentence length and structure? Use short sentences instead of longer sentences to show how ideas are linked to each other. Make sentences long and more descriptive if the subject matter is complicated. Keep the subject and verb far apart when a sentence is long. Do not edit short sentences since they cannot be wordy. Group the words in long and medium-length sentences into easy-to-process chunks.

Group the words in long and medium-length sentences into easy-to-process chunks.

Which of the following statements is true of leadership in teams? All projects require the same type of leader. Defining or appointing a leader for a project has been shown to decrease productivity. If too many people attempt to lead, productivity goes down. If no one tries to lead, teams experience more conflict. Choosing a good leader does not have a direct effect on productivity.

If too many people attempt to lead, productivity goes down.

In which of the following business situations would you typically need to be most polite? If you are asking for something that will inconvenience the audience. If you are asking for something that will help the person you are asking more than it will help you. If you are asking for something routine. If you are speaking to a subordinate. If you are requesting information.

If you are asking for something that will inconvenience the audience.

Which of the following is true of high-context cultures? Everything is explicitly conveyed and ambiguity is avoided. Reliance on nonverbal signals to communicate is low. Indirectness and politeness are the preferred communication strategies. A high degree of importance is given to detail. Agreements made orally are not considered binding.

Indirectness and politeness are the preferred communication strategies.

During effective oral communication, which of the following is a similarity between the American and the Asian cultures? Interruptions are generally uncommon in both cultures. An initiative to open a conversation is common across both cultures. A modulated, slow pace and low volume are common vocal characteristics across both cultures. Disagreements are indicated through silence in both cultures. Appreciation is seen as a key motivational factor in both cultures.

Interruptions are generally uncommon in both cultures.

Which of the following is true of consensus in team decision making? It is a quick process. It makes people feel their opinions are not valued. It results in the slow implementations of ideas. It involves the airing of preferences by all members in a team. It always goes hand in hand with voting.

It involves the airing of preferences by all members in a team.

According to Geert Hofstede's analysis on cultural dimensions, which of the following is true of the culture of the United States? It is extremely low in masculinity. It has a short-term orientation culture. It has a high uncertainty avoidance index. It has a high power-distance index. It is extremely high in individualism.

It is extremely high in individualism.

Which of the following is true about the techniques for conflict resolution? It is better not to offer alternatives since it could cause the conflict to escalate. It is best not to allow feelings to surface as they cannot be dealt with by members. It is good to focus on the presenting problem to resolve the conflict quickly. It is not good to check everyone's information in a conflict because it can cause hurt feelings. It is good to ascertain that the people in a conflict really disagree with one another.

It is good to ascertain that the people in a conflict really disagree with one another.

Which of the following best defines cycling? It is a series of formulae that attempt to measure objectively how easy a document is to read. It refers to the phenomenon where two people use the same word to denote different things. It is a series of activities designed to plan a document before writing a complete draft. It is the process of putting words, phrases, or clauses in the same grammatical and logical form. It is the process of drafting, getting feedback, revising, and getting more feedback.

It is the process of drafting, getting feedback, revising, and getting more feedback.

Which of the following best describes an omnibus motion? It permits leaders to make decisions unilaterally. It lets a group approve many items together. It requires members to set ground rules before a meeting. It allows for many items to be voted on individually. It ensures that members come prepared before a meeting.

It lets a group approve many items together.

Which of the following best describes groupthink? It refers to teams who are reluctant to express conflict. It refers to teams who counter ideas before implementing them. It refers to teams who appoint a devil's advocate during discussions. It refers to teams who take time to agree on one idea. It refers to teams who offer differences in opinions during discussions.

It refers to teams who are reluctant to express conflict.

Leslie, a website designer, designed a new website for a sports store. She made the website very unique from other websites. The navigation of the website was very different from the other websites. The links were very clear, and navigation bars were present vertically at the left of the screen. She used small graphics, and a white background. There was no music or sound effects. Although, the website had so many good and unique features, users did not like the website. Which of the following is likely to be the reason for the failure of the website? It had small graphics. It had light background color. It lacked music or sound effects. It had navigational bars at the left of the screen instead of the top. It was different and unique from other websites.

