Business Management And Administration Cluster Exam
Claire is the owner of a small consulting firm and has two employees working for her. What type of insurance can Clair purchase to limit her tort liability? A. Professional B. Property C. Workers' compensation D. Economic protection
Answer is: A.
Which of the following is a tool that businesses should use to set their overall organizational goals: A. Mission statement B. Financial budget C. Marketing plan D. Productivity benchmarks
Answer is: A.
Bryant Technical College is offering an online degree in landscape design. This product is considered a(n) A. virtual service. B. low-quality product. C. outsourced service. D. merger.
Answer is: A.
After providing the stakeholders with the project deliverables, Lisa analyzed and documented the project's actual results with the initial project goals. What did Lisa do? A. Conduct a post-implementation review B. Prepare a lessons-learned report C. Develop a project-issues log D. Compose final delivery instructions
Answer is: A.
An individual's status and title are very important in all aspects of Japanese culture, including business situations. For example, the Japanese businessperson with the most authority sits in the chair furthest from the door, and the remaining employees sit in descending rank around the table, so the lowest ranking employee sits nearest to the door. This situation indicates that Japan A. is a hierarchical society. B. has liberal social standards. C. is an individualist culture. D. has a traditional economic system
Answer is: A.
Because Indian businesspeople value their personal space, foreigners should A. maintain physical distance during conversation. B. shake hands as a gesture of goodwill. C. speak loudly and clearly to be heard and understood. D. begin with social talk before launching into business discussions.
Answer is: A.
Claudia is creating a balance sheet for her business. She lists the full value of all of her assets, even some office equipment she hasn't completely paid for. However, to find the true net worth of her business, Claudia must subtract the money she owes on the equipment, since the debt is considered a(n) A. liability. B. liquid asset. C. accounts receivable. D. dividend.
Answer is: A.
Cookery Manufacturing orders heating elements from the Kenton Company to produce ovens. Recently, customers complained to Cookery that their ovens were not heating properly. Cookery researched the issue, and determined that the customers purchased ovens with defective heating elements. Kenton and Cookery took action by replacing the defective parts for the customers. In this situation, Cookery and Kenton maintained a positive working relationship by A. working together to resolve a problem. B. collecting information about a new product. C. changing the production process. D. developing a standards plan.
Answer is: A.
Effective budgets should always be A. evaluated. B. optimistic. C. inflexible. D. secretive.
Answer is: A.
In some cultures, it is common for businesspeople to discuss business matters during meals, but Canadians typically do not. This is a cultural issue related to A. dining etiquette. B. negotiating style. C. language barriers. D. cognitive intelligence.
Answer is: A.
In which of the following documents does the project manager clearly define the project's terms and conditions for stakeholders: A. Statement of work B. Team agenda C. The project audit D. Project schedule
Answer is: A.
Many experts believe that providing too much detail in the work breakdown structure (WBS) work packages often causes the project manager to A. micromanage the project. C. simplify project deliverables. B. allocate project resources. D. develop a SWOT analysis.
Answer is: A.
Marjane's been at her job for a few years, and she always shows up on time and works hard. However, she keeps being passed over for a promotion. When she talks to her boss about it, her boss says that while Marjane's a good employee, she'll need to work on her soft skills if she wants to be promoted to a managerial position. What should Marjane do? A. Take a course in teamwork and communication B. Go to graduate school and get an advanced degree C. Become proficient in a new computer program D. Get another year of work experience and then ask for a promotion again
Answer is: A.
Randy used to work in a factory. However, after technological advances brought robots that could do the same job for less money, he was laid off. Randy is looking for a new job in a factory, but everything requires knowledge of computer programs, which he doesn't have. Randy is facing __________ unemployment A. structural B. frictional C. cyclical D. seasonal
Answer is: A.
Rob has a job interview this afternoon. In the morning, he goes over his other job offers to figure out which job he will accept (and what the salary and benefits are) if this employer doesn't offer him a position. Rob is developing his A. BATNA. B. role. C. walk-away point. D. style.
Answer is: A.
Samantha works in a shoe store. Her eight most recent customers wore the following shoe sizes: 9, 7.5, 5.5, 6, 8, 10, 9, and 9. What is the mode of this data set? A. 9 B. 8 C. 8.5 D. 4.5
Answer is: A.
