c464 6.3.21 unit 5
Which of the following BEST illustrates checking self-talk? After Jessica spills wine on her friend Soon-Yi's dress, she never speaks to Soon-Yi again, convinced she hates her now. When Beth's friend Amy takes her shopping and suggests she change up her style, Beth is humiliated that Amy thinks she's ugly. Stephanie, after a disappointing finish in a race, convinces herself that she's a poor runner and needs to try another sport. Although Peter is annoyed when his roommate Lon confronts him about chores, he realizes that he does need to make some changes.
Although Peter is annoyed when his roommate Lon confronts him about chores, he realizes that he does need to make some changes. Peter resists getting defensive and resolves to be proactive about his problem.
Which of the following is the BEST example of choosing an appropriate medium for a message? Deborah delivers an important presentation in the conference room rather than the hot auditorium. Tom posts on his daughter's Facebook wall that her mother has terminal cancer. Stan breaks up with Alison over text message. Vic has his assistant tell Kristine that she's about to be fired.
Deborah delivers an important presentation in the conference room rather than the hot auditorium.
Which of the strategies listed is NOT considered key in the process to help receivers listen effectively? Plan and organize your content to the greatest extent possible. Consider the appropriate medium for the message. Design the message with the sender in mind. Be aware of the range of possible outcomes from your message.
Design the message with the RECEIVER in mind. Effective communicators make listening easier for receivers when they consider things like what words they will understand, gestures or phrases that may be culturally inappropriate, or what issues and topics may arouse suspicion or defensiveness.
Though it was difficult for Marc to hear what Diane said about his listening behavior, he asked Diane to help him be a better listener. As she considered this request from Marc, Diane wondered what she could do to help Marc be a better listener. She knew that designing her message with Marc in mind would be a good place to start. Which of the following choices will NOT support Diane's goal to design her messages with Marc in mind? Use words Marc will understand. Consider what gestures will best support Marc's connection to the message. Present only topics that will not arouse suspicion or defensiveness. Encourage Marc to decide where and when they talk so he feels comfortable.
Encourage Marc to decide where and when they talk so he feels comfortable. Marc should not be the only one deciding where and when to talk. Both he and Diane should determine this.
Which of these is an example of identity affecting a speaker's ability to be understood? Kate, who feels as if she is fat, is hurt when classmates point out how much she's eating. Kasey, who uses a wheelchair, is frustrated when people call him disabled. Hamid, a Muslim, is careful to distance himself from terrorism when talking to his Christian friends. Sam, who is a Republican, often feels like she doesn't understand where her liberal friends are coming from.
Hamid, a Muslim, is careful to distance himself from terrorism when talking to his Christian friends. Hamid understands that he has to be sensitive to the possible biases or ignorance of others when discussing certain topics.
To minimize the contextual listening barriers to an interaction, which of the following would be ideal? Register for courses with difficult material to force you to pay attention and listen. Expect to take in all the information at one time so you can prepare to listen the one time. Ensure plenty of other people are around in case you have questions so you can get the answers quickly. Invite a friend over for coffee to talk about a complaint you have.
Invite a friend over for coffee to talk about a complaint you have. Talking in a quiet and safe environment will likely support effective listening.
Kim invites her new friend Joan to go biking. Which of the following BEST illustrates positive self-talk influencing Joan's response? Joan declines because she has to work that day. Joan accepts, although she's annoyed that it will be so hot that day. Joan declines, fearing that Kim will make fun of her clumsiness. Joan accepts, and she is pleased that Kim wants to build the friendship.
Joan accepts, and she is pleased that Kim wants to build the friendship. Joan has told herself that Kim likes her.
While listening to the evening news, Marcia found it difficult to make sense of the vast amount of and multi-layered information the two commentators were presenting related to a local community issue that had state implications. Which of the following contextual barriers is preventing Marcia from listening effectively? Physical Noise Message Complexity Communication Overload
Message complexity is connected to a message that is detailed or characterized by a number of arguments and related evidence might be difficult to follow and comprehend.
Which of the following statements does NOT reflect the connection between self-talk and listening? Positive self-talk is limited in helping us to deal with criticism and teasing. Self-talk might result in an increased willingness to make changes in how we work or relate to others. Positive self-statements should help us approach what might be a stressful, intimidating situation with confidence. Negative self-statements will likely contribute to our feelings of insecurity and our anxiousness.
Positive self-talk WILL in helping us to deal with criticism and teasing.
Which of the following is the BEST example of self-esteem impacting how a listener receives a message? Don has a hard time listening when people use a sarcastic tone because it reminds him of his abusive father. Fred is confident about his athletic ability, and has no problem congratulating others if they best him at a sport. Stacy is confident about her intellect, so she hears all criticism about her writing as constructive. Jane is insecure about her acne, and thus avoids all conversations about skin conditions.
Stacy is confident about her intellect, so she hears all criticism about her writing as constructive.
As Marc is talking to Diane, she is saying to herself, "I cannot be the person he needs me to be"; "I am not that good at being patient with others." What should Diane do about these internal messages? Nothing. Tell Marc. Understand that they are real and that they influence her listening process. Stop having these negative thoughts.
Understand that they are real and that they influence her listening process. With a better understanding and acceptance of the influence of self-talk to the listening process, Diane has an opportunity to adapt her self-talk.
