Chapter 10 business quiz

What are the five stages of team development, in order as a team matures? a. Forming, storming, norming, performing, and adjourning b. Forming, norming, performing, storming, and adjourning c. Storming, forming, norming, performing, and adjourning d. Norming, forming, storming, performing, and adjourning e. Adjourning, performing, storming, norming, and forming

a. Forming, storming, norming, performing, and adjourning

Which element(s) in the work environment was(were) found to dissatisfy workers when not present, but when present did not serve as a motivator for workers? a. Pay and job security b. Recognition c. Responsibility d. Sense of achievement e. Growth and advancement

a. Pay and job security

Which researcher studied motivation specifically related to the workplace and determined that a variety of hygiene and motivational factors impact worker motivation? a. Taylor b. Herzberg c. Ouchi d. Maslow e. Mayo

b. Herzberg

According to equity theory, if workers perceive an inequity in the workplace they may ______ in order to reset the balance. a. increase effort on a task b. change to a different task c. ignore the work of others d. reduce effort on a task e. maintain effort on a task

d. reduce effort on a task

What are the various needs from Maslow's Hierarchy of Needs listed in the order from most basic to most complex? a. Physiological, safety, social, esteem, self-actualization b. Physiological, safety, esteem, social, self-actualization c. Safety, physiological, esteem, social, self-actualization d. Self-actualization, esteem, social, safety, physiological e. Safety, physiological, social, esteem, self-actualization Hide Feedback

a. Physiological, safety, social, esteem, self-acutalization

_______ assumes that people dislike work and need to be led since they lack ambition; while, _______ assumes that people work towards goals and seek out responsibility. a. Theory X; Theory Y b. Theory Z; Theory Y c. Theory X; Theory Z d. Theory Y; Theory X e. Theory Y; Theory Z

a. Theory X; Theory Y

Which of the following is not an advantage of self-managed teams? a. Unclear leadership role b. Aids innovation c. Reduces employee boredom d. Boosts employee morale e. Increases productivity

a. Unclear leadership role

Equity theory is: a. a theory of motivation based on the premise that people are motivated to obtain and preserve equitable treatment for themselves. b. a theory of motivation suggesting that employees are motivated to achieve goals that they and their managers established together. c. a model of motivation based on the assumption that motivation depends on how much we want something and on how likely we think we are to get it. d. a theory of motivation based on the premise that rewarded behavior is likely to be repeated, whereas punished behavior is less likely to recur. e. the belief that some middle ground between type A and type J practices is best for American business.

a. a theory of motivation based on the premise that people are motivated to obtain and preserve equitable treatment for themselves

Employees who work together in different locations who rely on email, audio conferencing, fax, Internet, video conferencing, or other technological tools to accomplish their goals are known as: a. a virtual team. b. a self-managed team. c. a problem-solving team. d. a task force. e. a cross-functional team.

a. a virtual team

Which of the following is an organizational outcome of high morale? a. High rates of absenteeism b. High employee loyalty c. Shoddy work d. High employee turnover e. More injuries

b. High employee loyalty

____ is the individual internal process that energizes, directs, and sustains behavior; the personal "force" that causes you or me to behave in a particular way. a. Morale b. Motivation c. Satisfaction d. Equity e. Esteem

b. Motivation

Vroom's expectancy theory states that: a. the use of hygiene factors is unneeded. b. motivation depends not only on how much a person wants something, but also on the person's perception of how likely he or she is to get it. c. the use of motivation factors is unneeded. d. goals must always be set by the employee. e. the amount of effort employees exert on a specific task relates to the manager's assumptions about the worker.

b. motivation depends not only on how much a person wants something, but also on the person's perceptions of how likely he or she is to get it.

Jack has elderly parents he needs to care for and he would like to cut his hours down to half-time. Which flexible scheduling strategy might work for Jack? a. Job enlargement b. Job enrichment c. Job sharing d. Telecommuting e. Flextime

c. Job sharing

The idea that managers can change employee behavior by administering consequences related to the employee's actions is called: a. job enrichment. b. employee empowerment. c. behavior modification. d. positive feedback. e. job redesign.

c. behavior modification

Making employees more involved in their jobs by increasing their participation in decision making is known as: a. telecommuting. b. job enrichment. c. employee empowerment. d. employee ownership. e. flextime.

c. employee empowerment

How can conflict be beneficial to a team's development? a. Conflict always creates team cohesiveness. b. Conflict can help the team discover members to remove. c. Conflict can lead to a compromise where each member gets exactly what he/she wants. d. Conflict allows members to spend more time analyzing the situation to determine the best decision. e. Conflict is never helpful and should be avoided.

d. Conflict allows members to spend more time analyzing the situation to determine the best decision.

What is a team called that consists of individuals with varying specialties, expertise, and skills that are brought together to achieve a common task? a. Task force b. Problem-solving team c. Virtual team d. Cross-functional team e. Self-managed team

d. Cross-functional team

Which statement best describes Elton Mayo's conclusions from the Hawthorne Studies? a. People are motivated to obtain and preserve equitable treatment for themselves. b. Satisfaction and dissatisfaction are separate and distinct dimensions. c. Employees dislike work and will function only in a highly controlled work environment. d. Human factors such as sense of involvement and social acceptance are at least as important to motivation as pay rates for employees. e. Some middle ground between type A and type J practices is best for American business.

d. Human factors such as sense of involvement and social acceptance are at least as important to motivation as pay rates for employees

Which of the following is NOT a benefit of a team? a. Increased level of productivity b. Reduces staff turnover rate c. Creates a harmonious work environment d. Little to no chance of conflict e. Higher level of employee satisfaction

d. Little to no chance of conflict

What motivational technique is a multistep process with the primary purpose of clarifying the roles employees are expected to play in reaching the organization's goals? a. Employee ownership b. Job enrichment c. Employee empowerment d. Management by objectives e. Behavior modification

d. Management by objectives

Which job design specifically incorporates motivational factors such as opportunity for achievement, recognition, responsibility, and advancement into a job? a. Flextime b. Behavior modification c. Job rotation d. Job sharing e. Job enrichment

e. Job enrichment

A compensation system under which employees are paid a certain amount for each unit of output they produce is known as: a. Theory Z. b. motivation-hygiene theory. c. Theory Y. d. the Hawthorne effect. e. piece-rate system.

e. piece-rate system