Ch. 3 Test Questions - BUSN 350
79) Etiquette is the ________ used in a particular situation. A) level of civility B) sharing of information C) mental and emotional responses D) expected norms of behavior E) attention to detail
D
14) Which of the following can occur when people view and perform their work based on their goals and do not coordinate with other functional areas? A) External conflict B) Silo effect C) Increased creativity D) Broader range of viewpoints E) Hidden agenda
B
92) When using a phone at work, how can you convey interest in the conversation? A) Slow your speech, especially when conversing with someone who has a different native language. B) Vary your pitch and inflection. C) Identify yourself by name and the name of the company. D) End the call by double-checking all information such as meeting times and dates. E) Tweet key points of the conversation during the phone call.
B
55) Use of parliamentary procedure A) tends to slow meetings down. B) contributes to dissent among participants. C) helps meetings run more smoothly. D) is only useful for meetings with more than a dozen participants. E) is used rarely by U.S. organizations.
C
40) One of the main advantages of collaboration via mobile devices is A) a record of all comments. B) limited involvement in the brainstorming process. C) the ability to multitask. D) transference of fixed-web collaboration efforts. E) flexibility.
E
83) A workplace standard of dress which includes tailored suits and conservative colors and accessories is considered to be ________. A) casual B) business casual C) professional D) business professional E) business formal
E
81) How can you show respect for personal space while at work? A) Knock before entering offices. B) Hold meetings at your cubicle as often as possible. C) Play music softly but loud enough so your neighbors can enjoy it too. D) Bring enough to share if you plan to eat at your desk. E) Keep interruptions to conversations and meetings short and to the point.
A
91) While at work, you are contacted by another firm that is interested in interviewing you, and they ask you to send a copy of your resume. Why should you wait and send your resume from your home laptop? A) Your work computer is not private and others can read what you do. B) You need to enforce boundaries of time and virtual space. C) Their virus protection might be out of date. D) There will be no need to follow basic spelling and punctuation rules if sent from home. E) You can present your opinions of your current employer as facts.
A
13) In preparing a bid to win a new customer account, the manager assembled a group from several areas of the organization with a wide variety of expertise. What type of team has this manager created? A) Project B) Task force C) Cross-functional D) Creative E) Committee
C
2) A ________ usually has a long life span and typically deals with regularly recurring tasks. A) task force B) work group C) committee D) problem-solving team E) creative team
C
65) When people participate in a meeting by using communication technology instead of being physically present, they are participating in a ________. A) webinar B) chatbot C) virtual meeting D) seminar E) unified communication
C
32) Writing for websites often involves the use of ________, which organize(s) and control(s) content and support(s) teamwork. A) unified communications B) shared workspaces C) word processing software D) content management systems E) social networks
D
94) Which of the following is one way of utilizing mobile device etiquette while in a meeting? A) Use your phone only to text. B) Switch to a unique ring tone so others don't need to check their phones. C) Avoid personal calls; only take work-related calls. D) Mute your phone. E) Leave the meeting and have the conversation in a quieter place, such as the restroom.
D
11) When reviewing accidents on the plant floor, the team determines one assembly activity has caused several safety issues during the past two months. What type of team should be used to determine the cause and potential solution to this issue? A) Creative B) Project C) Cross-functional D) Committee E) Problem-solving
E
12) A team from the marketing department has been assembled to determine the best way to introduce a new product to the market. This team is considered to be a ________. A) project team B) committee C) problem-solving team D) silo E) cross-functional team
A
17) In which way does teamwork increase accountability by team members? A) Most people want to avoid letting others down. B) People use various work specialties and learn from each other. C) Team members are bolder and will take more calculated risks. D) There is more participation in the celebration of success. E) Emotional support is available during challenging periods.