Which of the following is an example of negative self-talk affecting listening? While Jane's boss praises Jane's work ethic, she mentions that Jane's a little quiet during meetings. Jane immediately thinks, "My mom was right that I'm mousy and too shy." When Kandace tells herself, "I'm such a klutz. I should give up now, and everyone is laughing at me" after falling on a ski slope When Matt asks Lisa to a party, and she doesn't convey her enthusiasm because she's too worried about what her parents would think of Matt When Theo tells himself, "I'm a loser and she won't want to go out with me," resulting in his projecting insecurity when asking a girl out
While Jane's boss praises Jane's work ethic, she mentions that Jane's a little quiet during meetings. Jane immediately thinks, "My mom was right that I'm mousy and too shy." Jane only listened to the negative part of the feedback filtered through her negative self-talk.
Which of the following messages is BEST designed with the receivers in mind? While on the campaign trail on a military base, Sarah is careful to mention the sacrifices of veterans. Elizabeth, a school counselor, tells Andy's parents that he's not smart enough for the gifted and talented program. Hillary, a union steward, tells her members that accepting their wage cuts is the best thing for the stock market. Franz, a police captain, lectures his squad on their ignorance in racial profiling.
While on the campaign trail on a military base, Sarah is careful to mention the sacrifices of veterans.
Andrew had a particularly difficult interaction with one of his professors. He left her office agitated and angry. However, when Andrew thought more deeply about the situation, he realized that her suggestions for improving his performance in the class were well-intended, and that the real problem for him was that the professor's suggestions brought up upsetting memories of his harshly critical parents during his childhood. what is the corrective action needed? check to see whether your responses are rational or emotional check your perception further check self talk
check self talk Checking self-talk is a useful corrective action to try and figure out why you are responding to the communicator in the way that you are.
Marc told Diane that he was going to shut off his phone until he was finished with an important project. Diane, who then felt abandoned by Marc and feared the worst, would have been well-advised to give herself a reality check: Marc just needed to finish his work. what is the corrective action needed? check to see whether your responses are rational or emotional check your perception further check self talk
check to see whether your responses are rational or emotional Waiting before you react to make sure that you are not making a snap decision based on emotion is the correct action here.
Trish noticed that Aaron had been rather cool and distant toward her for the past few days, and she thought, "Here we go again—he is mad at me." In reality, Aaron was worried about his father's impending health test results, and, in an effort to avoid unloading negative talk on Trish, he had not shared his concerns with her. Rather than assuming the worst, Trish talked to Aaron, and they were able to work through the problem. what is the corrective action needed? check to see whether your responses are rational or emotional check your perception further check self talk
check your perception further When we make assumptions, we are often not accurate and this can lead to ineffective interactions. Checking our perceptions of a situation is a more healthy process.
__________ involves the ability to perceive another's messages through his or her worldview and experiences. Empathy Sympathy Listening Perception
empathy empathy is the skill of "standing in someone else's shoes" as a way of better listening and better understanding of the speaker and his or her message.
Speaker: "This past weekend was just a whirlwind... so much happened. Get some coffee, because we are going to be here for a while as I tell you all the details." Listener: "Great. Let me grab something to drink and come sit closer to you so I can pay close attention." what active listening skill? providing feedback practicing empathy paraphrasing listening actively
listening actively Your motivation to be an active listener can easily subside.
Marc commented to Diane that she is not listening. He concludes this because Diane just sits there and does not respond. Diane says she is listening and doesn't have to respond all the time to prove that she is listening. Who is more accurate in this scenario? Marc is accurate. Diane is accurate. Both Marc and Diane are accurate. Neither Marc nor Diane is accurate.
marc is accurate Listening is a process of receiving, assigning meaning to, and responding to messages.
Jamile is a student at the local community college. Jamile is paying his way through school with several part-time jobs. Lately, Jamile has been experiencing headaches and is concerned there might be something wrong. Because midterms are coming up, Jamile knows he cannot miss any class sessions. As his friend, what would you suggest to Jamile? multitasking/preoccupation bias/judgement passivity
multitasking/preoccupation
As Marc is explaining his feelings to Diane, Diane responds with the following: "I am going to stop you for just a minute to make sure I understand..." Diane has just practiced __________. paraphrasing feedback empathy listening
paraphrasing Paraphrasing involves taking another's message and restating it in your own words.
Speaker: "I would like to come over on Tuesday to clean the house because Friday I am going to the movies." Listener: "Okay, just to be sure I understand your schedule, you are not able to clean the house on Friday, so you will be over on Tuesday?" which active listening skill? providing feedback practicing empathy paraphrasing listening actively
paraphrasing Paraphrasing involves taking another's message and restating it in your own words.
Speaker: "I feel like my job is too taxing on my relationship and I am likely going to give my notice to quit." Listener: "I can sure appreciate your wanting to support your relationship and not jeopardize it with your long hours and work demands." what active listening skill? providing feedback practicing empathy paraphrasing listening actively
practicing empathy Empathy allows you to deepen your understanding of the other person
Speaker: "I am pretty sure I am going to be taking a semester off this year from school to focus on my health." Listener: "It seems that focusing on your health is a good idea so that you can be in good health when concentrating on your studies." what active listening skill? providing feedback practicing empathy paraphrasing listening actively
providing feedback Listeners can verbally and nonverbally offer feedback to the speaker in a number of other ways.
Both self-concept and our evaluation of ourselves influence __________, or the internal dialogue we have throughout our lives. self-talk interactions listening thoughts
self-talk This inner voice is a sort of running commentary on what we do and experience. Not only does self-talk have an impact on how we feel about ourselves, but it is also an important determinant of how we perceive, make sense of, and respond to everything we hear.
Contextual barriers are the obstacles to listening effectively that stem from features of the situation, including the message itself. TRUE or FALSE? True False
true Contextual barriers to listening are the elements outside of the ACTUAL PEOPLE that influence the effectiveness of the listening process.