Ch1-6

Which of the following characteristics are examples of tolerance or empathy? Check all that apply. Flexibility Insistency Closed-mindedness Patience Understanding Impatience

Flexibility Patience Understanding

Select the type of information flow: You call your team's IT representative on the telephone to let him know about an issue you are having with your server.

Horizontal flow

identify the trend that affects the workplace: Julia, an HR manager at a telecommunications company, is in charge of designing and presenting a seminar that meets the needs of its North American workforce. This group includes men and women right out of college, close to retirement, and from a variety of fields.

Increasingly diverse workforce

The German culture believes in personal responsibility in business matters.

Individualism

What form of nonverbal communication will serve you best? Sustained eye contact Standing far away Note taking

Sustained eye contact

Which of the following phrases would be most inclusive when creating the invitation? You and your partner are invited You and your spouse are invited You and your guest are invited

You and your guest are invited

Organizations form teams because teams usually

are more productive

A disadvantage is that written documents

lack verbal cues

generalizations applied uncritically to large groups of people

stereotypes

When writing a report or proposal, an advantage is that you can

use precise wording

Last year, Brickerhoff & Dunne LLC, a financial consulting firm in Dallas, remodeled its conference room to accommodate virtual meetings with its partners and clients in Tokyo and London. When meeting participants sit at the conference table, they are able to see their colleagues, who are in remote locations, in real time. To make the meeting more successful, managers at Brickerhoff & Dunne LLC should do which of the following? Check all that apply.

- Build trust by logging in early and engaging in small talk. - Decide what language will be used in the meeting. - Remind meeting attendees to silence electronic alerts and alarms

Attached, you should find three charts and two graphs. I have scheduled the first conference call for 18.10.08 and the next for 20.10.08. What has she done to make her writing more easily understood? Check all that apply. Humor is used to be friendly. Contractions are not used. The sentences are short. The date format matches the local style. Conversational idioms are used to enhance readability. The sentences are shortened using acronyms.

- Contractions are not used. - The sentences are short. - The date format matches the local style.

The staff meeting started at 2:00 p.m., but Ginny didn't arrive until 2:30 p.m. She listened to a discussion of order-processing problems and began to shuffle through a stack of papers looking for the agenda. Frustrated, she leaned over and whispered to you, "What's going on?" You tried to explain the situation, but by the time you had finished, the meeting was over. 1) What could Ginny do to make the next meeting more effective and productive? 2) Ginny could also ______________.

1) Arrive early 2) come prepared

Congratulations! You are now the proud owner of the Dynamo Voice Mail System. For initial setup, press "1." The automated system will guide you through the steps necessary to set your personal away message and organize your voice mail folders. To access your messages now, press "2." To delete messages, press "3." To exit the system, press "9." For more help, or to speak to a customer service representative while you're logged onto the Dynamo system, press the "*" key now. This message is designed to persuade/inform . Specifically, the primary purpose of this message is to sell a voice mail system / provide a refund / give directions / responds to a complaint . The secondary purpose of this message is to maintain the customer's goodwill / offer a guarantee of service / sell more voice mail systems Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply. What is my relationship with the audience? Do I like my audience? Who is my primary audience? What position does the audience hold in my organization? Why am I writing this message?

1) inform 2) give directions 3) maintain the customer's goodwill 4) What is my relationship with the audience? Who is my primary audience? What position does the audience hold in my organization?

When customers start getting sick after eating at a popular new restaurant, the management is worried. The Centers for Disease Control (CDC) schedules an appointment to visit the restaurant's kitchen to determine whether the personnel or the equipment is transmitting a virus to the public. The restaurant's management convenes a meeting to decide how to investigate the problem themselves. They need to make some choices quickly. Which strategy would be most effective in this situation?

A majority decision

Mariana is a regional manager for a company that sells consumer paper products. She manages 12 sales representatives in her region. The sales reps all meet face-to-face at the beginning of each quarter, and they meet virtually each Monday. Last month, the company upgraded their Web conferencing system to include videoconferencing through smartphones. Mariana would like to use the smartphone conferencing application for her weekly meetings because her sales reps are often traveling and don't always have an Internet connection for videoconferencing. What should Mariana do before she switches to using the smartphone videoconferencing tool to hold weekly sales meetings?

