Chapter 1: Introduction to Management and Organizations
What is the entrepreneur managerial role?
Adapting to incremental changes
What is a manager?
An individual who coordinates work activities with and through other people to achieve organizational goals, efficiency and effectiveness.
What are some managerial decisional roles?
Entrepreneur Disturbance handler Resource allocator Negotiator
What is the leader managerial role?
Motivating and encouraging workers to accomplish objectives.
What is a crown corporation?
A corporation that is funded by the government, but not owned by it.
What is an organization?
A deliberate arrangement of people who act together to accomplish a specific purpose.
What is leading?
Directing and motivating all involved parties and resolving conflicts.
What are three common characteristics of an organization?
Distinct purpose Composed of people Deliberate structure
What are some characteristics of a new organization? (name 6)
Dynamic Flexible Skills-focused Work is defined in terms of tasks to be done Team-oriented Temporary jobs Involvement-oriented Employees participate in decision-making Customer-oriented Diverse workforce Workdays have no time boundaries Lateral and networked relationships Work anywhere, anytime
What is the current greatest managerial challenge?
Ethical responsibility
What are some managerial interpersonal roles?
Figurehead Leader Liason
What are the various approaches to describing what managers do?
Functions approach Management roles approach Management skills approach
What is efficiency?
Getting the most output from the least amount of input (minimum effort, waste or expense)
What is span of control?
How many people a manager manages directly.
What is an adaptable organization?
One which creates a set of skills, processes and a culture that ultimately enables it to continuously look for new problems and offer solutions before the clients even realize they have a need.
What is a publicly held organization?
One which is listed in the stock exchange.
What are the four general functions of a manager?
Planning Lead Organizing Control (PLOC)
According to Fayol, what are the five functions that a manager performs?
Planning Organizing Commanding Coordinating Controlling
What are Top Managers?
Managers at or near the top level of an organization who are responsible for making organization-wide decisions and establishing plans and goals which affect the entire organization.
What are first-line managers?
Managers at the lowest level of an organization. They manage the work of non-managerial employees directly or indirectly involved with the production or creation of the organization's products.
Why has the job of a manager become more complicated in the modern setting?
Managers must now deal with multicultural challenges, technological challenges and the increasing demand for accountability from customers and clients.
What are some managerial Informational roles?
Monitor Disseminator Spokesperson
What is controlling?
Monitoring activities to ensure that they are accomplished as planned.
What is a not-for-profit company?
One which is not trying to make money, but rather to fit a specific purpose.
What is the figurehead managerial role?
Performing ceremonial duties for an organization.
What is the spokesperson managerial role?
Sharing information with others outside of a department or the organization as a whole.
What are conceptual skills?
Skills which pertain to thinking and conceptualizing abstract and complex situations as they pertain to the organization.
What are some characteristics of a traditional organization? (Name 6)
Stable Inflexible Job-focused Work is defined by the job position Individual-oriented Permanent jobs Command-oriented Managers make decisions Rule-oriented Homogenous workforce "9 to 5" hours Hierarchical Typical hours of operation
What are the actions/decisions of a manager affected by?
The internal culture of the organization The external environment (ie. global environment)
What are the two general managerial concerns?
Efficiency Effectiveness
What is effectiveness?
Completing activities such that organizational goals are achieved.
What is the liason managerial role?
Dealing with people outside of a manager's unit.
What is the resource allocator managerial role?
Deciding who gets what resources.
What is planning?
Defining goals, establishing strategies and developing subplans to coordinate activities.
What is organizing?
Determining what needs to be done, how it will be done and who is to do it.
What are the three general roles a manager can take on?
Interpersonal roles Informational roles Decisional roles
What % of companies in Canada do large organizations and small businesses represent?
Large organizations -> 2% of companies Small businesses -> 98% of companies
What are Middle Managers?
Managers between the first-line level and the top level of an organization who manage the work of first-line managers.
What is the negotiator managerial role?
Negotiating schedules, projects, goals, outcomes, resources and raises.
What are 7 types of organizations?
Publicly held organizations Privately held organizations Not-for-profit sector NGO Public sector organizations Civil servant Crown corporations
What is the disturbance handler managerial role?
Responding to problems that demand immediate action
What is the monitor managerial role?
Scanning the environment (internal and external) for information.
What is the disseminator managerial role?
Sharing information with others in the company.
What four things do companies look for in managers?
Technical skills Human skills Conceptual skills Motivation to manage
What are the three components of management skills? Which are the most important for each level of management?
Technical skills (first-line managers) Human skills (middle managers) Conceptual skills (top managers)
What is an initial public offering (IPO)?
The act of listing a company in the stock exchange.
What are three reasons for studying management?
The universality of management The reality of work Self-employment
Why are managers important?
They help coordinate employees in uncertain, complex and chaotic times to establish organized work environments. They are also critical in achieving organizational goals. As well, they contribute to employee productivity and loyalty.
What are the four levels of management?
Top managers Middle managers First-line managers Team leaders
