Ch.4

E) classified government documents

100) Obtaining cost information is a primary difficulty associated with benchmarking. The following are typical sources for collecting information except from A) published reports, industry research firms, and trade groups. B) talking to knowledgeable industry leaders. C) field trips to the facilities of competitors or noncompeting firms. D) independent firms and consulting firms to gather best practices and comparative cost data without identifying competing firms. E) classified government documents

A) a company's own internal activity segments, the suppliers' part, and the forward (distribution) channel portion of the value chain system.

101) Managers can improve efficiency and effectiveness in a company's value chain by analyzing A) a company's own internal activity segments, the suppliers' part, and the forward (distribution) channel portion of the value chain system. B) a company's reinforced activities identified as efficiency measures for improved effectiveness. C) only the internal activity segments. D) only the suppliers' part. E) only the distributors' channel portion

D) eliminating some cost-producing activities altogether by revamping the value chain.

102) Remedying an internal cost disadvantage involve A) investing in costly technological improvements. B) redesigning the product or some of its components to reduce defect rates and warranty returns. C) forgoing the use of best practices throughout the company. D) eliminating some cost-producing activities altogether by revamping the value chain. E) performing activities in the same way as done earlier

C) implementing aggressive strategic resource mapping to permit across-the-board cost reduction

103) If you were a consultant to SunPower, one of the largest solar power companies in the United States, you would not recommend which activity to remedy high internal costs relative to its rivals? A) finding ways to detour around activities or items where costs are high B) redesigning the product or some of its components to permit more economical manufacture or assembly C) implementing aggressive strategic resource mapping to permit across-the-board cost reduction D) outsourcing high-cost activities to vendors or contractors who can perform them more economically E) relocating high-cost activities (like manufacturing) to geographic areas (like China or Latin America or Eastern Europe) where they can be performed more cost effectively

D) switching to activity-based costing.

104) A company's strategic options for remedying cost disadvantages in internally performed value chain activities do not include A) revamping its value chain to eliminate or bypass some cost-producing activities (particularly low value-added activities). B) implementing the use of best practices, particularly for high-cost activities. C) investing in productivity-enhancing, cost-saving technological improvements. D) switching to activity-based costing. E) outsourcing the performance of high-cost activities to vendors that can perform them more cheaply

E) persuading forward channel allies to implement best practices

106) Remedying a supplier-related cost disadvantage would not entail A) integrating backward into the business of high-cost suppliers in an effort to reduce the costs of the items being purchased. B) negotiating more favorable prices with suppliers. C) collaborating closely with suppliers to identify mutual cost-saving opportunities. D) switching to lower-priced substitute inputs. E) persuading forward channel allies to implement best practices

D) insisting on across-the-board cost cuts in all value chain activities—those performed by suppliers, those performed in-house, and those performed by distributors/dealers.

107) Remedying a cost disadvantage associated with activities performed by forward channel partners (wholesale distributors and retail dealers) would not involve A) changing to a more economical distribution strategy such as putting more emphasis on cheaper distribution channels (perhaps direct sales via the Internet) or perhaps integrating forward into company-owned retail outlets. B) enhancing differentiation through activities such as cooperative advertising at the forward end of the value chain. C) pressuring distributors/dealers and other forward channel allies to reduce their costs and markups. D) insisting on across-the-board cost cuts in all value chain activities—those performed by suppliers, those performed in-house, and those performed by distributors/dealers. E) collaborating with forward channel allies to identify win-win opportunities to reduce costs

E) enhancing cost-reducing activities with defensive functionality designed to create incentives

108) The means to enhance differentiation through activities at the forward end of the value chain system do not include A) engaging in cooperative advertising and promotions. B) creating exclusive arrangements with downstream sellers or other mechanisms that increase their incentives for enhanced-delivery customer value. C) creating and enforcing standards for downstream activities. D) assisting in training channel partners in business practices. E) enhancing cost-reducing activities with defensive functionality designed to create incentives

A) contribute to greater efficiency and lower costs and provide a basis for differentiation

109) A company's value-creating activities can offer a competitive advantage in one of these ways. A) contribute to greater efficiency and lower costs and provide a basis for differentiation B) contribute expense savings and enhance product exclusivity C) reduce cost disadvantages and market price anomalies D) contribute customer experience value and conserve operating functionality E) contribute to competitive assets and discontinue distinctive competencies

A) undertake ongoing and persistent efforts to be cost-efficient and develop differentiation advantages.

110) For a company to translate its performance of value chain activities into a competitive advantage, it must A) undertake ongoing and persistent efforts to be cost-efficient and develop differentiation advantages. B) have more core competencies than rivals. C) have at least three distinctive competencies. D) have competencies that allow it to produce the highest-quality product in the industry. E) have more competitive assets than competitive liabilities

A) position itself in the industry's more favorably situated strategic group.

111) To build a competitive advantage by out-managing rivals in performing value chain activities, a company must A) position itself in the industry's more favorably situated strategic group. B) develop resource strengths that will enable it to pursue the industry's most attractive opportunities. C) develop core competencies and maybe a distinctive competence that rivals don't have or can't quite match and that are instrumental in helping it deliver attractive value to customers. D) outsource all of its value chain activities to world-class vendors and suppliers. E) eliminate its resource weaknesses

D) drawing on specific company resources and capabilities that underlie and enable the activity.

