Business Communications Final
Which of the following sentences is NOT written in parallel construction? a. She enjoys singing, dancing, and reading b. he needed to format the report, bind the document, and turn it in to his supervisor c. he opened the office, checked the mail, and was turning on the computers d. after completing the survey and finishing the exam, he went home e. at camp, the children played sports and learned crafts
c. he opened the office, checked the mail, and was turning on the computers
As a reporter Emily often files stories before all the facts are know. To avoid legal repercussions Emily uses words and phrases like "alleged", "its believed" and "apparent" to qualify statements. This is known as ________ a. parallelism b. a camouflaged verb c. hedging d. a dangling modifier e. boosting
c. hedging
Which of the following is true about the use of e-mail as a mode of business communication? a. the availability of new tools such as instant messaging, blogs, microblogs, social networks, and shared workspaces has not impacted the use of e-mails b. since the e-mail is an informal tool, one need not consider the traditional notions of organizational hierarchy when communicating through e-mails c. many companies now have formal e-mail policies that specify how employees can use e-mail d. when compared to IM, mid size messages are more difficult to compose and read on e-mail e. e-mail is usually the best choice for brief online conversations
c. many companies now have formal e-mail policies that specify how employees can use e-mail
Which of the following activities takes place during the planning stage of the writing process? a. composing the message b. adapting the message to the audience c. organizing the information d. reviewing the message e. producing the message
c. organizing the information
Which of the following correctly lists the steps in the three-step writing process? a. writing; revising; adapting b. organizing; revising; writing c. planning; writing; completing d. designing; planning; writing e. composing; organizing; selecting a medium
c. planning; writing; completing
Teams can increase performance levels by ________ a. encouraging groupthink b. discouraging consensus c. pooling experience d. duplicating effort e. promoting hidden agendas
c. pooling experience
To be effective, business messages should _________ a. use abstract words that lend themselves to interpretation b. adopt an informal tone c. present information in a concise, efficient manner d. not make arguments or recommendations e. never contain opinions
c. present information in a concise, efficient manner
When one of the following is a guideline for completing e-mail messages? a. avoid using e-mail signatures since they come across as being impersonal b. use multiple fonts, colors, and all caps to highlight your main points c. revise and proofread your e-mail before you send it out d. include long reports or other complex messages in the body of the e-mail instead of attaching it e. use the "return receipt requested" feature for all messages
c. revise and proofread your e-mail before you send it out
Which of the following sets of activities is undertaken after a message is composed? a. organizing information and adapting the message to the audience b. gathering and organizing information c. revising and producing the message d. analyzing the situation and adapting the message e. selecting the medium and producing the message
c. revising and producing the message
Brian needs to create a brochure for a new savings scheme for a bank. He develops an audience profile and gathers the information that must be included in the message. According to the three-step writing process, what should be Brian's next step? a. distribute the message b. proofreading the message c. selecting the medium d. revising the message e. analyzing the situation
c. selecting the medium
To be effective, business messages should _________ a. use abstract words that lend themselves to interpretation b. adopt an informal tone c. show your readers how they will benefit from responding to your message d. not make arguments or recommendations e. never contain opinions
c. show your readers how they will benefit from responding to your message
The groups affected in some way by a company's actions are referred to as its _________ a. factions b. cliques c. stakeholders d. captive audience e. captive market
c. stakeholders
When responding to those who post incorrect information, which of the following groups are being responded to? a. public affairs b. trolls c. the misguided d. unhappy customers e. ragers
c. the misguided
Which of the following is the first step in the basic eight-step communication model? a. the sender transmits the message through a channel b. the sender produces the message in a medium c. the sender has an idea d. the sender writes the message e. the sender organizes the message
c. the sender has an idea
A news website wants visitors to make a donation to a children's charity for Christmas. The site places banner ads on every page to encourage donations. Some ads stress the need for donation, others explain how to donate. The site aims to have at least 5% of the visitors donate to the charity as a result of the campaign. Which of the following is the specific purpose of the campaign? a. to inform visitors about the need to donate b.to inform visitors about the ways in which they can donate c. to persuade at least 5 percent of the visitors to donate to the campaign d. to raise money for the children's charity e. to raise awareness about the plight of children