Be sure all of her sales reps know how to use the technology.

attitudes toward independence and freedom from control

Collectivism

The Chinese emphasize group membership in their business dealings. Which dimension is described?

Collectivism (place a high value on consensus and a lower value on independence.)

North Americans tend to interpret language literally in their business dealings.

Communication style

You are in the company cafeteria, and your coworkers begin discussing an interaction between your boss and another colleague. You witnessed the actual encounter, so you know that your coworkers are wrong and that the situation is being discussed in a way that may be hurtful to both your boss and the colleague. How should you respond?

Correct your coworkers' misconceptions.

Which of the following suggestions acknowledge different values and respect the need for moral initiative? Check all that apply. Refuse alternatives. Embrace transparency. Don't rationalize shady decisions. Avoid reflex judgments. Make reflex judgments. Rationalize questionable decisions. Broaden your view.

Embrace transparency. Don't rationalize shady decisions. Avoid reflex judgments. Broaden your view.

The United States imports tariff-free goods from Mexico. Identify the trend

Favorable trade agreements

What strategy could you employ to come up with the best groups? Throw all the names in a hat and randomly choose your teams. Choose teams that are primarily of the same culture or race and add one or two others based on their personal strengths and weaknesses. Focus on the overall strengths and weaknesses of each person instead of focusing on differences such as race, gender, and age.

Focus on the overall strengths and weaknesses of each person instead of focusing on differences such as race, gender, and age.

When you visit the executive assistant to request important changes to a spreadsheet, he is hard at work, e-mailing clients. The moment you arrive, however, he stops typing, turns to face you, and looks you in the eye. What message is the executive assistant expressing nonverbally?

He values your time.

Randi Lynn supervises 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives e-mail summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting. What nonverbal messages do Dennis's sloppy e-mails send to Randi Lynn? Check all that apply.

I am unprofessional. I don't respect your authority. I don't take my job seriously.

identify the trend that affects the workplace: Thomas is learning Spanish so that he can more easily communicate with his teammate based in Mexico City.

Increasingly diverse workforce

When presented with ethically ambiguous situations, which of the following questions can help you make good decisions?

Is the action you are considering legal?

Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply. Listen without interrupting. Observe eye messages. Speak loudly. Assign blame. Discourage feedback. Smile when appropriate. Check frequently for comprehension. Follow up in writing. Teach English phrases. Assume comprehension. Encourage accurate feedback. Accept blame.

Listen without interrupting. Observe eye messages. Smile when appropriate. Check frequently for comprehension. Follow up in writing. Encourage accurate feedback. Accept blame.

In the United States, employees are often encouraged to voice their opinions. Which dimension is described?

Power distance

views on social inequality and expectations for behavior based on social status

Power distance

In Japanese culture, employees show deference to their managers.

Power distance (formal power hierarchies-Subordinates tend to adhere to their roles and defer to authority)

A U.S. retailer of high-tech products looks to open stores in Russia where there has been a surge in demand for smartphones and tablet computers. Identify the trend

Robust middle-class growth

Most employers agree that a prospective employee must meet fundamental criteria, including a required major, course work, and GPA. In addition, employers seek a variety of other skills in all employees, regardless of position. According to the National Association of Colleges and Employers, which of the following are the job skills most employers seek? Check all that apply.

Strong written communication skills Initiative Strong work ethic Ability to work in a team

identify the trend that affects the workplace: Erin works for a company that manufactures outdoor gear. Last month she and five other employees worked as a group to address customer issues with a tent currently on the market. This month she's working with a new group to figure out how the company can target products to younger customers.

Teaming

In general, North Americans prefer quick decisions.

Time orientation

What is one way to improve the horizontal flow of information?

Train employees to work as a team that uses better communication techniques.

Jen is on a project team that has members in four different locations in three time zones. When the team needs to meet at a time that differs from the scheduled weekly meeting, the amount of communication required to find an appropriate meeting time nearly fills up Jen's e-mail inbox. She would like a more efficient way to schedule meetings. What should Jen do, considering that she wants a better method for scheduling team meetings?

