Ch. 1- Supervision

Clarifying roles

Assigning tasks and explaining job responsibilities to employees

Identify a true statement about the view of Henri Fayol.

He asserted that all managers have primary management functions to perform in an organization.

Identify a human relations skill

Interviewing job applicants

Supporting

Providing encouragement and guidance to employees when a task is stressful or difficult.

Change-related activities

Suggesting new tactics

_____ a contemporary business demand, refers to the operation of a business with a minimal impact on the environment.

Sustainability

_____ skills are the specialized knowledge and proficiency used to carry out particular procedures or activities in an organization

Technical

The _____ defines a supervisor as any individual having authority, in the interest of the employer, to hire, transfer, suspend, pay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgement.

The Taft-Hartley Act

Power

The ability to do certain things

Immigrant workers with a college degree

Their numbers are rising especially in the eastern United States

Identify the traits exhibited by successful supervisors

They are loyal They have a positive attitude

True or false: People who enjoy the challenge of making plans and inspiring others to achieve goals are more likely to be effective supervisors.

True

_____ is an example of a safety need of an individual in a workplace as prescribed by Abraham Maslow

Medical insurance

In the context of Maslow's hierarchy of needs, which of the following is included under self-actualization?

An attitude or acceptance

Matthew has been promoted to the position of supervisor. He explains to his team members what their job is but fails to provide guidance on how to effectively perform the required tasks. As a result, his team members always miss the deadlines for their projects. In this scenario, identify the characteristic that Matthew should acquire to become a better supervisor.

Communication skills

An example of an esteem need in a workplace according to Abraham Maslow's hierarchy of needs is _____

Confidence

Kim is a supervisor at a supermarket. She refrains from engaging in favoritism and makes sure to apply company rules to herself. In this scenario, Kim is exhibiting the characteristic of _____

Fairness

An example of a change-related activity in an organization is _____

Encouraging others to think creatively

True or false: Planning is an example of a change-related activity

False

True or false: a mechanics ability to bring an automobile engine back to life relies on decision-making skills

False- relies on technical skills

Task-related activities

Monitoring employees performance

Leading

Motivating the employees of an organization to achieve the tasks that are given to them, as well as to handle conflicts as they arise.

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities is known as _____

Accountability

Monitoring performance and making necessary corrections is the management function of _____

Controlling

_____ skills involve the ability to see the relationship of the parts to the whole and to one another.

Conceptual

_____ skills in an organization involved the ability to analyze information and reach best conclusions.

Decision-making

An example of a people-related activity in an organization is _____

Developing employees skills

Identify an example of a need related to live and belongingness as suggested by Abraham Maslow

Involvement in decision making in a team

Influencing employees to act or not act in a certain way is the function of _____

Leading

Bella is the supervisor of the sales department for a chain of salons. Her responsibilities include setting daily targets for employees and enabling employees to work towards achieving these targets. These responsibilities are examples of the management function of _____

Organizing

In the context of the general functions of a supervisor, determining how to set up a group, allocating resources, and assigning work to achieve goals efficiently is known as _____

Organizing

Controlling

Overseeing the various tasks that are being completed and making sure that things go as planned.

In an organization, the efforts taken by managers to empower employees to solve problems is an example of _____

People-related activities

Lee, a supervisor at an apparel manufacturing unit, prepares a budget for his department that projects all three possible expenses for the coming quarter. In this scenario, Lee has performed the management function of _____

Planning

Recognizing

Providing praise and showing appreciation to employees food their effective performance.

People-related activities

Providing support and encouragement to employees

Frederick W. Taylor is often referred to as the father of _____

Scientific management

Rank the needs of an individual as described by Abraham Maslow, in the order so that the most basic need is at the bottom and the most advanced need is at the top

Self-actualization needs Esteem needs Needs related to love and belonging Safety needs Physiological needs

A contemporary business demand such as _____ refers to online tools for sharing information

Social media

Sarah, a supervisor of the production unit of a textile company, is endowed with the responsibility of executing a new project. To accomplish the task, she hires, trains, and develops the required number of new employees. In this scenario, the management function performed by Sarah is known as _____

Staffing

The activities involved in identifying, hiring, and developing the necessary number and quality of employees are known as the function of _____

Staffing

Identify a true statement about the relationship between the management functions and hierarchy of managers

Supervisors spend most of their time leading and controlling.

_____ make sure that the day-to-day operations of an organization function smoothly and focus on goals that are to be achieved in one year or less

Supervisory managers

Evan, a resident of Cincinnati, has been a fashion designer for the past five years. His ability to sew is an example of his _____

Technical skills

The most reliable sources of information for a supervisor to get to know employees are _____

The employees themselves.

Authority

The right to do certain things

Identify the responsibilities of supervisors

They should follow workplace safety rules and regulations They should abide by appropriate hiring practices. They should keep their subordinates up to date and informed

Immigrant workers without a high school diploma

They tend to be concentrated in the western states

Identify a true statement about the fact that different skills are more important at different levels of management.

Top managers tend to rely more on decision-making skills than supervisors.

True or false: Supervisors must use the kind of behavior they expect employees to exhibit, including demonstrating respect for others, in order to improve the attitudes of workers and prevent discrimination at a workplace

True

Empowering

Trusting employees to solve problems and make decisions without getting approval first.

According to Abraham Maslow, _____ would be an example of a physiological need of human beings.

Water (food and shelter)