Chapter 10

What is the focus of McGregor's Theory Y? (Check all that apply.)

Provision of guidance Encouragement of growth Extraction of obstacles

What is leadership not according to Peter Drucker? (Check all that apply.)

Rank Title Privilege

What does an individual need in order to work with another individual who uses a different style of problem solving?

Tolerance of differences

In the third stage of a group's life, members _____.

develop norms of behavior necessary for the group to accomplish tasks

The Einstein style of problem solving is characterized by the _____.

development of assumptions and formulation of ideas

Aggressive behavior in an organization leads to ______.

high absenteeism

During active listening, individuals experience ______.

increased blood circulation

In order to gain people's trust, leaders should ______.

listen responsively

In order to improve human relations, leaders should ______.

listen to others

The management of an organization can manage its employees' morale by ______.

listening to them and reading between the lines of what is said and done by them

If a person is to understand something, he or she ______.

should have personal experience with it

According to philosopher John Dewey, for ideal human relations in organizations, leaders should ______.

sincerely appreciate people

If a person is a good listener, he or she would ______.

take notes of what the speaker has said

Leaders can preserve the "human moment at work" by ______.

taking part in as many video chats as possible

If an individual's job is less than 20 percent enjoyable, his or her ______.

commitment will decrease

An ego tripper reduces the success of a group by _____.

constantly trying to seek attention

The idea generator of a group is a(n) _____.

creative thinker

Employees are more likely to perform well when they work for an organization that _____.

employs direct feedback from users

A member who brings together contradictory viewpoints together is the _____ of a group.

harmonizer

The role of an encourager in a group is to _____.

help others make contributions toward organizational goals

A key role of a detail specialist in a group is to _____.

take action on small points that may decide the overall success of a group

The term "going postal" describes ______.

violent episodes in a workplace

In order to ensure success, team members as well as leaders of a team should perform at _____ levels.

A and B

Which of the following terms is defined as a job with a paycheck from an employer and steady work that averages 30 hours per week?

A good job

According to Csikszentmihalyi, which of the following dimensions are experienced by people who are in a state of flow? (Check all that apply.)

An altered sense of time Supreme concentration on the assigned task

Identify a type of behavior that has negative effects on organizations and employees.2

Counterproductive work behavior

What makes virtual team operations feasible?

Development of Information technology

______ affect an individuals' ability to listen and understand.

Emotional deaf spots

Who plays the role of a cheerleader in a group?

Encourager

Identify the essential characteristics of a successful team. (Select all that apply.)

External support and recognition A collaborative climate Competent team members Standards of excellence A results-driven structure Unified commitment A clear, elevating goal

True or false: Everyone, in reality, is independent in nature.

False

True or false: It is easy for individuals to change their style of problem solving.

False

True or false: Social loafing is an important group process that benefits a team.

False

What should a leader do in order to keep employee morale high? (Check all that apply.)

He or she should keep promises faithfully. He or she should be enthusiastic. He or she should gain employees' support by being understanding.

Identify a true statement about an individual approach in a group.

It works best when immediate action is needed.

What is the most frequent cause of team failure?

Letting personal or political agendas take precedence

Which of the following are the ways proposed by psychologist Harry Levinson for dealing with problem behavior? (Check all that apply.)

Make the person understand that cooperating with others can be rewarding. Focus on the reasons why a person engages in problem behavior.

Identify the ways proposed by psychologist Harry Levinson to deal with problem behavior. (Check all that apply.)

Making the person realize that he or she must take others into account in order to be successful Talking over the problem behavior in a calm and patient way Reporting observations of problem behavior uncritically

Which of the following stages involves members of a group exchanging information freely?

Norming

Identify the steps followed in all styles of problem solving. (Select all that apply.)

Reflecting on results Taking action Having experiences

Which of the following is an important factor in deciding the size of a team?

Skills needed for tasks

Identify the examples of organizational citizenship behavior. (Select all that apply.)

