Ch 4,10,11 quiz

Myeshia works for a charter school in New Orleans and is committed to infusing the arts into her math lesson plans. Her principal warns her that as a new teacher, it may take a while for her lessons to come together the way she imagines and to give it some time. When things don't go well her first semester at the school, Myeshia is devastated. As an individual who has a high internal locus of control, Myeshia most likely responds to the situation by saying: "This material would probably work best with students who are interested in the arts." "I should have tested out the lesson plans before implementing them in the classroom." "It's the principal's fault; she does not provide the teachers with enough resources." "The students here are probably just performing below their grade level."

"I should have tested out the lesson plans before implementing them in the classroom."

Laura Benetti of Dow Corning along with nine colleagues spent four weeks working with rural women in India to help them learn how to price and market the garments they made. They slept in lodge with limited access to hot water and electricity. Benetti commented that the experience "gives more meaning to your career." Determine what this is an example of. An ethics committee ensuring the company is abiding by ethical rules. A chief ethics officer ensuring everyone is in legal compliance in the organization. A whistle-blower who is disclosing unethical and illegal practices. A manager contributing to an ethical and socially responsible organization.

A manager contributing to an ethical and socially responsible organization.

RP Building Products is a manufacturer of engineered wood building materials with a factory located in Wichita, Kansas. Distinguish who of the following are examples of RP's stakeholders except: Marcel, a union member who works at the factory. Amrit, Marcel's high school football teammate, who lives in Washington, D.C. Timothy, the man who picks up the wood debris from Marcel's department. Gabriella, a sales clerk who is also Marcel's wife.

Amrit, Marcel's high school football teammate, who lives in Washington, D.C.

_________ leadership refers to individuals who know and understand themselves, who espouse and act consistent with higher order ethical values, and who empower and inspire others with their openness. Authentic Contingent Servant Level 5

Authentic

Rasheed is a division manager for a company that makes diesel engines. Rasheed has developed a concept engine that, while very expensive to manufacture, will create more jobs for people in his community and will emit much less exhaust than the current engines the company makes. What changes in Rasheed's concept can he make to take into account two aspects of the triple bottom line? Because the engine is very expensive, he can look at ways to reduce the cost involved. He can consider his conventional level to see if his idea conforms to company standards. Taking into account the practical approach, he can change his concept to meet industry standards. He can allow the company's stakeholders to decide whether his concept is worth pursuing.

Because the engine is very expensive, he can look at ways to reduce the cost involved.

__________ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group. Virtual leadership Transformational leadership Transactional leadership Leadership empowerment Charismatic leadership

Charismatic leadership

What type of law deals with values and standards which are written into the law and which are enforceable in the courts? Free Choice Law Codified Law Explicit Law Ethics

Codified Law

Leroy has always been a goal-oriented worker who meets all deadlines without challenge. He is usually the team member who envisions the bigger picture and helps others accomplish their tasks. However, he often makes silly mistakes that his colleagues and managers have to fix. What can Leroy do to address this blind spot? Continue to manage deadlines because this is one of his strengths Complete regular self-assessments so he can improve in certain areas Dismiss any feedback and criticism because no one is perfect Work with a team that appreciates his quality of work

Complete regular self-assessments so he can improve in certain areas

For some time now, GlaxoSmithKline (GSK) has been making anti-AIDS drugs available in hard-hit areas of Africa at up to 75% off the global price. By providing the drugs at a fraction of their usual costs, GSK is acting at which level of social responsibility? Legal Economic Global Discretionary Altruistic

Discretionary

A stakeholder is a systematic way to identify the expectations, needs, importance, and relationships within an organization. True False

False

Fawn works for a web publishing company, and daily, she is charged with solving challenging software algorithms and ensuring that her clients' materials are managed efficiently and are secured. If Fawn thrives on the relationship management aspect of emotional intelligence, which of the following options best explains how Fawn might respond to a situation at work? Fawn would call her clients and communicate about what their needs are and how she might be able to help them. Fawn would ignore her clients' calls because she does not understand why they need their content to be secured on their websites. Fawn would ask her teammates for help because she knows she cannot complete all of her assignments on time. Fawn would become anxious because she has mounds of work to complete but has no support.

Fawn would call her clients and communicate about what their needs are and how she might be able to help them.

A lifeguard in Florida was fired for leaving his assigned zone because he opted to help a drowning man even though his supervisor ordered him not to leave his zone and to call 911 for help instead. His manager stated that "what he did was his own decision," and "he knew the rules." Analyze the lifeguard's actions and relate what he did. He acted at a postconventional level so as to avoid detrimental personal consequences. He acted at a postconventional level, which is a manner regardless of the expectations of others. He acted in a preconventional level, following the leadership of his employer. He acted at a conventional level, conforming to the expectations of society.