112) When companies engage in value-creating activities, they do so by A) focusing on exploiting a company's best-executed operating strategy. B) concentrating on efficient performance of the company's primary value chain activities. C) concentrating on minimizing the costs associated with the design of a product or service. D) drawing on specific company resources and capabilities that underlie and enable the activity. E) focusing on working with forward-channel allies to develop capabilities to outmatch the capabilities of rivals

A) building organizational expertise in performing Carrefour's competitively important value chain activities.

113) As a manager at the French discount retailer Carrefour, you could derive a competitive advantage from A) building organizational expertise in performing Carrefour's competitively important value chain activities. B) understanding how Carrefour's value chain activities provide opportunity for growth. C) building value-creating activities all along Carrefour's value chain. D) increasing Carrefour's superiority over rivals by executing even unimportant tasks and activities extremely well. E) sustaining Carrefour's current chain of activities to lower cost

D) learn how the company ranks relative to rivals on each of the important factors that determine market success and ascertain whether the company has a net competitive advantage or disadvantage vis-à-vis key rivals.

114) The value of doing competitive strength assessment is to A) determine how competitively powerful are the company's core competencies. B) learn if the company's market opportunities are better than those of its rivals. C) learn whether a company has a distinctive competence. D) learn how the company ranks relative to rivals on each of the important factors that determine market success and ascertain whether the company has a net competitive advantage or disadvantage vis-à-vis key rivals. E) determine whether a company's resource strengths are sufficient to allow it to earn bigger profits than rivals

B) developing quantitative strength ratings for the company and key rivals on each industry key success factor and each pivotal resource, capability, and value chain activity.

115) Understanding where a company is competitive requires A) determining whether a company has a cost-effective value chain. B) developing quantitative strength ratings for the company and key rivals on each industry key success factor and each pivotal resource, capability, and value chain activity. C) identifying a company's core competencies and distinctive competencies (if any). D) analyzing whether a company is well positioned to gain market share and be the industry's profit leader. E) developing quantitative measures of a company's chances for future profitability

E) All of the various measures of competitive strength are not equally important

116) Assigning a weight to each measure of competitive strength assessment is generally analytically superior because A) a weighted ranking identifies which competitive advantages are most powerful. B) an unweighted ranking does not discriminate between companies with high and low market shares. C) it singles out which competitor has the most competitively potent core competencies. D) weighting each company's overall competitive strength by its percentage share of total industry profits produces a more accurate measure of its true competitive strength. E) All of the various measures of competitive strength are not equally important

D) competitive strength and financial ratio analyses.

17) In evaluating how well a company's strategy is working, the two best indicators are A) SWOT and value chain analyses. B) Porter's five forces and Value Net analyses. C) value chain and PESTEL analyses. D) competitive strength and financial ratio analyses. E) SWOT and PESTEL analyses.

B) How well is Everlane's present strategy working?

18) Everlane (Illustration Capsule 4.1) is a manufacturer and online marketer of slim-fit denim jeans. When Everlane's managers engage in the process of developing a list of questions to evaluate their company's internal situation, which question should be asked first regarding Everlane's resources and competitive position? A) What strategic issues and problems merit back-burner managerial attention at Everlane? B) How well is Everlane's present strategy working? C) Which are Everlane's least profitable geographic market segments? D) Has Everlane reached competitive parity with its key rivals? E) To what extent do Everlane's value chain activities need to be more or less transparent?v

E) competitive strength assessment

19) Choose the analytical tool that you would use to evaluate how well Apple Inc.'s strategy and competitive approach are currently working. A) PESTEL analysis B) Porter's five forces analysis C) Value Net analysis D) Porter's three tests for evaluating diversification outside the core business E) competitive strength assessment

D) achieving its stated financial and strategic objectives via improvements in its internal processes such as defect rate, order fulfillment, delivery times, days of inventory, and employee productivity.

20) A superior indicator of how sound W. L. Gore's strategy is and whether or not the strategy signals strong execution is A) falling short of its stated financial objectives, that is, its financial performance is well below the industry average, and its market share gains reflect short-term preferences for capacity maximization. B) remaining inattentive to possible improvements in its functional areas, creating stretch business goals, and providing a product-focused value proposition to customers. C) forgoing initiatives designed to build market share and to promote corporate responsibility. D) achieving its stated financial and strategic objectives via improvements in its internal processes such as defect rate, order fulfillment, delivery times, days of inventory, and employee productivity. E) undertaking new initiatives to promote corporate social responsibility

B) gross profit margin

21) Teresa is CFO of a company that sells prescription eyeglasses online. Which financial ratio would indicate to Teresa how well her company's strategy is working? A) return on liquidity B) gross profit margin C) time-to-market ratio D) market share E) webpage views and click-through benchmarks

A) operating profit margin, return on stockholders' equity, and return on assets.

22) Teresa is CFO of a company that sells prescription eyeglasses online. Key financial ratios that could help her measure her company's profitability include A) operating profit margin, return on stockholders' equity, and return on assets. B) times interest earned, current ratio, and acid-test ratio. C) total debt to assets, debt to equity, and long-term debt to equity. D) inventory turnover, accounts receivable collection period, and fixed asset turnover. E) dividend yield on common stock, price to earnings ratio, and dividend payout ratio

C) the company is achieving its financial and strategic objectives and is an above-average industry performer

23) One important indicator of how well a company's present strategy is working is whether A) it has more core competencies than close rivals. B) its strategy is built around at least two of the industry's key success factors. C) the company is achieving its financial and strategic objectives and is an above-average industry performer. D) it is customarily a first-mover in introducing new or improved products (a good sign) or a late-mover (a bad sign). E) it is subject to weaker competitive forces and pressures than close rivals (a good sign) or stronger competitive forces and pressures (a bad sign).

