c724 part 2

What is the best definition of a project? A set of tasks with a clear objective and an ultimate deliverable A planning activity A set of tasks that have no deadline and a constantly changing objective

A set of tasks with a clear objective and an ultimate deliverable

What best describes the role of a Systems Analyst? A systems analyst is responsible for a project completion on time and budget. A systems analyst is responsible for recommending information technology to meet organizational needs. A systems analyst is responsible for the efficiency of corporate IT systems.

A systems analyst is responsible for recommending information technology to meet organizational needs.

Role of the Chief Executive Officer (CEO)

Also called president or managing director, is responsible for the success or failure of the company, creating the company culture, selecting the senior management team, setting strategy and vision, and selecting projects to fund. Deals with high-level strategies and overall business growth planning.

Role of the Computer Systems Analyst

Analyze a user's needs and determine the most efficient and effective solution.

In a project, which of the following best describes risk management? Assessing and acknowledging unknown factors Assessing staff and evaluating offshoring options Reducing tasks and increasing timelines

Assessing and acknowledging unknown factors

You are working on a project with a colleague in India and you have a technical question. Realizing that it is nearly midnight in India, you send her an email. This is an example of _____ communication

Asynchronous

An integral component of planning and organizing IT systems for businesses includes which of the following? Avoiding consultations with outside vendors and customers Blending the attributes of different IT system designs to meet the unique user needs of the business Relying exclusively on expert IT consultants to evaluate all facets of the business operation Duplicating IT systems models of competitive businesses in order to minimize start-up and development costs

Blending the attributes of different IT system designs to meet the unique user needs of the business

Role of the Database Administrators (DBA)

Build databases to store data to meet business needs. Ensures that the databases operate efficiently, maintains data security, and applies upgrades as needed.

This person, in partnership with the Board, is responsible for the success of Fred's Foundation, Inc. Together, the Board and this person assure Fred's Foundation's relevance to the community and determine the company's mission and vision statement. This person provides direction and enables the Board to carry out its governance functions. Which of the following job titles best fits this description? CEO CIO CFO COO

CEO - Chief Executive Officer

The ___________ is in charge of the people who design, build, use, and manage information technology in the organization. CEO CTO CFO CSO CIO

CIO

There are many IT roles in an organization. Which one is responsible for information systems strategic thinking and planning? MIS Manager Project Manager IT Manager CIO

CIO

ABC Nonprofit is seeking to dramatically accelerate growth. The board and executive director are looking for a mission-focused, seasoned, strategic, and process-minded leader with experience leading an executive management team and developing a performance culture among a group of diverse individuals. This person must be a leader who is able to help others at ABC deliver measurable, cost-effective results that make the company's vision a reality. This person will have the skills, sensitivity, and personal confidence to tap into the power that each employee brings to ABC's mission. Which of the following job titles best fits this description? CEO CIO COO CFO

COO - Chief Operations Officer

The three most common types of global organizational structures are centralized, decentralized, and coordinated. Where are corporate activities and information systems located in a centralized structure? local foreign units central home office

Central home office

The highest level executives in senior management usually have titles beginning with_____ and are part of a "C-suite."

Chief

What strategic role has emerged as critical in recent years in large organizations due to cyber attacks? Chief Legal Officer Chief Security Officer Chief Database Officer Chief Technology Officer

Chief Security Officer

What strategic role has emerged as critical in recent years in large organizations due to cyber attacks? Chief Security Officer Chief Legal Officer Knowledge of information technology Chief Database Officer

Chief Security Officer

Most technology companies have a _____ to manage their technology development. A _____ oversees information systems matters in companies that specialize in information technology or that rely on it for supporting their infrastructure.

Chief Technology Officer Chief Information Officer

Which of the following is one approach to selecting a strategic project? Choose projects based on company goals and return on investment. Let the project manager choose the project. Let IT staff select the project. Allow customers to choose the project.

Choose projects based on company goals and return on investment.

