Ch 1 COMM

Which of the following statements is TRUE about active​ listening?

Active listening requires​ focus, conscious interpretation and​ evaluation, and appropriate response. Active listening begins with focusing attentively on what a speaker​ says, actively working to interpret and evaluate the​ content, and then responding to acknowledge understanding.

Which of the following statements is true about being adaptable in the​ workplace?

Being adaptable means being willing and able to change to meet new business needs. Effective communicators are adaptable. They are willing and able to change to meet new business needs.

​_____ is the process of working together to achieve a common goal.

Collaboration is the process of working together to achieve a common goal. Being collaborative requires that you adapt to the working style of many different people in differing situations by​ coordinating, negotiating,​ compromising, and managing conflict.

Which of the following statements is MOST​ accurate?

Communication skills that help you succeed on the job will also help you in your personal life. The skills that you use on the job will help you in your personal life to improve​ relationships, negotiate better​ deals, and persuade others.

Which of the following is NOT an advantage of effective communication skills in the​ workplace?

Companies invest more in communication skills training than any other kind of professional development. Addressing insufficient communication skills is a huge cost to businesses. Next Question

Which of the following statements does NOT accurately describe emotional​ intelligence?

Digital communication reduces the need for emotional intelligence in the workplace. Talking with others in​ "real-time" conversations and discussions is a common occurrence in​ business, yet as the world becomes more​ digital, people spend less time developing the necessary emotional intelligence and interpersonal communication skills to do it well.

Which of the following is NOT true about effective communication​ skills?

Effective communication skills are necessary only in the workplace. The skills that you use on the job will help you in your personal life to improve​ relationships, negotiate better​ deals, and persuade others. Next Question

Which of the following statements is LEAST accurate about gender differences in​ communication?

Men more often use​ hedges, hesitations, and tag questions. Women more often minimize the assertiveness of what they say by using what linguists call​ hedges, hesitations, and tag questions.

People from which country focus on the entire face when reading facial​ gestures?

Mexico

Which of the following is NOT an accurate statement about listening​ skills?

People who spend a lot of time hearing are good listeners. Hearing is not the same as listening. Too often people assume they are good listeners simply because they hear things every day.

Which is a form of nonverbal​ communication?

Posture Nonverbal communication means messages conveyed through means other than​ words, for​ example, tone of​ voice, facial​ expressions, gestures,​ posture, emphasis, and body language. This type of communication can help you better understand the nuances of a message and its emotional content.

Which of the following is an example of nonverbal​ feedback?

Shrugging when asked whether the presentation achieved its goal In the communication​ process, nonverbal feedback is a form of message response expressed without​ words, normally through body​ language, facial​ expressions, or gestures.

The Graduate Management Admissions Council recently compiled a list of the​ "Skills Companies Demand in New Graduate Business School​ Hires." Which skill was NOT in the​ top-rated group?

computer programming Communication dominated the list of skills companies demand in new business employees. Of the 25 skills ranked in order of importance by​ GMAC's survey​ respondents, the top rated were oral​ communication, listening​ skills, written​ communication, and presentation skills.

Part of being an effective listener is to evaluate what you hear. This means that you​ ______ .

critically review and judge what you hear Once you fully understand what someone​ says, effective listeners evaluate. They remain​ open-minded, focusing on ideas instead of prejudgments about the​ speaker, and using sound reasoning.

Communication is more than the exchange of messages. It is also a process by which people​ co-create and share​ ____________ .

meaning Communication is the process by which participants not only exchange messages​ (information, ideas,​ feelings) but also​ co-create and share meaning.

The account executive had to whisper when she answered her​ client's call. She quickly explained that she was in the library. Providing the​ ________ context prevented the client from thinking she was unprofessional.

physical The physical context in which communication takes​ place, including the physical distance between communicators and the​ setting, influences communication. Providing the information helped the client understand why she was whispering. Next Question

Effective business communicators share a number of specific​ characteristics, including all of the following EXCEPT​ ______.

putting a high value on self-expression Business communication involves more than​ self-expression. It needs to be purposeful and​ audience-oriented.

The telemarketing agent​ said, "I fell out of my chair when I heard his​ voice." Her supervisor thought she might have injured herself when she actually had been surprised to hear a former classmate. This is an example of a​ ____________ barrier.

semantic It is a semantic​ barrier, caused by using ambiguous or overly complex language.

Which of the following actions reflects professional business communication​ behavior?

taking responsibility for your actions Business communicators appear professional when they act in a manner appropriate to the​ situation, are clear and​ concise, and live up to the ethical standards of their profession.

When employers are asked which are the most important employee skills and​ qualities, which of the following do they typically rank below the​ others?

technical knowledge Employers rated communication​ skills, team​ skills, and the ability to obtain and process information as more important than technical knowledge.

​Competence, credibility, and confidence form​ _____ in business communication.

the core of professional presence Your ability to project​ competence, credibility, and confidence in your communication forms the core of professional presence.

The communication model that describes a linear process of transmitting a message from sender to receiver is known as the​ ______ model.

transmission The transmission model focuses on a single communication exchange and portrays communication as the linear transmission of a message from a sender to a receiver.

Which of the following is NOT a valuable workplace communication​ skill?

verbose, complex writing Companies want good communicators because good communication is​ profitable: it saves money and it makes money. The other answers here show communication skills that increase your value to your​ company; however, it is​ clear, effective writing that is​ valued, not wordiness and intricacy.

Which of the following is an​ idiom?

we are on the same page Idioms are expressions that mean something different from the literal meaning of their words. These may confuse people who are unfamiliar with them so avoid them to keep your writing easy for a diverse audience to understand. The other choices here are slang or cliché​s; both to be avoided as well.