A) R&D, technology, and product design.

24) Key functional strategies of SunPower, a solar power manufacturing and installation company (described in Illustration Capsule 4.2) include A) R&D, technology, and product design. B) benchmarking against rival firms. C) diversifying beyond the low-cost, large-scale utility solar market and into residential and commercial markets. D) divestment of noncore assets. E) forecasting how solar power prices are likely to fluctuate over time.

B) the firm's competitive assets that determine its competitiveness and ability to succeed in the marketplace.

25) A company's resources and capabilities represent A) the firm's net working capital and related determinants for measuring operating performance and capabilities. B) the firm's competitive assets that determine its competitiveness and ability to succeed in the marketplace. C) whether the firm has the industry's most efficient value chain. D) management's sources and uses of funding for new strategic initiatives. E) positive trends with relevant cultural factors related to buyers' choices and product modifications.

A) VRIN tests.

26) If you were asked to use a powerful analytical tool to size up Amazon's competitive assets and determine whether they can provide the foundation necessary for its competitive success in the marketplace, you would choose A) VRIN tests. B) SWOT analysis. C) competitive strength matrix analysis. D) financial and asset management analysis. E) value chain analysis.

A) the firm's competitive assets that determine its competitiveness and ability to succeed in the marketplace.

27) The difference between a resource and a capability is a resource A) the firm's competitive assets that determine its competitiveness and ability to succeed in the marketplace. B) is a reserve supply or back-up supply function, whereas a capability is the ability to manage the resource function. C) is a mechanism used for carrying out some responsibility, whereas a capability possesses the ability to monitor the resource. D) represents the firm's fixed assets, whereas a capability defines whether the firm is competent to perform some function with these assets. E) represents the firm's human assets, whereas a capability defines the skills and knowledge of these human resources.

A) also known as Starbucks's productive inputs or competitive assets, while human assets and intellectual capital are considered capabilities or competencies.

28) Starbucks's employee management, training, and real estate are A) also known as Starbucks's productive inputs or competitive assets, while human assets and intellectual capital are considered capabilities or competencies. B) only representative of Starbucks's physical resources. C) part of Starbucks's inventory of the firm's strengths, weaknesses, opportunities, and threats. D) capabilities that Starbucks developed and enabled via the deployment of company resources. E) considered Starbucks's organizational resources because they consist of processes.

E) cross-functional capabilities for Warby Parker that draw on a number of different kinds of resources and are multidimensional in nature.

29) Warby Parker is an online retailer of prescription eyewear. Warby Parker's capabilities in market research and engineering as well as the company's relations with suppliers and manufacturing companies are considered A) Warby Parker's resources to competently perform some internal activity. B) Warby Parker's core competence. C) by Warby Parker as resources or some combination of those resources. D) a competitively valuable resource for Warby Parker. E) cross-functional capabilities for Warby Parker that draw on a number of different kinds of resources and are multidimensional in nature.

B) whether the resource is really competitively valuable, if it is rare and something competitors lack, how hard it is to copy or imitate, and how easily it can be trumped by the substitute resource strengths and competitive capabilities of rivals.

30) When strategic managers assess the competitive power of company resources, what matters is A) whether it helps differentiate a company's product offering from the product offerings of rival firms. B) whether the resource is really competitively valuable if it is rare and something competitors lack, how hard it is to copy or imitate, and how easily it can be trumped by the substitute resource strengths and competitive capabilities of rivals. C) whether customers are aware of the resource and view it positively enough to boost the company's brand name reputation. D) whether the resource is something rivals are unable to perform, if it is an important differentiating product or service feature, how strongly it contributes to the company's brand image, and if it is the foundation of a cost-based advantage. E) whether the resource is technology based or based on superior marketing know-how.

C) human assets.

31) Tangible resources do not include A) physical resources. B) financial resources. C) human assets. D) technological assets. E) organizational resources.

D) technological assets such as patents, copyrights, and innovation technologies.

32) Tangible resources include A) human assets and intellectual capital, which can include the talent of the work force and the creativity and innovativeness of certain personnel. B) reputational assets, which can include the company's reputation for quality, service, and reliability as well as its reputation for fair dealings with suppliers. C) relationships such as alliances that provide access to technologies, specialized knowhow, or geographic markets. D) technological assets such as patents, copyrights, and innovation technologies. E) company culture and incentive system, which includes the norms of behavior and business principles.

B) creativity, production technologies, and patents

33) Among W. L. Gore's tangible resources are A) human assets and intellectual capital. B) creativity, production technologies, and patents. C) brand, image, and reputation. D) relationships. E) company culture.

A) resources and functions.

34) Starbucks has hired you to make a systematic inventory of its competitive capabilities. To do so, you would conduct an assessment of Starbucks's A) resources and functions. B) competitive set via a strategy matrix. C) sustainability initiatives and resource bundles. D) cross-functional systems and collaborative resource methodology. E) financial statements and managerial depth charts.

D) bundled resources that enable superior performance of cross-functional capabilities that can be leveraged to support its business model and strategy.

