chapter 1 comm1310
what are three universal cultural norms
1. value of truth 2. respect for another person's dignity 3. the expectation that innocent people should not suffer harm
what are the 5 communication principles?
Adapt: appropriately adapt messages to others Aware: be aware of your communication with yourself and others Listen and respond: Listen and respond thoughtfully to others Nonverbal: effectively use and interpret nonverbal messages Verbal: effectively use and interpret verbal messages
The study of communication is important because of which of the following?
a. We can become more employable b. We can improve our interpersonal relationships c. We can improve our health d. All of the above are reasons to study communication answer:d
what is communication competence?
anyone can communicate but effective messages must be competent
what does encoding mean?
The process of translating ideas, feelings and thoughts into a code. vocalizing a word, gesturing and est. eye contact are means of encoding our thoughts into a message that can be decoded by one
what is decoding?
The process that is the opposite of encoding, occurs when the words or unspoken signals are interpreted by the receiver
the pathway through which messages pass between source and receiver is called:
channel
what does communication look like?
communication as action ( message transfer) communication as interaction ( message exchange) communication as transaction( message creation)w
what are some key components of human communication
communication is about making sense: identifying patterns and structure in what we experience is key to making sense out of what happens to us communication is about sharing sense communication is about creating meaning communication is verbal and nonverbal messages
explain why it is important to study communication
communication is essential for life. it is important to learn about communication, because being a skilled communicator can help you: obtain a good job enhance the quality of your relationships improve your physical and emotional health
define communication
communication is the process of acting on information. human communication is the process of making sense out of the world and sharing that sense with others by creating meaning through verbal and nonverbal messages.
acting on information is defined as_____________. Making sense out of the world and sharing that sense with others through verbal and nonverbal messages is defined as ________.
communication; human communication
explain three communication models
early models viewed human communication as a simple message-transfer process. Later models evolved to view communication as interaction and then simultaneous transaction.
what is communication?
human communication is the process of making sense out of the world and sharing that sense with others by creating meaning through verbal and nonverbal messages OR the process of stimulating meaning the minds of others using verbal and nonverbal messages
describe 5 characteristics of the communication process
inescapable, irreversible, complicated, and governed by rules, and it emphasizes content and relationships
what are some characteristics of communication?
inescapable, irreversible, complicated, content and relationship oriented, governed by rules
communication is not
information
tom and steve are discussing the quiz they just took in class. As tom shares his ideas, steve holds his response until tom has finished speaking. steve then answers tom's questions and adds his own information. this situation best describes which model of human communication
interaction
identify and explain three communication contexts
interpersonal communication: two people interact simultaneously and mutually influence each other, usually for the purpose of managing relationships small group communication: interaction among a small group of people who share a common purpose or goal who feel a sense of belonging to the group, and who exert influence on the others in the group presentational communication: speaker addresses an audience for the purpose of informing, persuading, or entertaining. communication in organizational and healthcare settings involves all three contexts
henry was involved in a heated argument with his girlfriend samantha and made some very hurtful comment to her. the next day he called samantha to tell her that he didnt really mean what he'd said. Samantha, however, couldnt forgive henry because she kept recalling his hurtful words. according to the "characteristics of communication", samantha is demonstrating that communication is
irrreversible
communication transaction
meaning of a message is co created by the individuals who are involved in the communication process
what does ms=mr mean? ms does not = mr?
message sent= message received miscommunication
jason meets with three of his friends everyday to discuss reading assignments from a class. he is engaging in what type of communication with his friends?
small group
what are the key components?
source: encoding Receiver: Decoding Channel: sight, sound, touch, taste, smell message: verbal, nonverbal Noise: literal, psychological context: physical, historical, and psychological environment Feedback
what are three criteria for competent messages?
understood, achieve intended effect, ethical
describe the nature of communication in the 21st century
we commonly use various forms of media to communicate, either asynchronously or synchronously. mediated communication is usually more anonymous than in person communication and places less emphasis on a persons physical appearance. shy or introverted people may prefer online to in-person communication, as do people who are feeling temporary uncertainty about their relationships.