CHAP 9&10 study guide

a ___________ is a private network of computers that share data.

Intranet

NCQA stands for:

National Committee for Quality Assurance

when patients want to purchase prescriptions online, advise them to use only sites that are certified by the: a) VIPPS b) DEA c) FDA d) DOJ e) HIPAA

a) VIPPS

in computer technology, a cookie is: a) a tiny file left in the hard drive by a website. b) a file that is retrieved from our computer with your permission. c) a file that is sent through electronic mail to a colleague. d) a virus. e) none of the above.

a) a tiny file left in the hard drive by a website

what is the minimum time. That medical offices should hold fire drills, according to State licensing requirements? a) annually b) quarterly c) monthly d) weekly e) every 5 years

a) annually

before purchasing an expensive piece of equipment, such as an electrocardiography machine, the office manager must be sure that funds are available in the: a) capital budget b) operating budget c) promotional budget d) organizational budget e) payroll budget

a) capital budget

An Ethernet port is used for: a) uploading literary files. B) connecting a computer to the internet through a telephone line c) connecting a computer to the internet through a cable. d) uploading graphics and pictures. e) downloading Graphics in pictures.

a) connecting a computer to the internet through a cable

new employees should first be evaluated__________after their start date

1 month

during a staff meeting, the office manager has a voice message recorded on the phone that alerts colors that the office staff is an unavailable. In addition, colors should be advised about: a) handling emergencies b) payment options c) the names of Staff members who work at the office. d) the name of the office manager e) outstanding balances owed

a) handling emergencies

another name of an employee evaluation is: a) performance appraisal b) annual review c) monthly evaluation d) supervised observation e) all of the above

a) performance appraisal

true or false? A risk factor is any situation or condition that poses a safety or liability concern for a given practice

a) true

true or false? A scanner allows you to take a picture or report and save it onto the computer. a) true b) false

a) true

true or false? Breaching patient confidentiality is grounds for termination a) true b) false

a) true

true or false? Clinical and administrative software programs provides benefits such as virtual charting, appointment making, and tracking to the medical office. a) true b) false

a) true

true or false? Health Care reform will have an ongoing and as-yet-unknown impact on the medical office a) true b) false

a) true

true or false? It is inappropriate to learn a life-saving skill, such as cardiopulmonary resuscitation, strictly on the internet. a) true b) false

a) true

true or false? It is possible to access web pages without connecting your computer to the internet a) true b) false

a) true

true or false? It is possible to buy prescription medications over the internet. a) true b) false

a) true

true or false? Physicians need malpractice insurance to protect them from Financial loss in the event of a successful lawsuit or settlement a) true b) false

a) true

true or false? Smoke detectors should both be hardwired and have battery backup a) true b) false

a) true

true or false? Staff meeting should never be canceled except in a true emergency a) true b) false

a) true

true or false? The " out-of-office assistant" can tell email senders when you will be returning to the office and who they should contact in case of emergencies. a) true b) false

a) true

true or false? The Centers for Disease Control and prevention's website is available in both English and Spanish versions a) true b) false

a) true

true or false? The OSHA poster explains the rights of employees regarding a safe workplace and includes instructions on how to file a complaint a) true b) false

a) true

true or false? The centers for Medicare and Medicaid services monitors The Clinical Laboratory Improvement amendments act (CLIA) and the health insurance portability and accountability act (HIPAA) a) true b) false

a) true

true or false? The keyboard, Monitor, and mouse make up three of the main peripherals a) true b) false

a) true

true or false? VIPPS certification indicates that a website selling prescriptions has been checked and monitored for safety and Quality Care. a) true b) false

a) true

true or false? Virtual Office visits are near future possibilities a) true b) false

a) true

true or false? Virus protection software is not guaranteed a) true b) false

a) true

which of the following guidelines regarding password is recommended to ensure security? a) use a combination of letters and numbers in the password b) type your password to the computer monitor c) passwords with a co-worker in the event you forgot yours d) always use your initials and birthday for your password

a) use a combination of letters and numbers and the password

Maureen Jones, an elderly elderly patient in your office, ask you about purchasing drugs on the internet. You should advise the patient to: a) use only prescriptions prescribed by the physician. b) use a search engine to find countries that sell prescriptions cheaply. c) look for the cheapest price on the internet. d) there is no safe place to buy prescriptions on the internet. e) all of the above.