35) A company that lacks a stand-alone resource that is competitively powerful may attempt to develop a competitive advantage through A) improved employee training programs, new marketing promotions, or technological enhancements to production processes. B) the development of a new business strategy that draws upon existing resource strengths. C) extensive strategic planning and resource identification sessions involving managers at all levels of the organization. D) bundled resources that enable superior performance of cross-functional capabilities that can be leveraged to support its business model and strategy. E) devising clever approaches to turning resource weaknesses into resource strengths.

A) knowledge based, residing in people and in the company's intellectual capital, or in organizational processes and systems, which embody tacit knowledge.

36) Organizational capabilities are virtually always A) knowledge based, residing in people and in the company's intellectual capital, or in organizational processes and systems, which embody tacit knowledge. B) more complex than resources and are exercised only through key personnel. C) require constant evaluation to ensure cooperative support from management. D) easier and less challenging to categorize than resources because there are fewer to be concerned about. E) reflective of the industry's driving forces.

A) bundles.

37) Warby Parker, an online merchant of prescription eyewear, has linked and closely integrated competitive assets centered around one or more cross-functional capabilities, which are sometimes referred to as resource A) bundles. B) capabilities. C) assets. D) functions. E) competencies.

A) has durable competitive assets that are central to its strategy and superior to those of rival firms.

38) A sustainable competitive advantage is gained when a company A) has durable competitive assets that are central to its strategy and superior to those of rival firms. B) has sufficient resources to expedite its strategy. C) realizes its inherent weaknesses are transformable to advantages. D) can stand out relative to rivals because of resource utilization. E) has resources in well-populated geographical locations

D) VRIN test, which asks if a resource is valuable, rare, inimitable, and nonsubstitutable

39) The four tests of a resource's competitive power are often referred to as the A) SCIR test, which asks if a resource is sustainable, competitive, internalized, and reproducible. B) competitive advantage sustainable method test. C) reliability resources simulation. D) VRIN test, which asks if a resource is valuable, rare, inimitable, and nonsubstitutable. E) organizational capability metric analysis.

D) what the company's resource strengths and weaknesses are in relation to the market opportunities and external threats.

40) The spotlight in analyzing a company's resources, internal circumstances, and competitiveness includes such questions/concerns as A) whether the company is located all over the globe. B) whether the company's key success factors are more dominant than the key success factors of close rivals. C) whether the company has the industry's most efficient and effective value chain. D) what the company's resource strengths and weaknesses are in relation to the market opportunities and external threats. E) what new acquisitions the company would be well advised to make in order to strengthen its financial performance and overall balance sheet position.

C) the company's mission, strategic objectives, and financial objectives

41) Choose the indicator that is not relevant in identifying a company's present strategy. A) the key functional strategies (R&D, supply chain management, production, sales and marketing, HR, and finance) a company is employing B) management's planned, proactive moves to outcompete rivals (via better product design, improved quality or service, wider product lines, and so on) C) the company's mission, strategic objectives, and financial objectives D) moves to respond and react to changing conditions in the macro-environment and in industry and competitive conditions E) the strategic role of its collaborative partnerships and strategic alliances with others

C) the caliber of results the strategy is producing, specifically whether the company is achieving its financial and strategic objectives and is an above-average industry performer.

42) The best quantitative evidence of whether a company's present strategy is working well is A) whether the company has more competitive assets than it does competitive liabilities. B) whether the company is in the industry's best strategic group. C) the caliber of results the strategy is producing, specifically whether the company is achieving its financial and strategic objectives and is an above-average industry performer. D) whether the company has a shorter value chain than close rivals. E) whether the company is in theFortune 500.

B) whether it has a larger number of competitive assets than competitive liabilities and whether it has a superior quality product

43) If you were hired to conduct a review of how effectively Tesla Motors' current strategy is working, what aspect of your review would be considered irrelevant? A) whether the company's sales are growing faster, slower, or about the same pace as the industry as a whole, thus resulting in a rising, falling, or stable market share B) whether it has a larger number of competitive assets than competitive liabilities and whether it has a superior quality product C) the firm's image and reputation with its customers D) whether its profit margins are rising or falling and how large its margins are relative to those of its rivals E) evidence of improvement in internal processes such as defect rate, order fulfillment, delivery times, days of inventory, and employee productivity

E) deployed to develop and enable a firm's capabilities

44) A resource of a firm is considered to be A) a market opportunity. B) an environmental threat. C) the capacity of a firm to competently perform some internal activity. D) a competitive deficiency. E) deployed to develop and enable a firm's capabilities

B) through deployment of a company's resources or some combination of its resources

45) How are a company's organizational capabilities developed and enabled? A) by strengthening the traditions that company executives are committed to maintaining B) through deployment of a company's resources or some combination of its resources C) by talking openly about the problems of the present company and determining how new behaviors will improve performance D) by shifting from decentralized to centralized decision making E) by urging company personnel to search outside the company for work practices and operating approaches that may be an improvement over what the company is presently doing

C) having proven technological expertise and an ability to churn out new and improved products on a regular basis.

46) The best example of a company resource is A) having higher earnings per share and a higher return on shareholders' equity investment than key rivals. B) being totally self-sufficient such that the company does not have to rely in any way on key suppliers, partnerships with outsiders, or strategic alliances. C) having proven technological expertise and an ability to churn out new and improved products on a regular basis. D) having a larger number of competitive assets than competitive liabilities. E) having more built-in key success factors than rivals.