Simone's business doesn't advertise much. Instead, she relies on happy customers to tell their friends, family, and coworkers about her company. Simone's business uses __________ to gain customers. A. advocacy B. relationship buying C. corporate culture D. business process management
Answer is: A.
The focus of quality management should be on A. satisfying customers. B. beating the competition. C. staying within the bounds of the law. D. encouraging employees.
Answer is: A.
The local government fined Lenny's Grille because there were 75 more patrons in the facility at one time than legally permitted. In this situation, the business violated a A. maximum capacity code. B. federal property law C. traffic ordinance. D. construction permit.
Answer is: A.
The team's project manager said, "Leah, your efficiency rate increased by 10 percent this week, which is far above average. You have made great progress in a short time!" In this situation, the project manager is A. providing evaluative information. B. making a suggestion for improvement. C. requesting a project update. D. supporting a team member's decision.
Answer is: A.
There are several auto repair shops in town, but Patricia's stands out. Her auto repair shop does great work, but what really sets her shop apart is the customer service. Every customer is greeted by a friendly employee, and s/he is given snacks and drinks while s/he waits for the repairs to be completed. The great customer service that people can expect from Patricia's business is considered her A. brand promise. B. tagline. C. vision. D. mission statement
Answer is: A.
To lower risks associated with noncompliance, a company should A. monitor changes in laws affecting its business activities. B. hire an environmental attorney to oversee all business functions. C. limit the potential of personal injury by purchasing property insurance. D. encourage all employees to understand the advanced principles of contract law.
Answer is: A.
What is the primary function of the Random Access Memory (RAM) component of a computer? A. Serves as a temporary holding area for files and programs B. Reads the computer code that provide visual effects C. Stores data and programs permanently D. Enables the user to apply point and click commands
Answer is: A.
What's the most effective way to save money on business and equipment maintenance? A. Create a maintenance schedule, and stick to it. B. Only allow outside technicians to maintain equipment. C. Use the least expensive supplies you can find. D. Invest in cleaning equipment only when absolutely necessary.
Answer is: A.
Which of the following is a factor that often leads to workplace stress and burnout: A. Lack of task variety B. Adequate compensation C. Sufficient time to meet deadlines D. High control of work assignments
Answer is: A.
Which of the following is a non-price issue that a business might negotiate with a vendor when purchasing expensive, complex equipment: A. Post-sale service B. Payment terms C. Volume reductions D. Compensation
Answer is: A.
Which of the following is an example of a reorder: A. The Powell Company did not order enough paper towels for the month, so it ordered an additional four cases. B. Sims Steakhouse received six out of eight cases of glassware on Monday because the vendor ran out of stock. C. Mr. and Mrs. Travis ordered a dining-room set in a wood finish that the furniture store doesn't normally carry. D. Henry's Hardware Store ordered 35 model-N1 hammers and 2 cases of ¼" stainless steel bolts from Franklin Tool Manufacturers.
Answer is: A.
Which of the following statements is true of the bidding process: A. Pre-bid meetings are used to address potential bidder questions. B. A bid can be signed by any person at the supplier's company. C. All bids should be shared with each competitor as a bargaining tool. D. The supplier with a substantially lower bid is usually the best choice.
Answer is: A.
You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the caller you're happy to hear about his vacation, but you have to take another call. B. Tell the customer you don't have time to talk about personal issues, so he should stay on topic. C. Transfer the call to someone else who has more time to talk to the customer. D. Talk to the customer as long as he wants to appear more interested.
Answer is: A.
"With fewer staff members available to conduct extensive testing, Calhoun Software has experienced several product-release failures last year that resulted in costly product returns." This is an example of a research report A. executive summary. B. problem statement. C. recommendation. D. pronouncement of intent.
Answer is: B.
A boutique owner set a goal to open two additional stores in the next three years. What type of organizational goal has the boutique owner set? A. Control C. Profit B. Growth C. Profit D. Market share
Answer is: B.
Aisha wants to buy new ovens for her bakery. They'll be expensive, but she has some money saved up that she can use for the purchase. Aisha plans to finance her new equipment using A. dividends. B. equity. C. debt. D. accounts receivable
Answer is: B.