What is the biggest trend, with future growth, in enterprise IT operation regarding software, platform, and infrastructure? Onsite IT data center Virtual private networks Cloud computing

Cloud computing

What are the two fastest growing trends in MIS that are impacting IT careers? Mainframes and legacy software Centralized database and closed standards Cloud computing and mobile platforms

Cloud computing and mobile platforms

A project manager is responsible for _____ developing organization goals deciding who is a stakeholder choosing strategic projects communicating the project plan

Communicating the project plan

___________ are societal norms instilled in populations that tie them emotionally to local brands or habits. Product expectation Cultural particularism

Cultural particularism

Two factors that have contributed to the globalization of business are the availability of inexpensive communication and improved transportation. These factors have also contributed to the creation of a common global

Culture

Two factors that have contributed to the globalization of business are the availability of inexpensive communication and improved transportation. These factors have also contributed to the creation of a common global _____

Culture

Which field continues to grow due to privacy threats and will be one of the most relevant in an Internet-based technology? Web design Cyber security Software engineering

Cyber security

A system that is often the culmination of information from many data sources, allowing management to drill down into analyses is known as a

Dashboard

Management information systems will require expertise in what type of distributed systems to connect users to information? Virtual private networks (VPN) Database Desktop support

Database

Which is not a function of a database administrator? Develop database strategy. Develop firewall strategy to protect data. Ensure database performance.

Develop firewall strategy to protect data. (This is the responsibility of an information security analyst)

Joe's Tire Store has been in business for 20 years. Last month, a new warehouse store opened a mile away. The warehouse store is able to sell tires at a bigger discount, and this is very concerning to Joe. Businesses must operate in the midst of many pressures. Which of the following pressures represent Joe's current dilemma? Technological pressure Cultural pressure Political pressure Economic pressure

Economic pressure

In order for a business to develop a global information system, it is important to understand the business drivers that are necessary to conduct business successfully in the global market. Examples of business drivers that a company can control include: ______ or _____.

Excellent Marketing Customer Support

True or False. Although information technology has increased the speed and number of processes that can be completed, it poses no risk to any employee's job because there is more IT to manage. True False

False - Because information technology has increased the speed and number of processes that can be completed, some employees may worry that they could be replaced by a computer. Managing information technology advances can be challenging for the employer because of employee resistance to change and the possibility of job loss.

True or false. Businesses are more successful if they align business objectives with information systems. True False

False - If information systems are not aligned with business goals, a business may not succeed

True or false. Organizational structure does not have an effect on the success or failure when implementing information systems. True False

False - Implementing information technology carries acceptance and change management, and must consider organizational structure, processes, and culture

True or False. Two disadvantages of information technology management are time and cost. True False

False - Information technology can do things faster and more accurately than people can; in the long run, with good IT management, businesses are able to save time and money.

True or False. Differences in language, culture, and technology do not present a challenge for a company implementing a global information system. True False

False - Language, culture, and technology can be huge challenges when implementing global information systems

True or false. Modern forms of information technology include digital calculators, computer systems of many sizes and applications, and Morse code. True False

False - Morse code is a more recent but still antiquated form of information technology

True or False. Data are more secure when they are stored in the cloud. True False

False - One of the biggest challenges of information technology management is cloud technology and the ability to protect the data from security threats.

True or false. Information technology managers should not try to standardize software and hardware when developing a global information system for an organization. True False

False - Technology differences and incompatibility can make global system development challenging so it's important for IT managers to try and standardize software and hardware when developing global systems

True or false. CTOs have emerged as a critical strategic role in recent years in large organizations due to cyber attacks. True False

False - The CTO has been around for some time, and doesn't have responsibility for cyber security. This is the CSO's responsibility

True or False. The amount of organizational oversight is not dependent on the centralized or decentralized nature of the global business type. True False

False - The amount of organizational oversight IS dependent on the centralized or decentralized nature of the global business type

The European Union Data Protection Directive (1998) restricts the transfer of personal information from participating nations into other nations that do not maintain the same information privacy standards. Which industry would be the most affected by this law? Mining Financial services Automotive manufacturing

Financial services

Which is a well known tool in project management that illustrates project tasks against a timeline? Visio Calendar Gantt chart

Gantt chart

_____ is/are making technology and information more difficult to manage because the barriers of language and geography have been broken down.

Globalization

Role of the Chief Technology Officer (CTO)

Has ultimate responsibility for all technology implementation, maintaining technology compliance regulations, and identifying technology risks for the company.

Carrie works for a software company and is in charge of communicating with the clients about their business needs pertaining to their software. Carrie helps her clients identify and describe their business needs in such a way that the software development team can take that information and turn it into a useful piece of the software system. Carrie plays an important role in the _____ function of her company.

Information management

Which of the following involves employees from various business functions in an organization who share their information with others within the organization? Information management Information systems management Information technology management

Information management

What best describes the result of information system impact on a business enterprise? Information systems increase labor cost due to increased information flow. Information systems slow down decision making process due to more data. Information systems increase layers of management due to increase information. Information systems help the enterprise be more productive, reducing size and personnel.

