C724: UNIT 6: Systems Development and Decision Making - UNIT TEST
______ is an alternative tool that requires a group of users to collectively review and analyze the alternatives, prior to making a decision. A decision tree Brainstorming PERT
Brainstorming Brainstorming is a tool for evaluating alternative solutions.
Which of the following is not a key factor to consider when evaluating a system alternative? Economic Limitations Brand Compatibility
Brand should not be a key factor in considering a system alternative.
What must an effective business intelligence platform accomplish? Business intelligence must help align the organization with business objectives. Business intelligence must reduce the labor force. Business intelligence must predict future trends.
Business intelligence must help align the organization with business objectives.
How does a corporation benefit from a business intelligence program? Business intelligence re-engineers processes, making companies more productive. Business intelligence provides automated data collection and reporting reducing labor cost. Business intelligence provides new data that was previously not available.
Business intelligence provides automated data collection and reporting reducing labor cost. Business intelligence automatically collects data and can provide reporting that helps management make actionable decisions.
What are group decision support systems (GDSS)? GDSS define key performance indicators for decision making. GDSS help translate organizational objectives into operational targets. GDSS provide internal and external grouped data for middle managers. GDSS enable interactive collaboration support for multiple decision makers at multiple geographic locations.
GDSS enable interactive collaboration support for multiple decision makers at multiple geographic locations. GDSS provide interactive collaboration support for multiple decision makers at multiple geographic locations through digital communication.
Which system supports creative thinking and allows users to interact simultaneously at multiple geographic locations to collectively participate in decision making? Geographic Information System Group Decision Support System Decision Support System
Group Decision Support System (GDSS) gives groups of people a means of communicating simultaneously from multiple locations, supports creative thinking and relies on ideas created by the group to reach a decision.
What is UML? UML is a hypertext language. UML is a computer language, like C++. UML is a general purpose modeling language.
UML (unified modeling language) is a general purpose, standard software development modeling language used to model and help visualize systems.
What category of CASE does Microsoft Visual Basic fall under? Workbenches Tools Environments
Microsoft Visual Basic is an example of a CASE workbench tool.
______ decisions involve an established procedure, and are repetitive and routine. Unstructured Structured Simi-structured
Structured decisions involve an established procedure, are repetitive and routine, and can be handled in the same manner each time.
Which of the following is not a primary role of a systems analysts? Consultant Arbitrator Project manager
Systems analysts are not project managers.
What is the relationship of a feasibility study to an information system development project? A feasibility study is a financial analysis. A feasibility study is an analysis performed to understand technology requirements. A feasibility study is an analysis to determine if a proposed system is possible.
A feasibility study is an analysis to determine if a proposed system is possible. A feasibility study is usually completed in the systems analysis phase of a proposed program, and evaluates cost, return on investments, and the likelihood of project success.
Which of the following is a definition of a systems analysis logical model? A logical model is an abstraction of a system. A logical model is a type of data diagram. A logical model is UML.
A logical model is an abstraction of a system. In software development, it is important to model the systems, usually using UML, in order to visualize systems for evaluation and optimization
Which of the following best describes predictive analytics? A process that uses business data to report operational information A process that integrates data to help management make changes A method or algorithm that uses statistics and data mining to forecast models A method that uses data mining techniques to solve operational challenges
A method or algorithm that uses statistics and data mining to forecast models Predictive analytics is a business intelligence method to forecast behavior of consumers and help develop business models to capitalize on opportunities.
What is the overall job function of a systems analyst? A systems analyst focuses on analysis, design, and implementation. A systems analyst executes qualitative risk assessments. A systems analyst develops system design processes.
A systems analyst focuses on analysis, design, and implementation. A systems analyst does many things, but their core function is to analyze, design, and implement information systems.
Balanced scorecards are often used in business. What is a balanced scorecard? A tool used by management to track and monitor staff and organizational activities A type of dashboard that tracks goal attainment intervention A methodology in business intelligence that only tracks organizational activities.
A tool used by management to track and monitor staff and organizational activities A balanced scorecard is a BPM tool used by management to track staff and organizational activities to monitor performance to goals.
