CH7 & 8 Smartbook
Which of the following "pressure points" suggest that training might be necessary? (Select all that apply.)
Employees' jobs are being restructured., Employees are using a new software program., Employees are lacking in basic skills.
What factors are most likely to lead to transfer of training for Sarah, a new employee at a large company? (Select all that apply.)
Her managers and peers encourage her., She is given the chance to apply her new skills., Company technology facilitates it.
What is the first step when selecting a training method?
Identify the type of learning outcome that is hoped for.
Which of the following statements about diversity training is true?
It can impact cognitive, affective, and behavioral outcomes.
Which of the following statements is true about the developmental purpose of performance management?
It is designed to develop employees and improve performance.
Which statements describe traditional classroom instruction? (Select all that apply.)
It is one of the least expensive forms of training., It is one of the least time consuming ways to present information.
transfer
When employees apply the skills they learned in training to their jobs, ______________ of training has occurred.
Which of the following statements is true about approaches to measuring performance?
Which of the following statements is true about approaches to measuring performance?
Donaldo just went through his performance evaluation. His manager gave him timely and complete feedback about areas needing improvement and training available to help him. Donaldo disagreed with his manager's assessment and decided not to make any changes to his work performance. Which criterion of performance measure is exemplified by Donaldo's reaction?
acceptability
What are common features of e-learning? (Select all that apply.)
allows learners to link to other learning resources, allows users to participate in wikis, allows users to communicate via social networks
Studies have found that employees are less likely to apply what they learn in training to their jobs when managers and peers ____________.
are not supportive during training
Which of the following is the best use of self-ratings?
as a way for the employee to prepare for performance feedback
Before a performance management system is implemented, an organization must first decide whom to use ____________.
as the source of the performance measures
What term describes an approach to performance management that involves focusing on certain traits or characteristics possessed by individuals that are thought to be related to the company's success?
attribute
Which of the following are presentation methods? (Select all that apply)
audiovisual training, traditional classroom instruction, distance learning
What type of training brings digital elements into the physical world to increase the information and context that people experience?
augmented reality training
Which of the following is the most effective technique for teaching interpersonal skills?
behavior modeling
The acceptability of a performance measure is determined, in part, by the extent to which the employees ____________.
believe the performance management system is fair
What type of training involves combining technological methods with face-to-face instruction?
blended learning
How do employees participate in formal training?
by completing job-related courses offered via the Internet, by participating in in-person programs
What is the best way for a manager to support training?
by volunteering to be a trainer
What qualities do expatriates need in order to succeed overseas? (Select all that apply.)
capable and experienced at their job, aware of and responsive to host culture, encouraged by spouse and families
Which of the following are part of instructor-led classroom training? (Select all that apply.)
case studies, question-and-answer periods, discussions
Chelan is a manager and must measure the performance of her employees. The method she uses requires her to analyze the performance of each employee in relation to other workers. What is the approach that Chelan will be using?
comparative
Mao Lin is a computer engineer. She has degrees in computer science and has worked in the field for two decades. Mao Lin is personable and hard working but also extremely knowledgeable. She is capable of overseeing projects and employees, is organized, and has the technical skills to understand both the big picture and the details. This description indicates that Mao Lin has ____________.
competencies
What term is used to describe the various sets of skills, knowledge, abilities and personal characteristics associated with the successful performance of a job?
competencies
What are synonyms for e-learning?
computer-based training, Web-based training, online learning
What learning system requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees?
continuous learning
When a performance measure does not measure all aspects of performance, it is considered ____________.
deficient
Which is the best training outcome measure?
depends on the training goals
Specificity is relevant to which of the following aspects of performance management? (Select all that apply.)
employee development, achieving strategic goals
Once effective behaviors have been defined, the behavioral approach requires managers to assess how well ____________.
employees exhibit them
Which of the following steps are part of the attribute approach? (Select all that apply.)