C) having higher earnings per share and a higher stock price than key rivals

47) A good example of a company's resources does not include A) more intellectual capital and better e-commerce capabilities than rivals. B) fruitful partnerships or alliances with suppliers that reduce costs and/or enhance product quality and performance. C) having higher earnings per share and a higher stock price than key rivals. D) a well-known brand name and enjoying the confidence of customers. E) a lower-cost value chain than rivals.

C) it may have a bundle of resources that can be leveraged to develop a distinctive competence.

48) If a company does not possess stand-alone resource strengths capable of contributing to competitive advantage, A) all potential for competitive advantage is lost. B) it is unlikely to survive in the marketplace and should exit the industry. C) it may have a bundle of resources that can be leveraged to develop a distinctive competence. D) it is virtually blocked from using offensive strategies and must rely on defensive strategies. E) its best strategic option is to revamp its value chain in hopes of creating stronger competitive capabilities

B) ascertain which of a company's resources and capabilities are competitively valuable.

49) Resource and capability analysis is designed to A) ascertain the internal marketplace of nondistinct divisions of the company. B) ascertain which of a company's resources and capabilities are competitively valuable. C) stimulate demand for a product. D) ascertain to what extent a competitor can sustain a competitive advantage. E) stimulate economic growth for companies within the industry

A) probing the caliber of a firm's competitive assets relative to those of rival firms.

50) Resource and capability analysis is achieved by A) probing the caliber of a firm's competitive assets relative to those of rival firms. B) attaining price stability. C) analyzing only internal strengths and weaknesses through a matrix comparison model. D) cost-benefit analysis of the company's core product sales. E) performing resource-specific activities within the organization to allocate available capital

B) core competence.

51) When a company has become proficient in modifying, upgrading, or deepening the company's resources and capabilities in response to its changing environment and market opportunities, it is called the company's A) dynamic capability. B) core competence. C) distinct competence. D) strategic assessment. E) benchmarking exercise.

C) competitive advantage over other companies.

52) A company that has competitive assets that are central to its company strategy and superior to those of rival firms creates a A) long-term derivative strategy. B) cash flow feasibility analysis. C) competitive advantage over other companies. D) resource deployment strategic plan. E) cost underestimation and benefit overestimation.

D) whether or not it is rare.

53) The competitive power of a company resource strength or competitive capability hinges on A) whether or not it can be measured by financial ratio analysis. B) whether or not it is contributing to stakeholder wealth appreciation. C) whether it is tangible or intangible. D) whether or not it is rare. E) whether or not it is impacted by macro-economic forces

D) social complexity and causal ambiguity

54) Which two factors inhibit the ability of rivals to imitate a firm's most valuable resources and capabilities A) social ambiguity and causal uncertainty B) social simplicity and causal complexity C) collective complexity and causal ambiguity D) social complexity and causal ambiguity E) social simplicity and causal uncertaint

A) enabling foundation of its business model.

55) A competitively valuable resource or capability is a company's A) enabling foundation of its business model. B) equally valuable substitute resource providing a competitive advantage. C) assessment of the availability of superior substitutes. D) unsurpassed worker productivity and product quality. E) unique piecework incentive system, providing a competitive advantage

C) capabilities reflect a high level of social complexity and causal ambiguity.

56) Imitation by rivals is most challenging when A) resources are unique. B) resources must be built over time. C) capabilities reflect a high level of social complexity and causal ambiguity. D) resources and capabilities require a high level of capital investment. E) resources are primarily intangible

A) be hard to copy, be rare and something rivals lack, be competitively valuable, and not be easily trumped by substitute resource strengths possessed by rivals.

57) For a particular company's resource or capability to have real competitive power and perhaps qualify as a basis for competitive advantage, it should A) be hard to copy, be rare and something rivals lack, be competitively valuable, and not be easily trumped by substitute resource strengths possessed by rivals. B) be something that a company does internally rather than in collaborative arrangements with outsiders. C) be patentable. D) be an industry key success factor and occupy a prime position in the company's value chain. E) have the potential for lowering the firm's unit costs

B) Is the resource strength something that a company has internally rather than in collaborative arrangements with outsiders?

58) The competitive power of a company's resource strength is not measured by which one of the following tests? A) Is the resource rare and something rivals lack? B) Is the resource strength something that a company has internally rather than in collaborative arrangements with outsiders? C) Is the resource strength easily trumped by the substitute resources/capabilities of rivals? D) Is the resource strength hard to copy? E) Is the resource strength competitively valuable, having the potential to contribute to a competitive advantage

C) sustain its competitiveness and help drive improvements in its performance.

59) A company requires a dynamically evolving portfolio of resources and capabilities to A) assist the strategic planning team in overall direction. B) sustain complex manufacturing systems as a strategic recall. C) sustain its competitiveness and help drive improvements in its performance. D) sustain benefits of high market share as an interest in growth strategies. E) transform knowledge into a management style supporting competition in a globally diverse world

E) ability to keep antiquated resources by disregarding innovative capabilities

60) A company's dynamic capability is not manifested by its A) capacity to improve existing resources and capabilities. B) ability to upgrade its R&D resources to drive product innovation. C) capacity to add new resources and capabilities to the competitive asset portfolio. D) ability to replace degraded resources with acquired capabilities. E) ability to keep antiquated resources by disregarding innovative capabilities

A) ongoing capacity to modify existing resources and capabilities to create new ones.