a) use only prescriptions prescribed by the physician

an__________ is a file that is sent along with an email

attachment

a_____________ is a financial planning tool that helps an organization estimate its anticipated expenditures and revenues

budget

which of the following is not part of a computer's Hardware? a) CPU b) monitor c) Microsoft Word d) hard drive e) keyboard

c) Microsoft Word

a true statement regarding the Joint Commission is: a) The Joint Commission only accredits hospitals b) participation with the Joint Commission is mandatory c) accreditation indicates to the community that an organization has met basic practice standards, which is important for marketing IT services d) The Joint Commission is a public agency e) The Joint Commission accredits only outpatient facilities

c) accreditation indicates to the community that an organization has met basic practice standards, which is important for marketing IT services

in the medical office, the budget serves to: a) guarantee salary increases for employees b) increase income to the office c) assist with determining expected expenditures in revenues d) design quality educational and promotional materials e) all of the above

c) assist with determining expected expenditures in revenues

a physician as a medical assistant to find a specific Journal article on the internet. The medical assistant should: a) surf the Internet randomly. b) use software such as CINAHL. c) conduct a literary search. d) use Wikipedia. e) all of the above.

c) conduct a literary search

when interviewing an applicant for a position in your medical office, you may not ask about the applicants: a) salary range b) ability to perform the tasks required of the job c) number of children d) empathy e) professionalism, including initiative

c) number of children

where is the following cannot be stored in a virtual Personnel record? a) contracts b) disciplinary reports c) patient information d) performance evaluation e) all of the above

c) patient information

encryption is the process of: a) sending electronic mail. b) developing a secret code. c) scrambling electronic mail messages. d) working offline. e) assigning passwords to new users.

c) scrambling electronic mail messages

which of the following is a rule of thumb when completing incident reports? a) when in doubt, only memorize the event. b) only major incidents require an incident report c) when in doubt, always complete an incident report d) when in doubt, don't! e) minor incidents do not require an incident report

c)when in doubt, always complete an incident report

which federal agency is assigned to Monitor and follow CLIA and HIPAA compliance? a) NCQA b) FDA c) OSHA d) CMS e) none of the above

d) CMS

a medical office manager who hires a company to provide a service, such as a cleaning service, should acquire: a) a petty cash fund b) a contract signed by an attorney c) a verbal agreement d) a service contract e) an inventory list

d) a service contract

safety data sheets (SDS ): a) describe how chemicals used in the office are handled b) describe how chemicals used in the office are stored c) describe how chemicals used in the office are contained d) all of the above e) none of the above

d) all of the above

types of facilities that can be accredited by The Joint Commission include: a) dental clinics b) birthing centers c) endoscopy centers d) all of the above e) none of the above

d) all of the above

which of the following would not be included in the organizational structure section of the policies and procedures manual of a typical Medical Practice? a) chain of command b) how and when to contact various members of the team c) coverage for managers d) collection e) physician on call policies

d) collection

the internet connection that offers the fastest service is the: a) dial-up connection. B) internet service provider (ISP). c) cable connection service. d) digital subscriber service (DSL). e) Netscape Navigator.

d) digital subscriber service DSL

which of the following is the most secure way for a patient to create his or her own "medical records"? a) store them on ww.w personal md.com b) store them on ww.w. My web md.com c) obtain a hard copy of his or her records and keep them in the car d) download medical records forms, complete the printed copy, and store them safely e) none of the above

d) download medical records forms, complete the print copy, and store them safely

the purpose of a job description includes: a) being able to terminate an employee easily b) allowing new Physicians to see what positions are filled c) having a formal document to show new employees d) making employees aware of the duties and expectations required of their position e) all of the above

d) making employees aware of the duties and expectations required of their position

which of the following statements regarding ordinary electronic mail is not correct? a) flagged messages should be read first. b) messages that have been read and resolved should be deleted. c) patient confidentiality is a priority. d) patient confidentiality can always be guaranteed. e) folder should be created for sorting and coming or sent messages.

d) patient confidentiality can always be guaranteed

certified medical assistants must receive __________ continuing education units every 5 years to retain the CMA credential.