American business people believe that maintaining direct eye contact during conversation indicates an individual's sincerity, interest, and confidence level, while some cultures believe that ongoing direct eye contact is rude. This is an example of how __________ differs among cultures. A. social status B. nonverbal communication C. personal appearance D. gender perception
Answer is: B.
An important activity associated with the organizing function of management is A. developing a blueprint. B. defining employees' roles. C. evaluating performance. D. creating tangible outputs
Answer is: B.
During the execution-and-monitoring stage of project management, the project manager's job is to A. deliver the project's final product. B. make sure the project stays on track. C. secure enough funding to complete the project. D. assign roles to team members.
Answer is: B.
Employees are more likely to be successful in helping a company achieve its organizational goals when they A. are promoted to management. B. have appropriate training. C. work independently. D. socialize with their coworkers.
Answer is: B.
Jack is a computer programmer who is struggling to fix a glitch with his company's new computer network. During a get-together with some friends who also work in technology, Jack brings up his dilemma. His friend Janelle suggests a process that helped her solve a similar problem that she experienced a few weeks ago. Two other friends, Tim and Susan, provide some suggestions as well. In this situation, Jack and his friends are transferring knowledge by A. applying Groupthink strategies. B. participating in a community of practice. C. forming a strategic alliance. D. conducting a formal interview.
Answer is: B.
Jim Martin is a Canadian businessperson who is traveling to Saudi Arabia to close a business deal. Jim should dress conservatively by wearing a A. vest, corduroy pants, and long-sleeve T-shirt. B. suit, long-sleeve dress shirt, and tie. C. short-sleeve golf shirt, wristwatch, and casual pants. D. suit, short-sleeve T-shirt, and a vest
Answer is: B.
Liana, an accountant, is auditing a business. Would it be ethical for her to buy stock in that business? A. No, this is considered embezzlement. B. No, because it's a conflict of interest. C. Yes, as long as she tells the company about it. D. Yes, as long as she is careful not to let it affect her accounting decisions.
Answer is: B.
The core activity of managerial planning involves A. modifying behavior. B. determining objectives. C. implementing procedures. D. identifying gains.
Answer is: B.
To implement a successful knowledge-management system in the workplace, it is important to A. focus more on organizing knowledge than gathering it. B. gain the cooperation of employees and support from ownership. C. select three or more employees to serve as knowledge managers. D. develop an organizational reward structure that focuses on financial gains.
Answer is: B.
What technological tool can help businesses understand the types of knowledge that employees need to perform their jobs efficiently? A. Probability chart B. Accountability matrix C. Systems register D. Navigation log
Answer is: B.
Which of the following are examples of intellectual property that are protected by trade-secret legislation: A. Research techniques and artistic works B. Chemical compounds and manufacturing processes C. Novels and customer lists D. Inventions and trade characters
Answer is: B.
Which of the following is a project-management software application that duplicates the project database and enables project managers to evaluate potential changes to the project plan and assess "what if" scenarios: A. Transaction processing B. Test environment C. Encryption D. Digital scanning
Answer is: B.
Which of the following is a reason that organizations undertake knowledge management: A. They know that new knowledge is only created outside the organization. B. They want to ensure that organizational knowledge isn't wasted. C. They don't value an organizational culture of learning. D. They must follow the laws and regulations of their industries.
Answer is: B.
Which of the following is a true statement about the work breakdown structure (WBS) in project management: A. The project scope remains the same after making changes to the WBS. B. Each work package should take between eight and 80 hours to complete. C. The project manager should require team members to approve the WBS. D. Team members develop the WBS dictionary after they carry out their work tasks.
Answer is: B.
Which of the following is an advantage of a weak dollar: A. It creates more consumer spending. B. It encourages exports. C. Employee wages go up. D. More jobs are created.
Answer is: B.
Which of the following is an internal factor that influences employees' willingness to share their tacit knowledge with coworkers and managers: A. Economic conditions B. Organizational culture C. Public agendas D. Regulatory environment
Answer is: B.
Which of the following is an organizational vision: A. Penelope's department wants to offer the best customer service in the state. B. Margaret's company wants to be the best sporting goods store in the country. C. Franco wants to get his project done by the end of the week. D. Omar's shoe store plans to increase sales by 15% this quarter
Answer is: B.
"We can accept the volume pricing that you are offering, but we would like the merchandise to leave your facility within 24 hours rather than 48 hours, after the order is placed." In this situation, the negotiator wants to obtain A. additional discounts. B. more technical support. C. better lead time. D. an extended warranty.
