Chapter 1-4 MIS Quiz Answers

What percent of Facebook's users access the service from mobile phones and tablets?

98 Percent

Which of the following is an example of a keystone firm within a business ecosystem?

Apple and the mobile platform ecosystem

The right to ________ is a feature of the GDPR that allows individuals to request that organizations delete their personal data.

Be forgotten

Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry?

Benchmarking

All of the following laws apply to actions by the federal government except the:

Children's Online Privacy Protection Act

All of the following job categories are expected to have above-average growth except:

Computer programmers

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS

Which of the following systems incorporates data from external events as well as summarized information from internal business intelligence systems?

ESS

Which of the following is an example of an organizational complementary asset?

Efficient business processes

All of the following are examples of environmental actors in an information system except:

Employees

You have been hired by BizCom to help it improve its business processes and financial performance. BizCom is a business communications consulting firm that services many clients in different industries throughout the United States. BizCom provides customized written recommendations about how to best use a client's existing resources to improve the client's internal communications. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. Which of the following would you recommend that BizCom install?

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with its clients, and minimize the amount of paperwork needed

A DSS only uses information from external sources.

False

Identifying the stakeholders—people who have a vested interest in the outcome of the decision—is the last step in analyzing an ethical issue.

False

Knowledge workers make long-range strategic decisions about products and services.

False

Operational managers use ESS primarily to solve specific problems.

False

The use of Internet technologies allows companies to more easily sustain competitive advantage.

False

Which of the following is not one of the current key technology trends that raises ethical issues?

Increase in data quality

All of the following describe the effects of globalization except:

Increases in transaction costs

Which of the following statements about organizations is not true?

Informal groups tend to be more stable in terms of longevity and routineness than organizations

Which of the following best describes the effect that new information technology has on society?

It has a ripple effect, raising new ethical, social, and political issues

Amazon's use of the Internet as a platform to enhance customer convenience illustrates which of the following strategies?

Low-cost leadership

A corporation that funds an employee training program to enhance the development of decision making skills could be seen as investing in which main category of complementary assets?

Managerial

The term management information systems refers to a specific category of information systems serving:

Middle management functions

________ grants the owner exclusive ownership of the ideas behind an invention for 20 years.

Patent Law

Walmart's continuous replenishment system allows it to do all of the following except:

Provide mass customization

Which of the following systems helps a firm manage relationships with its suppliers?

SCM

Data management technology consists of which of the following?

Software governing the organization of data on physical storage media

Which of the following is an example of a social complementary asset?

Technology and service firms in adjacent markets to assist implementation

Which of the following best describes how new information systems can result in legal gray areas?

They result in new situations that are not covered by old laws

Which of the following forms of protection of intellectual property requires that the property be the subject of a nondisclosure agreement?

Trade secret

An efficient customer response system directly links consumer behavior to distribution, production, and supply chains.

True

Because of their special claims to knowledge, wisdom, and respect, professionals take on special rights and obligations.

True

Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

True

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

True

Supply chain management systems are one type of interorganizational system.

True

The entire customer experience can be an element of product differentiation.

True

The value chain model classifies all company activities as either primary or support activities.

True

The ________ model identifies specific, critical leverage points where a firm can use information technology most effectively to enhance its competitive position.

Value chain

All of the following are examples of challenges that required companies to create information systems as a necessity of doing business except:

Walmart's development of retail link

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