evaluating whether individuals posses certain desired traits, defining a set of desired traits
What is needs assessment in the training design process?
figuring out if training is needed
What term refers to training and development programs and courses that are developed and organized by one's employer?
formal training
What term is used to described game-based strategies that are applied to e-learning programs?
gamification
What type of learning employs on-the-job training, simulations, business games, case studies, and Web-based training?
hands-on-methods
What are the factors that most encourage an employee to learn the content of a training program? (Select all that apply.)
having the energy to learn, directing energy toward learning, wanting to learn
If two individuals give a person's job performance approximately the same evaluation, the performance measure has ____________.
interrater reliability
Idris is in a training session to learn how to use the new company accounting system. Part of the training involves working through a sample project using the software. Idris is paired with someone who has already gone through the training so that Idris can ask questions as he works through the project and get immediate answers. Idris' training is an example of ____________.
learning by doing
What type of system serves as a technology platform that can automate the administration, development, and delivery of a business's training program?
learning management
If a company wants to see results of its diversity efforts, it must first and foremost ____________.
make a long-term commitment to managing diversity
What should effective performance evaluations systems measure? (Select all that apply.)
objectives, behaviors
What term describes employees learning by observing peers or managers?
on-the-job training
When a new hire joins a company, the new hire goes through an orientation process to learn about company policies as well as performance expectations. What is the name of this process?
onboarding
What term describes the process of determining the business appropriateness of employee training?
organizational analysis
In presentation methods, trainees are ____________.
passive recipients of information
Which key factors contribute to success in training? (Select all that apply.)
peers and managers who let trainees know how they can use material learned in training on the job., managers and peers who display positive attitudes about engaging in training activities
Which performance management approach involves a preventative approach to errors, continuous improvement, and a customer orientation?
quality
Which of the following are examples of comparative approaches? (Select all that apply.)
ranking, forced distribution, paired comparison
In order for employees to learn, they must have both ____________, characteristics that provide them with the desire, energy, and focus necessary to learn from training, and ____________, the desire of the trainee to learn the content of the training program.
readiness for training; motivation to learn
Consistency in performance and being free from random error is a measure of ____________.
reliability
Which of the following are important criteria for evaluating a performance management system? (Select all that apply.)
reliability, acceptability, specificity
What is the term for preparing employees to return to the parent company and country from the foreign assignment?
repatriation
What type of efforts may fail if the expatriate receives an assignment with less responsibility upon returning to the United States?
repatriation
What outcomes can be measured by assessing employees' transfer of training?
results
Which approach to performance management involves managing objective measures of outcomes of a job or work group?
results
Behavior modeling affords the trainee the opportunity to practice opportunities using ____________.
role-playing
In a continuous learning system, which of the following are employees expected to do? (Select all that apply.)
share their learning with coworkers, implement new skills on the job, obtain new skills
What term is used to describe a training method that represents a real-life situation and allows trainees to see the outcomes of their decisions in an artificial environment?
simulation
A performance measure that does a good job of telling employees what is expected of them and how to meet those expectations is said to have a high level of ____________.
specificity
Job performance management systems that bring out job performance that is in line with the strategies, goals, and culture of the organization is said to have ____________.
strategic congruence
What is the most appropriate training method to use when the training budget is very restrictive and fixed?
structured on-the-job training
The results approach assumes that ____________ can be eliminated from the process of measuring the results of a work group.
subjectivity
Which are elements of a needs assessment? (Select all that apply.)
task analysis, organizational analysis, person analysis
They may not have the appropriate personality characteristics.
the difficulties in scheduling learning at one's desk, the preference of trainees for face-to-face training, the preference of trainees for face-to-face training
What is the most frequently used training method?
the instructor-led classroom
What is the first step in a training design process?
to figure out if training is necessary for current employees
What is a developmental purpose of performance management?
to identify employee weaknesses for managers to use in providing feedback and coaching
What is a goal of employee training?