He acted at a postconventional level, which is a manner regardless of the expectations of others.

The managers at Nirvana's Sons have extremely high expectations of their architects. Lorenzo, a recent college graduate and a new hire wants to ensure that he is always prepared and ready to work. When he receives his first assignment, the first thing he does is creates an excel spreadsheet of all of his upcoming deadlines and what he needs to complete each; this way he can clear his mind and get things down on paper. What should Lorenzo do next? Lorenzo should create an assessment tool to help him stay on track. Lorenzo should organize a meeting to get ideas from other teammates. Lorenzo should decide the next action. Lorenzo should begin his new assignment.

Lorenzo should decide the next action.

Mr. Choy manages a group of telemarketers who sell weight-loss products. The members of his team range from those who have been in the telemarketing business for decades to those who have only been working for a few months. If Mr. Choy is a situational leader, how might he ensure that the employees for whom he is responsible are performing well? Mr. Choy might choose to give the less experienced staff more work so they work harder. Mr. Choy might decide to reward more experienced staff with incentives so they stay motivated. Mr. Choy might develop a buddy system so more experienced staff help the novices. Mr. Choy might give all of his staff the same weekly targets.

Mr. Choy might develop a buddy system so more experienced staff help the novices.

MAS Holdings is an apparel manufacturer in Sri Lanka and has made a commitment to contribute to economic development while also improving the lives of employees, their families, and the community. More than 90% of the MAS workers are women, so MAS has built factories in rural areas with easy access so that women can work close to their homes and families. Relate the type of social responsibility MAS is applying. Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment. Economic responsibility is applied because the goods and services that MAS provides will better the community. Economic responsibility is applied because the corporation has benefited its employees through a profit-maximizing view. Organization virtuousness is applied because the corporation's direct economic interests are involved.

Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment.

The triple bottom line measures an organization's performance on which set of three dimensions? Stakeholders, Shareholders, and Sales People, Productivity, and Profit Organizing, Planning, and Controlling People, Planet, and Profit

People, Planet, and Profit

Harry Stonecipher, the former CEO of Boeing, had a consensual extramarital affair with a female executive and was replaced because his behavior violated Boeing's code of ethical conduct. Many managers like Stonecipher have taken the view that their decisions are governed by either law or free choice. Contrast this mistaken view with the domain of ethics. The domain of ethics helps managers to uphold the rules that their company stipulates. Because the domain of ethics has specific laws, it's important for managers to understand the principles behind the laws. Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers. The domain of ethics includes the values and laws written into the legal system.

Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers.

Emily Lu manages a team of fifteen visual artists in charge of creating ads and designing billboards for local restaurants in Chicago. Emily is generally seen as a leader because she knows everyone on her team and comes up with strategies and activities so that everyone feels included. Moreover, she values diversity and does not mind sharing with others. Nevertheless, some of Emily's teammates feel she is not approachable and is self-centered at time. Which of the following traits associated with introversion can Emily learn from? She can use her creativity in solitude so she does not isolate others. She can take fewer professional risks so others don't feel intimidated. She can practice listening and taking others' suggestions. She can be more cautious and exercise self-awareness.

She can practice listening and taking others' suggestions.

In 2012 it was estimated that the average pay of CEOs at large U.S. corporations was 354 times what the average employee was paid, making executive compensation a hot-button topic in the United States. As the manager in her department, Alyssa has the final say as to who receives a bonus at the end of each quarter and how much that bonus will be. Decide how Alyssa can demonstrate that she is an ethical manager in her bonus distribution. She can give a few employees a small bonus so that her department saves money. She can give each employee a very small bonus so that everyone is equal. She can give a small bonus to a few employees so that she will be able to reward herself with a larger bonus. She can show fairness as she decides how to distribute the bonuses.

She can show fairness as she decides how to distribute the bonuses.

Asia is the captain of her soccer team. Her teammates believe in her and look up to her because she leads by example and is not afraid to do the things she asks the others to do. Asia decides to sign her team up for a benefit soccer game aimed at raising funds for a recreational facility for underserved youth in a neighboring community. The majority of her teammates, however, tell her that they are not interested in participating in the fundraiser. Which of the following most likely explains Asia's teammates' decision not to play? She made a decision without consulting the team first. Asia's reason for wanting to do the fundraiser was not compelling. Her teammates do not trust her judgment. Asia took a calculated risk.

