C483 Ch.15

_____ is the transmission of information and meaning from one party to another through the use of shared symbols.

Communication

Which of the following is an advantage of one-way communication over two-way?

Communication is faster and easier.

Which of the following is true of effective writing?

It should be free of sarcasm and caustic humor.

In general, difficult and unusual messages should be sent through _____ media, like face-to-face communication.

richer

People are more likely to buy into a message that is:

simple.

Which of the following is a disadvantage of oral communication?

The likelihood of ill-considered statements is high.

Which of the following is an advantage of electronic communication within organizations compared to other methods?

There is increased speed and efficiency for routine messages.

The process of receiving and interpreting information is known as:

perception.

Reflection is a process:

by which a person states what he or she believes the other person is saying.

Which of these is the process of withholding or distorting information?

Filtering

_____ organizations offer the advantage of fewer problems caused by filtering of information as it cascades through many layers.

Flatter.

Ringing telephones, thoughts about unrelated issues, and fatigue that block perfect understanding are all examples of _____ in the communication process.

Noise

Horizontal communication refers to the flow of information:

among people on the same hierarchical level.

A(n) _____ organization is one in which no barriers to information flow exist.

boundaryless

An organization in which there are no barriers to information flow is referred to as a(n):

boundaryless organization.

One of the keys to effective listening involves:

finding an area of interest.

The _____ can be destructive when irrelevant and erroneous gossip and rumors proliferate and harm operations.

grapevine

Messages via oral communication:

have no permanent record.

Downward communication refers to the flow of information from:

higher to lower organizational levels.

An example of filtering would be when a:

worker who has not met his target tells his boss that he has reached it.