Answer is: C.
A project manager has determined that the team completed the software-development phase of the project four days ahead of schedule. What control activity is the project manager performing? A. Changing a process B. Evaluating a time constraint C. Tracking a milestone D. Assessing a setback
Answer is: C.
A project's stakeholders asked the project manager to revise three components of a long-term project. The project manager should share this information with the project's team members because changes often affect the A. team members' competence. B. company's image. C. project's workflow. D. team members' performance reviews.
Answer is: C.
Christine is buying a new computer. If she's making her decision logically, which of the following is true: A. Her decision-making process is highly subjective. B. She's listening to her friends' opinions. C. She's looking at her alternatives from a neutral point of view. D. Her decision is influenced by how the computers are presented.
Answer is: C.
Coordinating business activities is an important aspect of the organizing function of management because it A. defines the company's mission statement. B. enables the business to prepare precise forecasts. C. establishes clear relationships among the company's resources. D. ensures that the employees understand all the business's activities.
Answer is: C.
Dahlia just started her own business last month. Eventually she'll be concerned with other company goals, but right now she just wants to make sure her business gets off the ground. She knows many businesses fail within the first few years, so for now she needs to focus on A. building a larger facility. B. hiring more employees. C. achieving stability. D. developing new goods and services.
Answer is: C.
Effective managerial control often involves A. providing incentives. B. setting long-term goals. C. taking corrective action. D. assigning tasks.
Answer is: C.
Hector's team member isn't motivated to work on their project. She says it looks like too much work, and she doesn't think it's possible to have it all done in their time frame. To motivate her, Hector's first priority should be to demonstrate the project's A. importance. B. desirability. C. feasibility. D. reward.
Answer is: C.
In a detailed document, Rachel explains the possible implications of implementing a cooperative advertising program for her employer's major customers. In this situation, Rachel developed a A. sales analysis. B. troubleshooting proposal. C. feasibility report. D. request for proposal.
Answer is: C.
Jack asked a customer to provide some information about his company's competitors. In return, Jack told the customer that he would give him/her the lowest possible price for the company's new line of products. The customer was not comfortable with Jack's behavior and ended the 15-year partnership with the company. This is an example of how unethical business behavior can negatively affect A. prospecting practices. B. product pricing and quality. C. buyer/seller relationships. D. management style.
Answer is: C.
Japanese businesspeople believe that arriving late at an appointment is extremely disrespectful. This illustrates the importance of understanding cultural issues that relate to A. decision making. B. assertiveness. C. time. D. location.
Answer is: C.
Javier had an interview with a potential employer, Dan Martinez. The interview was pretty casual and informal. How should Javier begin his thank you note? A. Hi Dan B. Dear Dan C. Dear Mr. Martinez D. He doesn't need to send a thank you note for a casual interview
Answer is: C.
Kate says, "I am very pleased with your progress on the project, Devon. Take the rest of the day off, and we'll talk about the next phase of the project tomorrow." What directing activity is Kate performing? A. Delegating responsibility B. Establishing a schedule C. Motivating an employee D. Training a worker
Answer is: C.
Megan is working with a group member who's explaining her part of a project. Megan wants to make sure her group member knows she's listening, so she says things like, "I see," "Okay," and "I understand." Which active listening skill is Megan demonstrating: A. Paraphrasing the message to test her understanding B. Repeating critical information C. Using a verbal acknowledgement response D. Collecting all the information possible
Answer is: C.
Reese is writing a paper for his business class. He wants to include an idea he found in one of his sources. He includes just the main points and rewrites the paragraph in his own words, making sure to attribute his ideas to the original source. Reese is A. quoting. B. paraphrasing. C. summarizing. D. plagiarizing.
Answer is: C.
Ruben works in the kitchen of a restaurant. His coworker cut herself on a kitchen knife and she's bleeding profusely. If Ruben wants to help her, what's the most important thing he can do? A. Clean the wound so it won't get infected B. Get proper medical training C. Stay calm and call an emergency number D. Interview witnesses and fill out an accident report
Answer is: C.
Shamir and Frieda both own salons in the same town. In a newspaper interview, Shamir presents several untrue and negative facts about Frieda's salon, and her business suffers as a result. Frieda is likely to file a tort action against Shamir for A. negligence. B. appropriation. C. defamation. D. wrongful interference.
