Ch.15
After receiving negative feedback about her company, the CEO showed double-loop learning by saying,
"I must tell the customer service department about this problem."
An important way for leaders to capitalize on challenging experiences is for them to be given
leeway in choosing how to resolve the problem.
Executive coaching can be part of leadership development because
managers receive advice and encouragement about leadership skills.
Self-discipline plays an important role in leadership development because
many forms of personal development require self-discipline.
Online mentoring works by essentially
matching mentors and mentored employees via websites.
A strongly recommended approach for the board to use in choosing a new CEO is for the board members to
minimize social contact with the candidates and thus maintain objectivity.
Keith is a lopsided leader, so he best fits the category of being too
operational and too enabling.
Brenda has just assumed her first leadership position at her company. She is likely to face all but which of the following challenges?
Having realistic expectations about how much she can accomplish right away
A distinguishing characteristic of a mentoring relationship is that
an emotional relationship exists between the mentor and the protégé.
A major reason that leadership talent can be developed is that it involves
behaviors that can be translated into doable tasks.
The purpose of psychotherapy as leadership development is to
decrease sources of stress that lower productivity.
An important approach to succession planning is to
develop enough strong leaders throughout the company.
The opposite end of the leadership dimension forceful is
enabling.
According to Richard Branson, the top executive of Virgin Atlantic, the best developer of a leader is
failure.
To use the shadowing form of mentoring, the protégé
follows the mentor around for a stated period of time.
A major purpose of assigning managers to cross-functional teams to work on an important problem is to
give them experience in working with other disciplines.
Barry gets promoted to the CEO position partly because he is perceived to be an inside-outside leader, meaning that he
has experience at the company but also has an outside perspective.
Cindy is hired to replace a well-liked leader. As a result Cindy is likely to
have some difficulty exerting her authority.
It has been observed that when a founder leaves a business,
he or she should cut off all future contact with the new leader.
Because individual differences exist among leaders, before conducting a leadership development and training program, first
identify universal training needs.
Shay works for PricewaterhouseCoopers where she participates in action learning for leadership development. Shay is therefore
invited to shadow a member of the executive team.
The support in a feedback-intensive management development program relates to
providing program participants with the right amount of challenge.
Developing a pool of leadership successors combines evaluating potential with giving high-potential candidates the
right type of developmental experiences.
A key element of behavioral role modeling involves
role-playing behavior that the learner has observed.
To achieve multifunctional managerial development, a leader would have to
serve multiple functions in his or her organizational unit.
Multiple online role playing fantasy games are now in use in leadership development as a type of
simulation.
Of the following, the most likely to be emphasized in a personal growth program of leadership development is
the contingency approach.
A major aim of the socializing approach to leadership development is for participants to
understand and accept the company vision and values.