Ch.7 Organization Change and Innovation

Human resources are trying to keep a good legal counselor. The lawyer wants a flexible work schedule. HR recommends working romotely one day a week. This is a(n) _____ force for change.

internal

In general, the most common cause of worker resistance to change is

uncertainty

Miss Lee is reluctant to accept a new job offer because there are so many unknowns. The most likely reason for such employee resistance to change is

uncertainty

Which of the following is an example of an organiztaon's change in technology and operations?

Adoption of automated information system

____ in the organization's general and task environments force the organization to alter the way in which is competes

External forces

Changes in power and status are the major reasons people resist change

False

Changing people's attitudes and values is one of the easier forms of organization change to accomplish

False

Ikea ships most of its products broken down in boxes to save on transportation costs. This is radical innovation.

False

One of the most common reasons for resisting change is threatened self-promotion

False

Radical innovations are new products or processes that slightly modify existing products or technologies

False

The first stage of the organizational innovation process is "applying" not "developing"

False

An organization's workforce has been reduced, and top management then promises the union that there will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the change process?

Refreezing

Which of the following might be a goal for change for an organization?

To increase sales, To open a new plant, To identify a merger opportunity

A new product, service, or technology developed by an organization that replaces an existing one is called radical innovation

True

Any substantive modification to any part of the organization is known as organizational change

True

Business process change is also called reengineering

True

Encourage active participation in the change process can help Overcoming Resistance to Change

True

Force-field analysis is a technique that helps managers overcome resistance to change

True

In the wake of consumer complaints about flight delays and aircraft sitting on the runway for hours, JetBlue announced a passenger bill of rights. This is an example of reactive change.

True

Internal forces for change may be the result of external forces for changes

True

It is during the unfreezing phase of Lewin's change model that members of the organization become aware of the need for change

True

Provide education and communication about the change process can also help to overcome resistance to change

True

Team building acitivites enhance effectiveness and satisfaction of individual who work in team

True

The basic reason for change is that something relevant to the organization has changed or is likely to change in future

Ture

Recession is a(n) ____ force for change

external

When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an example of a(n) ____ force for change.

external

Which one of the following is not the reasons for resistance to change

feeling of Sadness

The Kindle was the first eReader. It was a(n) ____ innovation.

radical

Reengineering involves

radical redesign

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as

reengineering