Chapter 10 Practice Quiz

Which of the following structures works best in an uncertain organizational environment?

A horizontal structure

Organizational structure includes which of these?

All of these are part of organizational structure.

Boars' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?

Boars' Nest uses a vertical structure.

Which of the following is the basis for grouping positions into departments and departments into the total organization?

Departmentalization

_____ refers to the fact that services are perishable and cannot be stored in inventory.

Intangible output

Which department performs tasks that reflect the organization's primary goals and mission?

Line

Which of the following organizations have a flat structure compared to others?

Organization B with three hierarchical levels

_____ teams are brought together as a formal department in the organization.

Permanent

_____ departments include all of those that provide specialized skills in support of _____ departments.

Staff; line

Which of the following factors is NOT associated with larger span of control?

Subordinates are located at various different locations

Which of the following refers to the number of employees reporting to a supervisor?

The span of management

The matrix structure violates which of the following principles of management?

Unity of command

_____ means that each employee is held accountable to only one supervisor.

Unity of command

How does managerial authority flow through the organizational hierarchy?

Vertically

_____ is the trend in recent years

Wider spans of management

A task force is _____ committee(s) formed to solve a specific problem.

a temporary

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.

accountability

When the organization is structured along _____ lines, coordination is required.

all of these

Disadvantages of the virtual network approach include:

all of these.

The organization chart:

all of these.

Shooting Star, Inc. has slow response to external changes, centralized decision making, and poor coordination across departments. It is likely structured:

along functional lines.

The formal and legitimate right of a manager to make decisions is _____.

authority

In times of crisis or risk of company failure, authority should be:

centralized at the top.

Unity of command and the scalar principle are both closely related to the:

chain of command.

In a _____ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.

continuous process production

The outcome of information and cooperation is _____.

coordination

An organization strives for internal efficiency with a(n) _____ strategy.

cost leadership

Change and uncertainty in the environment are usually associated with _____.

decentralization

Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:

delegation

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:

delegation.

Self-contained unit structure is a term used for:

divisional structure.

When departments are grouped together on the basis of organizational outputs, the organization is using a:

divisional structure.

All of the following are advantages of a functional structure EXCEPT:

excellent coordination between functions.

The pure functional structure does not enable the organization to be:

flexible.

A pure functional structure is most appropriate for achieving:

internal efficiency goals.

Relative to a flat organizational structure, a tall structure has a _____ span of management and _____ hierarchical levels.

narrow; more

The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

organizational chart

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as _____.

reengineering

Traditionally, a span of management of about _____ has been recommended.

seven

Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a _____.

task force

Typically, project managers have authority over _____ but not over _____ assigned to it.

the project; people

All of the following are advantages of a divisional structure EXCEPT:

there is little duplication of services across divisions.

A(n) _____ works best in a stable organizational environment.

vertical structure

In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world

virtual network

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _____ structure.

virtual network

The _____ is an organization structure that divides the major functions of the organization into separate companies and coordinates their activities from a small headquarters organization.

virtual network approach

When work specialization is extensive:

employees perform a single task.

The _____ is an organization structure that divides the major functions of the organization into separate companies.

virtual network approach

Strategy defines _____ to do (it) while organizing defines _____ to do (it).

what; how