It was different and unique from other websites.

During her work day, Kaila constantly checks her personal e-mail and takes long breaks to catch up on her phone conversations. Which of the following is best illustrated in this scenario? Kaila is following a strict ethical code. Kaila is prioritizing only urgent tasks. Kaila is indulging in time sinks. Kaila is prioritizing urgent and important tasks. Kaila is following the organization's corporate culture.

Kaila is indulging in time sinks.

A sentence reads "To increase the skin cleansing you obtain from the product, we have added a special chemical to it, which has increased the price of the product." To maintain positive emphasis, which of the following does this sentence best indicate? Linking a negative element to a benefit by placing the benefit first Using double negatives instead of words with negative connotations Focusing on the limitations of a situation Implementing the use of hidden negatives to reinforce a message Avoiding the use of negative words with negative connotations

Linking a negative element to a benefit by placing the benefit first

Which of the following statements is true of an international career experience? Multicultural awareness is sought solely for experienced senior-level recruitments. Migrant workers benefit the economies of their host countries more than those of their home countries. Low overseas growth is a reason why recruiters do not give importance to bicultural fluency. Second-language proficiency is unimportant in one's career because English is spoken in all countries. Managers often need international experience if they want top-level jobs.

Managers often need international experience if they want top-level jobs.

Kayla is attending a climate conference and is excited about being introduced to Jennifer Prater, a renowned climate campaigner. Since Kayla has not interacted with Jennifer before, Kayla should address Jennifer as _____. Mrs. Jennifer Prater Mrs. Prater Jennifer Ms. Prater Prater

Ms. Prater

Which of the following actions best emphasizes the negative information in a message? Placing the negative information in the middle of the message Placing the negative information only once in the message Avoiding the use of negative words and hidden negatives Giving the negative information a lot of space on the page Avoiding listing the negative information with bulleted and numbered lists

NOT Placing the negative information in the middle of the message

Which of the following sentences in an advertisement for Collins Corp. washing machines correctly applies positive emphasis? The washing machines at Collins Corp. are not guaranteed for life. The washing machines at Collins Corp. offer a five-year warranty. You will not be able to operate your Collins Corp. washing machine for more than five years. The washing machines at Collins Corp. offer no more than a five-year warranty. I hope the washing machines at Collins Corp. will last longer than five years.

NOT The washing machines at Collins Corp. are not guaranteed for life.

Which of the following demonstrates you-attitude in the best way? Talking about yourself Using "you" more than "I" in all situations Protecting the audience's ego Using active verbs while assigning blame Avoiding offering congratulations or sympathy

NOT Using "you" more than "I" in all situations

Which of the following questions will best help analyze an organization's discourse community? What is the annual revenue generated by the organization? What kind of and how much evidence is needed to be convincing? Who are the competitors of the company? What is the market share of the company? How long has the organization existed in the industry?

NOT Who are the competitors of the company?

Which of the following is true of the activities in the composing process of business writing? The activities must occur in a specific order. A writer must finish one activity before starting another. All writers use all activities for the documents they write. All writers typically engage in pre-writing as a warm-up activity. Not every task demands all activities.

Not every task demands all activities.

Regarding effective oral communication, which of the following is a value that is most likely to be preferred in the United States? Openness Religious harmony Emotional support Hospitality Personal rapport

OPENNESS

Which of the following is the most effective way to make a sentence nonsexist? Replacing articles with pronouns Mixing singular nouns and plural nouns Using singular pronouns only Omitting the use of pronoun pairs Omitting the pronouns

Omitting the pronouns

Which of the following is an example of serif fonts? Palatino Arial Geneva Helvetica Technical

