CH 9:Human Resource Management

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment

A performance appraisal is likely to contain which two of the following types of information?

Assessment of performance and Performance feedback

Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?

Attrition

______ is the basic wage or salary paid to employees in exchange for doing their jobs.

Base pay

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Of the following methods, which would be the LEAST appropriate for external recruiting?

Company bulletin board

The three elements of _____ include wages and salaries, incentives, and benefits.

Compensation

True or false: One key advantage to external recruiting is that hiring risks are minimized because job applicants are already known and are familiar with the organization.

False

Which of the following is not legal as the basis for hiring and promotion decisions?

Gender, Religion, and Skin color

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

Which of the following is considered a disadvantage of internal recruiting?

It creates a vacancy elsewhere in the organization

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

Which of these sexual harassment situations is an example of a hostile work environment?

Tamicka's manager repeatedly touches her hair or hands while he is speaking with her, even though she has told him that this makes her uncomfortable.

Which of the following is an example of quid pro quo sexual harassment?

Sondra's boss tells her, "If you don't go out with me, you could be making a career-limiting decision."

Unwanted sexual attention that creates an adverse work environment is referred to as ______.

sexual harassment

A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?"

situational

During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the _____ type of structured interview.

situational

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____.

structured interview

Human resource mangers use the term _____ to describe a situation in which an employee leaves and is replaced through internal or external hiring.

turnover

During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview.

unstructured

While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job.

unstructured interview

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Fair Labor Standards Act

Which form of bullying is most common in the workplace?

Shouting

According to research, which of the following people is MOST likely to be a workplace bully?

A male manager

Match the type of employment test with its description.

Ability test: These tests measure factors such as strength, stamina, mechanical aptitude and cognitive skills These tests measure factors such as strength, stamina, mechanical aptitude and cognitive skills Performance tasks :These tests measure an applicant's execution of various work tasks These tests measure an applicant's execution of various work tasks Personality tests: These tests measure characteristics such as sociability, emotional stability and independence These tests measure characteristics such as sociability, emotional stability and independence Integrity tests: These tests assess attitudes and experiences a person's honesty, dependability, and trustworthiness

Which terms describe good performance expectations?

Achievable and Specific

List the steps in the performance management process in the correct order, with the first step listed at the top and the last step listed at the bottom.

Define performance, Monitor and evaluate performance, Review performance, and Provide consequences

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Discipline

Which of the following are the suggested methods to deal with bullying?

Do not strike back., Document bullying behaviors., and Get others on your side.

Why did W. Edwards Deming consider performance appraisals to be damaging in comparison with performance management?

Employees remember only the negative parts of their appraisal

Which of these are resources for external recruiting?

Employment agencies, Recruitment firms, Social networks, and College job placement

Research has shown that an effective employee socialization program has which of the following effects?

Enhanced job satisfaction, Improved employee performance, and Reduced turnover

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

Equal Employment Opportunity (EEO) Commission

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

Which of these are common methods for conducting job interviews?

Face-to-face, Phone call, and Videoconferencing

What is the process of determining the basic elements of a job?

Job analysis

If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate?

Job posting

Which of the following would provide detailed minimum qualifications, knowledge, education, skills and experience an individual requires in order to perform the job?

Job specification

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

Let me show you a trick that will save you some time and effort.

Anita asked one of her employees to analyze the production costs of three new product lines. She asked the employee to provide her with a weekly report on the information with a final summation in six weeks. What step of the performance management process is Anita engaging in when she asks for a weekly report?

Monitor and evaluate performance

Which two of the following are concerns that a manager should consider when an employee is promoted?

Nondiscrimination and Fairness

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH Act

Which legislative act was passed to ensure safe and healthy working conditions for employees?

Occupational Safety and Health Act (OSHA)

What is the primary difference between performance appraisals and performance management?

Performance appraisals are occur infrequently.

Refer to Figure 9.1 and place these steps in the strategic human resource process in the correct order, with the first step listed at the top, and the final step listed at the bottom.

Plan human resources needed, Recruit and select employees, Orient, train and develop employees, and Perform appraisals of employees

Strategic human resource planning is focused on which two initiatives?

Predicting future employee needs Understanding current employee needs

What occurs during a structured interview?

The interviewer asks every candidate the same set of questions.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

The system gets rid of talented as well as untalented people., It creates legal risk due to the perception of bias., and It results in reduced employee performance.

Unfortunately, bullies often display which of these characteristics?

They are charming. and They are successful.

Many employers are wary of giving references for which of the following reasons?

They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They fear that negative reviews may result in former employees suing the company.

What is the primary goal of the strategic human resource management process?

To achieve the optimal work performance for supporting the company's mission and goals

What strategy do employers use to eliminate the risk of bias in job interviews?

Use a committee of three or more people to design, conduct, and evaluate the interview.

Match the element of compensation with its description.

Wages or salary: Monetary payments to employees in exchange for doing their jobs Monetary payments to employees in exchange for doing their jobs Incentives: Inducements to attract and retain top performers or induce employees to be more productive Inducements to attract and retain top performers or induce employees to be more productive Benefits:Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Working conditions, Employee compensation, Job security, and Employee benefits

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

Derrik is the manager of a large restaurant. Three times a week, he shadows his servers to observe their flow of work and see how they service the customer. Derrik is understanding the basic elements of the server's job by participating in job

analysis

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

Belinda's boss shouts at her and uses profanity when he is upset and has humiliated her in staff meetings by belittling her opinions and calling her "stupid." These are examples of _____.

bullying

Repeated mistreatment of one or more persons involving abusive physical, psychological, verbal, or nonverbal behavior that is threatening, humiliating or intimidating is a type of harassment known as _____.

bullying

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

An employee may be _____, or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

demoted

A job _____ summarizes what the holder of the job does and how and why he or she does it.

description

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____

discrimination

Ability, performance, and personality tests are the three most common types of ______ tests.

employment

Yuki was just hired as a financial analyst and will spend the next two weeks learning company policies, procedures, and culture with other new hires. This type of process is known as ______, or employee socialization.

onboarding

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management.

human resource (HR)

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

"Using their brains instead of their brawn" BEST describes ______ workers.

knowledge

A(n) _____ worker is someone whose occupation is principally concerned with generating or interpreting information as opposed to manual labor.

knowledge

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.

laid off

Match the type of dismissal with its description.

layoff:Temporary dismissal from an organization, likely due to economic conditions Downsizing:Permanent dismissal, often related to a company-wide reorganization firing:Permanent dismissal for cause

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Helping a new employee to learn the ropes of the organization and fit easily into the new job is known as ______

orientation

When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.

orientation

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

performance

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

performance management

A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies.

posting

Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.

promotion

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

Individuals who are asked to provide assessments of former employees are known as _____.

references

Angela's boss has repeatedly asked her to go out with him and has suggested that her repeated refusals may negatively impact her next performance review. Angela's boss is guilty of _____.

sexual harassment