A
20) Which team role focuses on ensuring everyone's voice is heard, all members participate, and member disputes are mediated? A) Team-maintenance B) Knowledge and information C) Accountability D) Task-oriented E) Trust building
A
24) Which of the following allows members to telecommute and work with independent contractors from remote locations? A) Virtual teams B) Committees C) Team-maintenance D) Task-orientated roles E) Co-located teams
A
3) Groupthink refers to A) the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, in favor of majority opinion. B) a four-step decision-making process in groups. C) software programs that help groups make decisions. D) the basic rules that underlie a group's behavior and guide the group to make its decisions. E) putting others first instead of being selfish.
A
39) When a team that has never worked together is preparing to collaborate on communication efforts, A) it's important to give members time to bond before getting down to business. B) there isn't time for team members get to know one another—work should begin immediately. C) you should expect poor results. D) members should always meet in person and never rely on meeting technologies. E) members should avoid trying to reach consensus, since it is nearly impossible.
A
52) If you're leading a meeting, you can help to make sure it's productive by A) preparing carefully. B) allowing anyone interested in the topic to attend. C) limiting participation during the meeting to supervisors. D) minimizing your participation during the meeting. E) developing a flexible agenda.
A
62) When defining the purpose of a meeting, how can a manager decide how to shape the direction and content of the meeting? A) Define the best possible results. B) Select participants who will support the manager's decision. C) Remind each participant of follow-up work they must accomplish. D) Distribute an agenda beforehand. E) Encourage active participation.
A
68) ________ is a challenge in audio-only meetings. A) Engagement B) Bonding C) Time management D) Agenda setting E) Etiquette
A
7) Which of the following is a key attribute that executives look for when promoting people? A) Helping others improve their performance B) Paying attention to their own efforts C) Delegating work when in a time crunch D) Sharing problem-solving techniques over social media E) Expertise in participatory management
A
76) Which of the following includes a variety of behaviors, habits, and aspects of nonverbal communication used in the workplace? A) Etiquette B) Participative management C) Trust D) Collaboration E) Teamwork
A
77) Activities such as effective listening, conversational skills, conflict resolution, and collaboration depend on ________. A) mutual respect and consideration B) time management C) virtual presence D) Robert's Rules of Order E) participative management
A
37) An important aspect of mobile communication in the workplace is ________, which integrates voice, video, instant messaging, and real-time collaboration into a single system. A) business communication B) unified communication C) peripatetic communication D) digital communication E) real-time communication
B
4) A hidden agenda refers to A) a meeting agenda that is not revealed to others outside the meeting group. B) individuals harboring motives that they conceal from the rest of the group. C) an outline that members must look for before they can attend a meeting. D) an approach to group dynamics that helps facilitate group functioning. E) a meeting plan that is not shared until the meeting begins.
B
41) An extranet is A) a web-monitoring tool that provides an "extra net" of protection against malware and viruses. B) a restricted website available to employees and to outside parties by invitation only. C) another name for a social network such as LinkedIn or Facebook. D) another name for the hidden internet, which standard search engines do not reach. E) a network tool that allows employers to "ping" website users and monitor their activity.
B
47) Which of the following improves response time and collaboration through the integration of capabilities such as voice and video calling and conferencing, instant messaging, and real-time collaboration software in one system? A) Virtual offices B) Unified communication C) Version control D) Extranets E) Cloud computing
B
56) At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult? A) Organization's Standards of Conduct B) Robert's Rules of Order C) An agenda D) Meeting minutes E) Workgroup messaging systems
B
6) ________ refers to working together to meet complex challenges. A) Maintenance B) Collaboration C) Learning D) Agility E) Accountability
B
63) When selecting participants for a decision-making meeting, how should you determine who to invite? A) Invite leadership, including your direct supervisor. B) Invite those who are in a direct position to help the meeting reach its objective. C) Invite all who might be most interested in the topic. D) Invite those who are generally active participants in discussions and will offer ideas. E) Invite those with strong feelings about the subject of the meeting.