Information systems help the enterprise be more productive, reducing size and personnel.

Why has information technology become critical to the success of business enterprise in the last 20 years? Information technology creates more data and information for decision making. Information technology increases management layers for better decision making. Information technology has automated business operations and changed the economics of information.

Information technology has automated business operations and changed the economics of information.

What impacts has information technology had on organization behavior? Information technology has made the IT organization lead business decision making. Information technology has increased bureaucracy by increasing access to information. Information technology has reduced bureaucracy by increasing access to information.

Information technology has reduced bureaucracy by increasing access to information.

A restaurant relied on an old manual ordering and accounting system. The restaurant owner decided to purchase a point-of-sale (POS) system to save time and money. This scenario is an example of an advantage of

Information technology management

Keith works at a software company and is in charge of the computer server room. He is also in charge of keeping track of which employees have certain computers and monitors and other various technology associated with their roles. Keith plays a key role in the _____ function of his company.

Information technology management

The shipping clerks at ABC Logistics complained to their supervisor that they experienced delays in uploading shipping and tracking information at certain times of the day. The network provider was contacted, who advised management at ABC that a faster fiber-optic connection was now available at a discounted rate. This type of network connectivity would greatly improve Internet speed. This is an example of _____.

Information technology management

_____ is concerned with the management of resources that facilitate access to information

Information technology management

_____ is concerned with the management of resources that facilitates access to information.

Information technology management

Assume you are an IT project manager dealing with competing priorities, stakeholders, and budgets. Many times, one or more stakeholders want to outsource a specific element of a project to save time, money, or both. From the project management perspective, how would you explain the difference between insourcing and outsourcing to non-technical team members? Insourcing is contracting development, while outsourcing is doing the project in another country. Insourcing is internal development, while outsourcing involves contracting out development. Insourcing is the act of launching a project, while outsourcing is the act of ending a project. Insourcing is hiring employees, and outsourcing is laying off employees.

Insourcing is internal development, while outsourcing involves contracting out development.

Role of the Network and Computer System Administrator

Install and repair computer systems, as well as identify and fix network issues

Role of the Chief Information Officer (CIO)

Is a business leader who analyzes internal business processes such as payroll and billing, reshapes the physical infrastructure and network purchases to meet business goas, and leads the workforce to implement critical IT internal projects

Role of the Chief Operations Officer (COO)

Is the director of operations, responsible for the oversight of internal operations on a day to day basis and for monitoring production quotas. Ensures that the limited resources are used to provide the maximum value for stakeholders. Communicates the organization's mission statement to employees.

Role of the Chief Security Officer (CSO) or Chief Information Security Officer (CISO)

Is the highest level executive concerned with the overall security functions and policies of a business. Identifies business protection goals, works with the other executives to identify and analyze risks, and prioritizes security needs.

Open standards is a hot new career field as it relates to networking and/or servers. What technologies might you be an expert in that would fit the criteria of open standards with a web development and/or server emphasis? Java Linux OS Windows 10

Java Linux OS

Role of the Chief Financial Officer (CFO)

Manages the company's cash flow and evaluates and communicates financial risks. Responsible for analyzing the company's financial strengths and weaknesses.

Choose the two essentials for successful project management. Managing people Managing information systems Managing communications

Managing people Managing communications

Which of the following is not a responsibility of a CIO? Knowledge of information technology Strategic alignment of IT with business objectives Merger and acquisition strategy Ensuring information systems availability, reliability, and effectiveness

Merger and acquisition strategy

In which type of organization would information system development appear to follow the sun, with development occurring on projects until such time as the work might be handed off to the next division or location as their day ended? Exporting Multinational

Multinational

_____is and will continue to be a highly paid and a high demand IT career.

Network Specialist

_____is the strategy of having tasks performed by companies in other countries using information technology advancements such as the Internet and cloud computing.

Offshoring

Which function is not performed by an IT professional? Database design Software development Online marketing

Online marketing

Why is it a challenge for businesses to invest in strategic information technology projects? Organizations do not have the necessary financial means. Organizations have difficulty defining business objectives. Organizations have difficulty finding good project managers.

Organizations have difficulty defining business objectives.

Role of the IT Managers, Project Managers, and Architects

Organize, direct, coordinate, and plan IT related activities, people, and projects within an organization.