60

in medical offices organizational structure, or chain of command, is depicted in a _________________ , which is a flow sheet that allows managers to identify their team members and to see where they fit in the team.

organizational chart

a_______ is a statement regarding an organization's rules on a given topic

policy

a_____________ is a series of steps required to perform a given task

procedure

the NCQA's mission is "to improve the __________ of health care. "

quality

Yahoo, Bing, and Google are all examples of______________.

search engines

the process of searching the internet is called_______________

surfing

a ____________ is a group of employees with different roles within an organization brought together to solve a given problem

task force

a __________ chart is a paperless chart in which all documentation is stored on computer.

virtual

a worm is a specific type of__________ that affects email.

virus

which statement regarding the proper care and maintenance of a computer is false? a) dust covers reduce dust collection in the mouse. B) computers require routine maintenance to operate more efficiently. c) static electricity can cause memory loss. d) the monitor should be placed in direct sunlight to reduce visual strain. e) none of the above

d) the monitor should be placed in direct sunlight to reduce visual strain

in addition to the patient education materials, what types of information can medical assistants find on the internet? a) salaries of other medical assistants at local medical offices b) confidential patient information c) patient financial status information d) there is no safe place to buy prescriptions on the internet. e) all of the above.

d) there is no safe place to buy prescriptions on the internet

which of the following is not an example of a safe way to obtain and transfer patient information over the internet? a) using only sites that show lock icons in the status bar b) using an SSL c) setting limits on cookies d) using an URL e) all of the above

d) using an URL

good body mechanics include: a) keeping feet flat on the floor about 36 inches apart b) bending from the ways to lift heavy objects c) using an office chair to reach objects that are high d) when pushing or pulling, if possible, push instead of pull

d) when pushing or pulling, if possible, push instead of pull

policies and procedures regarding biohazardous waste disposal would appear under which of the following sections of a policy and procedure manual? a) organizational structure b) clinical procedures c) risk management d) infection control e) administrative procedures

d)infection control

__________________ transfers information from an outside location to your computer's hard drive.

downloading

Maureen Kennedy is planning an educational topic for the monthly staff meeting. After she determines the topic, who might be an appropriate presenter? a) sales representatives b) Physicians c) local hospital staff d) colleagues e) all of the above

e) all of the above

What do the CPU cells do? a) read data b) analyze data c) process data d) tell you how to operate a given program e) all of the above

e) all of the above

a central processing unit has: a) a port to connect a printer. b) a port to connect the mouse. c) a port to connect two speakers. d) multiple Universal serial bus USB ports e) all of the above.

e) all of the above

an emergency requiring evacuation can be: a) a fire b) a chemical spill c) a weather-related emergency d) a threat of violence e) All the Above

e) all of the above

how can a medical office manager stay up-to-date with new changes in rules and regulations and maintain compliance with regulatory agencies? a) reading news letters from organization b) attending state and local professional meetings c) visiting professional websites d) obtaining legal counsel who can assist in interpreting legal issues e) all of the above

e) all of the above

in the medical office, staff should receive fire safety training in: a) use of a fire extinguisher b) types of fires c) detecting and reporting a fire d) evacuating in the event of a fire e) all of the above

e) all of the above

which of the following is an administrative task? a) accounting and bookkeeping b) Computer Care and operations c) Insurance filings d) medical records management e) all of the above

e) all of the above

which of the following is an example of a quality issue that can be monitored in the physician's office? a) patient waiting times b) patient complaints c) mislabeled specimen sent to the laboratory d) coagulated blood specimens e) All of the Above

e) all of the above

A dangerous invader that enters your computer through a source and can destroy your files, software programs, and possibly even the hard drive: a) parasite b) microbe c) nematode d) bacterium e) virus

e) virus

which of the following statements regarding the appropriate use of email in a medical practice is not true? a) do not send personal messages at work. b) do not participate and chain letters. c) download your email and read it offline. d) your email encryption feature should be activated. e) your Email encryption feature should be deactivated.