Supporting others Being true at heart Having virtues of a good citizen

Identify the essential features of an effective team. (Check all that apply.)

Team members understand and accept the objectives of the team. Leaders encourage members to discuss before performing any task. Team members listen while others talk.

Who among the following withdraws from group activities?

The above-it-all person

What is the major issue that a group faces in the third stage of its life?

The issue related to norms development

Who inspires group pride by preserving the values and objectives of a group?

The standard setter

Identify one of Peter Drucker's conclusions about leadership.

There can be no leaders without followers.

Which of the following are the key characteristics possessed by excellent teams? (Check all that apply.)

They agree on core values and norms of behavior. They give and accept constructive criticism aimed at solving problems. They reach decisions through consensus.

According to Peter Drucker, which of the following is a characteristics of effective leaders in a state of flow?

They challenge employees to perform in their area of strength.

Which of the following practices do the best leaders follow to develop successful teams? (Check all that apply.)

They promote open-mindedness, innovation, and creativity through personal example. They act like ignition keys of groups. They take timely and consistent decisions.

True or false: The standard setter of a group does not compromise in upholding the group's values and goals.

True

Which of the following situations favor an individual approach in a group? (Check all that apply.)

When a decision involves a simple or routine task When team members are already in consensus

Which of the following conditions favor a team approach in a group? (Check all that apply.)

When group members possess problem-solving skills and expertise When group acceptance is required to implement plans effectively

An individual who follows functional practitioner style of problem solving is a person of _____.

action

In an organization, leaders treat employees as ends when they ______.

allow employees to create their own purposes

The combination of a highly challenging task and low levels of skill leads to ______ among employees.

anxiety

In the context of problem-solving styles, individuals who move from a reflective orientation to an active orientation are _____.

applied scientists

Effective leaders follow the dictum "hire the best and develop the rest." This implies that they _____.

appoint A- and B-level employees and train others to perform at A and B levels

Leaders should measure employees' performance _____.

case by case

In the second stage of its life, a group experiences _____.

conflict and resistance to tasks

When a person is overstimulated, he or she is ______.

eager to enter into arguments

While handling an employee's complaints, a leader should ______.

explain clearly what can be done and what cannot be done

In the forming stage of a group's life, leaders can reduce uncertainty among members by _____.

explaining purpose and goals

A poor listener may be inexperienced at hearing anything that is ______.

expository

To have good relations with others, people should ______.

express interest in them

According to philosopher John Dewey, in human nature, the deepest urge is the urge to ______.

feel important

A conflux of challenge and skill is known as ______.

flow

In the _____ stage, individuals try to determine acceptable behavior and the nature of the group's task as well as how to deal with each other to get the work done.

forming

Individuals whose strength lies in attaining goals are said to possess the _____ style of problem-solving.

functional practitioner

In a group, aggressors are those who _____.

hold others responsible for a fault or loss

A person who is unafraid of change in a group is the _____.

idea generator

In its storming stage, a group faces issues related to _____.

increased conflict

A poor listener can be best described by the word ______.

inexperienced

According to the Hawthorne studies, worker alienation can be prevented with the help of ______.

informed leadership practices

The ignition key of a group is a person who _____.

initiates group actions

In the performing stage, a group _____.

is focused on accomplishing tasks by solving problems

The above-it-all person of a group _____.

is not concerned about group progress

A member who reduces a group's success by distracting other members and fooling around most of the time is a(n) _____.

jokester

In an effective group, people _____.

know their assignments clearly

Good listeners concentrate on the ______.

knowledge of the speaker

The practice of labeling people in a group as winners and losers using an artificial distribution of rankings can _____.

lead to lawsuits by the people

In a group, an individual who refuses to accept others' ideas is called a(n) _____.

negative artist

In order to handle problem behavior, psychologist Harry Levinson suggested a _____ plan.

nine-point

According to Douglas McGregor, in an enlightened workplace, a leader should to influence his or her employees by using techniques of ______.