c. to persuade at least 5 percent of the visitors to donate to the campaign
The _____ sentence, usually the first one in the paragraph, gives readers a summary of the general idea that will be covered in the rest of the paragraph a. compound b. transition c. topic d. support e. complex
c. topic
The opening of a request for recommendation should ____ a. include the full name and address of the person to whom the letter should be sent b. mention the deadline for sending the letter c. trigger the reader's memory of the relationship you had d. include an offer to pay for the service rendered e. contain a neutral buffer statement or statements
c. trigger the reader's memory of the relationship you had
The closing of a routine request message should include _______ a. a sincere apology for the inconvenience caused b. explanations and justifications for the request c. the phrase "thank you in advance" to ensure compliance d. a specific request that includes any relevant deadlines e. questions that will help you organize the message
d. a specific request that includes any relevant deadlines
Which of the following is true about communicating in today's business environment? a. it is important to recognize that it is not possible to communicate ethnically when the choices are not crystal clear b. following accepted standards of grammar, spelling and other aspects of high-quality business writing are relevant in today's technology-driven business environment c. constructing compelling narratives - telling stories - is obsolete in today's fast-paced business environment d. adapting your messages and communication styles to specific audiences is crucial to business communication today e. it is now an accepted fact that business communication skills are largely innate and cannot be learnt
d. adapting your messages and communication styles to specific audiences is crucial to business communication today
In addition to using a vertical list or headings to improve readability, you can use which of the following to focus attention or enhance comprehension? a. italics or bold type b. underlining or capital letters c. blank spaces d. all answers choices are correct
d. all answers choices are correct
You should close a request for recommendation with ____________ a. the full name and address of the person to whom the letter should be sent b. a complete career summary c. a sincere apology for the trouble caused d. an expression of appreciation e. a statement that triggers the reader's memory of the relationship you had
d. an expression of appreciation
Why would an indirect approach be better to use when the audience will be disappointed with the news? a. an indirect approach is better at obscuring the bad news b. an indirect approach is more ethical than a direct approach for dealing with bad news c. an indirect approach is better at limiting responsibility on the part of the organization d. an indirect approach eases the blow of the news and helps the reader accept the news e. an indirect approach allows the opportunity for an apology in the body of the message
d. an indirect approach eases the blow of the news and helps the reader accept the news
Graphical elements that precede each item in a list are known as _______ a. call-outs b. slugs c. buttons d. bullets e. captions
d. bullets
Which of the following is true about the importance of effective communication to your career and to the companies where you will work? a. communication is important for most jobs, except technical jobs such as engineering or finance b. the higher you rise in your organization, the more time you spend using the technical skills of your profession the less time you spend communicating c. good communicators are generally more easier to find that good accountants, good engineers d. companies that communicate well significantly outperform those that communicate poorly e. communication is important for most jobs, unless you are an entrepreneur
d. companies that communicate well significantly outperform those that communicate poorly
Which of the following is a characteristic of an effective team? a. conformance to the common opinion b. withholding contrary opinions c. individual agendas d. conflict resolution e. limited communication
d. conflict resolution
One way to minimize negative comments on social media is to do what? a. allow users to post comments on the company's Facebook page b. allow users to start online discussions on company sponsors sites c. respond promptly to all negative comments. whenever possible d. engage with stakeholders as a long-term strategy e. ignore negative comments and only engage with stakeholder comments that are positive
d. engage with stakeholders as a long-term strategy
_______ occurs when peer pressure causes team members to withhold contrary or unpopular opinions a. free riding b. social loafing c. collaboration d. groupthink e. feedback
d. groupthink
When delivering bad news to employees, which of the following would be the most appropriate channel of delivery? a. email b. via telephone c. formal written documents d. in person e. social networking site
d. in person
Nicholas and his team need to write and design a small brochure for an insurance plan. Which of the following methods is the ideal way to go about this? a. agree on a central idea for the brochure and then begin writing together b. allocate every task, from planning to writing, equally among all members of the team c. assign parts of the project to certain members and allow them to decide the concept and write in their own words d. outline the brochure together but assign the task of writing to one person e. divide the writing equally among all team members and have each person review another person's work
