Chapter 10
Public relations
A communication strategy designed to convey information so as to establish positive relationships between corporation, agency, or other groups and the public
Force
An unproductive conflict strategy in which a person attempts to win an argument by physical force or threats of force
Manipulation
An unproductive conflict strategy in which a person avoids open conflict but instead attempts to divert the conflict by being especially charming and getting the opponent into a noncombative frame of mind
Avoidance
An unproductive conflict strategy in which a person takes mental or physical flight from the actual conflict.
Nonnegotiation
An unproductive conflict strategy in which an individual refuses to discuss the conflict or to listen to the other person
Personal rejection
An unproductive conflict strategy in which one individual withholds love and affection and seeks to win the argument by getting the other person to break down under this withdrawal
Beltlining
An unproductive conflict strategy in which one person hits at the level at which the other person cannot withstand the blow
Blame
An unproductive conflict strategy in which we attribute the cause of the conflict to the other person or devote our energies to discovering who is the cause and avoid talking about the issues causing the conflict
Gunnysacking
An unproductive conflict strategy of storing up grievances and holding them in readiness to dump on the opponent in a disagreement
Verbal aggressiveness
An unproductive conflict strategy that involves trying to win an argument by attacking the other person's self-concept
Spontaneity
Communication pattern in which a person verbalizes what he or she is thinking without attempting to develop strategies for control; encourages supportiveness; opposed to manipulation
Interpersonal conflict
Conflict that occurs when people are interdependent, are mutually aware that their goals are incompatible, or perceive each other as interfering with the attainment of their own goals
Relationship conflict
Conflicts that are concerned with the relationship between the individuals, such as who is in charge, how equal the members in a primary relationship are, or who has the right to set down rules of behavior
Win-lose solutions
In interpersonal conflict, a solution in which one person wins and one person loses
Win-win solutions
Solutions that benefit both parties in a conflict
Argumentativeness
Willingness to argue for a point of view, to speak your mind
Content conflict
conflict that centers on objects, events, and person that are usually, though not always, external to the parties involved in the conflict
