Business Essentials Review (Unit 3)

Information is created from ______, technology. personnel files. accounting records. data.

data

Recruiting, selecting, and hiring employees are business activities that are usually the responsibility of __________ management. strategic, information, operations, human resources

human resources

The people who work to produce goods and services are known as: raw materials. facilities. capital. human resources.

human resources

Appropriate information management can ______________. create more difficult decisions. result in audits. save time and money. create more jobs.

save time and money

A social media post is a type of __________ information. physical, unnecessary, financial, virtual

virtual

Human resources are a company's most important resources because: A. they control all other company resources. B. they are the most expensive resources. C. they are controlled by other company resources. D. they are the least expensive resources.

they control all other company resources.

A business uses information management to protect its __________. trade secrets from being stolen. employees from injury. competitors from being hacked. computer network from crashing.

trade secrets from being stolen

Aparna loved the service she received at a local boutique, so she told all of her family, friends, and coworkers about it. As a result, several of those people visited the shop. The store enjoyed a boost in sales because of: A. etiquette B. fierce competition C. word-of-mouth promotion D. corporate culture

word-of-mouth promotion.

The primary reason the business benefits when salespeople practice good customer relations is that it: A. develops repeat customers B. Prevents customer objections C. Promotes quality service D. Segments the business's market

Develops repeat customers

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus. A. Planning B. Controlling C. Directing D. Organizing

Directing

The first task in the HR management activity of staffing is: determining job descriptions. screening and selecting applicants. determining need. recruiting.

determining need

When employees strive to see things from the customer's viewpoint, it helps the business build positive customer/client relations because the employees are: A. empathetic. B. resourceful. C. knowledgeable. D. accommodating.

empathetic

The human relations element that contributes to success in business is: A. Offering a wide variety of merchandise B. establishing good customer/client relations. C. having an easy return policy. D. offering high-quality goods at low prices.

establishing good customer/client relations

The business activity which is responsible for the flow of goods from producer to consumer is: free enterprise, marketing, administration, merchandising

marketing

Accounting records are concerned with the __________ of a business. goals and objectives, safety policies, monetary transactions, promotional activities

monetary transactions

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise. A. Organizing B. Planning C. Directing D. Controlling

organizing

Information management can keep employees from becoming overwhelmed with too much information, a condition known as information _________. drain. overload. burden. overkill.

overload

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the ______________ function of management. A. organizing B. planning C. controlling D. directing

planning

An MIS (management information system) involves people, processes, and ____. financial statements. payroll. practices. decisions.

practices

The part of staffing that involves seeking out and attracting qualified potential job candidates is called: interviewing. recruiting. on-boarding. training.

recruiting

Planning, organizing, and controlling are elements of the __________ function of business. policy coordination, budget analysis, strategic management, personnel development

strategic management

When HR management executives participate in a company's long-range planning efforts, they are taking part in: A. financial analysis. B. marketing. C. budgeting. D. strategic management.

strategic management.

A job specification is an explanation of: where a job is located within the company's facility. who manages the department where a job position is open. the skills, knowledge, and characteristics required for a job. the responsibilities and tasks associated with a job.

the skills, knowledge, and characteristics required for a job.

Determine whether the following statement is true or false: Companies without an HR department do not participate in HR management activities. False; in companies without HR departments, all employees participate in HR management activities. True; only HR managers can complete these activities. False; in companies without HR departments, other managers and supervisors participate in HR management activities. True; smaller companies have no need for HR management.

False; in companies without HR departments, other managers and supervisors participate in HR management activities.

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area. A. Planning B. Directing C. Staffing D. Controlling

Staffing

Making sure a company follows laws and regulations describes the HR management activity of: A. employee relations. B. staffing. C. compliance. D. compensation and benefits.

compliance

True or false: All employees make an impact on a business.: False; only executives and board members make an impact on a business. ; True; all employees make either a positive or negative impact on a business. ; True; all employees make a positive impact on a business.; False; only managers and supervisors make an impact on a business.

True; all employees make either a positive or negative impact on a business.

It is easier for employees to develop positive customer/client relations if employees understand that each customer is: A. in a hurry B. like most others C. a possible problem D. a unique individual

a unique individual

A business should strive to build and maintain positive relationships with customers/clients because the quality of these relationships: A. Stimulates quotas B. Influences benefits C. Affects sales D. creates motives

affects sales

Failing to manage information properly is most likely to cause a business to __________. be unprepared for a disaster. fail. be shut down by the government. save money on technology costs.

be unprepared for a disaster.