Why is providing user support after system production a challenge? Users are busy dealing with other job responsibilities. Systems typically do not perform. Budgets are reduced, and the Implementation team takes on new tasks.
After a system goes live, budgets are typically reduced, and design and implementation teams take on new tasks.
One way to define user requirements is to allow users to ______ with the system during development. code experiment train
Allowing users to experiment with the system during development helps define user requirements.
How does business intelligence make information actionable? Business intelligence uses predictive analytics to predict future business trends. Business intelligence formats non-relational data into hierarchical reporting. Business intelligence provides real-time, relevant, and user-customized information that is easily shared.
Business intelligence provides real-time, relevant, and user-customized information that is easily shared. Business intelligence delivers customized reports with real time and relevant data for management's structured decision making.
______ is a project management technique that identifies critical tasks and helps reduce program delays. PERT WBS CPM
CPM Critical path method (CPM) helps visualize critical tasks and program end date.
What are the classifications of cloud computing? In-house, remote, and hybrid Public, private, and hybrid Virtual, multi-core, and distributed
Cloud computing can be classified as public, private, or hybrid.
North Americans are usually very straightforward and distrust evasive behavior. This characteristic is an example of a cultural difference in which of the following? Stereotyping Time orientation Communication style
Communication style It is important to recognize cultural differences in communication style to prevent misunderstandings.
There are multiple methods of data capture, categorized as manual or ______. scanned optical automated
Data capture methods are either manual or automated.
Which of the following is not a benefit of using SDLC when implementing an information system program? Ability to monitor large projects Difficulty in estimating project cost Detailed staged process
Difficulty in estimating project cost
What type of data is included in executive support systems (ESS)? ESS data includes internal enterprise data, as well as external data from financial, industry, and trade databases. ESS data focuses on financial and cost of goods information. ESS data only includes production, quality, and customer satisfaction data.
ESS data includes internal enterprise data, as well as external data from financial, industry, and trade databases. ESS combine high level internal enterprise data with external industry and trade data to support unstructured decision making.
How does executive management use executive support systems (ESS)? ESS data has transaction and production data used by executives. ESS provide executive management data to make structured decisions. ESS provide high-level information in KPI format.
ESS provide high-level information in KPI format. ESS compile critical data into key performance indicators for executive level monitoring and decision making.
Which method below uses fourth generation computer languages? RAD End user development Agile
End user development methodology uses fourth generation computer languages, enabling users to code with little expert assistance.
What systems do upper management use for decision making? Online analytical processing systems (OLAP) Online transaction processing systems (OLTP) Executive support systems (ESS)
Executive support systems (ESS) ESS provide dashboards to executive management with key performance indicators.
TRUE / FALSE The prototyping software development method consists of three steps.
FALSE The prototyping software development method is more than a three-step process.
ABC Playground Company has been asked to build a new playground for a local elementary school. The project must be completed before the first day of school. Which of the following steps would increase the likelihood of finishing the project on time? Assign the least experienced workers to the tasks on the critical path. Evenly divide the experienced workers between all tasks for the project. Have the most experienced workers complete tasks on the critical path.
Have the most experienced workers complete tasks on the critical path. Any task on the critical path that has a delay will delay the entire project. Putting the most experienced workers on those tasks will increase the likelihood of finishing the project on time.
What is the difference between ICR and OCR? ICR is intelligent and not prone to errors, like OCR. ICR uses optical bar codes, whereas OCR recognizes characters. ICR is an intelligent or advanced form of OCR.
ICR is an intelligent or advanced form of OCR. ICR stands for intelligent character recognition and is more accurate than optical character recognition (OCR).
What is the objective of the systems analysis stage in the waterfall method? Identify the hardware platform. Define the software architecture. Identify user system and software requirements.
Identify user system and software requirements. In the systems analysis stage, the user system and software requirements are identified.
What is qualitative risk analysis? It involves the measurement of high level security breach impact. It involves the measurement of probability and consequences of risks. It involves the measurement and cost associated with quality failures.