PALATINO

The manager of a public relations firm asks his assistant to design a web page in such a way that the information is well organized with minimal clutter, so the page gives the reader a clear structure. Which of the following design principles should the assistant use to group related items? Contrast Proximity Repetition Alignment White space

PROXIMITY

Patrick is a manager of a business enterprise based in the U.S. He decides to meet his customers from China. Patrick hires a translator and briefs the translator with the technical terms that he will be using. Which of the following should be undertaken by Patrick while dealing with his translator? Patrick should learn the language in a short period of time. Patrick should avoid the interpretation of nonverbal behavior which may bias opinion. Patrick should avoid usage of technical terms because they are irrelevant. Patrick should explain as much of the context of negotiations as possible. Patrick should edit documents and correcting grammatical errors.

Patrick should explain as much of the context of negotiations as possible.

In the context of the four dichotomies in Myers-Briggs typology, which of the following statements is true? Extroversion types get their energy from within. Sensing types gather information by focusing on the relationships between facts. Perceiving types prefer to live in a flexible, spontaneous way, enjoying possibilities. Feeling types consider the logical consequences of a choice or action in decision making. Intuitive types prefer what is real and tangible.

Perceiving types prefer to live in a flexible, spontaneous way, enjoying possibilities.

_____ psychology is a branch of psychology that studies how to help people thrive. Personality Positive Existential Evolutionary Psychodynamic

Positive

A country has a highly decentralized governing structure. Direct communication is encouraged with open channels for communication, irrespective of authority. According to Geert Hofstede's cultural dimensions, which of the following cultural dimensions do these features indicate? Power-distance index Long-term orientation index Uncertainty avoidance index Individualism index Masculinity index

Power-distance index

Which of the following is recommended while revising your draft to create a friendly and businesslike style? Read your message as if you were in your audience's shoes. Maintain a businesslike tone while communicating, and avoid being friendly. Do not convey overconfidence or an expectation of success. Do not mention limitations, drawbacks, or other negatives. Focus on what is impossible not what is possible.

Read your message as if you were in your audience's shoes. While revising your draft to communicate a friendly and businesslike style, it is recommended that you read your message as if you were in your audience's shoes. eBook & Resources

Jim and his team prepare a report on the recent project they have completed. They have revised the report and made necessary changes. Which of the following should they do to ensure that the language in the report has been correctly used? Have every person in the team check the whole document for correctness in grammar. Run the document through a spell checker. Avoid having a person proofread the document and only use a spell-checker. Decide which technologies you can use so everyone can work on a draft simultaneously. Brainstorm ways to improve each section.

Run the document through a spell checker.

Bernardo is writing a newsletter and decides to place the page number at the top right end of the page. His choice belongs to Charles Kostelnick's _____ of design. inter-level intra-level extra-level outer-level supra-level

SUPRA-LEVEL

In the context of the four dichotomies in Myers-Briggs typology, which of the following statements is true? Sensing types trust their own experience more than someone else's account. Thinking types are extremely comfortable with emotion or personal revelations. Judging types are eager to make decisions, so they seek out additional information. Extrovert types prefer written messages because it gives them time to respond. Intuitive types prefer details, routine, and repetition.

Sensing types trust their own experience more than someone else's account.

Kevin is a project engineer at a firm. He writes an e-mail explaining the new project schedule to the client. Which of the following individuals is the gatekeeper in this scenario? The project manager who will decide if the new schedule should be put across to the client or not The client who will accept or reject the new project schedule The co-workers who will go through the new schedule to see if it is accurate The employees working under Kevin who will have to implement the new schedule, if approved The board of directors who do not have the power to stop the message or act directly on it

The project manager who will decide if the new schedule should be put across to the client or not

Alisha is Tim's manager. She has to inform Tim that she will not be able to approve his leave request because there is an urgent project deadline coming up. Which of the following is the best way for Alisha to convey this bad news using you-attitude? The team cannot go on leave till this urgent project is completed. Your leave has been canceled. Your leave has been canceled because of your poor performance. I am extremely sorry to inform you that your leave has not been approved. I hope you know how sorry I am that your annual leave has been canceled.