Use a digital calendar system.

I have attached the contract for you're review. Please review this ASAP. What can he do to improve the clarity of what he wrote? Check all that apply. Use correct grammar. Use casual language. Consider the recipient's communication style. Write out acronyms. Use contractions. Use longer sentences.

Use correct grammar. Consider the recipient's communication style. Write out acronyms.

How should you practice courtesy with customers?

Use polite words.

Which of the following sentences avoids judgmentalism and exhibits supportiveness? With one more meeting, I'm sure we can come to an agreement. We're going to need another meeting before we can come to an agreement. Unless you agree to another meeting, I'm not sure we can close the deal.

With one more meeting, I'm sure we can come to an agreement.

When you are preparing a presentation, you find the perfect graphics on the Internet. Should you use them?

Yes, as long as you follow copyright law.

Were you to get permission to use the images in the report, how should you use them?

You should include a citation of the image's original source.

Your company has used the same logo for years. A few weeks ago you decided it was time for a fresh look, so you hired a graphic designer. She provided you with several different designs, and you like them all. You want to acknowledge her hard work, maybe in a form that she could use in her portfolio. What is the best way to accomplish this goal? You should use a phone call/instant message/text/letter , which is a lean/rich medium

a letter; lean

an obstacle in the horizontal flow of information

a person's ego

You are the director of marketing for a nationwide chain of stores. Sales are flat, and something must be done quickly to restore shareholders' faith in the company. You need to discuss marketing strategies with the district managers for all of the regions in the chain as soon as possible. How can you communicate with all of them efficiently? You should use a videoconference/Facebook message/e-mail/face-to-face meeting , which is a lean/rich medium

a videoconference; rich

Effective writing skills are

critical for a successful career in business

For example, if you're having trouble focusing on a message, you could a. focus on empathic listening skills b. identify key facts c. fake attention

identify key facts

The most common function of a business communication is to ____________

inform

- produce and consume information in the workplace. - make sense of figures and data.

information worker

Willa is meeting with her coworker Mabel to get a better understanding of the figures and data in Mabel's most recent Customer Status Report. Because she works to interpret the meaning of words, figures, and data, Mabel is considered to be a(n) _______________

information worker

Don't forget to give the notes to Maria and ____ I me

me

Poornima Wong, from customer relations, expresses concern over the e-mail privacy policy you have submitted to your team for approval. You listen carefully as Poornima lists the effects the policy will have on customer relations. To manage this conflict, you can ___________.

understand Poornima's point of view

For _____ was the laptop ordered?

whom (Who and whoever are used as subjects of sentences or clauses. Whom and whomever are used as objects. Usually, who is used before a verb, and whom is used before a noun or pronoun and after a preposition.)

What are some of the characteristics and skills most employers look for in recruits? Check all that apply. Eagerness to learn about new technologies Willingness to listen to other opinions Steadfast adherence to routine Tendency to keep new ideas quiet Critical thinking

- Eagerness to learn about new technologies - Willingness to listen to other opinions - Critical thinking

Michael doesn't agree with the direction his teammates want to go with the team's project. Michael wants to understand his teammates' reasoning. As they attempt to explain it to him, he keeps interrupting with questions and strong objections. Michael is becoming more and more frustrated as the meeting goes on. What can Michael do to reduce his frustration and listen more effectively? Check all that apply. He can avoid interrupting his teammates. He can interrupt only for critical objections. He can change the subject. He can write down his questions and save them until the end.

- He can avoid interrupting his teammates. - He can write down his questions and save them until the end.

Which of the following practices are important when encouraging collaboration in a virtual meeting? Check all that apply.

- Recap and summarize often. - Use roundtable discussions. - Use precise language.

Group behaviors that help to create successful team outcomes include

- abiding by team rules - analyzing tasks and defining problems - contributing information/ideas - listening actively - encouraging members to participate

Is it appropriate to use the publicly posted images in the report without permission?

No, using the images may break the law.

In general, the Germans prefer prompt (fast) responses.

