Ch 14 Manager's Hot Seat: Power and Influence—Riding the Policy Wave

5- Mark's apparent favoritism toward Amir is representative of Multiple Choice transformational leadership. charismatic leadership. leader-member exchange. laissez-faire leadership. servant leadership.

leader-member exchange

4- Based on the video, Mark seems to be a(n) ________ leader while Sherry is more of a(n) ________ leader. Multiple Choice transformational; transactional transactional; transformational situational; transactional passive; active active; passive

transactional; transformational

2- In response to the new employee end of shift policy Brianna proposes that Ollie pay its employees on their breaks instead of making them clock out. Brianna is most likely utilizing the ________ influence tactic. Multiple Choice personal appeals inspirational appeals exchange ingratiation pressure

exchange

3- Which of the following sources of power does Mark have in enforcing Ollie's holiday scheduling policy? Multiple Choice legitimate expert consultation referent exchange

legitimate

1- Mark responds to Brianna's concerns about the new employee end of shift policy with "... This is a policy straight from corporate. We have to follow it." What type of influence tactic is Mark utilizing? Multiple Choice exchange coalition tactics rational persuasion legitimating tactics consultation

legitimating tactics