Ch 12

The classical model of management includes the managerial functions of​ planning, organizing,​ coordinating, controlling, and​ _____________.

Deciding

Which of the following best describes group decision-support systems (GDSS)?

Group decision-support systems (GDSS) are interactive computer-based systems that facilitate the solution to unstructured problems by a set of decision makers working together as a group.

Which of the following statements about information technology and management decision making is true?

Information technology provides new tools for managers to carry out both their traditional and newer roles, enabling them to monitor, plan, and forecast with more precision and speed than ever before.

__________ is a model that asks what-if questions repeatedly to predict a range of outcomes when one or more variables are changed multiple times.

Sensitivity analysis

Which of the following statements best describes sensitivity analysis?

Sensitivity analysis is a model that asks what-if questions repeatedly to predict a range of outcomes when one or more variables are changed multiple times.

__________ are repetitive and routine, and they involve a definite handling procedure so that they do not have to be treated each time as if they were new.

Structured decisions

Which of the following statements best describes structured decisions?

Structured decisions are repetitive and routine decisions which are handled procedurally.

The design stage of the decision-making process involves _________.

identifying and exploring various solutions to the problem

The __________ stage of the decision-making process involves making the chosen alternative work and continuing to monitor how well the solution is

implementation

The __________ stage of the decision-making process involves discovering, identifying, and understanding the problems occurring in the organization.

intelligence

​MIS, DSS, and ESS are part of the​ ________.

BI and analytics for DSS platform

__________ state(s) that the actual behavior of managers appears to be less systematic, more informal, less reflective, more reactive, and less well organized than previously thought.

Behavioral models

Which stage of the decision-making processes consists of choosing among solution alternatives?

Choice stage

Which of the stages of the decision-making process involves identifying and exploring various solutions to the problem?

Design

All of the following indicate that a business has gained competitive advantage EXCEPT​ ________.

a balanced budget

An information system can be defined as​ ________.

a set of interrelated components

In their interpersonal role, managers _________.

act as figureheads for the organization to the outside world and perform symbolic duties

In their informational role, managers __________.

act as the nerve centers of their organizations, receiving the most concrete, up-to-date information and redistributing it to those who need to be aware of it

The field of management information systems​ (MIS) deals with​ ________ issues as well as technical issues related to the development and use of information systems in an organization.

behavioral

Data mining and big data analytics are examples of​ ________.

business analytics toolset

​Databases, data​ warehouses, data​ marts, and analytic platforms are part of the​ ________.

business intelligence infrastructure

In a​ decision-making role, managers act as​ a(n) ________.

entrepreneur

Which of the following best describes business intelligence?

Business intellingence (BI) is a term used by hardware and software vendors and information technology consultants to describe the infrastructure for warehousing, integrating, reporting, and analyzing data that comes from the business environment, including big data.

__________ attempt(s) to systematically translate a firm's strategies into operational targets.

Business performance management

Which of the following statements best describes business performance management (BPM)?

Business performance management attempts to systematically translate a firm's strategies into operational targets.

Which of the following provide tools to help decision makers visualize problems that benefit from mapping?

Geographic information systems

Which of the following represents an unstructured decision in this scenario?

Jaden's interest in expanding business into the Asian market

The acronym KPI stands for​ ________.

Key performance indicators​ (KPIs)

Which of the following statements best describes the classical model of management?

Management focused on its formal functions of planning, organizing, coordinating, deciding, and controlling

Business strategy is considered part of the​ ________.

Managerial users and methods

The multidimensional analysis tool in spreadsheets is called a​ ________.

Pivot tables

__________ is the use of data mining techniques, historical data, and assumptions about future conditions to predict outcomes of events, such as the probability a customer will respond to an offer or purchase a specific product.

Predictive analytics

Which of the following statements is true of predictive analytics?

Predictive analytics is the use of data mining techniques, historical data, and assumptions about future conditions to predict outcomes of events, such as the probability a customer will respond to an offer or purchase a specific product.

Which of the following concern(s) situations where only part of the problem has a clear-cut answer provided by an accepted procedure?

Semistructured decisions

Asking what happens to mining profits if the price of silver drops by 5 percent is an example of​ ________.

Sensitivity analysis

__________ refers to a framework for operationalizing a firm's strategic plan by focusing on measurable financial, business process, customer, and learning and growth outcomes of firm performance.

The balanced scorecard method

Which of the following best describes the balanced scorecard method?

The balanced scorecard method refers to a framework for operationalizing a firm's strategic plan by focusing on measurable financial, business process, customer, and learning and growth outcomes of firm performance.

Which of the following statements about information systems and management decision making is true?

Where information systems are useful, information quality, management filters, and organizational culture can degrade decision making.

When a manager is provided all the facts necessary to support a​ decision, the​ ______ dimension of information quality is satisfied.

completeness

The intelligence stage involves __________.

discovering, identifying, and understanding the problems occurring in the organization—why a problem exists, where, and what effects it is having on the firm

A​ ________ is an interactive​ computer-based system for facilitating the solution of unstructured problems by a set of decision makers.

group​ decision-support system​ (GDSS)

A business model describes​ ________.

how a company​ produces, delivers, and sells a product or service to create wealth

In the __________ role, managers act as figureheads for the organization when they represent their companies to the outside world and perform symbolic duties.

interpersonal

When managers act as​ leaders, motivating,​ counseling, and supporting their​ subordinates, they are performing the​ ___________ role.

interpersonal

Behavioral models of managerial behavior state that managers exhibit all of the following behaviors except being​ ________.

less informal

All of the following are major business functions performed by an organization EXCEPT​ ________

maintenence

The implementation stage of the decision-making process involves __________.

making the chosen alternative work and continuing to monitor how well the solution is working

In an informational​ role, managers act as​ a(n) ________.

nerve center

Information technology comprises computer​ hardware, computer​ software, data management​ technology, and​ ________.

networking and telecommunications technology

All of the following are interrelated changes in the technology area that impact businesses EXCEPT​ ________.

quantum computing

The strength of cloud computing and the growth of mobile digital platforms allow organizations to​ ________.

rely more on remote work and teamwork

Examining college admission scores in addition to interviewing the applicant is an example of​ a(n) ________ decision.

semi-structured

Examining college admission scores as the sole criteria for admission is an example of​ a(n) ________ decision.

structured

Location analytics refers to __________.

the ability to gain business insights from the geographic component of data, including location data from mobile phones, output from sensors or scanning devices, and data from maps

Management focused on its formal functions of planning, organizing, coordinating, deciding, and controlling describes __________.

the classical model of management