Time orientation

an obstacle in the upward flow of information.

reprisals for honest communication

Choose those characteristics that describe culture from the following list. Check all that apply. Culture is inherently logical. Culture never changes. Culture is learned. Culture is the basis of self-identity and community. Culture is inherently illogical. Culture is solely dedicated to art and music. Culture is dynamic. Culture is personal. Culture combines the visible and the invisible. Cultural norms are easy to change.

- Culture is inherently logical. - Culture is learned. - Culture is the basis of self-identity and community. - Culture is dynamic. - Culture combines the visible and the invisible.

You and a coworker, Nicola, disagree over how to address a problem your team has encountered. You often don't understand Nicola's arguments and have the opinion that she is not always well informed. However, this is an important decision, and you know the situation requires you to consider all options before proceeding. What can you do to make sure you understand Nicola's argument? Check all that apply.

- Keep an open mind. - Separate facts from opinions.

Nate, Shelby, and Tomas are in a conference room gathered around a speakerphone. Tomas dials a number and is connected to a conference bridge, where he enters a passcode. Katrina joins the meeting by dialing in from her home office using her smartphone. All four join the company's monthly virtual sales meeting with their coworkers from around the country. Which of the following should Nate, Shelby, and Tomas do to make the meeting more successful? Check all that apply.

- Log into the meeting 15 minutes early to avoid problems. - Summarize the discussion to be sure that virtual technology limitations are overcome.

Thank you for giving my team the opportunity to present our proposal for the opening of 11 new stores in Copenhagen; we'd like to meet again to discuss the details further. How would you improve this sentence so it is clearer? Check all that apply. Make names of cities lowercase. Include more ambiguity. Add a comma after the first two words of the sentence. Make the sentence shorter. Cite numbers using figures instead of spelling them out. Write out the contraction.

- Make the sentence shorter. - Cite numbers using figures instead of spelling them out. - Write out the contraction.

Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply. Correct mispronunciations. Observe eye messages. Follow up with a phone call. Speak loudly. Speak slowly and enunciate clearly. Use simple English. Learn foreign phrases.

- Observe eye messages. - Speak slowly and enunciate clearly. - Use simple English. - Learn foreign phrases.

Which of the following are important to do before ending a virtual meeting? Check all that apply. - Establish ground rules for communication. - Review meeting decisions. - Remind people of action items. - Confront conflict frankly.

- Review meeting decisions. - Remind people of action items.

Which of the following is needed for information literacy? Check all that apply. - The ability to separate fake news from real news - Blockchain development - Critical thinking - The ability to accurately evaluate information

- The ability to separate fake news from real news - Critical thinking - The ability to accurately evaluate information

Today's college graduates are likely to have a more fluid, less defined career path. Which of the following will help college graduates stay relevant in their chosen fields? Check all that apply. - The corporate lattice - Web development - Information literacy - Kaizen

- The corporate lattice - Information literacy - Kaizen

Because transit tends to be congested in this country, many people prefer to shop in their local neighborhoods. They tend to go to stores several times a week to get what they need rather than making one big trip less frequently. Since the culture of this company is very network oriented, shoppers expect a trip to the store to involve significant interaction with store employees. Shoppers are also used to good deals and haggling for better prices. 1) A U.S. store opens in this country and exhibits the following characteristics. Which of these characteristics will be problematic for the success of the store? Check all that apply. - Product experts on the floor to answer customers' questions - Products available individually rather than in bulk - A few large flagship stores located in big cities - High-end pricing - Store locations easy to access via public transit 2) Which of the following has contributed to the increasing importance of intercultural communications in the United States? Check all that apply. - Increased cultural diversity due to immigration - An aging population - Interconnected global commerce

1) - A few large flagship stores located in big cities - High-end pricing 2) - Increased cultural diversity due to immigration - Interconnected global commerce

You spend your time reviewing safety reports, entering them into the database, and compiling statistical analysis of the results for your superior, Ray Blaine. Recently Mr. Blaine met with you to ask about some of your information and provide feedback on the analysis, and he mentioned he would like an updated version of the report no later than the end of the week. He asked twice if you will be able to finish the report by then. Following this query, Mr. Blaine often compliments you on the results of your past analyses. 1) What is the most important message your superior is trying to deliver? 2) Which of the following will indicate to Mr. Blaine that you are actively listening to his comments and suggestions?