Answer is: C.
Sophia needs to distribute a sales report to her employees. There are lots of numbers and figures, but the report is pretty self-explanatory. Sophia should communicate this information to her staff via a A. conference call. B. face-to-face meeting. C. memo. D. voicemail.
Answer is: C.
The focus of the Six Sigma framework involves maximizing overall quality and A. expanding product lines. B. hiring qualified employees. C. preventing problems. D. emphasizing innovation.
Answer is: C.
To manage their work commitments in a timely manner, businesspeople should A. work on enjoyable tasks before tackling the unpleasant tasks. B. ask their coworkers to help them with routine activities. C. estimate the time that it takes them to perform their tasks. D. identify shortcuts that they can take get their work done quickly.
Answer is: C.
Wellston Industries wants to compare a current business situation with a target situation. Which of the following tools will help Wellston obtain the information that it wants: A. Decision tree B. Mind map C. Gap analysis D. Critical path study
Answer is: C.
What technology can businesses use to reduce the risk of network security breaches? A. Concurrency control applications B. Teleprompter devices C. Intrusion detection systems D. Pirated software programs
Answer is: C.
What type of plan do businesses often implement when an original plan fails to produce the desired results? A. Production B. Communications C. Contingency D. Strategic
Answer is: C.
When a handbag company embroiders a customer's name or monogram on a cloth tote bag, it is processing a(n) A. open requisition. B. blanket requisition. C. special order. D. reorder.
Answer is: C.
Which of the following has a negative effect on an understaffed business: A. Fewer premiums B. Decreased turnover C. Increased errors D. Higher property taxes
Answer is: C.
Which of the following statements is true of diversity: A. Valuing diversity means ignoring or minimizing differences. B. Diversity applies only to minorities. C. In group settings, diversity increases creativity and innovation. D. Diversity in the workplace is decreasing.
Answer is: C.
Which of the following statements is true of quality control: A. It consists mostly of common sense procedures. B. It's necessary only for large businesses. C. It must be measured in some way to be effective. D. It doesn't require much planning to implement.
Answer is: C.
Alexis and her team are working on a new project proposal to show their boss. She knows that doing the project their way will be costly and time-consuming, but she also knows that the results will be great. She and her team decide to first present the benefits of the project and then draw the conclusion that investing company time and money would be a good idea. Alexis hopes to convince her boss using A. geographical order. B. deductive organization. C. chronological order. D. inductive organization.
Answer is: D.
Amira is trying to choose a financial institution. She likes to do her banking in person, and she wants to make sure she selects an institution that's customer friendly. She wants good interest rates and low fees, and she'd also prefer to invest with a not-for-profit institution. Amira should invest her money in a(n) A. investment bank. B. Internet bank. C. commercial bank. D. credit union.
Answer is: D.
Because Tim is not a "morning person," it takes a little while for him to feel alert and focused. Which of the following tasks is best for Tim to work on when he first arrives at the office: A. Prepare a presentation B. Update the departmental budget C. Write a research report D. Read e-mail
Answer is: D.
Companies use risk-matrix software applications to A. determine the amount of their insurance premiums. B. prevent identity-theft activities and eliminate external risks. C. organize their financial data in secure locations. D. identify and prioritize their primary business risks.
Answer is: D.
During a meeting with German businesspeople, an American businessperson introduced a change to the agenda. Because the German businesspeople were caught off guard by this change, they became upset, which indicates that German culture tends to A. prefers a less-structured environment. B. be highly ethnocentric. C. take greater risks than other cultures. D. have a low tolerance for uncertainty.
Answer is: D.
Francine likes the auto shop where she takes her car for an oil change because it has a comfortable waiting room with good magazines. This illustrates which important characteristic of quality service providers? A. Assurance B. Reliability C. Responsiveness D. Tangibles
Answer is: D.
Gabriel's boss just assigned him a new project. He needs to create a video presentation, which he has no idea how to do. He starts to get discouraged, but then he reminds himself that this is an opportunity to learn an important new skill. It will look great on his résumé and score him some bonus points with the boss. This is an example of which step for maintaining a positive attitude: A. Surround yourself with positive people B. Have a sense of humor C. Look good D. Think positively
Answer is: D.