d. outline the brochure together but assign the task of writing to one person
Which of the following is true about writing business e-mails? a. use the reply all function when responding to all group mails b. don't "tweetify" the opening lines of your e-mail messages c. remember to "cc" (courtesy copy) your immediate superior every message d. remember that e-mail messages have the same legal weight as printed documents e. use texting language and acronyms like LOL and IMHO to limit the length of your e-mails
d. remember that e-mail messages have the same legal weight as printed documents
A(n) _________ purpose should be stated as precisely as possible, even identifying which audience members should respond, how they should respond, and when. a. persuasive b. general c. informational d. specific e. collaborative
d. specific
When stating your routine request, you should ______ a. use the phrase "thank you in advance" b. first offer a justification for the request c. use a demanding tone to ensure compliance d. state precisely what you want e. not assume that your audience will comply
d. state precisely what you want
Which of the following is least effective at conveying negative information as clearly and kindly as possible? a. emphasize what you can do rather what you cannon do b. imply the bad news instead of specifically stating the news c. embed the bad news in the middle of the paragraph d. suggest you might reverse the decision if circumstances change e. minimize the space devoted to the news
d. suggest you might reverse the decision if circumstances change
When undertaking a collaborative writing project, which of the following steps is best undertaken by individual team members rather than by the team as a group? a. outlining the project b. determining project goals c. planning d. writing e. research
d. writing
Business messages generally have general and specific purposes. Which of the following is a specific purpose of a business message? a. informing the audience b. persuading the audience c. collaborating d. initiating a conversation e. achieving precise sales goals
e. achieving precise sales goals
The subject line of your e-mail should ________ a. use texting language for brevity b. simply describe or classify your message c. use acronyms and abbreviations to facilitate understanding d. contain no more than two or three words e. build interest with keywords, quotations, directions, or questions
e. build interest with keywords, quotations, directions, or questions
To be effective, business messages should _________ a. use abstract words that lend themselves to interpretation b. never contain opinions c. present more information than required d. not make arguments or recommendations e. give facts rather than vague impressions
e. give facts rather than vague impressions
By giving affected groups as much time as possible to prepare and respond, what type of strategy is being used to minimize the negative announcement? a. considering the unique needs of each group b. allowing enough time to plan and manage the response c. being open and transparent d. matching the approach to the situation e. minimizing the element of surprise
e. minimizing the element of surprise
When giving reasons for the decision, how should the be ordered? a. most detailed first b. most negative first c. most controversial first d. most general first e. most positive first
e. most positive first
Which of the following is the last step in the basic eight-step communication model? a. the sender transmits the message through a channel b. the audience receives the message c. the receiver decodes the message d. the receiver responds to the message e. the receiver provides feedback
e. the receiver provides feedback
When refusing a claim or request for adjustment, what should be the goal of the indirect format message? a. to start a dialog with the customer on potential solutions b. explaining to the audience how to prevent similar issues in the future c. to minimize the potential for legal action by the reader d. to demonstrate why you cannon comply e. to avoid accepting responsibility while not blaming the customer
e. to avoid accepting responsibility while not blaming the customer
Which of the following is a common use of a persuasive message? a. to increase supplier obligations b. to enforce more efficient operating procedures c. when requiring cooperation from other departments d. to discourage non-routine results e. when requesting action
e. when requesting action
You should begin routine requests with _____ a. a clear statement of your request b. a buffer that builds up to your main request c. a justification for your request d. an attention-getting statement, fact or question e. the phrase "thank you in advance" or similar words of appreciation
a. a clear statement of your request
When writing an e-mail message, you should use _________ a. a signature file to avoid retyping vital information b. all caps to highlight your main points c. acronyms like LOL and IMHO for brevity d. multiple fonts, colors, and type to add visual interest e. the "return receipt requested" feature for all messages
a. a signature file to avoid retyping vital information
Which of the following is least effective in an opening buffer? a. a sincere apology b. an introduction to the general subject matter c. establishing common ground with the reader d. an understanding of the reader's needs e. assurance for the reader that they have your attention
