Chapter 1
Bruno is career oriented and wants to do the best he can in his current position not only to meet his personal goals but also to help his employer. Which of the following questions should he ask himself?
"How can I add value?"
Organizing activities include which of the following?
-Attracting people to the organization -Grouping jobs into work units -Specifying job responsibilities -Allocating resources
What are some of the techniques used by organizations to collaborate across boundaries? (Choose every correct answer.)
-Bringing together employees from different divisions to collaborate -Using software to share knowledge -Collaborating with distributors to develop products -Using social networking sites to collect information about customer attitudes
Which of the four managerial functions are critically important for a manager to perform?
-Controlling -Planning -Leading -Organizing
Which of the following are planning activities in management?
-Determining the resources needed to achieve the organizations goals -Choosing corporate and business strategies -Determining objectives -Analyzing current situations -Anticipating the future
What are the responsibilities of team leaders?
-Finding resources to help the team get its job done -Establishing the teams interests with others -Organizing the team
What stakeholder groups must a manager consider when leveraging diversity? (Choose every correct answer.)
-Government officials -Suppliers -Customers -Employees
Which of the following activities are associated specifically with the leading function?
-Guiding and inspiring employees to achieve goals -Motivating and communicating with employees
Which of the following are the roles and responsibilities of frontline managers?
-Implementing the specific plans developed with middle managers -Supervising the operations of the organization
Which of the following are among the fundamental factors that drive successful performance for a company, ultimately leading to competitive advantage? (Choose every correct answer.)
-Innovation -Quality -Service
Which of the following are ways that innovation affects organizations and management? (Choose every correct answer.)
-It encourages adaptation to changes in consumer demands. -It requires companies to develop new ways to communicate with customers and deliver products to them. -It forces companies to compete by producing new products.
Which of the following are examples of technical skills managers may possess?
-Managing Human Resources -Understanding financial statements
Which of the following are activities involved in the controlling function of management?
-Monitoring performance -Implementing necessary changes
Which technological advances have made it possible for workers to perform their jobs outside the office? (Select all that apply.)
-New advanced devices -Document-sharing software -Wi-Fi hotspots
Which of the following are components of total quality management?
-Operating with a philosophy of continuous improvement -Preventing defects before they occur -Achieving zero defects in manufacturing -Designing products for quality
What are the primary contributions of knowledge workers?
-Problem-solving -Ideas
Which of the following are among the ways that quality can be measured? (Check all that apply.)
-Product performance -Reliability -Customer service
Which of the following are responsibilities of middle level managers?
-Putting together separate business plans from lower units for higher lever corporate review -Breaking down corporate objectives into business targets -Servicing as nerve center of internal communication between top management and frontlines
What are the intellectual resources that knowledge managers must seek to discover, unlock, share, and capitalize on? (Choose every correct answer.)
-Relationships -Wisdom -Expertise -Skills
Which of the following are trends in the U.S. labor market expected through 2026? (Choose every correct answer.)
-The share of the workforce that is Hispanic will grow to about 20 percent. -One out of four workers will be over 55 years old. -A higher percentage of women than men will join the workforce.
Which of the following statements about knowledge workers are true? (Choose every correct answer.)
-They are motivated by interesting work. -They have problem-solving expertise.
Which of the following statement about middle level managers are true?
-They are responsible for taking corporate objectives and breaking them down into specific activities -They are sometimes referred to as tactical managers
What are the expectations placed on top managers today, unlike those places on traditional top level management positions in the past,
-Top managers today are expected to be true organizational leaders -Top managers today are expected to create and articulate a broader corporate purpose with which people can identify and commit to
Which of the following statements about must have management skills are true?
-Without technical, conceptual and communication skills a manager will not succeed -managers need variety of skills to perform their roles
Which of the following are the roles of top level managers?
-Work extensively with outside individuals and organizations -Overall management of the organization -Focus on broad strategic issues
What happens if, as a manager, you fail to perform all four management functions?
-You may fail to inspire employees to perform at high levels -You may not know if you are headed on the right teach in meeting goals -You will not reach full potential as a manager
What are the major waves of change that are let of the challenges of managing a business in the new competitive landscape?
-the importance of knowledge and ideas -collaboration across organizational boundaries -Technological change -globalization
Emotional intelligence combines which of the following skills sets?
-understating your strengths -exercising self control -showing empathy
Which one if the following beat describe the types of companies that are affected by globalization?
All size companies
Under the "leading" function. Of management, managers must ______?
Be able to inspire employees to engage and contribute ideas
Today's top level managers are expected to _______.
Be true organizational leaders
Which management activity is related to the informational role of managers?
Being a spokesperson
How does leading help to mobilize people in an organization?
By motivating and communicating with employees to help guide and inspire them to achieve team and organizational goals
Which of the following is a type of top-level manager?
Chief Information Officer
The three essential categories of skills that managers need are technical sills, interpersonal skills and ______ skills.
Conceptual
Delivering strategic value is a process in which people throughout the organization use their knowledge and that of their external customers, suppliers, and other stakeholders to identify opportunities to develop and sustain competitive advantage. This is a(n) _______ process.
Continual
The management function of monitoring performance and making needed changes is called _____?
Controlling
Which of the following are key factors influencing the growth of globalization in the competitive landscape?
Corporate operations transcend national borders. International markets are growing with rising incomes and increased demand. Offices and production facilities are worldwide.
Handling disturbances, allocating resources and engaging in negotiations are activities that fall under which category of management roles?
Decisional
In the new highly competitive business environment, the planning function is described as ____.
Delivering strategic value
The process of ___ focuses on the objective of creating more and more value for the customer.
