Business MNGT Exam 3

The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages?

40

_____ is the first stage of the General Adaptation Syndrome.

Alarm

_____ refers to teaching managers and professionals the skills needed for both present and future jobs.

Development

Which of the following is a typical cause of task-demand stress?

Having to make fast decisions with incomplete information

Identify the reason why organizations are unable to achieve a perfect person-job fit.

Imperfect selection processes

Bernard, a senior manager at Duepoint Inc., manipulates his subordinates to gain personal benefits by promising them false rewards. Bernard's personality trait is an example of _____.

Machiavellianism

_____ is the extent to which a person experiences anxiety or is poised, calm, resilient, and secure.

Neuroticism

_____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

Personality

An example of judgmental performance measure is _____.

Ranking

Which of the following is true about individual incentive plans?

They are used to reward individual performance on a real-time basis.

Which of the following is an advantage of Web-based training methods?

They can be easily updated and revised

_____forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship.

Title VII of the Civil Rights Act of 1964

_____ is defined as determining the extent to which a selection device is really predictive of future job performance.

Validation

A hospital refuses to employ male nurses. This illustrates _____.

a direct form of discrimination

Brianne, a graduate engineer, prefers to work in a job that provides her the opportunity to interact with people and make new friends on the job. Brianne has a need for _____.

affiliation

A medical student belonging to a minority ethnic group was selected for an internship program at a hospital even though he had lower grades and test scores than other applicants. This scenario illustrates:

affirmative action

_____ is defined as intentionally seeking and hiring qualified or qualifiable employees from racial, sexual, and ethnic groups that are underrepresented in an organization.

affirmative action

When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups , it is exhibiting _____.

an indirect form of discrimination

Teresa, a recruiter, needs to know basic information such as the name, educational background, and the work experience of a candidate she will be interviewing. Teresa can find this information in the candidate's _____.

application blank

A company has all of its candidates who are qualifiable for promotion attend a five-day evaluation session during which they take a battery of tests, interviews, and perform in simulated work scenarios. The _____ method is used for the selection process in this scenario.

assesment center

Jaime, who works at Minlog Inc., maintains punctuality to avoid a loss of pay. Jaime's behavior is strengthened through _____.

avoidance

The conflict individuals may experience among their own attitudes is called _____.

cognitive dissonance

The extent to which other people in the same situation behave in the same way is known as _____.

consensus

Nadine, a manager, observes that every time one of her subordinates, Peter, calls in sick, it is the day after she has made a decision Peter did not agree with. She attributes his absences to stress or resentment on his part. Nadine makes this attribution based on _____.

consistency

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

content

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is _____.

development

_____ represents an important method that managers can use to enhance employee motivation.

empowerment

Which of the following is a process perspective on motivation?

equity theory

A manager who provides reinforcement on a periodic basis, regardless of behavior, is using a _____ schedule.

fixed interval

Which of the following reinforcement schedules offers a worker the least incentive to do good work?

fixed interval

A popular retail outlet provides its salespersons a small bonus for every sale that exceeds a $50 bill amount. The type of reinforcement used here is _____.

fixed ratio

A manager gives her employees a variable bonus every month based on resulting cost savings every time they exceed their sales quota. This type of incentive pay is known as _____.

gainsharing

Which of the following is a group based incentive reward system?

gainsharing

A(n) _____ occurs when a manager allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions.

halo error

An individual who experiments with new ideas and gambles on new products is said to have a(n) _____.

high risk propensity

A major advantage of incentives relative to merit systems is that:

incentives do not accumulate by becoming part of an individual's salary.

An organization with a diverse workforce:

is most likely to have a competitive advantage.

An organization is said to achieve a perfect person-job fit if:

it can take advantage of the person's abilities and exactly fulfill his needs

_____ is the process of dealing with employees who are represented by a union.

labor relations

Steve Perez, a senior manager at Lanset Inc., is satisfied to contribute to his organization in spite of receiving a lower salary than what other organizations might offer him. Steve's attitude reflects his _____.

organizational commitment

_____ are consequences of behaviors in an organizational setting, usually rewards.

outcomes

Yakov is a Type A person. He is least likely to be _____.

patient

Identify the inducement that an organization provides to its employees.

pay

Patricia, a joyful personality, is disgruntled on hearing that Terry, a subordinate, has moved ahead of her for a promotion. Realizing that Terry has been rewarded for his potential, she congratulates him and returns to her normal self. Patricia's mood swing portrays a high degree of _____.

positive affectivity

Justin is rewarded a significant pay raise for his contributions to the organization. This motivates him to put in more hard work and better performances. The organization has used _____ to strengthen his behavior.

positive reinforcement

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using:

positive reinforcement

The creative process typically begins with a period of _____.

preparation

_____ compares each employee with a fixed standard rather than comparison with other employees.

rating

_____ is the process of attracting qualified persons to apply for jobs that are open.

recruiting

____ is a counterproductive side affect of using punishment as a reinforcement method.

resentment

Aside from motivational strategies such as the content perspective, process perspectives, and reinforcement perspectives, an organization's _____ is its most basic tool for managing employee motivation.

reward system

_____ is a group based incentive reward system where the distribution of gains is tilted heavily toward the employees.

scanlon plan

Some smokers block out negative information about the health effects of smoking because they do not want to change their behavior. This is an example of _____.

selective perception

Fred has seen some movies depicting wars that took place in Iraq-all directed by women-which were so inaccurate that he refuses to see another war movie. Fred assumes that women are incapable of creating war movies. Fred's assumptions are an example of _____.

stereotyping

Which of the following is a basic perceptual process?

stereotyping

During surgery, surgeons make quick decisions knowing the consequences of a wrong one. They are most likely to feel stress due to _____.

task demands

Organizations with a diverse workforce:

tend to have conflicts

Venus LLC has recently recruited a new batch of employees, and the HR manager intends to apprise company rules to the employees. Which of the following training methods is most preferable in this scenario?

the lecture method

Every alternate day, quality control inspectors at McHeinz Inc. randomly select items from an assembly line for inspection, and compliment the workers for every product that meets their expectations on quality. However, they vary the number of items they inspect each time.This motivates the employees to put in more effort to ensure that all the items are of the required quality. What reinforcement schedule are the quality control inspectors using?

variable ratio

The _____ varies the number of behaviors needed for each reinforcement.

variable ration schedule