a. a sincere apology
To shorten sentences ____ a. avoid redundancies b. avoid using commas c. use the passive voice instead of the active d. use camouflaged verbs e. use hedging sentences
a. avoid redundancies
As public relations officer of a large supermarket chain, you are looking to build rapport with your customers by publishing news about your company's policies, activities and the products and services available at its stores. You need to be able to update this content quickly to reflect changes in real-time. Which of the following media would help you to do this with relatively little effort a. blogging b. texting c. IM d. e-mailing e. podcasting
a. blogging
To be effective, business messages should _________ a. clearly state what you expect from audience members b. adopt an informal tone c. use abstract words that lend themselves to interpretation d. not make arguments or recommendations e. never contain opinions
a. clearly state what you expect from audience members
In the basic communication model, when someone puts an idea into a message, he or she is _______ it, or expressing it in words or images a. encoding b. decoding c. abstracting d. indexing e. cataloguing
a. encoding
__________ refer(s) to computer-based systems that let people communicate, share files, review previous message threads, work on documents simultaneously, and connect using social networking tools a. groupware b. firmware c. virtualization d. operating systems e. e-commerce systems
a. groupware
Which of the following is true about communicating in today's business environment? a. one should always communicate ethnically, even when the choices are not crystal clear b. following accepted standards of grammar, spelling and other aspects of high-quality business writing are relevant in today's technology-driven business environment c. constructing compelling narratives - telling stories - is obsolete in today's fast-paced business environment d. adapting your messages and communication styles to specific audiences is unethical and, often, illegal e. It is now an accepted fact that business communication skills are largely innate and cannot be learnt
a. one should always communicate ethnically, even when the choices are not crystal clear
In the close of your routine message making claims or requesting actions, you should a. politely request action b. apologize for the inconvenience caused c. warn the reader of the consequences of inaction d. give a complete and specific explanation of the details of the claim e. clearly express your anger and frustration
a. politely request action
The first state of the writing process includes _______ a. selecting the right medium b. producing the message c. composing the message d. adapting the message to the audience e. proofreading the message
a. selecting the right medium
Which of the following includes a dangling modifier? a. situated in the break room, employees will find the vending machines b. the vending machines are situated in the break room c. employees will find the vending machines situated in the break room d. the break room has several vending machines for employees to use e. the vending machines in the break room are for employees' use
a. situated in the break room, employees will find the vending machines
Which part of an indirect format message serves as a transition to the purpose of the message? a. the buffer b. the explanation of company policy c. the news d. the reasons for the news e. the apology
a. the buffer
Which of the following statements is true regarding the revision process? a. the first draft should be put aside for some time before beginning the revision process b. documents that use electronic media do not need revision as the messages are only stored for a short while c. A completed first draft must be revised only if there is a change in the message that needs to be communicated d. communications using short-message tools such as e. IM and e-mail require no revision at all informal messages to internal audiences need as much revision as formal messages do
a. the first draft should be put aside for some time before beginning the revision process
Cosmetics company Blush has a new competitor, FreshLook. To help retain its market share, Blush releases an ad campaign focusing on the unique features of its products in order to convince consumers to stay loyal to the brand. Which of the following is the general purpose of Blush's ad campaign? a. to persuade b. to identify c. to collaborate d. to negotiate e. to converse
a. to persuade
Which of the following is true for teamwork? a. it entails higher costs for a company, in terms of time as well as money b. the diversity of perspectives offered by a team always improves decisions c. those who participate in team decision-making often become jaded and discourage others from supporting d. groupthink is an advantage of teamwork as it encourages rapid consensus e. conflict is a sign of ineffective teamwork and should be discouraged
b. the diversity of perspectives offered by a team always improves decisions
Which of the following is true about writing business e-mails? a. use the reply all function when responding to all group mails b. the expectations of writing quality for business e-mail are higher than for personal e-mail c. don't use quotations, directions, or questions in the subject of your e-mail; simply describe or classify your message d. don't "tweetify" the opening lines of your e-mail messages e. use texting language and acronyms like LOL and IMHO to limit the length of your e-mails