e) your Email encryption feature should be deactivated

which of the following is NOT among the OSHA's responsibilities? a) requiring that your employer comply with occupational safety and health standards b) guaranteeing your right to a workplace that is free from serious hazards c) requiring that you are provided with laser protection if your office has a laser d) setting rules for the management of biohazardous waste e) requiring that your employer provides you with at least 2 weeks vacation

e)requiring that your employer provides you with at least 2 weeks of vacation

______________________ is a process of scrambling messages so that they cannot be read until they reach the recipient.

encryption

by tracking information obtained in__________ reports, risk can be identified and managed

incident

a statement of work-related responsibilities is called a ____________

job description

a_________ describe the goals of the practice and who it serves

mission statement

you have received an email from another physician regarding a patient in your practice. Your practice uses a paper chart system. What should you do? a) print a copy of the email and place it in the chart b) print a copy of the email and place it in the chart and then delete the email c) save the email in a folder on your computer with the patient's name d) for the email to your home email address e) none of the above

b) create a copy of the email and place it in the chart and then delete the email

when entering data into a computer, the flashing line on the screen is called the: a) password. b) cursor. c) motherboard. d) database. e) directory.

b) cursor

The Physician has asked you to obtain a document on the internet located at www.fda.gov/cder/drug/consumer/buyonline/guide.htm. when you go online, you are unable to access this site. What should you do first? a) find an alternate document b) eliminate the letters and symbols after the first slash and try again c) show the position you cannot access the site d) call the library e) ask the physician to double-check the address

b) eliminate the letters and symbols after the first slash and try again

true or false? A secure sockets layer on a website scrambles information when you receive it. a) true b) false

b) false

true or false? According to the AMA, fewer than 10% of practicing physician search the internet for medical research information. a) true b) false

b) false

true or false? All employers, including medical and dental offices, must report any work-related fatality or hospitalization of 10 or more employees and a single incident to the nearest OSHA Office a) true b) false

b) false

true or false? All medical information available on the Internet is accurate and truthful. a) true b) false

b) false

true or false? Every employee should know the access password to the computer. a) true b) false

b) false

true or false? In medical office is only subject to liability regarding patients a) true b) false

b) false

true or false? Incident report should be completed within 48 Hours of an event a) true b) false

b) false

true or false? It is important to ask about a person's age and religion during a job a) true b) false

b) false

true or false? Small Medical Offices do not need emergency action plans a) true b) false

b) false

true or false? The OSHA is a private agency that sets Healthcare standards and evaluates implementation of the standards for healthcare settings a) true b) false

b) false

true or false? The primary goal of scheduling is to meet employee request a) true b) false

b) false

true or false? Verification provides a hundred percent guarantee that it helped websites information is correct and truthful. a) true b) false

b) false

true or false? Websites that teach life-saving skills? Such as a cardiopulmonary resuscitation, are effective substitutes for professional classes. a) true b) false

b) false

true or false? Your permanent signature on outgoing emails should include your name, credentials, and phone number with extension as well as a personal tidbit such as your favorite candy. a) true b) false

b) false

true or false? incident reports are only required if An Occurrence was potentially life-threatening a) true b) false

b) false

the financial area of the medical practice should include cost associated with payroll, medical supplies, electricity, and telephone services. These costs are usually part of the: a) petty cash b) operating budget c) promotional budget d) organizational budget e) payroll budget

b) operating budget

which email message should be flagged as having high importance? a) the pharmaceutical representative would like to stop by next week with samples. b) The Physician would like to speak to the staff tomorrow at lunch. c) paychecks have arrived, they are locked in my office. d) when should I schedule the next staff meeting? e) there will be an appreciation dinner for all the staff next month. Details are forthcoming.

b) the Physician would like to speak to the staff tomorrow at lunch

when recommending websites to a patient, which of the following is a good policy to follow? a) look for phrases like Breakthrough Medical miracle and secret formula. b) do not believe every testimonial that you read. c) rely on sites that suggest that you not tell your doctor about them because they are trying to help you save money. d) look for sites that will treat a whole list of diseases with the same treatment because they are efficient. e) trust sites that claim the treatment can only be brought here because they have exclusive knowledge

b)do not believe every testimonial that you read

a battery____________ allows the computer system to function in the event of power failure.

backup