Business Management Chapter 3

Under what circumstances could an autocratic leadership style be used effectively?

An autocratic leadership would be used effectively in emergency situations, or temporary or new employees

When employee problem(s) must managers be prepared to deal with?

An employee with serious financial difficulties Conflicts between employees Problems with customers (All of the responses)

When employees are not confident in their abilities or do not trust their manager, they are likely to be ineffective with

An open leader

The type of leader who is usually most efficient is

Autocratic

Leader who gives direct, clear, detailed, and precise orders

Autocratic leader

What are the beliefs about employees that lead to close management?

Beliefs that lead to close management are that the employee are not very interested or motivated and work only because they have to

What are the beliefs about employees that lead to limited management?

Beliefs that lead to limited management are that employees job meet many of their personal needs and that employees who enjoy their work will do a better job

What are the 3 views of employees that affect the type and amount of management supervision?

Close Flexible Limited

Successful leaders

Continue to study and learn to improve their management skills Work to solve conflicts and problems Understand that they must help employees satisfy their own needs while accomplishing the goals of the company (All of the responses)

Leader who encourages workers to share in decision-making

Democratic leader

Two managers who possess the same leadership qualities will probably respond to a specific situation in

Different ways

Managers usually find grater employee respect and support for work rules when

Employees help to develop the rules

A democratic leader

Encourages shared decision-making

Managers allow employees a great deal of control over their own work and do not supervise them closely if the manager believe that employees

Enjoy their work

The type of power that results from the manager's knowledge and skills is

Expert

What type of power is granted to managers by employees because the employees determine the managers are worthy of it?

Expert and identity

A manager who is knowledgeable about industry trends, competition, and new technology is likely to influence behavior through

Expert power

Power given to people because of their superior knowledge about the work

Expert power

True/False Any manager who is able to get employees to do what he or she wants is a leader

False

True/False Effective leaders are born with the necessary skills; the skills cannot be learned.

False

True/False In the past, managers had little authority over the employees in a business.

False

True/False Leaders can be effective without good human relations skills

False

True/False Managers are the only people in an organization who need leadership skills

False

True/False Managers should ignore the personal problems of employees, because they will not affect the employee's work

False

True/False Managers should make job assignments based on seniority rather than by matching the job to the needs and interests of the employee

False

True/False Position power results from the employee's perception of the manager

False

True/False Since employees are aware of work rules, any violation should result in termination

False

If some employees do not seem to enjoy their work, a manager can

Find opportunities to involve the employees in decisions

How well people who work together get along

Human relations

A type of power often invested in experienced or well-liked employees is

Identity power

Power given to people because people identify with and want to be accepted by them

Identity power

Leaders have ambition and persistence in reaching goals. There are self-starters who plan what they want to do and then do it. This leadership trait is called

Initiative

Why is it important to establish and enforce work rules?

It is important to establish and enforce work rules to make sure to have an effective and efficient work place. It also makes sure that the employees will have a clear understanding of the rules

Which if the following statements about leadership is true?

Leadership is directly related to the success of the organization Studies have identified certain characteristics that effective leaders possess Good leadership requires excellent human relation skills (All of the responses)

Why should managers deal with difficult employee situations in a direct way rather than postponing or ignoring them?

Managers should deal with difficult employee situations in a direct way rather than postponing or ignoring them because the problems could be worsening by the day and they will not be able to work effectively.

Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess

Objectivity

Which management style would work best with employees who have their own specialized jobs and are expert in them?

Open

Leader who gives employees little or no direction

Open leader

Power that comes from the position one holds in an organization

Position power

Which of the following is not an effective practice in enforcing work rules?

Punish in public and praise in private

When managers increase employees' salaries when they meet the goals established for them, what type of power are the managers using?

Reward power

Leader who adjusts his or her actions and decisions to the circumstances

Situational leader

Getting people to believe in the company's goals and work together to accomplish them

Team building

What is the manager's role in recognizing and dealing with employees' personal issues?

The managers role in recognizing and dealing with employees personal issues is to direct the employee to the employee assistance projects and show compassion and kindness towards the employee

True/False Both expert and identity power are related to effective leadership characteristics

True

True/False Managers can actually influence whether employees like or dislike their work

True

True/False Managers who believe employees are lazy and work only because they get paid will provide close supervision and control

True

True/False Most people who work at a job for a reasonable length of time are not totally satisfied or or dissatisfied with their jobs

True

True/False Not every manager is currently an effective leader, but leadership skills can be developed.

True

True/False One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful

True

True/False Power is the ability to control behavior

True

True/False Relationships are important for managers, because they are responsible for getting work done through others

True

True/False The manager who understands the needs of employees will be a better manager

True

True/False There are 3 common characteristics of all leaders

True

True/False Work rules are created in order to maintain an effective work environment

True

A manager who realizes that each employee has different backgrounds as well as different attitudes, skills, and needs is demonstrating the human relations skill of

Understanding others

What should managers do when confronting an employees' difficult personal problem?

When confronting an employees difficult personal problems the manager should direct them to the proper employee assistance program

Regulations designed to maintain an effective working environment

Work rules