b. the expectations of writing quality for business e-mail are higher than for personal e-mail
Over the last 8 months, consulting firm G&B has been in talks with Wattersons Inc. over a potential merger. During this time, G&B employees were kept abreast of their company's plans and all their concerns regarding the merger were thoroughly addressed. As the company had assured them that their jobs would be safe, the employees were generally supportive of the move. Once the decision was finalized, G&B's top management issued a statement to the employees confirming the merger. Which of the following is the general purpose of the message issued by G&B's top management? a. to persuade b. to inform c. to collaborate d. to initiate a conversation e. to negotiate
b. to inform
Select the sentence with the best positive emphasis a. we failed to complete the process audit on time b. we will complete the process audit by Friday c. we haven't completed the process audit d. because of Joan's inaccurate figures on the Haymen project, we have not finished the process audit e. the process audit was delayed due to operational reasons
b. we will complete the process audit by Friday
Most business messages today aim for a _______ tone a. casual b. conversational c. abstract d. formal e. laid-back
b. conversational
After a message is receives, the receiver needs to extract the idea from the message, a step known as _______ a. encoding b. decoding c. abstracting d. indexing e. cataloguing
b. decoding
Which of the following is the primary electronic medium for most companies? a. instant messaging b. e-mail c. text messaging d. microblogging e. social networking and community participation websites
b. e-mail
When making a routine request, the body of your message should ______ a. put your most important request at the end b. explain and justify your request c. address multiple topics in one question d. offer apologies for any inconvenience caused e. include information about how you can be reached
b. explain and justify your request
Identify the type of bias in the sentence "It requires great dedication to be a doctor becuase a doctor must always put his patient's interests before his own." a. ethnic bias b. gender bias c. racial bias d. age bias e. disability bias
b. gender bias
Which of the following is true about the human side of electronic communication? a. the spontaneous nature of electronic communication allows the sender to convey the nuances of a message b. if you're angry when communicating electronically, you should walk away from your computer and calm down before firing off a message c. the anonymous nature of electronic communication helps you keep your emotions in check d. electronic media minimize the risk of miscommunication and unnecessary conflict e. you should convey your anger or frustration better through electronic media because you can say things online that you cannot say face to face
b. if you're angry when communicating electronically, you should walk away from your computer and calm down before firing off a message
An example of a specific purpose for a business message would be to ________ a. impart information to the audience b. inform employees about the new vacation policy c. persuade readers to take an action d. obtain audience participation and collaboration e. initiate a conversation about a product
b. inform employees about the new vacation policy
_________ headings are self-contained, which means that readers can skim through just the headings and subheadings and understand them without reading the rest of the document a. objective b. informative c. abstractive d. descriptive e. subjective
b. informative
David has to send out a press release about a new service his company is introducing. Which of the following must David avoid? a. modifying his communication style to suit the company image b. letting his personal views and communication style dominate the message c. following the communication guidelines set by his company d. building the company's image among the stakeholders e. putting his company's reputation before his personal style
b. letting his personal views and communication style dominate the message
Teams are at the core of ______ management, which is the effort to involve employees in the company's decision-making process a. change b. participate c. top-down d. personnel e. process
b. participate
Which of the following is true for ineffective teams but not for effective teams? a. There are conflicts of opinion between team members b. poor communication prevents the team from reaching its goal c. setting up the team involves coordination costs in terms of time and money d. interpersonal friction is likely to exist e. there is a diversity of views as members have different opinions
b. poor communication prevents the team from reaching its goal
Effective messages _________ a. convey abstract ideas b. provide practical information c. are usually voluminous d. do not attempt to influence the reader e. are usually informal
b. provide practical information
You write to your college professor, asking her to vouch for your skills and abilities to a prospective employer. This is an example of a routine request asking for ______ a. settlements to claim b. recommendations c. adjustments d. information or action e. mediation
b. recommendations
Which of the following sets of activities are part of the final step of the three-step writing process a. gathering information; selecting a medium b. revising; proofreading; distributing c. adapting the message; analyzing the situation d. writing; analyzing; researching e. organizing information; composing the message