1) He wants to know when the report will be ready. 2) Lean forward and make eye contact.

You are a member of a project team revising your company's ethics policy. The team has representatives from four divisions: Software Engineering, Business Systems, Demand Planning, and Corporate Communications. You are the Corporate Communications representative and the team's leader. Audra, a member of the project team, comments that the team is not performing as well as it could. Then she suggests that the team review a new draft of the ethics policy. She believes the policy will have positive effects on the team and on the organization as a whole. 1) What is the most important message your colleague is trying to deliver? 2) What can you do to listen more effectively to your colleague?

1) She wants to present a new draft of the ethics policy. 2) Remain objective.

In early October, department stores begin to prepare for upcoming holiday sales. Retail stores often make 25 percent or more of their yearly revenue during November and December. Sales associates for a nationwide department store are hired for their energy and enthusiasm, but after the long summer months, many are unprepared for the intense workload of the holiday sales season. Mabel James, general manager of store #415, knows she needs to get the staff excited about their jobs, their stock, and their customers before the holiday season begins, and has designed a series of incentives for employees who reach sales goals. Mabel calls a meeting. 1) Which of the following describes the purpose of Mabel's meeting? 2) In this situation, how many people should be invited to attend the meeting? 3) Planning meetings is often difficult. Busy schedules make finding adequate meeting times challenging. Digital calendars allow professionals to use their time more effectively by enabling them to:

1) To motivate employees 2) All employees 3) Make appointments, check availability, and keep track of daily activities

The Freebird Turbocharger is being recalled. All customers who submitted warranty cards may have their installed turbochargers replaced for free by authorized mechanics. If you do not have a warranty with Freebird, bring your original receipt to your local Freebird dealership, and it will complete the repairs at cost. This message is designed to persuade/inform . Specifically, the primary purpose of this message is to provide customer service / file a complaint / apologize to a customer / refuse a refund . The secondary purpose of this message is to rebuild the customer's goodwill / sell more video games / provide a refund Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply. Can the audience respond before the weekend? What do I know about the audience's education, beliefs, culture, and attitudes? How much does the audience know about my topic? How will the audience react to my message? What format should I use?

1) inform 2) notify customers 3) retain the customer's goodwill 4) What do I know about the audience's education, beliefs, culture, and attitudes? How much does the audience know about my topic? How will the audience react to my message?

We strive to satisfy all our customers, so we invite you to exchange "Gods of Parnassus" for another video game from our large inventory. Although we are unable to offer refunds for opened games, we believe you will be able to choose a suitable replacement game in exchange. This message is designed to persuade/inform . Specifically, the primary purpose of this message is to provide customer service / file a complaint / apologize to a customer / refuse a refund . The secondary purpose of this message is to rebuild the customer's goodwill / sell more video games / provide a refund (4) Which are appropriate questions to ask when anticipating and profiling your audience? Check all that apply. If my message is forwarded, will it make sense to the new people who see it? How can I prevent other people from seeing this message? Will someone other than my audience see my message? If others see the message, how might they differ from my original audience? Can I get someone else to transmit this message?

1) inform 2) refuse a refund 3) rebuild the customer's goodwill 4) If my message is forwarded, will it make sense to the new people who see it? Will someone other than my audience see my message? If others see the message, how might they differ from my original audience?

Thanks for sending the catalog proofs. It was so good to hear from you again!!! My sister forwarded me this funny story, and I immediately thought of you! 1. To project a more professional image, the writer ____________ . 2. In addition, the writer _____________ .

1. shouldn't use exclamation points often 2. should not include senseless chatting

You are about to record your new voice mail message. Which of the following voice mail backdrops would be most professional?