openness

The _____ stage in a group's life is considered as the payoff stage.

performing

A member who wastes the time and energy of a group by seeking negative attention is called a(n) _____.

power victim

According to Peter Drucker, effective leaders should ______.

prepare for meetings depending on the type of meeting

The Hawthorne studies concluded that ______.

proper attention from leaders improves employees' productivity

When employees are treated with trust and respect, ______.

quality of work life is at its best

In the performing stage of a group's life, leaders can lead others on the path of success by _____.

readying themselves for temporary setbacks

In a group, an avoider is the one who _____.

refuses to take a stand on any issue

One of the problems associated with the Darwin style of problem solving is that it can _____.

result in indecision due to the discovery of more and more interesting facts

A group lacks creativity if it fails to pass through the stage of _____.

storming

Virtual teams function perfectly with _____.

structured tasks

When a good listener uses thought speed to advantage, he or she ______.

summarizes mentally what the speaker has been saying

The major issue of a group in the forming stage of its life is _____.

the development of trust

According to Glenn Parker and Roy Lacoursiere, the forming stage of a group's life is characterized by _____.

the lack of clarity of purpose and members' expectations

If an individual has strengths in abstract thinking and new ideas, his preferred style of problem solving is like that of a(n) _____.

theoretical scientist

Individuals with strengths in the applied scientist style of problem solving are good at _____.

translating ideas into actions

A good listener can improve communication effectiveness by judging ______.

content

True or false: To know about something and to understand it is the same thing.

False

True or false: An effective leader should learn to think and say "I" instead of "we" according to Peter Drucker.

False

True or false: Members of effective teams are concerned only about attaining personal objectives.

False

______ is an increasingly important human relations issue in an organizational setup.

Bullying

How should leaders tackle employee complaints efficiently? (Check all that apply.)

By discussing possible solutions fully By being polite and friendly By keeping promises By listening without interrupting By understanding others' viewpoints

How can leaders keep their employees' morale high and performance up in the work group? (Check all that apply.)

By setting the example By showing that they care about their employees' problems and ideas By being predictable and consistent By showing support

How can leaders keep their employees' morale high and performance up in the work group? (Check all that apply.)

By showing that they care about their employees' problems and ideas By showing support By setting the example By being predictable and consistent

How should leaders tackle employee complaints efficiently? (Check all that apply.)

By understanding others' viewpoints By being polite and friendly By keeping promises By listening without interrupting By discussing possible solutions fully

How can leaders handle improper behavior at their workplaces? (Check all that apply.)

By using codes of conduct By taking disciplinary action by opting for offender counseling

True or false: There is a negative relationship between job satisfaction and job performance for most employees.

False

True or false: According to Peter Drucker, people are "born leaders," and effective leadership cannot be learned.

False

According to J.R. Hackman and G.R. Oldham's model of job design and work satisfaction, identify the extrinsic factors essential for a rich job. (Check all that apply.)

Health Adequate and fair pay Job security

Identify the three states of a job that can be used to diagnose an individual's morale according to the percentage of time spent in each of these three states. (Check all that apply.)

Hell Play Work

Which of the following should one do to ensure good human relationships?

Help people feel important

Identify a true statement about virtual communication.

It allows time and geographic dispersement.

According to J.R. Hackman and G.R. Oldham's model of job design and work satisfaction, identify the intrinsic factors essential for a rich job. (Check all that apply.)

Learning and feedback Mutual support and respect Decision-making opportunity

______ is a basic practice that supports good human relations and effective leadership in workplace.

Listening

According to J.R. Hackman and G.R. Oldham's model of job design and work satisfaction, what are the open-ended intrinsic factors necessary for a rich job? (Check all that apply.)

Mutual support and meaning Meaning and wholeness Room to develop

Which of the following areas are positively associated with job design in an organization? (Check all that apply.)

Organizational commitment Employee performance

Which of the following propositions are true of Douglas McGregor's Theory X? (Check all that apply.)