61) A dynamic capability is the A) ongoing capacity to modify existing resources and capabilities to create new ones. B) improvement evaluation process for eliminating waste in the firm. C) functional and operating resources management process. D) ongoing capability to understand and establish a commitment to resource alignment. E) improvement evaluation process for repurposing waste in the firm

A) A SWOT analysis

62) ________ identifies and assesses a company's resource strengths and weaknesses and its external opportunities and threats. A) A SWOT analysis B) A competitive asset/liability analysis C) A competitive positioning analysis D) A strategic resource assessment E) Company resource mapping

D) provides a good basis for crafting a strategy

63) A first-rate SWOT analysis A) is a way to measure whether a company's value chain is longer or shorter than the chains of key rivals. B) is a tool for benchmarking whether a firm's strategy is closely matched to industry key success factors. C) reveals whether a company is competitively stronger than its closest rivals. D) provides a good basis for crafting a strategy

E) benchmarking the textbook publisher's resource strengths and competitive capabilities against industry key success factors

64) If you were conducting a SWOT analysis for a textbook publisher, which of the following steps would you omit from your SWOT analysis? A) identifying the textbook publisher's market opportunities B) matching the textbook publisher's strategy to its resource strengths and market opportunities, correcting problematic weaknesses, and defending against worrisome threats C) identifying the textbook publisher's resource weaknesses D) drawing conclusions about the textbook publisher's overall business situation E) benchmarking the textbook publisher's resource strengths and competitive capabilities against industry key success factors

B) sizing up a company's resources and capabilities, strengths and deficiencies, its market opportunities, and the external threats to its future well-being

65) SWOT analysis is a simple but powerful tool for A) gauging whether a company has a cost-competitive value chain. B) sizing up a company's resources and capabilities, strengths and deficiencies, its market opportunities, and the external threats to its future well-being. C) evaluating whether a company is in the most appropriate strategic group. D) determining a company's competitive strength vis-à-vis close rivals. E) identifying the market segments in which a company is strongly positioned and weakly positioned

B) represent the quality of its competitive assets that enhance its competitiveness in the marketplace.

66) A company's strengths are important because they A) pave the way for establishing a low-cost advantage over rivals. B) represent the quality of its competitive assets that enhance its competitiveness in the marketplace. C) provide extra muscle in helping lengthen the company's value chain. D) give it competitive protection against the industry's driving forces. E) provide extra organizational muscle in turning a core competence into a key success factor

A) competence.

67) When an activity becomes something a company has learned to perform proficiently and capably, the company is said to have a A) competence. B) competitive advantage over rivals. C) key value chain proficiency. D) distinctive capability. E) resource advantage.

C) distinctive competence.

68) When a company has a proficiency in performing a strategically and competitively important value chain activity better than its rivals, it is said to have a A) company competence. B) core competence. C) distinctive competence. D) key value chain proficiency. E) competitive advantage over rivals.

C) core competence is a competitively and strategically relevant activity that a firm performs well compared to its other activities, whereas a distinctive competence is a competitively relevant activity a firm performs well compared to other rival firms.

69) The difference between a core competence and a distinctive competence is that a A) distinctive competence refers to a company's strongest resource or competitive capability, whereas a core competence refers to a company's lowest-cost and most efficiently executed value-chain activity. B) core competence usually resides in a company's base of intellectual capital, whereas a distinctive competence stems from the superiority of a company's physical and tangible assets. C) core competence is a competitively and strategically relevant activity that a firm performs well compared to its other activities, whereas a distinctive competence is a competitively relevant activity a firm performs well compared to other rival firms. D) core competence represents a resource strength, whereas a distinctive competence is achieved by having more resource strengths than rival companies. E) core competence usually resides in a company's technology and physical assets, whereas a distinctive competence usually resides in a company's know-how, expertise, and intellectual capital

D) is an activity that a firm performs proficiently that is also central to its strategy and competitive success.

70) A core competence A) detracts from a company's arsenal of competitive capabilities and competitive assets and is not a resource strength considered to be genuine. B) is typically results-based, residing in a company's tangible physical assets on the balance sheet. C) is often grounded in a single department's set of knowledge and expertise. D) is an activity that a firm performs proficiently that is also central to its strategy and competitive success. E) is a proficiently performed external activity

A) is a more competitively valuable strength than a competence because of the key role the activities play in the company's strategy

71) A core competence A) is a more competitively valuable strength than a competence because of the key role the activities play in the company's strategy. B) typically has competitive value, the amount of which is reflected in the physical and tangible assets on a company's balance sheet. C) usually is grounded in the technological expertise of a particular department or work group. D) is more difficult for rivals to copy than a distinctive competence. E) refers to a company's lowest-cost and most efficiently executed value-chain activity.

A) lack of a distinctive competence.

72) An example of an external threat to a company's future profitability does not include A) lack of a distinctive competence. B) potential of a hostile takeover. C) adverse changes in foreign exchange rates. D) unfavorable demographic shifts. E) introduction of restrictive trade policies in countries where the company does business

C) distinctive competence.

73) When a company performs a particular competitively important activity truly well in comparison to its rivals, it is said to have a A) company competence. B) strategic resource. C) distinctive competence. D) core competence. E) key success factor

B) typically less restrictive for rivals to copy than a core competence.

75) A distinctive competence is not A) a competitively important activity that a company performs better than its rivals. B) typically less restrictive for rivals to copy than a core competence. C) a basis for sustainable competitive advantage. D) considered as a superior internal strength. E) capable of delivering stand-out value to customers (in the form of lower prices, better product performance, or superior service)

A) its core competencies in site selection, construction, reservations systems, and operations.

