BUSN test 2 - part 3

which of the following statements describes one of the strengths of group decision making?

group decision making results in a higher-quality decision then individual decision making.

one of the disadvantages of the matrix structure is:

lack of cohesiveness

the father of scientific management was:

Frederick Taylor

Which of the following statements about Theory Z style of management is true?

Theory Z contains many elements from Japanese management.

____ is responsible for identifying the Theory Z style of management.

William Ouchi

____ is a permanent organization structure that combines functional and product departmentalization.

a matrix structure

self-managed work teams:

are accurately described by all of the above

an advertising agency that has separate departments for artwork, creative design, print advertising, radio advertising, television advertising, and specialty advertising is using ____ departmentalization

functional

which of the following statements describes one of the weaknesses of group decision making?

group members may pressure others to conform to decrease the possibility of disagreement

a team made up of employees from about the same hierarchy level, but different functional areas of an organization is called a:

horizontally-organized team

According to Herzberg, these attacks by passengers would be an example of a ____ factor.

hygiene

In Herzberg's theory, salary is an example of a:

hygiene factor

one criticism of Herzberg's motivator and hygiene theory is that it:

ignores the impact of situational variables

to be a high-performance team, a team:

is accurately described by all of these

a Theory X Manager would assume his or her workers are:

lazy employees who can't be trusted

the ____ refers to the levels of management within the organization. These levels usually conform to the shape of a pyramid.

managerial hierarchy

the typical problem-solving team:

meets on a regular basis to share information and discuss ways to improve processes

____ is something that prompts an individual to release his or her energy in a certain direction.

motivation

an _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.

organization chart

According to Herzberg's, hygiene factors are:

potential job dissatisfiers

Which of the following is NOT a need identified in Maslow's hierarchy of needs?

psychological needs

which of the following is NOT an example of a hygiene factor?

recognition

___ is the degree to which tasks are subdivided into smaller jobs.

specialization

Once Pete's work group was selected for special attention by the management consultants, the work group's production output nearly doubled. Pete's group's reaction to the special attention is an example of:

the Hawthorne effect

Division of labor refers to:

the process to dividing work into separate jobs

Frederick Taylor's scientific management emphasized:

work efficiency

specialization refers to the:

degree to which tasks are subdivided into smaller groups

according to Theory X, workers ____ their work.

dislike every facet of

which of the following statements about Maslow's hierarchy of needs is true?

Maslow claimed an upper level of need was not activated until a lower level of need was satisfied.

the disadvantages of group cohesiveness include:

conflict with other work groups in the organization

as a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

constant and close supervision

American Express is organized into four divisions that cater to business, consumers, travelers, and investors. American Express uses ______ departmentalization.

customer

work group cohesiveness can benefit the organization by doing all of the following EXCEPT:

decreased resistance to change

___ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated.

departmentalization

a supervisor engaged in _____ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.

departmentalization

the management activity of organizing.

determines, groups, and assigns work activities.

The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the ____ theory.

expectancy

____ is the degree to which group members want to stay in the group and tend to resist outside influences.

group cohesiveness

_____ could be used to explain why members of the night shift at a textile mill refuse to fill openings on the day shift even though most of the people who work at the plant feel day work is preferable to night work.

group cohesiveness

The Theory Z style of management emphasizes:

long-term employment

according to the expectancy theory, the probability of an individual acting a particular way depends on the strength of the individuals belief that:

the act will have a particular outcome and on whether the individual values that outcome.