B
64) Why are morning meetings generally more productive? A) Refreshments are usually provided so more people attend. B) People are generally more alert and not yet engaged with the work of the day. C) Those working from virtual offices are easier to reach. D) People are more relaxed and will pay less attention to agenda and details. E) People are generally on their mobile devices checking emails and instant messages and will agree with almost anything mentioned.
B
69) When conducting an audio-only meeting, what can be sent with the agenda to let participants know what is expected of them? A) List of attendees B) Prestudy materials C) Meeting minutes D) Rules of engagement E) Venue location
B
8) Which of the following can be described as two or more people who depend on one another as they work toward a shared goal? A) A silo B) A team C) A community D) A core E) Group dynamics
B
88) Which of the following business dress styles might you find in a more relaxed office setting and includes slacks or skirts, nice-looking button-up shirts, blouses, and sweaters? A) Casual B) Business casual C) Professional D) Business professional E) Business formal
B
19) When a firm has difficult decisions to make, how can a team help to improve buy-in for the solution? A) The team can take calculated risks and have the rest of the team support those risks. B) The team can develop groupthink and eliminate contrary opinions. C) The team can help create the solution and encourage others to accept it as well. D) The team can move focus to the interpersonal and social aspects of enforcing team norms. E) The team will take accountability for the decision and relieve managers of that duty.
C
43) A manager has two weeks to update a lengthy technical manual and has put together a team to accomplish the task. How can the manager ensure a project is not falling behind schedule? A) Identify which system and tools will be used. B) Allow each person to write about their area of expertise. C) Establish frequent checkpoints. D) Allow each team member to use their own writing style. E) Incorporate destructive feedback whenever possible.
C
78) A vital element of audience-centered communication is ________. A) time management B) listening skills C) etiquette D) boundaries E) clarity
C
86) Which of these industries is most likely to be more formal when it comes to business attire? A) High-tech B) Creative C) Financial D) Industrial E) Engineering
C
89) At a large business conference, you find yourself seated for lunch with several customers and vendors. A safe way to initiate conversation would be ________. A) to tell a joke B) to ask about someone's family C) to discuss a work-related project D) to inquire about religious practices E) to ask about political views
C
9) Which of the following is an effort to involve employees in the organization's decision-making process? A) Group dynamics B) Groupthink C) Participative management D) Task orientation E) Accountability
C
36) ________ focuses on the process and outcomes of communication, whereas ________ delivers criticism with no guidance to stimulate improvement. A) Intuitive feedback; rational feedback B) Circular feedback; linear feedback C) Open feedback; closed feedback D) Constructive feedback; destructive feedback E) Constructive feedback; linear feedback
D
38) The primary difference between constructive feedback and destructive feedback is that A) constructive feedback is focused on the people involved. B) destructive feedback is focused on the process and outcomes of communication. C) constructive feedback can hurt people's feelings. D) destructive feedback delivers criticism with no guidance for improvement. E) constructive feedback includes a threat of consequences for failure.
D
44) Which of the following is an example of constructive feedback? A) Noting there are general flaws in logical arguments B) Asking for revisions as soon as possible C) Using superficial and isolated edits D) Focusing comments on the message, not the person E) Focusing attention on your own lack of knowledge
D
48) Robotic process automation that can take over work such as creating database reports, finding customer records, and processing orders are referred to as ________. A) intranets B) chatbots C) extranets D) taskbots E) robots
D
59) Formal meetings are conducted according to ________, a time-tested method for planning and running meetings effectively. A) business etiquette B) parochial protocols C) active participation D) parliamentary procedure E) majority rules
D
60) Which of the following would be a positive, productive way of using a mobile device during an important meeting, convention, or conference? A) Using the mobile device so the speaker cannot see it B) Working on other projects while listening to the speaker C) Checking your Facebook account D) Tweeting key points from a convention speech E) Answering emails
D
66) Which virtual meeting technology beams live, three-dimensional replicas of participants "into" the meeting? A) Taskbots B) Conference calls C) Group messaging chats D) Holograms E) Webinars
D
67) Which of the following is one of the main advantages of teleconferencing? A) Participants are easy to identify. B) Holograms make it fun to attend. C) It is easier to multitask. D) The meetings are inexpensive and easy to coordinate. E) There is no limit on the number of participants that can be invited.