Cultural difference can have an impact on the successful implementation of a global business strategy, which includes in part offshoring and/or outsourcing. Which of the following elements of cultural differences can play a role in the successful implementation of the global business strategy? Perceived lack of talent Cultural Norms Language barriers Workforce motivation

Perceived lack of talent Cultural Norms Language barriers Workforce motivation

Business managers often review the financial costs of a decision as a normal part of the planning and execution process when determining what to outsource in information technology. However, less frequently identified are the cultural costs or benefits related to the offshore outsourcing strategy. Which of the following are elements of the cultural cost? Language barriers Working remotely Perceived lack of talent Cultural incompatibility

Perceived lack of talent Language barriers Cultural incompatibility

Information technology leaders must take into consideration many factors when determining what, if anything, to outsource or offshore in their technology process or services. What are some of the factors to consider when deciding if a product, service, or element of technology should be outsourced? Perceived lack of talent Language barriers Cultural incompatibility Working remotely

Perceived lack of talent Language barriers Cultural incompatibility

Which of the following best describes project management principles? Project management is the application of planning, organization, time management, leadership, communication, and problem solving skills to accomplish an objective and deliverable on time and on budget. Project management is the application of offshore resources to accomplish an objective and deliverable on time and on budget. Project management is the application of strategic thinking and information to reach a business decision.

Project management is the application of planning, organization, time management, leadership, communication, and problem solving skills to accomplish an objective and deliverable on time and on budget.

As IT is deployed ubiquitously through the enterprise, what critical implementation role will continue to gain traction and demand? Software engineer Network engineer Project manager

Project manager

Role of the Computer Support Specialist

Provides technical support to customers and employees through direct interaction or telecommunications.

Which organizational behavior leads to information system implementation failures? Resistance to change Increased bureaucracy Increased management layers Alignment of IT and business goals

Resistance to change

Role of the Web Developers

Responsible for creating and maintaining a company's website.

Role of the Information Security Analysts

Responsible for the security of a company's network, data, and information.

A database administrator is responsible for which functions? Security and access Database design Testing

Security and access Database design Testing

Which factor does not influence the interaction between a business enterprise and its information system? Processes Organization Social networks Culture

Social networks

The origin of global markets was:

Spice and goods trading on the Silk route

Assume you are leading a team of project managers and conducting training for your group. Your objective for the day is to identify reasons that projects fail, with the ultimate goal of having each of your project managers assess their projects for potential risks. Identify reasons that projects fail from the list below. (Choose all that apply.) Stakeholders not supporting project manager through project milestones. Too much or too little planning and evaluation prior to project launch. Lack of stakeholder engagement during planning and implementation.

Stakeholders not supporting project manager through project milestones. Too much or too little planning and evaluation prior to project launch. Lack of stakeholder engagement during planning and implementation.

Which of the following best describes disruptive technology? Substitute products cost less and have less capabilities, but eventually displace legacy, established products. Substitute products are based on chaos and fuzzy logic. Substitute products cost less but have more capabilities and replace established products.

Substitute products cost less and have less capabilities, but eventually displace legacy, established products.

Global information systems facilitate global business strategies by connecting and providing multiple modes of _____ communication such as teleconferencing and instant messaging, and _____ communication, such as email and overnight mail.

Synchronous Asynchronous

Which of the following describes information management? The acquiring and managing of technology resources within an organization The acquiring and managing of information systems within an organization The acquiring and managing of information within an organization and the sharing of that information with its stakeholders

The acquiring and managing of information within an organization and the sharing of that information with its stakeholders

What is information technology management? The acquiring and managing of technology resources within an organization The acquiring and managing of information systems within an organization The acquiring and managing of information within an organization and the sharing of that information with its stakeholders

The acquiring and managing of technology resources within an organization

Define Software as a Service (SaaS)

The capability provided to the consumer to use the provider's applications running on cloud infrastructure.

What best describes the role of a Network Engineer? The network engineer administers the security of the database. The network engineer is responsible for the layout, installation and maintenance of all IT network components. The network engineer supports desktops and software applications.

The network engineer is responsible for the layout, installation and maintenance of all IT network components.

Role of the Internet of Things (IoT)

The network of products (or things) that can be connected, communicate with each other and with the environment, and transfer data over a network.

True or False. A risk mitigation activity in project management is implementing a "lessons learned" process after each project. True False

True - A "Lessons Learned" activity at the end of each project prepares project managers for future projects.