76) Starwood Hotels' company resource strengths consist of A) its core competencies in site selection, construction, reservations systems, and operations. B) the magnitude of its unit sales, revenues, and market share vis-à-vis those of key hotel industry rivals. C) the magnitude of its profit margins and return on investment vis-à-vis those of key hotel industry rivals. D) whether it has more primary activities in its value chain than close rivals and a better overall value chain than its rivals in the hotel industry. E) whether it has a more profitable business model than close rivals in the hotel industry

E) usually stems from having a missing link or links in the industry value chain

77) A company resource weakness or competitive deficiency A) represents a problem that needs to be turned into a strength because weaknesses prevent a firm from being a winner in the marketplace. B) causes the company to fall into a lower strategic group than it otherwise could compete in. C) prevents a company from having a distinctive competence. D) is something a company lacks or does poorly (in comparison to rivals) or a condition that puts it at a disadvantage in the marketplace. E) usually stems from having a missing link or links in the industry value chain

C) match up well with the firm's competitive assets, offer the best prospects for growth and profitability, and present the most potential for competitive advantage.

78) The external market opportunities which are most relevant to a company are the ones that A) can increase market share. B) are reinforced by the overall business strategy and reflect the business model. C) match up well with the firm's competitive assets, offer the best prospects for growth and profitability, and present the most potential for competitive advantage. D) qualify to correct its internal weaknesses and resource deficiencies. E) are relevant for defending against the external threats to its well-bein

A) offer the best prospects for growth and profitability in emerging markets.

79) The market opportunities most relevant to a low-cost provider of mobile phones are those that A) offer the best prospects for growth and profitability in emerging markets. B) provide a strong defense against threats to the company's profitability. C) embrace the most potential for product innovation. D) provide differentiation features to take market share away from close rivals. E) hold the most potential to reduce dropped calls

A) the lack of a distinctive competence.

80) An external threat to a company's future profitability does not includes A) the lack of a distinctive competence. B) new legislation that entails burdensome and costly government regulations. C) slowdowns in market growth. D) more intense competitive pressures. E) the introduction of restrictive trade policies in countries where the company does business

D) higher overall unit costs relative to those of key competitors.

82) External threats may pose various degrees of adversity upon the company and can surface from many sources and examples, except for A) the advent of cheaper or better technologies. B) the entry of lower-cost foreign competitors and restrictive foreign trade policies. C) new burdensome regulations. D) higher overall unit costs relative to those of key competitors. E) rising prices on key inputs (such as energy costs)

E) assisting strategy makers in crafting a strategy that is well-matched to the company's resources and capabilities, its market opportunities, and the external threats to its future well-being.

83) The payoff of doing a thorough SWOT analysis is A) identifying whether the company's value chain is cost-effective vis-à-vis the value chains of rivals. B) helping strategy makers benchmark the company's resource strengths against industry key success factors. C) enabling a company to assess its overall competitive position relative to its key rivals. D) revealing whether a company's market share, measures of profitability, and sales compare favorably or unfavorably vis-à-vis key competitors. E) assisting strategy makers in crafting a strategy that is well-matched to the company's resources and capabilities, its market opportunities, and the external threats to its future well-being.

B) having a single, unified functional strategy instead of several distinct functional strategies.

84) Examples of a potential resource weakness or competitive deficiency for a company do not include A) less productive R&D efforts than rivals. B) having a single, unified functional strategy instead of several distinct functional strategies. C) lack of a strong brand image and reputation (as compared to rivals). D) higher overall unit costs relative to rivals. E) too narrow a product line relative to rivals.

B) growing buyer preferences for substitutes for the industry's product

85) If you were asked to conduct a SWOT analysis for Nike, you would not evaluate which of these market opportunities? A) serving additional customer groups or market segments B) growing buyer preferences for substitutes for the industry's product C) acquiring rival firms or companies with attractive technological expertise or capabilities D) expanding into new geographic markets E) demographic trends that favor increased repeat purchases and/or higher volume purchases of the company's produc

D) how your company's management could turn a core competence into a distinctive competence.

86) If you were asked to conduct a SWOT analysis for your company, you would not be able to assess A) how to improve your company's strategy by building on its strengths and capabilities. B) which market opportunities are best suited to your company's strengths and capabilities. C) which of your company's resource weaknesses and deficiencies need to be corrected so as to better enable the pursuit of important market opportunities and to better defend against certain external threats. D) how your company's management could turn a core competence into a distinctive competence. E) whether any of your company's resource strengths can be used to help lessen the impact of external threats

D) drawing conclusions from the SWOT listings about the company's overall situation and translating these conclusions into strategic actions to better match the company's strategy to its resource strengths and market opportunities, correct the important weaknesses, and defend against external threats.

87) The two most important parts of SWOT analysis are A) pinpointing the company's competitive assets and pinpointing its competitive liabilities. B) identifying the company's resource strengths and identifying the company's best market opportunities. C) identifying the external threats to a company's future profitability and pinpointing how many market opportunities it has. D) drawing conclusions from the SWOT listings about the company's overall situation and translating these conclusions into strategic actions to better match the company's strategy to its resource strengths and market opportunities, correct the important weaknesses, and defend against external threats. E) making accurate lists of the company's strengths, weaknesses, opportunities, and threats and then using these lists as a basis for ascertaining how well the company's strategy is working

B) whether its prices and costs are competitive with those of key rivals.