The team cannot go on leave till this urgent project is completed.

Which of the following is a characteristic of effective teams? They engage in filtered conflict around ideas. They do not hold one another accountable for delivering against plans. They focus on the achievement of individual results. They compete within themselves. They commit to decisions and plans of action.

They commit to decisions and plans of action.

Which of the following statements is true of headings? They make it difficult to compare and contrast points. They are either words or short phrases but not sentences. They make a document look more challenging and interesting. They enable readers to turn quickly to sections of special interest. They can be used effectively by keeping them parallel at all levels.

They enable readers to turn quickly to sections of special interest.

Filodex Inc. is celebrating its Annual Day with an offsite weekend. Those who have volunteered for the various competitions have been divided into four teams. Teams A, B, and C win many games while Team D places last in almost all. Team D's leader calls his team an unsuccessful team. Which of the following was most likely true about Team D during the competitions? They had too many active members. They made all their decisions together. They rationalized the criticism they received. They dealt directly with conflicts that emerged. They recognized the contribution of every team member.

They rationalized the criticism they received.

Sammy is part of a team whose job is to write articles for the company's bi-annual newsletter. Sammy believes that her team works well together and has the ability to be extremely successful. Which of the following is most likely a characteristic of Sammy's team? They spend no time trying to get to know each other, and focus only on their writing. They adopt the same style of writing and do not get caught up in self-expression. They use collaborative technologies to help the writing process. They spend very little time discussing problems and finding solutions as they believe this to be a waste of time. They allow less time at all stages of a writing process than they would if they were writing the documents individually.

They use collaborative technologies to help the writing process.

A manager has to inform her subordinates that their performances are not up to the mark. To maintain positive emphasis, which of the following is the best way for her to communicate the bad news to them? I am afraid to inform you that I am dissatisfied with your performance. You all have failed to achieve the expected targets and will have to improve substantially. I was keen to give you all good performance ratings; however, your performances are not up to the mark. You all are not allowed to take any breaks since your performance has been so bad. To ensure that employee performance is good this year, we are changing the productivity guidelines.

To ensure that employee performance is good this year, we are changing the productivity guidelines.

In business communication, which of the following is the main purpose of a 10-K report? To inform To persuade To build goodwill To build an image To maintain a record

To inform The 10-K report is a report that is filed with the Securities and Exchange Commission detailing financial information. Its main purpose is to inform.

In which of the following situations is "nevertheless" typically used in business writing? To show the addition or continuation of the same idea To introduce an example To show that the contrast is more important than the previous idea To introduce another important item To show cause and effect

To show that the contrast is more important than the previous idea

Which of the following is true of the job flexibility of today's workers' in the U.S.? Today's workers are not involved in work that requires innovation. Today's workers do not need new skill sets unless they change jobs. Today's workers do not help team members finish individual work. Today's workers are not doing routine jobs as they were doing traditionally. Today's workers are not ready to change positions and locations when asked to do so.

Today's workers are not doing routine jobs as they were doing traditionally.

Which of the following half-truths about business writing should you follow? Use a colloquial style of writing in the final draft of your document. Use "I" as much as possible to show that you are confident about the document. Use "you" if the audience members are unfamiliar and you want to connect with them. Use prepositions to end your sentences in a report to make the report more professional. Use big words correctly otherwise they may distance you from your audience.

Use big words correctly otherwise they may distance you from your audience.

Which of the following does NOT help to make a business document visually inviting? Numbering points that must be followed in a sequence Using subject lines to orient the reader quickly Using short paragraphs Using indented sections to emphasize subpoints Using headings to group unrelated ideas

Using headings to group unrelated ideas Using headings to group unrelated ideas does not help to make a business document visually inviting. While creating a business document, it is important to use subject lines to orient the reader quickly. You should also use headings to group related ideas and lists and indented sections to emphasize subpoints and examples.

