Chapter 1 Management

How many hours does everyone have available to them in one​ week?

168

Which of the employability skills is demonstrated when employees work together on a​ task, negotiate their​ differences, and produce a final product reflecting their joint​ actions?

Collaboration

Jeremy has focused on developing his listening skills and using his​ firm's new intranet technology to better convey information. On which of the employability skills is Jeremy​ focusing?

Communication

Which statement BEST explains how managerial job performance should be​ evaluated?

Effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

Zane says: ". . . I'm a long-term guy, I look at the opportunities that present themselves not in a 60-day or 6-month opportunity, but in a 6-year or 20-year opportunity." One of the ways he does this is by supplying bicycles to companies such as American Express, which give the bikes as rewards to customers. Which managerial skill does this example illustrate?

Innovation

According to Zane, it was difficult for him to empower his employees and not micromanage; however, he realized that being responsive to his employees' needs—allowing them to work independently—made them happier and more responsive to customers. Which managerial skill does this primarily illustrate?

Interpersonal

You have a​ 20-page research paper due the week before final exams. Your professor has given you explicit information on what is expected. Unlike previous​ semesters, you want to be on top of things and not be scrambling the night before the paper is due to get it done.

Make a list of your​ goals; break them down to​ daily, weekly, and monthly tasks.

What is the value of studying management even if you plan to pursue a career that requires a professional certification such as a​ CPA, doctor, or​ attorney?

Management is universally needed in all organizations.

Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in​ response?

Managers are recognizing that delivering​ consistent, high-quality customer service is essential for survival and success in​ today's competitive environment and that employees are an important part of that equation.

Zane mentions that he has begun to use solar panels and green technology in his building. What does this action best illustrate?

Managing in a sustainable manner

Which statement best explains why it is difficult to differentiate between managerial and nonmanagerial​ employees?

Many traditional nonmanagerial jobs now include managerial activities.

Zane says this about his business: ". . . the community is really the reason that we've had this success . . . So I support all the nonprofit organizations that come in . . .". As a manager, Zane is considering which aspects of a sustainable business?

Social aspects of the business

​You've made your​ to-do list with tasks and deadlines. But a professor in another class just rescheduled a test you really need to study​ for; this is an important class in your major.​ Yet, you had planned to finish up the first draft of your paper during the time​ you'd need to study. What do you​ do?

Study for the​ test; priorities may change as your day or week proceeds.

Which of the following statements about the changing nature of management in​ today's marketplace is most likely​ true?

Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

Which of the following is considered the most important variable in employee productivity and loyalty within an​ organization?

The quality of the relationship between an employee and a direct supervisor

What is considered a​ manager's primary​ responsibility?

To oversee the work of other people so organizational goals can be accomplished

Zane mentions that many of his competitors fail because they think they're in the "selling stuff" business not the "customer service" business. This shows that Zane understands that ________.

consistent, high-quality customer service is essential for survival

The most important aspect of good time management is knowing ​__________.

how to prioritize what needs to get done when

Time is a unique resource because​ __________.

if​ it's wasted, it can never be replaced

Managers play a crucial role in identifying and responding to all of the following organizational challenges except​ ________.

robots replacing managers