She made a decision without consulting the team first.

Paula Reid is the manager at the Miami office of the U.S. Secret Service who set in motion a major prostitution scandal by reporting the misconduct of agents. Reid acted in this way believing that the agent's actions had hurt the agency's reputation and damaged its ability to fulfill its protective and investigative missions. Identify the approach that Reid has used in this instance. She used the practical approach, basing her decision on the prevailing standards of her profession. She used the practical approach, realizing that acts are moral when considering an individual's long-term interest. She used the justice approach, realizing that the greater good is served because people learn to help each other in their own interest. She used the justice approach, knowing that it leads to behavior toward others that people want for themselves.

She used the practical approach, basing her decision on the prevailing standards of her profession.

Uncertainty about what behaviors are expected of a person in a particular position is called role ambiguity. True False

T

David works as an orchestra director for a small company in Sao Paolo, Brazil. At the end of one of the company's elaborate performances, they receive a standing ovation, and David is asked to say a few words. As a Level 5 leader, David will probably Congratulate the company owners and acknowledge their ongoing fiscal support Discuss how hard he's had to work to prepare the orchestra members for this concert Thank the members of the orchestra and credit them for their hard work Mention the values by which he has been leading the orchestra

Thank the members of the orchestra and credit them for their hard work

Expert power is one of the five sources of power. True False

True

Jaime is a potato farmer from Idaho. He has been asked by a local school district to help develop a curriculum on sustainable development and community gardens. Even though he has never taught students in schools, Jaime has children and understands that he needs to break down farming process in a way that elementary school students can understand. Based on this scenario, one could infer that Jaime has a strength in: adapting knowledge to fit different audiences. developing fun curricula and activities for youth. growing all types of crops, not just potatoes. working with young children.

adapting knowledge to fit different audiences.

ael is a trusting and forgiving individual who gets along with others because she is good-natured and cooperative. Which of the Big Five personality factors does she possess? Extroversion Emotional stability Conscientiousness Openness to experience Agreeableness

agreeableness

The __________ is a passive, yet independent critical thinker. conformist pragmatic survivor effective follower alienated follower passive follower Feedback

alienated follower

Dakota runs Soul Earth, a holistic care center committed to alternative healing modalities such as acupuncture and meditation. As the organization transforms its vision to incorporate all types of wellness, Dakota must figure out how to get her staff on the same page. As a transformational leader, Dakota should: review the organizational budget with all staff and ensure that they understand how funding translates to outcomes. develop new assessment tools and do one-on-one evaluations with each of her staff to ensure that they understand their roles. reward her staff and ensure that they understand all of the organization's policies, procedures, and guidelines. call on her staff to be agents of change and to live the philosophies that they teach their clients.

call on her staff to be agents of change and to live the philosophies that they teach their clients.

Miles is a marathoner who travels internationally to compete. In a conversation with a friend, Miles expresses that he thrives off the stress of competing and pushes himself harder in situations where he knows he will be running with the world's best marathoners. Identify the kind of stress Miles has described. Challenge stress The dual face of stress Threat stress Work stress

challenge stress

The basic principles for self-management include: self-efficacy. clarity of mind. locus of control. emotional contagion. extraversion.

clarity of mind

All of the following are essential parts of any definition of leadership except: influence. coercive power. people. goals.

coercive power.

Faith, the ED of a youth serving organization in Portland, Oregon, is extremely nurturing and gives her staff enough latitude so they can think creatively about problems. As an interactive leader, Faith mostly likely: works in solitude and then shares her ideas when she identifies an effective solution. relies on her position as ED as a mechanism to force change within the organization. collaborates with her staff to come up with new strategies for youth recruitment. asks the most competent staff to develop new youth programs.

collaborates with her staff to come up with new strategies for youth recruitment.

The Leadership Grid uses two leader behaviors, known as: employee-centered and job centered. concern for people and concern for production. relationship-oriented and task-oriented. employee-oriented and relationship oriented. consideration and initiating structure. Feedback

concern for people and concern for production

Maya is the store manager for a popular fast food chain. Having taken several courses in leadership development and managing teams, she is committed to ensuring that her staff work in a nurturing environment that promotes growth, acknowledgement, and reward. She wants her employees to be content because she believes that it is the only way they will provide quality customer service. Maya's behavior can be described as: Initiating structure Attention to people Goal attainment Consideration

consideration

The highest level of total corporate social responsibility is voluntary and is demonstrated by a company's contributions to the community. This is called: ethical responsibility. economic responsibility. discretionary responsibility. legal responsibility.

discretionary responsibility.