True or False. A web developer is responsible for designing and coding the website to allow users to engage and navigate website information and services. True False

True - A web developer focuses on all aspects of the website design

True or False. The political climate in a country can have an impact on globalization. True False

True - Globalization can be defined as the integration of international economies, and it does benefit from general political stability around the globe.

True or false. Information technology has both created and eliminated jobs. True False

True - Information technology has created new technology-based jobs, but has also resulted in the elimination of jobs due to computers replacing people along with offshoring and outsourcing

True or false. The key role of a database analyst is to plan, design, implement and sustain database needs for an organization. True False

True - Plan, design, implement and sustain organizational database needs is the role of a database analyst

True or false. The decision to outsource or go offshore with a project is based on a lack of core competencies inside the business or where there is financial savings in labor cost. True False

True - Project managers choose to outsource when it lacks resources or expertise, and offshoring is chosen to reduce cost.

True or False. Information technology has increased the speed and volume of information that can be communicated within and between businesses, and managing this information has become very challenging. True False

True - Technology and communications development have partnered hand in hand for centuries, and as technology evolves, communication techniques advance to new levels.

True or false. One of the possible ethical or societal issues that arise from the increasing globalization of technology is violating legal statutes. True False

True - Technology moves more quickly than the law. With the increasing globalization of technology comes the increasing influence of global corporations and possible ethical or societal issues, including the violation of legal statutes

True or false. Based on statistics from various consultant groups, a majority of strategic Information systems projects fail to meet schedule or budget. True False

True - The majority of IT projects fail to come in on schedule and within budget

True or False. One management solution for addressing the challenges posed by implementing a global information system is to outsource the project to an offshore company that has global information system development expertise. True False

True - There are many advantages to outsourcing, which include cost and time savings, access to skilled resources, and better services

True or False. An information technology manager should seek to standardize software and hardware when developing a global information system for an organization. True False

True - To reduce challenges with global system development, it is wise to standardize software and hardware to avoid compatibility issues

True or false. Web Developers will continue to be in high demand because the Internet will continue to transform the way society and business interact and operate in the 21st Century. True False

True - Web developers are critical to the growth of the internet and will continue to be in high demand for designing and maintaining websites

True or False. One of the challenges in today's IT advances is the development of varying screen display sizes for computer monitors, tablets, smartphones, and PDAs. True False

True - Web programmers are consistently being challenged by the numerous changes in screen sizes, and how to appropriately handle this change in their coding and development.

True or False. Companies, such as 24x7 help desk operations, use centralized information systems, in which work occurs on projects until such time as the work might be handed off to the next division or location as their day ended. When a client calls or continues a help desk call, the next group can pick up the call without any break in the work flow. True False

True - With centralized development, the same systems are found at foreign locations and are designed and developed, then passed to each foreign location for normal operations.

True or False. The benefit of having multiple locations working on the same development project is that work does not need to stop when the workday ends. True False

True - With multiple locations working on the same development project, in many different locations and time zones, the work does not need to stop when the workday ends

Why is it important to have effective project management of new information system? When an strategic information systems fails to deliver outcome, the business re-groups and offshores operations. When a strategic information system fails to deliver outcome, the business can fail. When a strategic information system fails to deliver outcome, the business adjusts and succeeds.

When a strategic information system fails to deliver outcome, the business can fail

Role of the Computer Programmers

Write code to instruct computers to perform certain tasks.

All of the following are advantages of cloud computing except ________. ability to improve communication ability to support remote workers ability to support mobile computing

ability to improve communication

If Apple Computer and Mitsubishi-Hitachi began a global joint venture, where would the information system development likely take place? at multiple locations and then handed off to the next division or location as the day ended at one location at a time until part of the project is complete and then passed to the next location at one or the other location, not both

at multiple locations and then handed off to the next division or location as the day ended

Choose which practice aligns information technology with business objectives to manage project risk and system implementation. benchmarking products and services communicated business goal business process and value chain analysis

communicated business goal

One key role of a system administrator is to _____________. select a database vendor maintain computer systems design networks

maintain computer systems

You are working on a project with a colleague in Los Angeles and you have a technical question. You see that your colleague is currently logged into the company's instant messaging system, so you send her a message. She replies within one minute with the needed information. This is an example of ______________ communication. synchronous asynchronous

synchronous

One of the trends that is influencing the globalization of business is the increased role played by ________. outsourcing offshoring technology

technology

What does offshore outsourcing mean? using resources that reside outside the country in another geographical region using contractors to staff projects using internal and external resources to staff projects using internal resources and contractors

using resources that reside outside the country in another geographical region