Chapter 1
examples of mutual-benefit organizations
- trade association - farm cooperative - labor union
Performing symbolic tasks that represent the organization
Figurehead
These racial/ethnic groups in the US are expected to increase over the next few decades:
Hispanics, African Americans, and Asians
the global network of independently operating but interconnected computers
Internet
Taking responsibility for the actions of subordinates
Leadership
Working with those outside the work unit or organization to develop alliances that help achieve organizational goals
Liaison
__ __ often have the title director and fit between top management and first-line managers
Middle managers
the managerial function of __ involves monitoring activities and making corrections; also can be said comparing actual versus desired performance and taking corrective action
controlling
in _________ roles, you solve problems and advance on opportunities; includes initiating change, handling disturbances, allocating resources, negotiating
decisional
the decisional managerial role of a(n) _____ ____ is fixing unforeseen organizational or work unit problems
disturbance handler
electronic mail messages and documents transmitted over a computer network are known as
focus on ________ before ________
effectiveness, efficiency
the means of attaining goals; using resources in a "lean" way
efficiency
A(n) __ sees an opportunity for a new product or service and launches a business to try to realize it
entrepreneur
the decisional managerial role of a(n) __ is initiating and encouraging change and innovation
entrepreneur
while some managers may feel a sense of urgency, __ are especially apt to be impatient and to want to get things done as quickly as possible
entrepreneurs
Managers with titles department head, supervisor, and team leader who make short-term operating decisions and direct the tasks of non-managerial personnel are called __ managers
first-line
a ____-______ organization's primary goal is to make money; examples are Walmart, Subway, TOTS
for profit
A __ manager is responsible for just one organizational activity
functional
a __ manager is responsible for several activities in the organization
general
in _________ roles, you receive/communicate information
informational
the belief that you control your own destiny
internal locus of control
in _________ roles, you interact with people; includes leading people, meeting w people outside the firm, or representing the firm in general
interpersonal
A(n) __ works inside an existing organization, sees an opportunity for a product or service and tries to capitalize on it
intrapreneur
These are all characterizations of an __: - Mobilizes organizational resources - Sees opportunities for a product or service - Works inside an existing organization
intrapreneur
the managerial function of __ involves using influence to motivate employees and to work towards goals
leading
________: the art of getting things done through people and processes
management
an experienced person who provided guidance to someone new to the work world
mentor
__ managers implement the policies and plans of top management and supervise activities of first-line managers
middle
examples of nonprofit commonweal organizations
military services, the US postal service, local fire and police departments
a _______-_______ organization's goal is to advance interests for a group of members; examples are farmers' coop, Society for HR Management
mutual benefit
the decisional managerial role of a(n) __ is working with others inside and outside the organization to accomplish goals
negotiator
a _____-______ organization's primary goal is to offer services; examples are Virginia Tech, Goodwill, Humane Society
non profit
A group of people who work together in an attempt to achieve some specific purpose is known as a(n)
organization
the managerial function of __ involves assigning responsibility for task accomplishment
organizing
the managerial function of __ involves selecting goals and ways to attain them
planning
the four management functions are:
planning, organizing, leading, and controlling
the decisional managerial role of a(n) ____ ____ is establishing priorities about the use of organizational resources
resource allocator
Works inside an existing organization, but their role is to communicate information to those outside the organization
spokesperson
meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs
sustainability
____ skills costs of the job-specific knowledge needed to perform well in a specialized field
technical
according to Mintzberg's findings, managers tended to rely primarily on __ communication
verbal
using video and audio links along with computers to let people in different locations see, hear, and talk with one another
videoconferencing