Which of the following job titles is regarded as sexist in business communication? Server Waitress Manager Lawyer Banker

WAITRESS`

Leanne is a proprietor who manufactures and distributes clothes to various clothing retailers. She recently received a complaint from a client about the delayed delivery of products for his retail store. In the e-mail, the client stated, "I am facing a major shortage of products because the delivery of the "Dazzle" line of clothing is still pending from your end." Which of the following should Leanne say to the client to buy time with a limited agreement? Are you saying you have not received the deliveries for the Dazzle line of clothing? You sound quite upset about the late delivery of the Dazzle line of clothing. Yes, the Dazzle line of clothing is yet to be packaged and delivered to you. Yes, but we did everything we could to ensure that the product was dispatched on time. Are you sure? As far as I know it was delivered on time. Could you please confirm?

Yes, the Dazzle line of clothing is yet to be packaged and delivered to you.

A sentence from a sales representative to a customer reads "I hope this is the mobile phone you are looking for." This sentence lacks positive emphasis primarily because it: is not appropriate. contains double negatives. contains a hidden negative. is insensitive. sounds arrogant and pushy.

contains a hidden negative.

Melissa is preparing a PowerPoint presentation for a meeting with her clients. While preparing the presentation, she decides to list the services provided by her company using bullets. According to the four levels of design proposed by Charles Kostelnick, this decision by Melissa is an example of _____. extra-level choices intra-level choices inter-level choices outer-level choices supra-level choices

inter-level choices

Violating conventions while designing is risky, because: conventions vary by industries, but not by geographic areas. all audiences interpret a document the same way, and it is unethical. it may signal that the author or designer is unreliable or unknowledgeable. conventions do not change over time and violating them indicates ignorance. all software uses the same conventions and violating them causes problems in software.

it may signal that the author or designer is unreliable or unknowledgeable.

To use big data effectively, organizations need to: randomly collect data. arbitrarily analyze data. measure data in gigabytes. encourage employees to focus less on visual and data displays. let employees find patterns in large data sets.

let employees find patterns in large data sets.

When deciding how much and what information to include in a presentation, you should: place information in the beginning of a paragraph to de-emphasize it. place the information in the middle of a paragraph to emphasize it. document the main points and present them as briefly as possible. make a list of the points that must be included. identify multiple audience benefits.

make a list of the points that must be included. While deciding the information to be included in your message, you should make a list of the points that must be included; check your draft to make sure you include them all. To include information without emphasizing it, put it in the middle of a paragraph or document and present it as briefly as possible.

Determining whether arguments presented in a message are supported by adequate evidence or not is representative of the _____. quality of the message larger organizational context organization's corporate culture manner of conveying the message medium in which the message is conveyed

quality of the message

To reduce bias in communication, when you are addressing a reader whose name or gender you do not know, you should: avoid using a general group to which your reader belongs. leave a blank for the reader to fill in his or her name. omit the reader's position or job title. replace the salutation with a subject line. omit the salutation and the subject line.

replace the salutation with a subject line.

Teamwork comes into play when: time is not a constraint. only one person has the knowledge required. the stakes are low. a job is not big enough. the time is too short.

time is too short

Melissa's boss is of the intuitive type in Myers-Briggs typology. Hence, when making and presenting decisions, it is necessary for Melissa to: present her reasoning step by step. stress practicalities. present all of the needed facts in detail and get them right. use metaphors and analogies in explanations. underplay her creativity and innovativeness.

use metaphors and analogies in explanations.

Poor business communication is characterized by: writing that takes less time to read and understand. writing that involves minimal cycling of documents. writing that does not need to be rewritten. writing that prevents a reader from guessing information. writing that obscures ideas and results in decisions being needlessly drawn out.

writing that obscures ideas and results in decisions being needlessly drawn out. Bad writing takes longer to read because readers struggle to understand what they are reading. Poor writing may need to be rewritten and be frequently cycled to other people for help. In addition, ineffective communication may obscure ideas so that discussions and decisions are needlessly drawn out.