A quiet background so that the caller can clearly hear your name and message

Which of the following is an advantage to organizations that value a diverse workforce? Check all that apply. Better decision making and problem solving Increases in discriminatory lawsuits and union clashes Better understanding of consumer trends Innovative and effective solutions

Better decision making and problem solving Better understanding of consumer trends Innovative and effective solutions

During a conference call with the corporate office, you are told by a senior executive that you will be going abroad in the next week to finalize a large account. He informs you that your expense account for this trip will be larger because, in order for the deal to go through, you must pay the top executives $5,000 each. How do you respond to this information? Clarify the situation, and ask specific questions about the overseas company's cultural and ethical practices. Also, ask what your company policies are regarding intercultural ethics. Suggest that you pay just one executive this time around and save the company money. Accuse the senior executive of global corruption and read him the Sarbanes-Oxley Act of 2002.

Clarify the situation, and ask specific questions about the overseas company's cultural and ethical practices. Also, ask what your company policies are regarding intercultural ethics.

Scandinavian cultures do not rely heavily on social or nonverbal cues to convey meaning. Which dimension is described?

Context

You are reviewing a prototype refrigeration system developed by a Mexican manufacturing firm. The firm is eager to do business with your company, but you find that the prototype doesn't meet safety standards. You feel the system needs further development, but the company's representative, Mr. Lopez, keeps hinting that they'd like to start shipping soon. In this situation, which approach would you take to allow Mr. Lopez to save face? Explain that, given time, their product could fill your needs and that you are looking forward to more of their safety test results. Explain that the system doesn't currently meet Western safety standards, but you might be interested in it if they address those concerns. Explain that safety is a major concern to Western consumers; as a result, you won't be able to do business with them yet.

Explain that, given time, their product could fill your needs and that you are looking forward to more of their safety test results.

"Hey Marilyn, Nice work on that presentation. I'm going to send a copy to the board to show off your creativity. Congratulations to you and your team. Speaking of teams, your leadership during the presentation really shows, and you deserve a promotion for all that hard work. A team is only as good as its leader, after all." Before sending the message, it occurs to you that your e-mail will probably be forwarded to other employees. What will you need to change to make the message appropriate for everyone? Start with the promotion discussion, and use a more formal tone. Explain why the recipient is more deserving of a promotion than the other team members. Focus on congratulating the team using each individual's name, and avoid mentioning the promotion.

Focus on congratulating the team using each individual's name, and avoid mentioning the promotion.

"Dear Ms. Morales, We have a problem. The other day I saw one of my coworkers loading boxes into the trunk of her car. I offered to help because I thought she was taking work home. The lid slipped off one of the boxes, and I realized it was full of photocopied plans from our latest prototype. She's not on the development team, so there's no reason she should have these documents. I'm not sure what, if anything, I should do about this." Before sending the message, it occurs to you that your e-mail will probably be forwarded to the legal team. What will you need to change to make the message appropriate for both your supervisor and the legal team? Give more specific information, including dates and names. Make the message friendlier, and use positive language. Make the message more expressive to show your outrage.

Give more specific information, including dates and names.

After solidifying an overseas deal with a large bottling company, the executive informs you that in order to expedite the signing of the materials, he will need an extra $10,000. How should you react to his request? Immediately judge the man as immoral and corrupt and end the business deal. Inform the executive that this extra $10,000 wasn't in the original contract. Avoid assuming unethical behavior until you clarify what he is asking for in relation to the agreed-upon contract. Negotiate his request and offer $5,000.

Inform the executive that this extra $10,000 wasn't in the original contract. Avoid assuming unethical behavior until you clarify what he is asking for in relation to the agreed-upon contract.

A U.S. design firm is collaborating with two other international design firms to update the office decor for a multinational company. Members from all three firms are working together virtually from various locations around the globe. The team uses teleconferencing and e-mail to collaborate. Recently, however, the team encountered a costly situation where a custom fabric design order was placed by a team member in Hong Kong and then again the next day by a team member in San Diego. What should the team do to avoid similar mistakes in the future?

Keep better track of information by using a shared database.

