Business Management Ch. 14-16
Grapevine
An informal organizational communication network that is NOT controlled by top executives is called which of the following?
A high need for achievement
Anita wants to improve the efficiency of her department's use of resources beyond their current goals. She is very concerned with the success of her department. She wants all of her employees to exceed their goals because she wants everyone to constantly strive to reach higher. According to McClelland, Anita most likely has which of the following?
trait approach to personality
Early leadership research that assumed a good leader is born, not made, is known as the _______.
the gossip grapevine
John tends to be the one who tells everyone else the information on the grapevine at his company. This is an example of the grapevine pattern of _______.
Having a competitive mindset
Jose wants his managers to improve in emotional intelligence as he thinks it will help organizational productivity. If he is creating a training program to increase emotional intelligence, which of the following skills areas is LEAST relevant?
Relatedness need
Kate gets significant enjoyment from interacting with her co-workers and feels she has strong interpersonal relationships with them. According to Alderfer's ERG Theory, this example involves Kate primarily fulfilling which need?
Equity theory
Kathryn feels she is underpaid for the job that she performs at Ballston Industries. Because of this, she has decided to seek a new position with better pay and benefits. This is an example of which motivation theory?
Communicating
Larry wants to make sure that his organization functions well. Based on the primary management activities in the influencing subsystem, which function is the most central to this goal?
Remove distractions
Linda is trying to listen to Sarah. To give her full attention, Linda closes her office door and stops reading the newspaper. Linda is demonstrating which commandment for good listening?
Process theory
Marie is a motivation researcher who focuses her attention on the steps that take place when a person is motivated. This best fits with which motivation theory basic type?
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... always tell followers what they must do in their jobs.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... be flexible, changing your leadership style as dictated by changing circumstances.
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... focus on matching your low-task/low-relationships leadership style with followers who are of average job maturity.
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... make decisions alone even if your subordinates are capable of helping you make those decisions.
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... realize that you'll be successful as a leader because, given your traits, it's obvious you were born to be a leader.
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... remember that managing and leading are synonymous.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... sometimes act entrepreneurially, functioning as if you're self-employed.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... sometimes think of yourself as a steward and follow the concept of servant leadership.
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... use chronological follower maturity as the main factor in determining your leadership style.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... use the path-goal theory of leadership as your rationale to clarify the follower behavior necessary to earn organizational rewards.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... use employee-centered leadership to make and announce your decisions to your subordinates.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... work to constantly improve your leadership style and your view of what you should be as a leader.
Y
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... give people opportunities to grow and develop in the workplace.
Y
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... keep in mind that people generally desire to interact with one another.
Y
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... know that the perceived value of the result of performing some behavior is the main determinant of motivation strength.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... pay people more money if you want them to be more committed to their work.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... strive to make compensation equitable as perceived by workers, but normally not by managers.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... normally, help high achievers set goals for themselves.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... be aware of your own emotions as well as the emotions of others in trying to influence people.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... be careful not to overload Evernote employees with complex information.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... communicate as well as lead and exercise the influencing management functions.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... consider field of experience in attempting to communicate successfully.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... construct communication networks to affect issues such as morale and accuracy of communication.
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... decode a message and then send it to Evernote employees.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... ensure that you don't use words in your messages that have too many meanings.
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... focus on eliminating the grapevine.
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... keep in mind that interpersonal communication is essentially the same thing as organizational communication.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... remember that your communication effectiveness will probably be affected by your listening ability.
Y
Mr. Libin, in meeting your communication challenges at Evernote, you should... think of yourself as a source/encoder, who projects a message signal to a decoder/destination.
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... use serial transmissions to avoid communication breakdowns.
Employee-centered behavior
The Michigan Studies, discussed in the text, pinpoint two basic types of leader behavior. From what you saw in the video, which of the following is more likely to represent founder Reynolds's type of leadership?
situational approach
The idea that each instance of leadership is different and requires a unique set of leaders, followers, and leadership situations is known as the ______________.
Leadership
The process of directing the behavior of others toward the accomplishment of an objective is known as which of the following?
Influencing
The process of guiding the activities of organization members to the attainment of management system objectives is known by which of the following terms?
Encoding
The process of putting information into a form that can be received and understood by another individual.
Communication
The process of sharing information with other individuals and involves one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message
Vroom-Yetton-Jago model
What theory of leadership is based on two important premises: organizational decisions should be of high quality and subordinates should accept and be committed to organizational decisions that are made?
Life cycle theory
Which leadership approach takes into account follower maturity, leader task behavior, and leader relationship behavior?
Controlling work activities
Which of the following is NOT one of the six primary management activities in the influencing subsystem?
Content theory
Which of the following is a theory of motivation that emphasizes people's internal characteristics?
Managerial communication
Which of the following is the most basic motivation strategy for managers?
Self-actualization needs
Which of the following refers to the top level of Maslow's hierarchy that focuses on maximizing an individual's potential?
Managing is broader in scope than leading.
Which statement about management and leadership is most likely TRUE?
Microbarriers
Which term refers to factors that hinder successful communication in a specific situation, such as perception and the source's view of the destination?
Transformational
Which type of leadership inspires organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?
macrobarriers
A manager at the technology company Future Visions finds that a major barrier to communication is that people keep needing an increasing amount of information. This best fits into the communication barrier category of _______.
emotional intelligence
An individual's ___________________ is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and adeptness in building relationships.
Having concern for workers as people.
Blair Service wants its managers to be leaders. Which of the following behaviors best fits with being a leader versus being a manager?
The Grapevine
Can best be described as the informal organizational communication network.
Noncompetitiveness with team members
Coach Smith tries to drill into her athletes that the team wins and loses together. There are no individual players, only the team. She is demonstrating which characteristic of an effective coach?
