Chapter 12-16 Not/Except/False

Fiedler's contingency leadership model

The model states that there is no one best style of leadership. Instead, a leader's effectiveness is based on the situation. This is the result of two factors - "leadership style" and "situational favorableness" (later called "situational control").

This belief believes that those that possess the correct qualities and traits are better suited to leadership.

Trait theory

_______ is a style of leadership where a leader works with subordinates to identify needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of a group.

Transformational leadership

Seven challenges a manager must deal with in the 21st century?

(1) competitive advantage (2) diversity (3) globalization (4) information technology (5) ethical standards (6) sustainability (7) your own happiness and life goals.

Increasing employee psychological empowerment requires four kinds of behaviors, including all of the following

- Meaningfulness - Self-determination, - Competence - Progress

A semi-standard structured report, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these action is what?

Balanced Scorecard

Refers to the amount of information that can be transmitted from one person to another during any given communication.

Channel richness

What is the ability to influence someone's decision making by taking something away as punishment or threatening punishment if the person does not follow instructions?

Coercive Power

What defines the knowledge, skills, and attributes needed for people within an organization?

Competence Needs

Which of the following is NOT an element of the communication model? - Sender - Ideas - Encoding - Decoder - Communication channel - Receiver - Decoding - Feedback.

Decoder

A prolonged period of slow economic growth (traditionally measured in terms of the GDP growth), usually accompanied by high unemployment is what?

Economic stagnationis

Content perspectives, also known as need-based perspectives, include all except which one of the following theories? - Maslow's Hierarchy of Needs - Equity theory - ERG Theory - Two-Factor Theory - Acquired Needs Theory

Equity theory

What is Task significance?

Extent to which an identifiable piece of work (job) affects, or is important to, others within or outside the organization. An employee's knowledge of other people's dependence on the work he or she is doing is an important factor in his or her job satisfaction.

What is an incentive plan in which employees or customers receive benefits directly as a result of cost-saving measures that they initiate or participate in?

Gainsharing

What theory states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction?

Herzberg's two-factor theory

What is the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy?

Horizontally

What provides a guideline or framework for organizations that need to systematize and improve their environmental management efforts?

ISO 14000

Which of the following is not a purpose of a manager? - Set Objectives - Organize - Increase globalization

Increase globalization

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except - Measurable - Linked to an action plan - Achievable - Little or no feedback - Specific and challenging

Little or no feedback

_________ or relationship-oriented role, consists of behavior that fosters constructive relationships among team members

Maintenance Role

What is a summation of unwanted or disturbing energy from natural and sometimes man-made sources?

Noise

What relates to the factors that are personal to the sender and receiver and act as a hindrance in the communication process. These factors include the life experiences, emotions, attitudes, behavior that hinders the ability of a person to communicate.

Personal Barrier to Communication

Deming's PDCA cycle

Plan Do Check Act

The most commonly recognized form of power that a manager has is

Position power

What refers to the ability of a leader to influence a follower because of the follower's loyalty, respect, friendship, admiration, affection, or a desire to gain approval?

Referent Power

Of the following, which is NOT a core job characteristic? - Skill variety - Task identity - Team Work - Task significance - Autonomy -Feedback

Team Work

A group is defined as

Two or more freely interacting individuals who share norms, share goals, and have a common identity

The transmission of information between different levels of the organizational hierarchy is what?

Vertically