A(n)__________ is a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations. Cognition Personality Emotion Attitude

emotion

The great majority of managers operate at the postconventional level of moral development. True False

f

Somaya has been working at Think Pink, a clothing company for girls, for about five years. Her supervisor trusts her to make decisions and to come up with brilliant marketing ideas at the beginning of every season. Somaya's ideas are quite ingenious, and she always manages to develop a socially relevant theme to go along with the brand. Somaya is most likely a(n): an active uncritical thinker. independent critical thinker. a dependent follower. a passive follower.

independent critical thinker.

Claudette works for a new eco-friendly fashion line in Vienna, Austria. After studying environmental science and economics in Canada, she decided that she wanted to live in Europe and pursue a career related to sustainable development. When the opportunity to work in eco-friendly fashion came up in Vienna, Claudette knew that this was the change and experience she needed to live a purposeful life. Claudette loves her job and is motivated to do well. Which of the following concepts illustrates Claudette's feelings about her work? Trust in management Organizational commitment Job satisfaction Loyalty

job satisfaction

The tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain is called: Machiavellianism. conscientiousness. authoritarianism. locus of control.

machiavellism

__________ refers to loyalty to and engagement with one's work organization. Organizational citizenship Organizational commitment Job satisfaction Job ownership

organizational commitment

The workers at a small tech start up in Rhode Island are often stressed and complain about having heavy workloads. The president of the company wants to figure out how to eliminate some stressors while keeping productivity high. He should most likely: change the structure of the office by giving all staff cubicles rather than opened spaces. organize weekly activities in the office so his staff have an opportunity to unwind and mingle. outsource some of the work so his employees have fewer assignments and deadlines. fire all those employees who complain and hire new ones who are up for the task.

organize weekly activities in the office so his staff have an opportunity to unwind and mingle.

Which of the following enables individuals to screen and select the various objects and stimuli that vie for their attention? Scanning Perception Person-job fit Perceptual grouping Projection

perception

Type A behavior pattern is characterized by all of these except: impatience. aggressiveness. devotion to work. extreme competitiveness. relaxed lifestyle.

relaxed lifestyle

A person who has a sense of __________ is conscious of the internal aspects of his/her nature, such as personality traits, beliefs, emotions, and perceptions, and appreciates how his/her patterns affect other people. Self-confidence Self-awareness Self-assurance Self-efficacy

self awareness

Xavier has been working for a local market for about 6 months now and admires the manager in his department because she is extraverted, bold, and extremely creative. Because Xavier struggles with his shyness and has a difficult time making new friends, he respects anyone who is outgoing. Even though other staff members have complained about the manager's abrupt and confrontational behavior, Xavier thinks she can do no wrong. Xavier's perceptions are a result of: stereotype threat. the fundamental attribution error. self-serving bias. the halo effect.

the halo effect

It has been determined that the appropriateness of a trait or set of traits for leaders depends on: the mix of the traits. how much of that trait the leader possesses. the leadership situation. the acceptance of the followers. how great the leader is.

the leadership situation

The __________ approach says that moral behavior produces the greatest good for the greatest number. practical justice utilitarian moral-rights individualism

utilitarian

W.L. Gore is the company that created Gore-Tex among other innovative products. Gore employees, referred to as associates, don't have titles or bosses in the traditional sense. Instead, associates commit to projects that they believe are worth their time. At Gore, few leaders are appointed; leaders simply emerge as needed. Gore more than likely adheres to the __________ theory of leadership. trait situational visionary normative strategic

visionary

To maintain the city's image as a safe tourist destination, Atlanta city officials ordered police officers to hide hundreds of crimes that were committed during the 1996 Olympics in the Georgia capitol. The police deputy chief that revealed to the public what the city officials were trying to do is an example of a(n): ethical ombudsman. tenured employee. key employee. employee with a high level of discretionary ethics. whistle-blower.

whistle-blower.

Abraham is the kind of supervisor who enjoys being the boss because he likes to dictate what others can do and say. Although they are all fairly unhappy, Abraham's staff persons have not complained about his behavior because they fear him. As a leader who enjoys coercive power, Abraham would probably: withhold compensation or dismiss his staff if they did not follow his directions. provide all of his staff with incentives so they are motivated to work even harder. teach his staff how to complete their tasks efficiently. persuade his staff to do things his way. Feedback

withhold compensation or dismiss his staff if they did not follow his directions.