Verbal Communication
Communication that uses either spoken or written words to share information with others
Communication Macro-barriers
Factors that hinder successful communication in a general communication situation.
Formal Organizational Communication
Follows the lines of the organization chart, which depicts relationships of people and jobs and shows the formal channels of communication among them.
Transformational leadership
Founder Reynolds exhibits leadership that inspires organizational success by affecting followers' beliefs and values. What type of leadership does this describe?
Raise followers' awareness
Founder Reynolds needs to create a vision of what the organization should be and build both commitment to the vision and change that support the vision. What else must Reynolds do as a transformational leader?
maintains a calculated and logical focus on organizational processes and exhibits a genuine concern for workers as people
Founder of Red Frog Events, Joe Reynolds, combines management and leadership in a similar fashion as defined in the Leader versus Manager section of the textbook by demonstrating that he _______.
servant
Gary works hard to help his followers reach their dreams and aspirations. He is a(n) ______________ leader.
flextime
In a marketing firm, workers are allowed to schedule the hours they start and end work as long as work is appropriately completed. This is an example of _______.
Job enlargement
In order to lessen the boredom that his employees feel, Steve is going to increase the number of parts each employee assembles to allow for more variety in the job. This is an example of which job design strategy?
Subordinate-centered
In the Tannenbaum and Schmidt leadership continuum, managers displaying leadership behaviors that are more democratic are known as which of the following?
Decoding
Interpreting the message to determine its meaning.
intrinsic
Jesse feels personal satisfaction when he mows his elderly neighbor's yard. This satisfaction comes directly from performing the task and is known as a(n) ___________ reward.
job-centered behavior
John is a manager who exhibits many workplace behaviors focused on how well subordinates perform their jobs. In the leader behaviors identified in the Michigan studies, these types of behaviors are known as _______.
She promotes learning for all organization members
Marla is a transformational leader in the logistics company she works for. Which leader behavior below best supports the idea she is a transformational leader?
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... think about integrating concepts from theories such as transformational leadership and servant leadership in order to develop the best leadership style for you personally.
N
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... understand that the profitability of your organization is a force influencing your leadership decisions.
Y
Mr. Bechek, in meeting your leadership challenges at Bain & Company, you should... use position power to influence follower behavior.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... enrich jobs by filling them with hygiene factors.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... keep in mind that both the long- and the short-term effects of the system 4 and system 1 management styles are essentially the same.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... remember that affiliation needs are more prevalent in organizations than are needs for power.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... remember that esteem needs represent hygiene factors related to a job but no motivators.
Y
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... remember that monetary and nonmonetary incentives can be equally effective in ensuring that organization members are appropriately motivated.
Y
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... rotate people through different jobs to make sure they're motivated over the longer term.
Y
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... sometimes simply communicate with others as a tactic for keeping them motivated in the workplace.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... strive to use a system 1 management style to ensure long-run company success.
N
Mr. Cockerell, in meeting your motivation challenges at Disney, you should... use punishment and negative reinforcement in the same way.
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... keep in mind that sometimes the primary goal of your communication is simply to share information with other employees.
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... keep in mind that your informal communication will usually be a detriment to attaining company goals
N
Mr. Libin, in meeting your communication challenges at Evernote, you should... not be concerned that your view of the Evernote employee with whom you're communicating can affect your messages to that individual.
extrinsic
Quentin works hard at his fast food job because he wants the money the job pays. This is an example of a(n) ___________ reward.
Forces in the manager
Rachel is giving her employees significant input into a decision because she is confident they can succeed and have relevant skills. According to the Tannenbaum and Schmidt leadership continuum, this best fits with which type of forces that determine leadership behavior in making decisions?
professional will
Red Frog Founder Reynolds reveals _____ in his discussions about how he makes most decisions for the long-term rather than the short-term effect. His vision of the organization depends on which attribute?
task structure
Rhonda is a leader who has a leadership style where she is skilled at clearly outlining goals and what needs to be done. This fits with the Fiedler's Contingency theory factor of _______.
Be patient
Robbie is listening to Sharon. She is struggling to express herself successfully. Robbie does not interrupt her and gives her plenty of time to talk. Robbie is demonstrating which commandment for good listening?
Authentic
Samantha uses her moral beliefs to make decisions and shares her values with others. She is demonstrating which type of leadership?
Nonverbal communication
Sharing information without using words to encode thoughts
Go easy on argument and criticism
Shelby is listening to Hideki. As Hideki explains a recent work issue, Shelby disagrees with some of the things he is saying as she first hears them, but she works to avoid disagreeing with him as he gives his side of what happened. Shelby is demonstrating which commandment for good listening?
Listening
Shows organization members that the manager is interested in what subordinates have to say and encourages them to use formal communication channels in subsequent situations.
higher, lower
Some research suggests managers with __________ levels of emotional intelligence are more interpersonally effective when compared to managers with _________ levels of emotional intelligence.
Level 5
Taylor is the CEO of a large corporation. She is very modest about her accomplishments and is committed to building the long-term success of her company. She is demonstrating which type of leadership?
Structure behavior and consideration behavior
The OSU studies concluded there were two main types of leader behavior. They are known as which of the following?
coaching
The ___________ leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
A Signal
Transmitting from one person to another.
A rising trend among organizations to compete in the global business arena.
What is the primary reason that managers in the future will be challenged with changing their organizations?
formal organizational communication
When communication in an organization follows the lines of the organizational chart, this is referred to as ___________________.
Enthusiasm for people
Zack tries to see the good in all of his subordinates. This is an example of which characteristic of an effective coach?
Communication
______________ involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message.
Motivation
______________ is the inner state that primarily causes an individual to behave in a way that ensures the accomplishment of some goal.