Ch 11: Retailing and Wholesaling DSM

__________ sell to manufacturers rather than to retailers.

Industrial distributors

__________ is all the activities involved in selling goods or services directly to final consumers for their personal, nonbusiness use.

Retailing

A __________ is a large, low-cost, low-margin, high-volume self-service store that carries a wide variety of grocery and household products.

supermarket

A __________ is a store that offers a large assortment of routinely purchased food products, nonfood items, and services.

superstore

A __________ is a wholesaler-sponsored group of independent retailers engaged in group buying and merchandising.

voluntary chain

__________ is a retailer whose product line is actually a service; examples includes hotels, airlines, banks, and colleges.

A service retailer

__________ provide a complete line of services: carrying stock, maintaining a sales force, offering credit, making deliveries, and providing management assistance.

Full-service wholesalers

A __________ is a contractual association between a franchisor (a manufacturer, wholesaler, or service organization) and franchisees (independent business people who buy the right to own and operate one or more business units in the franchise system).

franchise organization

Choosing locations that are accessible to the target market in areas that are consistent with the retailer's positioning is an example of a __________.

place decision

Deciding on either high markups on lower volume or low markups on higher volume is an example of a __________.

price decision

Deciding on store atmosphere is an example of a __________.

product assortment and services decision

Advertising, personal selling, sales promotion, public relations, and direct marketing are all considered __________.

promotion decisions

__________ only offer specific services, like cash and carry wholesalers, truck wholesalers, drop shippers, rack jobbers, producers' cooperatives, and mail-order or web wholesalers.

Limited-service wholesalers

__________ sell primarily to retailers and provide a full range of services.

Wholesale merchants

A shopping center is __________.

a group of retail businesses built on a site that is planned, developed, owned, and managed as a unit

A __________ is a small store, located near a residential area, that is open long hours seven days a week and carries a limited line of high-turnover convenience goods.

convenience store

A __________ is a retail store that carries a wide variety of product lines, each operated as a separate department managed by specialist buyers or merchandisers.

department store

A __________ is a group of independent retailers who jointly establish a central buying organization and conduct joint promotion efforts.

retailer cooperative

A corporate chain is __________.

two or more outlets that are commonly owned and controlled