Ch 9 Communication in The Digital Age
Which of the following types of behavior is exhibited when people believe that they are being attacked or threatened?
Defensive, passive agressive
Linguistic style refers to a persons characteristic speaking pattern
True
Social listening is a dimension of listening that pertains to how we communicate and listen to others using social media and communication technologies that influence our personal engagement with others.
True
True or false: A manager's behavior is one of the most powerful means of influencing others.
True
the acronym that helps you to remember the factors in addressing difficult conversation is state
True
the way to begin managing up is by assessing your manager's receptiveness
True
Ending a relationship and talking to a coworker who has behaved offensively are examples of
crucial conversations
Which activity refers to the lost productivity resulting from the use of the Internet at work for personal tasks?
cyberloafing
Shelly praised Susan via email for how well she executed an employee training program last week. Shelly is engaging in the ________ process using a ________ medium
encoding, written
_________ is the richest form of communication
face to face exchanges
Restricting employees' use of social media at work generally leads to gains in productivity.
false
Jezebel is completing a work assignment and sends an email to her supervisor asking for clarification. Her supervisor's response to her initial email represents which step in the communication process?
feedback
________ is anything that interferes with the transmission and understanding of a message.
noise
What are some examples of communication styles associated with women?
offering support conversational skills building relationships
A person's characteristic speaking _______ is their linguistic style.
pattern
What aspect of conversational skills and habits do women focus on?
rapport and relationships
To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?
social media
What uses web-based and mobile technologies to generate interactive dialog with members of a network?
social media
Videoconferencing services are growing in popularity because they provide more visual communication than
texts. e-mails. phone calls.
True or false: Establishing a trusting relationship with your boss may make you the "go to" person to fill in when needed.
true
Women are expected to communicate less aggressively than men and to interrupt others less.
true
A person's linguistic style is used in which of the following ways?
-to assess other people -to decipher the meaning of others' communication -to communicate intended meaning
A recent national survey of nearly 1,000 employees revealed that recent college graduates excelled at soft skills such as communication and people skills.
False
Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people.
False
The most important part of stage presence is your physical movement around the area where you are presenting.
False
Which of the following is the biggest negative impact of social media use by employees at their workplaces?
Losing productivity
The capacity of a medium to transmit information and support understanding is called ______.
Media richness
Which of the following groups are more likely to communicate via digital devices?
Millennials Gen Xers
What is the last step in the communication process?
The receiver sends feedback to the sender.
Communication begins when a sender encodes an idea or thought.
True
The process of actively decoding and interpreting verbal messages is
listening
When a listener takes the time to decode and interpret a verbal message, this process is called:
listening
Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of
noise
Sarah works at a catering company. One afternoon, she receives word of a venue change and informs her supervisor via email. Sarah's supervisor never receives the email because the server is down. This disturbance is an example of?
noise
What does the nonverbal communication form of touching convey?
warmth, caring
Research shows that of men and women, _________ tend to touch more during a conversation, showing warmth and caring toward the other.
women
When a receiver expresses a reaction to the sender's message, this is:
feedback
Although it is essential, if not managed effectively, e-mail can be a huge ______ drain.
time
What is the main driving force behind the use of all forms of technology, including social media, at work?
to boost productivity
Which of the following statements about videoconferencing are true?
-It provides enhanced communication over e-mail and texts. -It has a code of conduct for participating in meetings.
What communication methods do younger generations prefer over more traditional communication methods?
-instant messaging devices -texting devices
Which of the following actions are needed to be empathetic?
-noticing others' emotions -using observations about others' feelings in communications with them
When people communicate, they do which of the following?
-They decipher the information they exchange. -They process the information they exchange. -They take part in a process that involves two parties.
What are recommended practices for improving communications between sexes and generations?
-Use a variety of media based on the circumstances. -Give credit to people for their ideas regardless their gender. -Clarify any norms concerning communication.
Which of the following are useful tips for managing e-mail?
-Use folders and categories to organize your inbox. -Do not check e-mails at all hours. -Prioritize 20% of e-mails and defer the other 80%.
Communication skills that impact communication competence include:
-active listening -nonverbal communication -nondefensive communication
During coaching conversations, what can employees do to discuss problems with their bosses?
-be sensitive -speak to specific behaviors and situations -offer suggestions in a polite manner
Which of the following are factors that can affect the richness of a medium?
-the media type -feedback's speed -the message's channel
When people are empathetic, they acknowledge the _____ of others
feelings, thoughts
How can employees avoid the pitfalls of social media at work?
-by creating social media accounts for personal and professional use -by learning the company's social media policies -by avoiding anything that may be seen as rude or embarrassing
How can managers avoid miscommunication and ensure that employees get the intended message?
-by learning ways to handle crucial conversations -by paraphrasing and summarizing what others communicate -by being aware of linguistic difference between women and men
It is possible to improve communications between the sexes and generations by:
-employing a variety of communication media -avoiding assumptions based on sex or age
Which of the following are elements in framing a presentation?
-explaining why the subject matters -considering what the audience knows -ending the presentation with a solution
A useful way of framing a presentation is
to think of it as a journey
The steps in the communication process include:
-Receiving message -Encoding message -Transmitting message
What techniques can an individual use to communicate more effectively?
-Remember that all communication is like a presentation. -Avoid miscommunication due to gender and generational differences. -Look for ways the message can be misinterpreted.
the perceptual model of communication depicts communication as a process in which
communication is 100% accurate
A performance-based index of an individual's abilities to effectively use communication behaviors in a given context is communication ____________
competence
What is the third step in the basic communication process?
receiver decodes
Communication involves which of the following?
receiver, sender