D
25) How can an organization overcome the inherent limitation of virtual collaboration? A) Make teams as large as possible. B) Avoid large conference calls and video chats. C) Keep technology to the most basic level so everyone has a level playing field. D) Send one daily email that includes schedule updates, task assignments, and other urgent messages. E) Use a combination of written communication, phone, and video chats to maintain a more personal connection.
E
35) Social networking technologies can help a company create virtual communities that A) allow employees to develop new workplace skills. B) encourage disgruntled employees to vent their frustrations. C) discourage socializing so that individual employees can get their work done. D) discourage teamwork so individual employees can reach their full potential. E) link employees to others with similar professional interests throughout the organization.
E
57) To be a more effective meeting leader, A) don't interfere if the discussion departs from the goals of the meeting. B) allow introverted participants to disengage from the meeting. C) try to simply act as an observer, and let the meeting "run itself." D) allow individuals to decide their individual roles. E) ensure all participants have the chance to be heard.
E
61) To ensure participants know what is expected of them, the meeting leader should A) email each participant with their specific task(s). B) distribute minutes, allowing for corrections. C) summarize the discussion, noting those who contributed major points. D) post a sign-up sheet for all tasks that need to be accomplished. E) include all assignments for each participant in the meeting minutes.
E
80) Which of these is one way to show respect for other people while in the workplace? A) Include everyone when sharing gossip. B) Use soaps and perfumes with strong scents to mask the scent of those who do not. C) Keep personal phone conversations short, but lively and engaging. D) If you come to work sick, apologize and try not to spread germs. E) Show up for work and meetings on time.
E
90) Which of the following will help you maintain a high standard of etiquette and professionalism when using digital media for work? A) Use bullet points for each new topic. B) Use emoticons to replace inappropriate language. C) Use your personal Facebook login to comment on blogs and websites. D) Use a newsfeed if you feel the need to reprimand or personally criticize someone. E) Use evidence to support facts.
E
54) When should a meeting agenda be distributed? A) Before the meeting B) At the start of the meeting C) During the meeting D) After the meeting E) As participants arrive
A
46) In a content management system, how can users prevent two people from editing a document at the same time? A) Version control B) Change tracking C) Workflow features D) Cloud computing E) Virtual offices
A
22) Which of the following takes place during the forming stage of teamwork? A) Team members discuss their positions and become assertive in establishing their role. B) Teams will develop a distinct personality that guides the behavior of the group. C) Team members will work on specific tasks and share updates. D) Team members will conduct a post-project analysis. E) Team members will experience constructive conflict as they share ideas for the team's goals.
A
42) When deciding to divide writing among several people, how can a team minimize gaps and overlaps in the writing process? A) Outline the entire document first. B) Assign writing based on area of expertise. C) Create some bonding time before the group begins. D) Allow the group to research before writing. E) Allow members to write as a group on a shared document.
A
18) Which of the following is a private, counterproductive motive sometimes found in teams? A) Groupthink B) Hidden agenda C) Norms D) Task orientation E) Destructive feedback
B
21) Focusing on work quality and productivity and getting the team's work done on time and within budget are ________. A) group dynamics B) task-oriented functions C) destructive D) team-maintenance duties E) norms
B
33) When composing collaboratively, chances are you'll find it more efficient to A) assign the writing task to one person or divide larger projects among multiple writers. B) begin by letting all members "do their own thing" and then seeing what they all produce. C) let all members use their own preferred software. D) make the team as large as possible so that every possible area of expertise will be covered. E) compose as a group.
