Buss Final Ch2

Emphasizes individual attitudes and behaviors and group processes, and recognized the importance of behavioral processes in the workplace

Behavioral management perspective

Newspaper circulation had been declining for years. TLC cable station aired the show Extreme Couponing that shows cutting coupons from newspaper advertisements. Suddenly demand for newspaper changed course. Newspapers are benefiting from the ___ created by retailers putting coupons in the advertisements. a. synergy b. closed system inversion c. entropy d. subsystem enhancement e. open system conversion

A

Focuses on managing the total organization

Administrative management *Henri Fayol, Max Weber

Theory X, Y, Maslow's Hierarchy

Human Relations movement

This movement argued that workers respond primarily to the social context of the workplace, including social conditioning, group norms, and interpersonal dynamics. Increased worker satisfaction would in turn result in improved performance

Human Relations movement

Applies quantitative techniques to management ; focuses on decision making, economic effectiveness, mathematical models, and the use of computers; particularly useful in planning and controlling

Quantitative management perspective

Management Science, Operations management, belong to what perspective

Quantitative management perspective

Concerned with improving the performance of individual workers (Frederick Taylor)

Scientific management

Industrial psychology is the practice of applying: a. psychology in the industrial revolution b. psychology to worker motivation and selection c. efficiency measures to psychological output d. statistical measures to psychological output e. industrial advancements to medical research

b

Life guards at Water Works pool also teach swim lessons. If they need to miss a lesson they do not get paid, instead the substitute instructor gets the money. This is a form of: a. increased efficiency b. a piecework pay system c. soldiering d. theory X e. Theory Y

b

The ____ stresses the importance of environmental influences on the organization: a. quantitative management theory b. open system concept c. behavioral management theory d. human relations movement e. concept of synergy

b

The use of a Gantt Chart to schedule workers' duties, breaks, and lunches at a day-care center is an application of one of the principles associated with: a. the classical perspective b. scientific management c. management science d. the contingency theory e. administrative management

b

contributions of the classical perspective include all of the following except: a. laid the foundation for later developments in management theory b. appropriate for dynamic organizations c. identified important management processes and functions identified important management skills e. focused attention on management as a valid subject of scientific inquiry

b

After ordering from amazon, customers are asked to review the product and the seller. This is an example of which part of the system? a. inputs b. outputs c. feedback d. transformation processes e. material

c

Match the following: Hugo Munsterberg a. scientific management b. administrative management c. behavioral management perspective d. human resource movement e. applied perspective

c

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies? a. if jobs are properly designed and proper incentives provided, predictable results will follow. b. workers will perform their jobs as they are told to and will maximize their output so as to increase their pay c. concern for the worker will lead to greater worker satisfaction, which will then lead to increased output d. workers generally dislike work and need to be closely supervised to ensure adequate productivity e. people are motivated primarily by money

c

which of the following is NOT a technique Frederic Taylor used to enhance worker productivity? a. study and time each element of the job b. design the most efficient way of doing each part of a job c. place both workers and managers on salary to reduce friction d. supervise workers and managers to make sure they follow procedures and rest only when told to e. allow managers to plan the work to be done

c

Consists of two distinct branches-scientific management and administrative management

classical management perspective

Match the following: Abraham Maslow a. scientific management b. administrative management c. behavioral management perspective d. human resource movement e. applied perspective

d

The Gantt chart came out of work using this approach to management a. the contingency perspective b. the classical perspective c. administrative management theory d. scientific management e. management science

d

When Pregna was a student she liked school, worked hard, and experienced success. As a high school teacher she assumed her students would feel the same way. A student observed that Pregna acted like a Theory Y manager. That would mean that Pregna: a. believes that people do not like to work b. is constantly directing a student that wants to avoid taking responsibility c. will often threaten her students to get them to work toward school goals d. believes that people naturally like work e. all of these choices depending on the situation

d

____ emphasizes such practices as time and motion studies: a. the contingency perspective b. the classical perspective c. administrative management theory d. scientific management e. management science

d

a new animated children's show does not even get presented to executives unless the merchandising is lined up. The executives are looking for a(n) a. open system b. closed system c. subsystem d. synergy e. entropy

d

Match the following: Michael Porter a. scientific management b. administrative management c. behavioral management perspective d. human resource movement e. applied perspective

e

The appropriate management behavior that depends on the unique situation is a ____ perspective: a. classical b. universal c. behavioral d. quantitative e. contingency

e

Which one of the following statements most correctly describes the early practice of management? a.the practice of management dates back about 100 years b.early economists were concerned with managerial efficiency and effectiveness c.by 1900, most organizations were large d.survival was not an issue in most organizations before 1900 e. the scientific study of management as a field of inquiry dates back to the 19th century

e

Why is quality an important management issue: a. quality can be used as a basis for competition b. enhancing quality lowers costs c. improving quality tends to increase productivity d. making higher-quality products generally results in less waste e. all of these

e

the united states postal service has been losing money for years. Social media have created many alternatives for communication. The postal service's decline is an example of: a. closed system inversion b. open system thinking c. synergy d. subsystem failure e. entropy

e