Ch 2 - IS 3003
Business intelligence is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.
Business intelligence
A CIO is a senior manager who oversees the use of IT in the firm.
CIO
Which of the following is NOT a part of the firm's environment?
Employees
Which capability of social software allows users to use real-time information streams, status updates, and announcements?
Feeds and notifications
Which of the following is NOT an application of social business?
General ledgers
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing?
Google Drive
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever?
Growth of outsourcing
Knowledge management systems are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization.
Knowledge management systems
The order fulfillment process involves which of the following functional areas of a business?
Sales, accounting, and manufacturing and production
Social business commonly involves sites like Twitter and Facebook to collaborate with customers.
Social business
Social commerce is a way for individuals to provide feedback and reviews about products and services.
Social commerce
Systems analysts are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.
Systems analysts
Transaction processing systems focus on day-to-day operations of a business including managing sales, payroll, and receipts.
Transaction processing systems
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) business.
business
The information systems department in an organization is responsible for maintaining all of the following EXCEPT business processes.
business processes
Examining a map that depicts different colors based on flu outbreaks is an example of a digital dashboard.
dashboard
A secretary assisting management is considered a data worker.
data
A government website that allows citizens to purchase fishing license is an example of e-government.
e-government
Amazon.com is an example of electronic commerce because it sells products over the internet.
electronic commerce
Firms use enterprise resource planning systems to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system.
enterprise resource planning
Sharp Corporation implemented a(n) enterprise social networking system to help employees share ideas and opinions freely with each other.
enterprise social networking
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and human resources.
human resources
A key benefit of collaboration is innovation, which focuses on deriving better and more unique ideas for products and services.
innovation
A business process is a logically related set of activities that defines how specific business tasks are performed.
process
Research shows that the return on an investment in collaboration technology is greatest for the sales, marketing, and research and development functions.
sales, marketing, and research and development
