Chapter 02: Traditional and Contemporary Management Perspectives

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The Hawthorne Studies utilized _________________ to assess the factors that could influence productivity. interviews surveys experiments focus groups

experiments

The most important reason for today's managers to study the history of management is so they can ___________________. earn more money avoid the mistakes of the past reject all practices of earlier eras develop their own theories

avoid the mistakes of the past

Though ______________________ is less statistically sophisticated than management science, it is still categorized with the quantitative management perspective. facilities management scientific management operations management human resources management

operations management

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Output

If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using? Scientific management Quantitative management Financial management Behavioral management

Quantitative management

Develop a science for each element of the job to replace old rule-of-thumb methods.

Step 1

Scientifically select employees and then train them to do the job as described.

Step 2

Supervise employees to make sure they follow the prescribed methods for performing their jobs.

Step 3

Continue to plan the work, but use workers to get the work done.

Step 4

Eastman Kodak failed to make adequate adjustments when the digital camera and smartphone market developed. The company fell victim to the process of ______________ . entropy synergy contingency planning

entropy

Managers must coerce employees.

Theory X

People do not like to work.

Theory X

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Input

Which management perspective is most closely aligned to industrial psychology? Behavioral management perspective Scientific management Operations management Classical management

Behavioral management perspective

Which scientist was primarily associated with the Hawthorn Studies? Elton Mayo Douglas McGregor Max Weber Henri Fayol

Elton Mayo

If you decide to give a presentation on ethics and social responsibility, which topics might you include? Check all that apply. Establishing controls so that the organization is not embarrassed by scandals Reducing the organization's carbon footprint to reduce climate change Making contributions to community groups Training employees in cultural sensitivity so they can work well with people in other countries

Establishing controls so that the organization is not embarrassed by scandals Reducing the organization's carbon footprint to reduce climate change Making contributions to community groups

Which scientist was primarily associated with the development of administrative management? Henri Fayol Douglas McGregor Frederick Taylor Lillian Gilbreath

Henri Fayol

Which of the following statements is true? Henri Fayol is the father of management science. Management science is focused on developing mathematical models. Frederick Taylor developed mathematical models to predict employee productivity.

Management science is focused on developing mathematical models.

People are internally motivated to reach goals.

Theory Y

Training

Transformative Process

As scientific management developed, employee performance was primarily measured in terms of _________________ . hours worked productivity

productivity

Disney experienced ______________ with the development of the movie, Frozen, because it was able to also use Frozen as a theme at its theme parks and in product merchandising. transformative processes synergy the contingency approach losses

synergy

Your friend who is a human resources manager suggests that you give a presentation on changing employment practices. Some organizations examine job applicants' social media accounts before hiring them, and many have a policy that management can access all communications that flow across the organization's technology infrastructure. As a result, employees are increasingly concerned about ________________________. globalization workplace privacy social responsibility workforce diversity

workplace privacy

Classical management remains relevant to contemporary managers. In which of the following current situations is the relevance of classical management apparent? Industrial jobs are designed to ensure speed and efficiency. Some organizations, such as storage and shipping companies, can staff tasks flexibly with either robots or people. Some organizations operate in complex and rapidly changing environments. Organizations like Apple, which promote innovation and out-of-the-box thinking, rely on highly specialized job descriptions.

Industrial jobs are designed to ensure speed and efficiency.

Who was one of the first managers to recognize the importance of human resources? Frederick Taylor Robert Taylor Charles Babbage Frank Gilbreth

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