chapter 1
The task of organizing includes which activities?
Arranging and structuring work
In Rob's position at Medco Pharmaceuticals, he is responsible for making organization-wide decisions and establishing organizational goals. Which of the following is most likely Rob's title at Medco?
Executive vice president
Which of the following is the most valuable take-away from studying management?
Learning to apply management theory in a variety of situations
Which statement about studying management is most likely true?
Management is universally needed in all organizations.
Which of the following statements is most likely true about the work that managers do?
Managerial duties may be assigned to a team member who does not hold the title of manager.
How do manager responsibilities differ from nonmanagerial responsibilities?
Managers must coordinate and oversee the work of nonmanagerial employees.
Which of the following statements about managers within an organization is most likely true?
Managers play an important role in the success of nontraditional organizations such as political campaigns and music tours.
Which statement is true about the changing nature of management?
Managers realize that high-quality customer service is essential to organizational success in today's competitive environment and that employees are an important part of that equation.
Although it is still easy to differentiate between managers and nonmanagerial employees in many organizations, what has changed in the recent past to blur those lines?
Many traditionally nonmanagerial jobs have changed to include managerial activities.
Which statement best explains an individual manager's role in an organization?
Organizations need each manager's valuable skills and abilities more than ever in uncertain, complex times.
Which of the following is most likely true about management?
Poor management usually involves being inefficient and ineffective.
Which of the following best describes the activities that managers exhibit when serving interpersonal roles?
Serving as a figurehead or liaison
Which of the following best describes the reason to study management even if your career plans are not to become a manager?
Studying management is important to maximizing efficiency, productivity, employee satisfaction, and personal success.
________ has been described as a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies.
Sustainability
Which of the following is a true statement about the changing nature of modern management?
Taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.
In an organization, what is the most important factor in employee productivity and loyalty?
The quality of the relationship between an employee and a direct supervisor
Which statement is most likely true about the official activities and roles of senior managers?
The roles of disseminator, negotiator, and liaison are most important for senior managers.
Which of the following best describes the controlling function identified by Henri Fayol?
To ensure goals are met and work is done as it should be, managers monitor and evaluate performance. Actual performance is compared with the set goals.
What is considered the essence of a manager?
To oversee the work of other people so organizational goals can be accomplished
Which of the following is more essential to higher level managers than to lower level managers?
conceptual skills
A manager's job performance is quantified by evaluating efficiency and effectiveness because ____________.
effectiveness and efficiency go hand in hand, and a good manager accomplishes both
Management involves ensuring that work activities are completed by the people responsible for doing them. This goal is best facilitated by performing work in a way that is __________.
efficient and effective
The manager's most basic responsibility is to ________.
focus employees on performing the work activities that achieve desired outcomes
The fact that managers are needed in all types and sizes of organizations, at all organizational levels and work areas, and in all global locations is known as ________.
the universality of management
Managers are a critical part of any successful organization because ____________.
they use their skills and knowledge to move the organization forward towards established goals