Delivering strategic value
Speed refers to the fast and timely execution, response, and ____ of results.
Delivery
Which of the following is planning?
Determining the resources needed to achieve the organization's goals
Moses is making the best possible use of money, time, materials, and people. By achieving goals with minimal waste of resources he is being ______.
Efficient
Deloitte LLP providing better career opportunities for women is an example of leveraging the diversity of which stakeholder group?
Employees
Which of the following is one of the most important processes of knowledge management?
Ensuring that people in different parts of the organization collaborate effectively with one another
One of the most important processes of knowledge management is to ensure that a department functions properly without interaction with other departments. TRUE OR FALSE
False
True or false: In recent years, Americans have spent a higher percentage of their personal income on tangible goods than services.
False
A ____ manager may have a title such as a supervisor and be responsible for non management employees and have knowledge all business functions.
Frontline
Which of the following statements about globalization is correct?
Globalization taps into increasing demands in foreign markets.
Which of the following best explains why companies are operating globally?
Increased opportunities for growth
A managers use of conceptual and decision skills_______ with greater responsibility.
Increases
The introduction of new goods and services is known as ______.
Innovation
What are the fundamental drivers of gaining a competitive advantage?
Innovation, quality, service, speed, and cost competitiveness
Which of the following type of skill would be most important in a situation in which you must motivate a highly and educated knowledge worker to adopt a new software program for tracking work hours?
Interpersonal
Which type of skills is of high importance at every level of management?
Interpersonal
The skills require for managers to build trust, relate to and communicate effectively with those around them are called ______ skills.
Interpersonal and communication
Magno is an automobile manufacturer that has been in business for many decades. It produces large sedans with V8 engines. The cars provide a comfortable ride but get poor gas mileage. In order to compete in today's market, what should Magno do?
It should adapt to changes in customer demand.
Companies in which country were the first to implement W. Edwards Deming's ideas about total quality?
Japan
Five key elements that make the current business landscape from the past are globalization, technological change, ______, collaboration across organizational boundaries, and an increasing diverse force.
Knowledge and ideas
__________ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, skills, wisdom, and relationships.
Knowledge management
An employee whose primary contributions are ideas and problem solving expertise is known as ____?
Knowledge worker
The ability to motivate and communicate effectively with employees is called _____?
Leading
The management function that involves the managers efforts to stimulate high performance by employees is called _______?
Leading
Which of the following statements is FALSE concerning leading?
Leading takes place in too and executive management positions exclusively
Frontline managers are _____ managers.
Lower level
The process of working with people and resources to accomplish organizational goals is called _____?
Management
A(n) ____ manager puts together sweats business unit plans from the units below them for higher level corporate review.
Middle level
Managers located in the central layers of the organizational hierarchy who report to the strategic managers are called ______.
Middle level managers
Expertise in ____ skills is specially important in managing knowledge because knowledge workers are independent minded.
People
In today's global economy, most managers engage in the four functions of management by _____.
Performing all four functions simultaneously throughout the day
The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called _____.
Planning
What is the role of planning for delivering strategic value?
Planning sets the stage for meeting organizational goals.
What is the best attitude for a manger to have in regard to the four functions of management?
Prioritize all four functions equally
Giving customers what they want or need, when they want it, is the goal of ______.
Service
The goodwill steaming from your social relationships is called ____?
Social capital.
The management function of planning is defined as ____.
Specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals
Which of the following is the definition of controlling?
Supervising performance and making needed changes
Flatter organizational structures rely on lower lever employees to participate in sections making. These emoji are generally organized into frío his. Which other the following type of manager oversees these groups?
Team leader
A(n) _______ skill is the ability to Perron a specialized task that involve a certain method or process.
Technical
________ is important for business because it is means to sell goods and services, a distribution channel, an information service, and more.
The internet
Which of the following statements about the importance of interpersonal and communication skills is true?
They are importan at every level of management
How have the roles and responsibilities of frontline managers evolved?
They are now expected to be innovative and entrepreneurial
Which of the following statements about four fundamental principles of management is true?
They are used in organizations of every type
Senior executives responsible for the overall management and effectiveness of the organization are called _______ managers.
Top level
The _______ approach to quality was to check work after it was completed and then eliminate defects, using inspection and statistical data to determine whether products were up to standards.
Traditional
Today, managers who have the organizing role in building dynamic organization need to view their employees as their most valuable resources. TRUE OR FALSE
True
The monetary amount associate with how well a job, task, good, or service meets users' needs is called ____?
Value
When should individuals begin to build their social capital networks?
While in school
A middle manager has traditionally acted as an ______ who bridges the gap between higher and lower levels.
administrative controller
The management function of organizing includes ______.
assembling and coordinating all resources needed to achieve goals
At Toyota, engineers and manufacturing employees use a product development software which includes an online database that provides a central, easily accessible source of information about designs and processes. This form of knowledge management supports ______.
collaboration
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members are called ______ skills.
conceptual and decision
In order for a company to provide world-class quality, the company must ______.
fully understand what quality really is
People skills include the ability to lead, motivate, and communicate effectively with others. These skills are called ______ skills.
interpersonal communication
Practices aimed at discovering and harnessing an organization's intellectual resources are called _______.
knowledge management
Gathering and coordinating human, financial, physical, informational, and other resources needed to achieve goals is called ______.
organizing
In contrast to the traditional approach to quality, achieving total quality involves ______.
preventing defects before they occur
Managing knowledge workers can be challenging and different from managing workers in manufacturing because ______.
there is difficulty in measuring a knowledge worker's output
A _____ manager is responsible for the overall management and effectiveness of the organization.
top level
