ch 2

7) Enterprise systems do not utilize order transaction data.

False

Most MISs use sophisticated mathematical models or statistical techniques.

False Decision Support Systems (DSS) use "sophisticated" mathematical models or statistical techniques

Management information systems primarily support nonroutine decision making.

False MIS support routine decision making

Transaction processing systems are most commonly encountered at the senior management level of an organization.

False TPS keep record of daily routine transactions and are encountered at the operational level

ESSs are designed to serve the middle management of the organization

False designed for senior managers

Systems analysts are highly trained technical specialists who write the software instructions for computers

False programmers write software. systems analysts provide liaison between users and programmers

A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

False It is all the steps taken to accomplish a specific business task

A cross-functional business process requires information to be shared between different business departments

TRUE

Decision-support systems often use information from external sources

True

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

e-business

Buying or selling goods over the Internet is called

e-commerce (also online retailing, B2B transactions)

What is the most important benefit of an enterprise application?

enabling business function and departments to share information

These systems are designed to support organization-wide process coordination and integration

enterprise applications

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.

enterprise system

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

management information systems

computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

transaction processing system

Policies that determine which information technology will be used, when, and how, are provided by:

IT standards services

These systems are designed to summarize and report on the company's basic operations

Management Information Systems (the info for these come from TPS)

End users are representatives of departments outside of the information systems group for whom applications are developed.

True

Transaction processing systems are the basic business systems that serve the operational level of the organization.

True

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention

CRM customer relationship management

Development and support services for a firm's business systems are provided by:

Application Software Services

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

In a business environment, the focus of collaboration is to:

accomplish the task at hand