Your appearance sends an important nonverbal message to business colleagues and potential employers. Strive to convey a professional appearance at all times. Which of the following is most professional? Showing all of your artistic tattoos Wearing athletic sneakers daily Keeping neatly styled hair

Keeping neatly styled hair

You are an HR representative for a global shipping company. Your supervisor asks you to contribute ideas via e-mail on possible discussion topics for the next HR meeting on intercultural ethics. What discussion topics could you suggest? Organizational mapping Legal requirements, company policies, and conflicting cultural norms Ways to avoid being caught when participating in unscrupulous business practices abroad

Legal requirements, company policies, and conflicting cultural norms

"Dear Sally, Thanks for lunch. I had a great time, and we accomplished a lot. Those pictures of your kids are adorable. Listen, I wanted to see whether we could schedule a meeting with the boss for Friday to go over the survey plan we made at lunch. Could you contact him and try to set something up when you both are available? I can be free anytime on Thursday or Friday." Before sending the message, it occurs to you that your e-mail will probably be forwarded to your supervisor. What will you need to change to make the message appropriate for both a colleague and your supervisor? Make the message more formal and remove the personal discussion. Describe what you had for lunch and what the kids look like in detail. Give a complete summary of the survey plan in case your colleague has forgotten what you talked about.

Make the message more formal and remove the personal discussion.

James has been working closely with a new supplier in India to produce products for the U.S. market. James has offered several suggestions to improve the efficiency of the assembly line, but every time he meets with the supplier, it seems no changes have been made. James decides to meet with the new supplier to learn more about their process and why they do things the way they do. Which of the following is James experiencing in his encounter with his new supplier? Ethnocentrism Open-mindedness Prejudice

Open-mindedness

identify the trend that affects the workplace: Gary is a public relations associate for a manufacturer of high-tech products, but his interactions in the company are not limited to the PR department. Because the people he interacts with change from project to project, he's worked with engineers, media specialists, a sociologist, and various contract workers from outside the company.

Teaming

You are a new employee at a global publishing company. During your first week of work, you receive an e-mail from the human resources department announcing a meeting about the company's policies on ethical codes of conduct when dealing with business practices abroad. What can you expect to learn during this meeting? The way to greet people in Japan, Germany, and Switzerland The appropriate amount of money to spend on business gifts How to wear traditional clothing in India

The appropriate amount of money to spend on business gifts (Gifts can often signify trust and gratitude. Depending on the culture and context, however, the manner in which gifts are or are not given may result in a loss for your company. Understanding your company's policy on gift giving and receiving is critical.)

Which of the following sentences avoids judgmentalism and exhibits descriptiveness? That slide presentation you gave was really terrific. As slide presentations go, yours was top-of-the-line. The pie charts in your presentation displayed avenues for growth in the coming year.

The pie charts in your presentation displayed avenues for growth in the coming year.

In general, the Japanese do not like to be rushed into decisions. Which dimension is described?

Time orientation

You're putting the final touches on a proposal. It all looks good, but you realize you forgot to include the material costs and don't have that information at your fingertips. The supply chain specialist would know, but he's in another building and doesn't seem to be online right now. You'd really like to finish the proposal today. What is the most efficient way to contact him for the detailed numbers needed for the proposal? You should use a phone call/instant message/text/letter , which is a lean/rich medium

a phone call; rich

The exchanging of ideas and message with superiors, coworkers, and subordinates is done through the process of ______________

internal communications

Willa, a recent college graduate with little job-related experience, was recently hired at Lewiston Communications as a marketing specialist. Willa was hired specifically for her education and her ability to learn. Willa, according to management guru Peter Drucker, is considered a(n) ________________ .

knowledge worker

For example, imagine that you are attending a sales meeting. You've been there for two hours; there are many figures and charts to examine, and the speaker isn't very exciting. To absorb important information in this situation, you'll have to exercise advanced ______________________

listening skills

an obstacle in the downward flow of information.

long lines of communication

Darnell can best project professionalism when e-mailing business associates by ____________.

observing correct grammar

You're at your weekly meeting with your teammates. The team's last assignment was producing a broadcasting company's new line of educational programs. Those programs are currently at the top of their category, according to the latest television ratings. "Now," says the team leader, "our next project will be developing science programming. Let's get to work!" Immediately, ideas begin to flow, individual team members take on tasks, and after an hour, you and your team have developed an action plan for a series of science programs. Which phase of team development does this situation describe?

performing

For example, in some societies it is considered rude to ________ point your finger exchange business cards nod your head

point your finger