People are not active and receptive to organizational needs without intervention from management. The process of management involves modifying people's behavior to fit the needs of an organization. Management is responsible for arranging money and equipment in the interest of economic ends.

Identify a true statement about McGregor's theory Y.

People by nature are not passive and resistant to the needs of their organization.

How do virtual interactions take place? (Check all that apply.)

Phones Video Fax

Identify one of the worst listening habits.

Pretending to be interested

What are the widespread beliefs about an average person in the context of Douglas McGregor's conventional Theory X? (Check all that apply.)

The average person is by nature indolent. The average person is by nature indifferent to organizational needs and is self-centered.

Who keeps the group on red alert by finding out errors and omissions in a group project?

The detail specialist

Who among the following possesses the ability of a group leader?

The ignition key

According to Wendy Leebov, what should leaders do to have good human relations? (Check all that apply.)

They should listen attentively to others. They should not use absolute statements. They should involve people in decisions that affect them. They should respect others' differences. They should have objectives that are agreed upon by everyone.

What should effective leaders do to preserve the "human moment at work"? (Check all that apply.)

They should not forget that their communication is recorded. They must not belittle their employees. They should not use only technology as a mode of communication.

Leaders can improve their relationships with their employees by ______.

being less judgmental at work

If the speaker's message is to be comprehended and retained by the listener, he or she should not ______.

listen for a series of memorized details

Effective leaders know the importance of human relations. They ______.

relate efficaciously with their employees

One of the simplest and most effective ways of improving human relationship is to ______.

remember the names of people

The clarifier of a group _____.

removes confusion among members

Based on employees' performance, leaders can manage employee morale by having differentiated ______.

rewards

One of Wendy Leebov's 12 practices that a leader should follow to obtain good human relations is that the leader should ______.

see through every commitment

An efficient way for a person to handle an argument is to ______.

stay away from it

If leaders presume that employees are inherently bad, ______.

the employees' freedom to choose will be limited

The focus of a good listener should be on ______.

the speaker's main ideas

How can leaders handle improper behavior at their workplaces? (Check all that apply.)

By using codes of conduct by opting for offender counseling By taking disciplinary action

Which of the following is an overstimulated person likely to be preoccupied with? (Check all that apply.)

Framing an embarrassing question to ask the speaker. Enjoying the discomfort faced by the speaker post a devastating reply. Figuring out how his or her personal ideas got affected.

According to the different styles of problem solving, individuals who observe, record facts, and identify alternatives are _____.

basic researchers

One of the key roles of the _____ is to keep late members of a group up to date.

clarifier

While managing employee morale in an organization, the organization's management should consider ______.

each person's morale individually

The efficiency of listening rapidly drops to zero as a result of ______.

emotional deafness

A key role of a harmonizer in a group is to _____.

facilitate cooperation in the face of competition

In the norming stage, leaders should _____ to encourage norm development.

facilitate team-based learning

Jonathan is a famous sculptor. He takes great care while making each of his sculptures. In the process, he often loses track of time and even forgets to eat. Jonathan is experiencing _____ in this scenario.

flow

Psychologist Mihaly Csikszentmihalyi coined the term ______ after observing artists who exhibited high levels of skill while being immersed in a challenging project.

flow

In an organization that has high employee satisfaction, ______.

more positive interactions take place

What should leaders do to reduce group conflict in the storming stage of a group's life?

They should acknowledge conflict as a chance for improvement.

Identify the time-tested practices that the best leaders should follow to develop successful teams. (Check all that apply.)

They should let employees know about the group's progress as well as its problems. They should give credit to team members for their accomplishments They should master fundamentals and practice for perfection.

Which of the following is true of the situation in which a team approach usually works best in an organization?

When the most effective or highest-quality solution is desired

When, according to McGregor, is an enlightened workplace possible? (Check all that apply.)

When there is humanistic treatment of people as valuable When individuals are allowed to act freely and take responsibility for consequences When all employees participate actively in organizational activities