It involves the measurement of probability and consequences of risks. Qualitative risk analysis looks at the consequences of risk and estimates the impact of those risks on the organization.
Effective written communication must be correct, simple, and accurate. Jargon and terminology should be ______ explained avoided used
Jargon and terminology should be avoided.
Which of the following is not a component of a feasibility study? Economic Managerial Technical
Managerial Managerial is not a component of a feasibility study.
What type of management information systems do operational and middle management use for structured decisions? Data warehouse systems Transactional processing systems Analytical processing systems
Most operational and middle management use transactional processing systems.
Which of the following is not a factor that must be considered when implementing a new information system? User Competition Resistance to change Technical ability
Once a decision has been made to implement an information system, competition is not a factor.
What is the meaning of outcomes in decision theory? Outcomes are possibilities thought by the agent. Outcomes are the consequences of an event. Outcomes are the feedback mechanism to decision theory.
Outcomes are the consequences of an event. In decision theory, an agent acts and an outcome results.
What are podcasts, and why are they a good source of information for systems analysts? Podcasts are audio files that that contain educational content. Podcasts are sources of information that are accessed by Apple devices. Podcasts are content channels that can be read.
Podcasts are audio files that that contain educational content. Podcasts are media programs that can be subscribed to regularly, then downloaded from the Internet and listened to at the user's convenience, with relevant systems analyst information.
What are three levels of risks associated with system design and implementation? Critical path, work breakdown, and change Project structure, size and, team technical background Cost, schedule, and user acceptance
Project structure, size and, team technical background
Which of the following is not an organizational change category to consider when implementing a new information system? Automation Quality Rationalization
Quality
Executive management, who are interacting simultaneously in different locations to collectively participate in the decision-making process, use what type of decision-support system? Executive support systems (ESS) Group decision support systems (GDSS) Simple decision support systems (DSS)
Remote collaboration amongst management teams is supported by GDSS.
What is total cost of ownership (TCO)? TCO is a study to determine economic feasibility. TCO is a waterfall economic analysis. TCO is a development life cycle method.
TCO is a study to determine economic feasibility. Total cost of ownership is a financial study that calculates the total cost of a project, including maintenance and future license costs.
TRUE / FALSE Although software patches fix bugs, they are expensive to code and can take time.
TRUE
TRUE / FALSE Input is the act of capturing or collecting data from an organization or environment.
TRUE In information systems, input is the act of capturing data for processing.
TRUE / FALSE Microsoft Visio enables systems analysts to create professional diagrams that simplify complex information through collaboration tools and data-linked diagrams.
TRUE Microsoft Visio is one of many tools that help system analysts diagram their solutions.
TRUE / FALSE The factors that most influence the success of an information system are the functionality of the system, the quality of the data, the usefulness of the system, system usage, system efficiency, and user satisfaction.
TRUE There are several factors that influence the success of an information system.
Which of the following is a great, free, and ubiquitous source of information for systems analysts? Library Textbooks Internet
The Internet is a great source for a systems analyst.
When using the balanced scorecard method, quality would fall under which of the following measurements? Business process Customer perspective Learning and growth Financial perspective
The business process perspective measures the ability of the organization to satisfy customer and/or stakeholder needs.
Which of the following best describes the classical model in management decision making? The classical management model supports collaborative decision making. The classical model supports motivational theory. The classical management model supports planning and controlling.
The classical management model supports planning and controlling. The classical model of management describes the role of management through four functions: planning, organizing, leading, and controlling.
What is the function of the data integration service in business intelligence? The data integration service gathers and logically mixes business and master data. The data integration service serves as the depository of all extracted data for the load function of the data warehouse. The data integration service helps extract value from the data.
The data integration service serves as the depository of all extracted data for the load function of the data warehouse. Data integration in business intelligence is a depository of extracted data that is logically related or integrated before the load function of the ETL process is performed.
What is a disadvantage of the group decision-support systems (GDSS)? The network limitations The lack of interactive collaborative tools The scheduling challenges that occur when planning simultaneous events
The disadvantage to a GDSS is the scheduling challenges that occur when planning simultaneous events, especially across multiple time zones.
