Chapter 10

Unfortunately, Marietta does not trust two of her employees to prepare the weekly reports she instituted last week. In the model of resistance to change, which aspect of resistance to change does this represent?

Change agent-employee relationship

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

Which is the first step after deciding how to handle a problem or opportunity?

Develop and communicate your vision

Which of the following contribute to resistance to change?

Employee characteristics Change agent characteristics

Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?

Fear of failure

What are two key aspects of turning a problem into an opportunity?

Finding better ways to conduct business as a response to the problem Looking for solutions and new business ideas as a response to the problem

Job dissatisfaction, high absenteeism, and reduced productivity are examples of which force for change inside the organization?

Human resources concerns

____ is the process of creating new ideas and converting them into useful applications.

Innovation

Which of the following are myths about innovation that should be dispelled because they are not usually true?

Innovation can be systematized Innovation happens in a "Eureka" moment

____ is making up something new, whereas ____ is the act of developing new and imaginative ideas into reality.

Invention, creativity

____ is analytic and involves problem solving and abstract reasoning.

Knowledge work

Which is not a practice of a company attempting to offer targeted products with a focus on faster speed-to-market

Reworking the image of older products to reinvigorate sales

Which of the following BEST describes demassification?

Segmenting customer groups into smaller and more specialized groups

____ is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.

Technology

Which two are key aspects of execution? Using questioning and analysis Marketing outsourcing Recognizing threats Discussing hows and whats

Using questioning and analysis Discussing hows and whats

A(n) _____ innovation, in contrast to a transformational innovation, involves optimizing of products or services for existing customers.

core

In some parts of the United States, guns are sold at Walmart stores. Some people refuse to shop at those stores. At the extreme, everyone would refuse to shop at those stores. In that hypothetical situation, ____ are acting as an external force for change.

customers

The process through which a product or service takes root initially in simple application at the bottom of a market and then moves up, eventually displacing established companies, is referred to as _____.

disruptive innovation

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of fostering innovation does this represent?

fostering an innovative culture and climate

Hard work in a specific direction, hard work with direction change, and wealth and money are some of the six seeds of _____.

innovation

Organizations can encourage ___ by getting top managers on board, establishing the required structure and processes, and obtaining the appropriate resources.

innovation

Scott Berkun, author of The Myths of Innovation, identified several starting points for organizational innovation, including which of the following?

necessity curiosity

making carefully thought-out changes in anticipation of possible or expected problems or opportunities is known as ______ change.

proactive

Rather than worry about introducing a new sports recovery product, Gabriel told his staff that they should repackage the existing product and promote them to professional basketball teams throughout the country. Gabriel is demonstrating ____ innovation.

process

A change that is made in response to arising problems or opportunities is called

reactive change

Breakthrough products or services that do not currently exist and that are aimed at creating brand new markets and customers are known as _____ innovations.

transformational