A
5) One member of a task force on which you serve is particularly good at helping other members get along and work through their differences. This individual plays a A) team-maintenance role. B) task-oriented role. C) self-oriented role. D) coordinating role. E) creative role.
A
53) For a formal meeting, appoint one person to record the ________ to summarize the important highlights of the meeting. A) detailed meeting agenda B) minutes C) pro-forma meeting matrix D) list of personal impressions E) list of key opinions
B
82) Which of the following is true about conforming to organizational standards of dress and appearance? A) You are surrendering your individuality. B) You are showing respect for the organizational culture. C) You are limiting your chances to stand out from the crowd. D) You are showing customers and suppliers you would work well in their organization. E) You are indicating you have achieved a level of success and prosperity.
B
34) "Virtual offices" that give everyone on a team access to the same set of resources and information are called A) instant messaging software. B) videoconferencing systems. C) shared online workspaces. D) extended databases. E) wikis.
C
10) A team meets regularly to review safety procedures used on the plant floor. What type of team is this considered to be? A) Task-force B) Project C) Cross-functional D) Committee E) Creative
D
70) As a facilitator, how can you keep members of an audio meeting engaged and paying attention? A) Have them mute their audio connection. B) Appoint someone to take notes. C) Provide a summary after each discussion point. D) Call on people by name to ask for questions or additional information. E) Introduce all meeting attendees at the beginning of the meeting.
D
87) As a new employee, how can you appear professional and give the impression you are a member of the team? A) Dress in the most conservative way possible. B) Choose clothing that lets you stand out as a leader and innovator. C) Dress in a way that helps you feel relaxed and comfortable. D) Look at the style of dress others are wearing and adjust your style to match. E) Dress in casual attire to show you are ready to roll up your sleeves and get to work.
D
16) Which of the following is one of the benefits a business can gain by utilizing teams? A) Less accountability for actions B) Groupthink C) Information overload D) Easier scheduling of meetings E) Trust building
E
23) In the five phases of team development described by Dr. Bruce Tuckman, when do team members conduct an analysis of the project and the performance of the team? A) Forming B) Storming C) Norming D) Performing E) Adjourning
E
45) When working on a collaborative writing project, which simple tool can be used to allow all writers to suggest changes to the text while keeping edits separate and reversible? A) Enterprise systems B) Wikis C) Content management systems D) Version control E) Change tracking
E
84) Which type of business attire is typically worn by top-level executives and high-profile professionals? A) Casual B) Business casual C) Professional D) Business professional E) Business formal
E
95) Why is it inappropriate to text during meals or while someone is talking to you? A) It is an invasion of others' privacy. B) Your ringtone might be considered inappropriate. C) You have to talk softly and the caller may have a hard time hearing you. D) Your phone is likely to be muted and you may not hear the message come in. E) It indicates a lack of respect for those you are with.
E
15) Which type of team is more vulnerable to internal conflict and competition, and needs strong leadership to be successful? A) Committees B) Creative C) Project D) Cross-functional E) Problem-solving
D
1) In participative management A) employees are involved in the company's decision making. B) all top-level managers participate in profit sharing. C) teams are discouraged in favor of individual achievement. D) an authoritarian management model is used. E) managers have exclusive control
A
58) When planning a meeting, the group leader prepares a(n) ________ of items to discuss, topics to present, or decisions to make. A) agenda B) short list C) roster D) proforma E) flow chart
A
93) When ending a call, how can you ensure important information from the conversation is clear? A) Repeat the message over voicemail. B) Convey a polite and professional attitude. C) Restate important information such as meeting dates and times. D) Remind the listener who you are and your position within the organization. E) Speak slowly and let listeners know you care.
C
85) You are presenting a proposal to a customer today, and decided to wear a coordinated jacket and skirt, with conservative shoes, creating an overall feel that is slightly less conservative but still professional. Which type of dress style are you utilizing? A) Casual B) Business casual C) Professional D) Business professional E) Business formal
D