What is risk management in system security? The process of cataloging risks The process of security breach prevention The process of identifying, analyzing, and responding to risk
The process of identifying, analyzing, and responding to risk Risk management helps understand system vulnerabilities and possible security risks, and taking active effort to reduce risk impact.
Which of the following is not a step in the decision-making process? Select team Develop alternatives Define problem
The selection of a team is not part of the decision-making process.
System development life cycle (SDLC) consists of seven stages. The sixth stage in SDLC is ______. determining information requirements designing the recommended system testing and maintenance
The sixth stage is testing and maintenance.
Why must a systems analyst be a good communicator? A systems analyst must be a good communicator because he/she is the project manager. A systems analyst must be able to communicate system capabilities and benefits. A systems analyst must be a good communicator because he/she will use the system.
The systems analyst must communicate the benefits and capabilities, and must arbitrate issues that come up during the project.
What are the three primary activities associated with business performance management? Goal selection, attainment measurement, and achievement intervention Goals, systems, and feedback Objectives, processes, and intelligence
The three primary activities associated with BPM are goal definition, goal performance measurements, and intervention to achieve goals.
When communicating, what is important for IT professionals to understand during the system development process? The legacy systems model The system networking platform The user knowledge and background of target audience
The user knowledge and background of target audience Good communication means that an IT professional must know the background of the audience.
What are measurement, analytics, reporting, collaboration, and knowledge management? These are the five management roles identified by Henry Mintzberg. These are common functionalities of business intelligence. These are the best practices of management.
These are common functionalities of business intelligence. The common functionalities of business intelligence are measurement, analytics, reporting, collaboration, and knowledge management.
A systems analyst should try to have an understanding of ______ processes. change management business
Understanding business processes should be a skill for systems analysts.
How are user expectations best managed during system implementation? Communication and training User involvement in implementation User involvement in analysis
User expectations are best managed through proper communication and education throughout the project.
What is not a development stage in the waterfall model? Conversion Systems analysis User requirements
User requirements is not a stage in the waterfall model. This is addressed in the system design.
When should oral communication be avoided? When meeting with people from other cultures When working on global projects When conveying documentation
When conveying documentation Documentation should be presented in writing for the audience to read.
When using a decision tree, ______ can become complex when uncertain values exist, or if multiple outcomes are linked oriented. outcomes calculations analyses
calculations One disadvantage of decision trees is that calculations can become complex with uncertain values.
Web 2.0 sites enable collaboration and interaction among users, creating a virtual online ______ network community forum
community Web 2.0 is associated with collaboration and interactivity among users.
Business analytics consists of the tools and techniques used for the analysis and understanding of data, and include ______ modeling, statistics, and OLAP. methods reporting data mining
data mining Business analytics include data mining.
The work breakdown structure (WBS) is a broken down list of project ______ required to complete a project. activities deliverables resources
deliverables The WBS is a broken down list of project deliverables that the customer will get when the project is complete.
The intelligence phase in the decision-making process consists of the ______, identification, and understanding of the problem. analysis solution discovery
discovery The intelligence phase involves the discovery, identification, and understanding of the problem.
The ______ step, when managing systems implementation, consists of cataloging the system specifications in detail. acquisition documentation conversion
documentation During system implementation, the documentation step documents all system specifications.
There is a higher chance of failure in Information system projects if ______ do not use and leverage the system on behalf of their organization. managers executives employees
employees Employees must leverage the system on behalf of organization.
The measurement function of business intelligence creates a hierarchy of benchmarking and ______. relations KPI metrics
metrics Measurement creates a hierarchy of benchmarking and metrics that provide management with a status of the business performance management goals.
In systems modeling and design, the structured systems model is methodical and ______ oriented. analytical process class
process The structured systems model is methodical and process oriented.
The ______ method can address unexpected changes or challenges that cannot be addressed effectively with SDLC. agile scrum RAD
scrum The scrum method is designed to better handle unexpected changes.