b. revising; proofreading; distributing
Which of the following electronic media provides a variety of communication tools including status updates, user comments, and personal profiles? a. text messaging b. social networking c. e-mail d. instant messaging e. VoIP
b. social networking
When making claims or requesting adjustments, you should open with a(n) __________ a. apology for the inconvenience caused b. straightforward statement of the problem c. neutral buffer statement d. expression of anger and frustration e. complete an specific explanation of the details of the problem
b. straightforward statement of the problem
Which of the following can become a benefit of the social media environment for the organization? a. false information b. suggestions for product improvement c. online rumors d. customers who feel they have been treated unfairly e. attacks on the company's reputation
b. suggestions for product improvement
Which of the following statements about the organization of a message is true a. formal or academic messages do not need strong opening or closing sections, the audience only notices the middle portion b. the beginning and end of messages have the greatest impact on the audience and hence should receive the most attention during revision c. the subject and purpose of the message should be confined to the middle portion, while the conclusion should help readers understand how the message is organized d. the middle portion of the message contains the main idea and argument, and hence has the greatest impact on the audience e. the end of the message should convey the subject and purpose of the message, while the beginning of the message has the least impact on the audience.
b. the beginning and end of messages have the greatest impact on the audience and hence should receive the most attention during revision
"_______" is the Hawaiian word for "quick" and refers to a website technology that allows team members to revise the content of a website as the get new ideas a. Java b. Wiki c. Tele d. Intra e. Hula
b. Wiki
TGA Solutions has employees in branches across the United States. The company wants to create a common site for information about all the projects its employees tackle, the solutions they offer, and the outcomes of these solutions over time. Most of its employees are not well-versed with creating web content, but will be required to update the site frequently by themselves, adding their observations and experiences. Which of the following technologies is the best option for both TGA and its employees? a. a centrally-controlled content management site b. a wiki c. a social networking site d. telepresence technologies e. virtual whiteboard
b. a wiki
The second stage of the writing process includes ______ a. gathering information that will inform, persuade, or motivate your audience b. adapting the message to your audience and composing the first draft c. revising and rewriting until the message is clear and effective d. proofreading the message e. selecting the right medium
b. adapting the message to your audience and composing the first draft
Which of the following messages is appropriate to send via email? a. an announcement of a major benefit reduction for all employees b. an announcement of a change in a meeting date c. a quarterly performance appraisal of an employee d. notification of company layoff plans for the next quarter
b. an announcement of a change in a meeting date
Sensient Solutions picked out a team from its employees to research and develop a new software product. The team outlined the requirements for the product and set a deadline for the research process, leaving individual developers free to explore and research their own ideas. When the team finally began to evaluate the results of the research, it was found that a lot of the effort has been duplicated, resulting in a waste of time and resources. Which of the following guidelines for collaborative work did the team ignore? a. Agree on project goals before the start of the project b. clarify individual responsibilities c. select collaborators carefully d. make sure tools are compatible across the team e. give the team time to bond before beginning
b. clarify individual responsibilities
The activities of revising, producing, proofreading, and distributing a message take place in the _______ stage of the writing process a. writing b. completing c. planning d. responding e. organizing
b. completing
Elena is sending an email message about an important upcoming meeting. Which of the following represents the most effective subject line? a. important b. FYI: Free Coffee Mugs to First Ten attendees c. Please Attend Staff Meeting August 15 d. Please Read
c. Please Attend Staff Meeting August 15
In general written and electronic communication ________ a. Cannot use the "you" attitude b. Allow the writer to adjust the message according to the audience's reaction c. Require more tact than oral communication d. Offer immediate feedback for a message e. are only used when an informal approach is required
c. Require more tact than oral communication
Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should Simon say .to effectively counter this argument? a. Simon should say that larger teams have been proven to perform better b. Simon should say that the larger the team, the fewer the chances of conflict c. Simon should say that the variety of perspectives can improve decision-making d. Simon should say that working as a team will encourage members to eventually think alike e. Simon should say that a larger team is more efficient in its use of recourses
