Ch. 10 Managing People and Work

Which of the following cultures develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed?

Adaptive cultures

The culture at Fired-Up Electronics focuses on empowering its employees and makes use of cross-functional teams. What type of culture exists at Fired-Up Electronics?

Correct Adaptive culture

Which of the following is an example of the means by which the degree of responsibility workers have over their jobs can be increased?

Correct Allowing workers to monitor and measure their own performance

How is flexibility ensured in the matrix structure?

Correct By empowering product teams

Which of the following organizing choices are managers most likely to make to obtain scarce resources under a rapidly changing external environment?

Correct Create an entrepreneurial culture

In which of the following cultures are employees content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements?

Correct Inert culture

What is the advantage of a product structure?

Correct It allows functional managers to fine-tune their skills in a particular product area.

Which of the following is true of a functional structure in an organization?

Correct It allows managers to adequately respond to a changing competitive environment.

Which of the following is a characteristic of the organizational culture in a flat, decentralized structure?

Correct It encourages people to be innovative.

Which of the following is true of a low-cost strategy?

Correct It gives managers greater control over the organizational activities.

Which of the following is true of an organization with a stable external environment and readily available resources?

Correct Less coordination and communication are needed among people and functions to obtain resources.

Which of the following is true of a matrix structure?

Correct Managers group people by function and product simultaneously.

In which of the following types of organizational structures are employees referred to as two-boss employees?

Correct Matrix structure

Which of the following structures is the most flexible?

Correct Matrix structure

_____ refers to the shared set of beliefs, values, and norms that influence how people and groups work together to achieve organizational goals.

Correct Organizational culture

_____ refers to the formal system of task and job reporting relationships that determines how employees use resources to achieve organizational goals.

Correct Organizational structure

Which of the following is true about routine technology?

Correct Problems encountered while using it do not vary much.

Andy, the CEO of Alpha Inc., structured his organization according to the goods it manufactured. Which of the following structures is the organization using?

Correct Product structure

Correct job enlargement

Correct Product structure

Which of the following is a result of too much job simplification?

Correct Reduced efficiency

A committee of managers from different functions or divisions who meet to solve a specific, mutual problem is called:

Correct Task force

Which of the following is more likely to be true for an organization that has a highly skilled workforce?

Correct The organizational culture is based on values that foster employee autonomy.

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level?

Correct Those who are responsible for their work outcomes

What is the goal behind the creation of a divisional structure in an organization?

Correct To create smaller, more manageable units within the organization

Which of the following organizing choices are managers most likely to make if the external environment is stable and resources are readily available?

Correct Use detailed rules, SOPs, and restrictive norms to govern employees' activities

Cultures whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective are referred to as:

Correct adaptive cultures.

The degree to which a job allows a worker to schedule the tasks of the job and to decide how to carry out these tasks is known as _____.

Correct autonomy

The relative authority that each manager in the organization has, from the CEO down to the lowest-level employees, is called the:

Correct chain of command of the organization.

Giving lower-level managers and non managerial employees the right to make important decisions about how to use organizational resources is referred to as _____.

Correct decentralizing authority

A way in which organizations can keep their hierarchy flat is by:

Correct decentralizing authority.

Task significance refers to the:

Correct degree to which a worker feels his or her job is meaningful because of its effect on people inside the organization or on people outside the organization.

The result of the job design process is a(n):

Correct division of labor among employees.

Managers increase coordination among functions and divisions by:

Correct establishing liaison roles.

A cross-functional team refers to a(n):

Correct group of managers brought together from different departments to perform organizational tasks.

Cultures whose values and norms fail to motivate or inspire employees, lead to stagnation, and often, failure over time, are referred to as:

Correct inert cultures.

The process by which managers decide how to divide tasks into specific jobs is known as _____.

Correct job design

Increasing the number of different tasks in a given job by changing the division of labor is known as _____.

Correct job enlargement

Increasing the degree of responsibility a worker has over a job is called _____.

Correct job enrichment

When managers organize divisions based solely on the type of customer they focus on, they adopt a _____.

Correct market structure

A _____ refers to an organizational structure that simultaneously groups people and resources by function and by product.

Correct matrix structure

At the Highway Department, Jim is assigned to a team to develop a new Route 70 river bridge. Jim reports to both the Engineering Manager and the Route 70 Project Manager. The Highway Department is utilizing a _____.

Correct matrix structure

The principle of _____ states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

Correct minimum chain of command

The shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals is referred to as _____.

Correct organizational culture

The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as _____.

Correct skill variety

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as _____.

Correct task analyzability

The extent to which a job requires that a worker perform all the activities that are required to complete a job is called:

Correct task identity.

The greater the level of uncertainty in an organization's environment:

Correct the more complex its strategy and technology.

Task variety refers to:

Correct the number of new or unexpected problems that a person or function encounters in performing jobs.

Which of the following is true of a low-cost strategy?

It gives managers greater control over the organizational activities.

Which of the following is a characteristic of the organizational culture in a tall organization?

It lays emphasis on obeying authority.

_____ is the process by which managers create a specific type of organizational structure and culture.

Organizational design

_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization.

Organizational ethics

Andy, the CEO of Alpha Inc., structured his organization according to the goods it manufactured. Which of the following structures is the organization using?

Product structure

An organization's hierarchy of authority refers to an organization's _____.

chain of command

The relative authority that each manager in the organization has, from the CEO down to the lowest-level employees, is called the:

chain of command of the organization.

The result of the job design process is a(n):

division of labor among employees

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services.

functional structure

RST consulting has offices in different locations around the country. Each division is self-contained and caters to the needs of the specific region in which it is located. This is an example of a _____.

geographic structure

Josh works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him. From the information given, it can be said that Josh's job has _____.

high autonomy

The idea behind the concept of job enrichment is:

increasing workers' responsibility increases their involvement in their jobs.

Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of _____.

job enlargement

increasing the degree of responsibility a worker has over a job is called _____.

job enrichment

A _____ strategy that is aimed at driving down expenditures in all functions usually fares best in a more _____ structure with more conservative norms.

low-cost; formal

The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as _____.

skill variety

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as _____.

task analyzability

The greater the level of uncertainty in an organization's environment:

the more complex its strategy and technology.