88) One of the most telling signs of whether a company's market position is strong or precarious is A) whether its product is strongly or weakly differentiated from rivals. B) whether its prices and costs are competitive with those of key rivals. C) whether it has a lower stock price than key rivals. D) the opinions of buyers regarding which seller has the best product quality and customer service. E) whether it is in a bigger or smaller strategic group than its closest rivals

C) value chain analysis and benchmarking.

89) Two analytical tools useful in determining whether a company's prices and costs are competitive are A) SWOT analysis and key success factor analysis. B) SWOT analysis and benchmarking. C) value chain analysis and benchmarking. D) competitive position assessment and competitive strength assessment. E) driving-forces analysis and SWOT analysis

C) the nature and makeup of their own internal operations, the activities performed by suppliers, and the activities performed by wholesale distribution and retailing allies.

90) The three main areas in the value chain where significant differences in the costs of competing firms can occur include A) age of plants and equipment, number of employees, and advertising costs. B) operating-level activities, functional area activities, and line of business activities. C) the nature and makeup of their own internal operations, the activities performed by suppliers, and the activities performed by wholesale distribution and retailing allies. D) human resource activities (particularly labor costs), vertical integration activities, and strategic partnership activities. E) variable cost activities, fixed cost activities, and administrative activities

C) is the first step in understanding a company's cost structure (since each activity in the value chain gives rise to costs).

91) Identifying the primary and secondary activities that are included in a company's value chain A) indicates whether a company's resource strengths will ultimately translate into greater value for shareholders. B) reveals whether a company's resource strengths are well matched to the industry's key success factors. C) is the first step in understanding a company's cost structure (since each activity in the value chain gives rise to costs). D) is called benchmarking. E) is called resource value analysis

B) activity-based costing.

92) A much-used and potent managerial tool for determining whether a company performs particular functions or activities in a manner that represents "the best practice" when both cost and effectiveness are taken into account is A) competitive strength analysis. B) activity-based costing. C) resource cost mapping. D) SWOT analysis. E) benchmarking.

E) assess the degree to which Everlane's total costs should be broken down into costs for specific activities depends on how valuable it is to know the costs of specific activities versus broadly defined activities.

93) Activity-based costing at Everlane A) analyze the costs of each of Everlane's primary activity. B) determine whether the value chains of Everlane's rival companies are similar or different. C) benchmark the costs of Everlane's primary value chain activities against the costs of the support value chain activities. D) determine the costs of each strategic action that Everlane initiates. E) assess the degree to which Everlane's total costs should be broken down into costs for specific activities depends on how valuable it is to know the costs of specific activities versus broadly defined activities.

A) is an accounting system that assigns a company's expenses to whichever activity in a company's value chain is responsible for creating the cost.

94) Activity-based costing A) is an accounting system that assigns a company's expenses to whichever activity in a company's value chain is responsible for creating the cost. B) involves using benchmarking techniques to develop cost estimates for the value chain activities of each major rival. C) is a powerful tool for identifying the different pieces of a company's value chain and classifying them as primary activities and support activities. D) involves determining which value chain activities represent variable costs and which represent fixed costs. E) is a tool for identifying the activities that cause a company's product to be strongly differentiated from the products of rivals

D) the company's internally performed activities (its own value chain), but also on costs in the value chain of its suppliers and distribution channel allies.

95) Costs and price differences among competing companies can have origins in activities performed by A) the company's internally performed activities (its own value chain) compared to the cost structure of the internally performed activities of rival companies. B) value chains of the company's suppliers. C) value chains of a company's distributors and retail dealers and forward channel allies. D) the company's internally performed activities (its own value chain), but also on costs in the value chain of its suppliers and distribution channel allies. E) whether the company has a longer or shorter value chain than its close rivals

A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs and effectiveness of these activities.

96) Benchmarking involve A) comparing how different companies perform various value chain activities and then making cross-company comparisons of the costs and effectiveness of these activities. B) checking whether a company has achieved more of its financial and strategic objectives over the past five years relative to its direct competitors. C) studying whether a company's resource strengths are more/less powerful than the resource strengths of rival companies. D) studying how a company's competitive capabilities stack up against the competitive capabilities of selected companies known to have world-class competitive capabilities. E) comparing the best practices in one industry against the best practices in another industry

C) constructing a company value chain and identifying which activities are primary and which are support activities.

97) The process of benchmarking SunPower's value chain activities against its rivals in the solar power industry would not entail A) identifying the best practices in performing various value chain activities. B) learning how best practice companies achieve lower costs or better results in performing benchmarked activities. C) constructing a company value chain and identifying which activities are primary and which are support activities. D) making cross-company comparisons of the costs of performing specific value chain activities. E) taking actions to improve a company's cost competitiveness when benchmarking reveals that its costs and results of performing an activity are not as good as what other companies have achieved

A) hard evidence of cost competitiveness.

98) Benchmarking provides low-cost providers such as Dollar General, Ryanair, T.J.Maxx, and Nucor Steel with A) hard evidence of cost competitiveness. B) proof of resource availability. C) a company strategy. D) verification of total cost ownership. E) improvements to internal processes

B) how to obtain access to information regarding rivals' practices and costs.

99) The most difficult part of benchmarking is A) the decision of whether to do it at all. B) how to obtain access to information regarding rivals' practices and costs. C) when to initiate the process. D) what information to utilize in the analysis process. E) when to stop the process and move forward with strategy