c. Simon should say that the variety of perspectives can improve decision-making
Which of the following is true about points to keep in mind when developing routine requests for recommendations? a. use the indirect approach for requests for recommendations b. avoid stating why the recommendation is required c. always ask for permission before using someone as a reference d. always offer to pay for the favor e. avoid pressuring the receiver by mentioning a deadline
c. always ask for permission before using someone as a reference
When making claims or requesting adjustments, you should _________ a. not assume that a fair adjustment will be made b. use the indirect approach c. always maintain a professional tone d. not request specific action, leave that to the reader e. warn the reader of the consequences of inaction
c. always maintain a professional tone
Which of the following sentences is the most concise? a. authorities are in agreement about public transport as the solution to the problem of traffic b. if the traffic situation is to improved, widespread adoption of public transport is the best option c. at present, public transport is the best solution to the traffic problem d. public transport is a good solution e. at the point in time, public transport is emerging as the best solution to the problem of traffic
c. at present, public transport is the best solution to the traffic problem
bias-free language ________ a. is often unethical and can be obscure to the truth b. often makes the speaker or writer sound dictatorial c. avoids words and phrases that unfairly or unethically stigmatize people d. use milder synonyms in place of stronger words to minimize negative emotions e. communicates in terms of the point of view of the audience, using the audience's interests and preferences
c. avoids words and phrases that unfairly or unethically stigmatize people
At which stage in the three-step writing process do you step back to review the message to make sure it is clear, concise, and correct? a. planning b. writing c. completing d. adapting e. composing
c. completing
Which of the following is true about the importance of effective communication to your career and to the companies where you will work? a. communication is important for most jobs, except technical jobs such as engineering or finance b. the higher you rise in your organization, the more time you spend using the technical skills or your profession, and the less time your spend communicating c. good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys d. good communication has not been linked to financial advantages for companies e. communication is important for most jobs, unless you are an entrepreneur
c. good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys
Jean's eight-member team met to discuss their strategy for completing a project. Though Jean and her colleague Jenna didn't agree with the proposed plan, they didn't voice their disapproval when the plan was put to vote, because the rest of the team agreed with it. Jean and Jenna's behavior in this situation can be explained by the phenomenon of _________ a. brainwashing b. coercion c. groupthink d. hidden agendas e. mob mentality
c. groupthink
Select the sentence that is bias free a. All salesmen and their wives are invited to the reception b. All sales representatives and their wives are invited to the reception c. All salesmen and their spouses are invited to the reception d. All sales representatives and their guests are invited to the reception e. All salesmen and their guests are invited to the reception
d. All sales representatives and their guests are invited to the reception
Which of the following statements about the "you" attitude in business communications is NOT true? a. It emphasizes an audience-centered approach b. It focuses on your audience's wishes, interests, and preferences c. It replaces terms that refer to your company with terms that refer to your audience d. It always uses the active voice "you" as the subject e. It considers the point of view of the audience
d. It always uses the active voice "you" as the subject
Select the sentence with the best "you" attitude a. G&B's savings scheme is the best of its kind in the country b. The new savings scheme from G&B can help customers save money c. G&B has offerings tailored to every need d. Learn how to save your money with G&B's new savings scheme e. Helping customers save money is our aim at G&B
d. Learn how to save your money with G&B's new savings scheme
Emma wants to set up a wedding planning website for weddings in her city. she needs a site where caterers, florists, and designers from the city can post their offerings and prices for a fee. As the products and rates will change with the seasons, the site will have to be updated often by the sellers themselves. Prospective costumers should be able to register on the site and to read the information, but should not be able to make any changes to the site. Which of the following is the best option for Emma? a. a social networking site b. a central content management system c. a public wiki d. a private wiki e. a virtual whiteboard
d. a private wiki
After assessing a negative message, a quick response should be made based on what? a. automated reputation analysis feedback b. advice from experts such as the legal department c. comments from the online community d. a public relations plan e. stakeholder feedback
d. a public relations plan
