ch. 13

time management

The practice of controlling the way you use time.

If a supervisor cannot act alone in resolving conflicts with another department, he or she should make sure that higher-level managers know about the stress-related job factors.

True

One must be careful that one's to-do list serves its purpose and does not become a goal in itself.

True

Stress-causing job factors include the company's policies, structures, physical conditions, and processes.

True

True or false: Instead of pursuing perfectionism, it is advisable for a person to determine the highest standard he or she realistically can achieve.

True

True or false: Perfectionism often underlies the failure to delegate work.

True

When using a time log, a supervisor should record the activities he or she completed every half-hour during the day and review the log at least once a week.

True

Match the different factors at work that cause stress (in the left column) to their examples (in the right column).

Work design <----> Infrequent rest breaks Management <----> job insecurity Work environment <----> Crowding

To be able to effectively manage time, supervisors should _____.

learn to delegate work

Rachael, a supervisor at RB Inc., realizes that a few members in her team find their job boring. The team members appear stressed because of the routine tasks they need to perform every day. Rachael can reduce their stress by _____.

making their job interesting through job enrichment

Supervisors can reduce stress at work by _____.

not interrupting employees with matters than can wait

The first step in writing a "to do" list involves _____.

recording all the activities that must occur at a set time

When drafting a "to do" list, one must avoid _____.

scheduling A-level activities at the end of the day or week

A good start for handling the stress related to balancing work and family responsibilities is to _____.

set priorities

time log

A record of what activities a person is doing hour by hour throughout the day.

_____ is the inability to function effectively as a result of ongoing stress.

Burnout

biofeedback

Developing an awareness of bodily functions in order to control them.

Which of the following statements are true of stress?

Employees' performance falls when the amount of stress moves from moderate to high. Negative sources of stress can cause problems related to the performance of employees.

Which of the following practices helps supervisors to minimize organizational stress?

Empowering employees to make decisions

In an organizational context, which of the following should an individual do when placing calls himself or herself?

He or she should keep the required information or data close at hand. He or she should consider different time zones when calling long distance.

Identify a true statement about the Myers-Briggs Type Indicator.

It describe the traits of a person along four dimensions.

Match the different factors that cause job stress (in the left column) to their examples (in the right column).

Management Lack of employee empowerment Work environment Noise Work design Meaningless tasks

_____ is trading off long-term goals to feel better for a few minutes while one avoids doing something unpleasant.

Procrastination

Which of the following practices is a common time waster?

Pursuing perfectionism

procrastination

Putting off what needs to be done.

Identify effective time management techniques.

Putting things away as soon as one is done with them Using an appointment calendar to keep track of one's schedule

perfectionism

The attempt to do things perfectly.

burnout

The inability to function effectively as a result of ongoing stress.

Identify a true statement about effective time management.

Time management priorities should include time for resting and recharging.

On the job, employees tend to perform best when they experience _____.

a moderate degree of stress

challenge stressors

are stressors that are viewed by individuals as opportunities to grow and develop

Hindrance Stressors

are stressors that impede an individual's ability to perform

In an organizational context, if a person an individual is calling is unavailable, the individual should _____.

ask when the person can be reached

A time log maintained to understand how one uses his or her time should be ideally filled _____.

every half-hour during the day

The physical changes in response to stress are known as the _____.

fight-or-flight response

A _____ is a record of what activities a person is doing hour by hour throughout the workday.

time log

The practice of controlling the way a person uses his or her time is known as

time management

Supervisors can cultivate a positive attitude in themselves and their subordinates by finding and focusing on _____.

what makes their work meaningful

Type B personality

A pattern of behavior that focuses on a relaxed but active approach to life.

Type A personality

A pattern of behavior that involves constantly trying to accomplish a lot in a hurry.

Arrange the stages of burnout in the correct order of occurrence.

An employee feels emotionally exhausted An employee's perceptions of others become calloused An employee views their effectiveness negatively

Which of the following occurs in the first stage of burnout?

An employee feels emotionally exhausted.

For someone who gets all of his or her satisfaction and rewards from working, job-related stress is less likely to be overwhelming.

False

If the person you are calling is not available, leave a message even though you have no control over when the call will be made.

False

Job performance is best when the amount of stress moves from moderate to high.

False

True or false: Employees with high self-esteem tend to be more susceptible to stress than those with low self-esteem.

False

True or false: Procrastination leads people to focus solely on high priority activities while they completely ignore low-priority activities.

False

The _____ is a test that classifies people into 16 personality types on the basis of the work of psychiatrist Carl Jung.

Myers-Briggs Type Indicator

_____ refers to the body's response to coping with environmental demands such as change, frustration, uncertainty, danger, or discomfort.

Stress

Identify the true statements about stress.

Stress results from the challenges that stimulate people. Stress can lead to physiological changes such as faster heartbeat and higher blood pressure.

stress

The body's response to coping with environmental demands.