to master the information learned in training and use it daily on the job
What term is used to describe a planned effort to facilitate learning of job-related knowledge, skills, and behaviors?
training
Which term describes a systematic approach for developing training programs?
training design process
Which type of strategic training most benefits a company specifically seeking growth in international markets?
training local employees in new country market about the company's culture
What term describes on-the-job use of knowledge, skills, and behaviors learned in the training process?
transfer of training
An action plan includes steps that lay out how employees can ____________.
transfer training when on the job
A company's initiative to improve customer service involves employees ____________.
understanding their responsibilities and power to make decisions
What term describes a performance appraisal process for managers that includes direct reports' evaluations?
upward feedback
Which of the following would be expected in a performance management system that is designed with a strong quality orientation? (Select all that apply.)
use of multiple sources in the evaluation of person and system factors, involvement of both internal and external customers to set standards and measure performance, an emphasis on cooperation in performance problem solving between managers and employees
When a performance measure assesses all relevant aspects of performance, and only the relevant aspects of performance, that measure test is considered ____________.
valid
After a company has decided the kind of performance it expects from employees, it must develop ____________.
ways to measure performance
What types of aids are used in audiovisual training? (Select all that apply.)
workbooks, overheads, video, slides
Which of the following are the first two steps in the performance management process? (Select all that apply.)
Identify the company's goals and objectives., Identify and develop performance measures for key performance dimensions.
Which of the following are advantages of using simulation as a training method? (Select all that apply.)
It offers trainees the opportunity to learn various skills., It allows trainees to experience the outcomes of their decisions., It gives trainees the opportunity to experience situations that could involve risk in the real world.
Which statements are true about audiovisual training?
Learners can work independently., Learners can improve communication and interviewing skills., Learners are not required to physically attend class.
Which of the following statements are true about managers as sources of performance information? (Select all that apply.)
Managers know about their employees' job requirements., Managers have the ability to rate their employees.
Hands-on
On-the-job training, simulations, and business games are all types of __________________-on-training methods.
Which of the following factors influence the transfer of training? (Select all that apply.)
The manager supports the trainee., The trainee has developed the ability to self-manage., The trainee has the chance to apply what he or she has learned.
True
True or false: Games can be designed for business training and stimulating learning.
What is the document that summarizes the steps trainees and supervisors will take to ensure transfer of learning takes place on the job?
action plan
Which is the most likely reason many managers doubt the effectiveness of performance appraisal systems?
Appraisal systems are rarely modified.
Identify managerial strategies that support training. (Select all that apply.)
Managers should grasp the concepts being taught in training sessions., Managers should understand the connection between training and tasks that an employee needs to perform., Managers should understand the connection between training and tasks that an employee needs to perform.
behavioral or BARS
Managers who attempt to define which behaviors employees have to exhibit in order to effectively complete their job are using the ___________ approach to performance management.
Which of the following statements is true about peer evaluations?
Peer evaluations can be more motivating than managers' evaluations.
What is the major difference between virtual reality (VR) and augmented reality (AR) training?
The physical reality is always present in AR.
Which of the following are effective uses of on-the-job training? (Select all that apply.)
Train workers who were recently hired., Train current employees to improve existing skills or learn new skills.
Which of the following statements about a successful learning environment are true? (Select all that apply.)
The training context should be similar to the work environment., Trainees should demonstrate and practice what is learned.
Which of the following statements is true about training methods?
The use of online learning, mobile learning, and blended learning is expected to increase.
What factors contribute to the popularity of learning management systems? (Select all that apply.)
They can help reduce travel costs., They can help improve employee accessibility to training programs., They can help reduce the time needed to complete the program.
Why might expatriates fail at a foreign assignment? (Select all that apply.)
They may have a spouse and family who are unhappy living abroad., They may not have enough cross-cultural preparation., They may not have the appropriate personality characteristics.
Which of the following statements about the process of performance management is true?
To be effective, performance management should not be an event but a process.