It's appropriate to write a letter of inquiry when A. you're summarizing a business report. B. thanking a potential employer for an interview. C. informing employees of a payroll change. D. requesting more information about a company.
Answer is: D.
Latin-American businesspeople often hold several meetings to build trust and get to know their business partners. Businesspeople from other cultures often find this practice frustrating because they want to get down to business. This example illustrates how __________ differs among cultures. A. regulation B. language C. ethical behavior D. communication style
Answer is: D.
Latisha, a human resources manager at a hospital, is writing a list of the skills, knowledge, and characteristics for a nurse position she hopes to fill. She focuses on what education a nurse in that position should have, what personal traits s/he should have, and what s/he should be like. Latisha is working on a(n) A. on-boarding activity. B. job description. C. strategic plan. D. job specification.
Answer is: D.
Mara recently accepted a job with the Sweet Treat Cookie Company. Her new employer required her to sign a document stating that she will not reveal the ingredients in the company's cookie recipes to external sources. This is an example of a(n) A. injunction. B. indictment. C. noncompete provision. D. nondisclosure agreement.
Answer is: D.
Nadia's assistant, Roger, rarely does what he's supposed to do. He routinely forgets to schedule her appointments, orders the wrong supplies for her office, and misses work at least a few times a month. An employee like Roger is an example of a(n) __________ risk. A. financial B. hazard C. strategic D. operational
Answer is: D.
Perry is thinking about being a project manager, but he's not sure. His guidance counselor suggests he have a discussion with someone who is currently employed as a project manager. What benefit will Perry get from an informational interview like this one? A. The project manager will help him with his college application. B. The project manager will probably give him a job. C. The project manager can tell Perry whether or not project management is the right career for him. D. The project manager can tell him what a real day on the job is like.
Answer is: D.
Sally, Joe, Tim, and Jane are team members who perform different tasks by themselves at the same time to create a single output. The method of work coordination that the team members are using is the ___________ task interdependence. A. reversed B. sequential C. reciprocal D. pooled
Answer is: D.
Taking responsibility for your actions involves A. responding to criticism in a defensive manner. B. letting others accept the blame for your mistakes. C. justifying your errors. D. admitting your mistakes.
Answer is: D.
The Hastings Company implemented a series of gradual changes throughout the company over time that resulted in more durable products and greater employee efficiency. What type of continuous improvement does this situation exemplify? A. Accelerated B. Breakthrough C. Recovery D. Incremental
Answer is: D.
The production manager of a company that produces wrenches, hammers, and electric drills would most likely report to the A. operations assistant. B. quality control line supervisor. C. director of purchasing. D. vice president of manufacturing.
Answer is: D.
Vince is very excited to get his first paycheck from his part-time job. He's expecting about $200, but when he sees his weekly paystub, he's disappointed to find out he's actually getting much less. Which tax did Vince forget to take into account: A. Excise tax B. Property tax C. Sales tax D. Income tax
Answer is: D.
What type of information should be included in the methodology section of a research report? A. References and reliability data B. The significance of the study and conclusions C. Research procedures and the purpose of the study D. A description of the sampling plan and research technique
Answer is: D.
What's one way to maintain secure customer records? A. Avoid collecting any confidential customer information. B. Make sure the records are easily accessible for all employees. C. Link customers' names with their personal information. D. Encrypt the information customers give you online.
Answer is: D.
Which of the following is a primary factor that should be considered when choosing project-management software: A. Distribution intensity B. Personal goals C. Group consensus D. Project complexity
Answer is: D.
Which of the following is an example of a business obtaining raw-materials inventory: A. An accounting firm orders pencils, copy paper, and post-it notes for its staff. B. A department-store chain orders shirts, ties, and socks from different vendors for resale. C. A petroleum processing plant orders a replacement part for a large piece of equipment. D. A snack-food manufacturer orders potatoes, oil, and salt to make its potato chips.
Answer is: D.
Which of the following is the most important factor to consider when prioritizing work tasks: A. Employee's aptitude B. Enjoyment of tasks C. Coworkers' opinions D. Due dates of tasks
Answer is: D.
Which of the following provides a business's employees with a foundation for acceptable behavior in the workplace: A. Articles of incorporation B. Organizational chart C. Grievance procedures D. Rules of conduct
Answer is: D.