Chapter 1- An Overview of Organizational Behavior
Describe the strategic context of organizational behavior
Competitive advantage: An organization's edge over rivals in attracting customers and defending itself against competition Sources of competitive advantage: Innovation, Distribution, Speed, Convenience, First to market, Cost Service, Quality, Branding
Define organizational behavior
Organizational behavior (OB) is the study of -Human behavior in organizational settings -The interface between human behavior and the organization -The organization itself
Summarize the framework around which this book is organized.
Part 1 (chapters 1-2): environmental factors Part 2 (chapters 3-6): individual factors Part 3 (chapters 7-10): group factors Part 4 (chapters 11-13): leadership Part 5 (chapters 14-16): organizational factors
Identify the basic management essential skills that comprise the management process and relate them to organizational behavior.
Technical-Skills necessary to accomplish specific tasks within the organization Interpersonal-Skills used to communicate with, understand, and motivate individuals and groups Conceptual-The ability to think in the abstract Diagnostic-The ability to understand cause-effect relationships and to recognize the optimal solutions to problems
Describe how organizational behavior impacts both personal and organizational success.
The field of (OB) attempts to understand human behavior in organizational settings, the organization itself, and the individual organizational interface.
Identify the basic management functions and relate them to organizational behavior.
Planning - Determining an organization's desired future position and the best means of getting there Organizing-Designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units Leading-Getting the organization's members to work together toward the organization's goals Controlling-Monitoring and correcting the actions of the organization and its members to keep them directed toward their goals
