Chapter 1,2,

By 2030, more than ________ percent of the population of the United States will be aged 65 years or older.

20

Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?

Aligning the company with changes in the external environment

The research of Mintzberg and others concludes that most managers __________.

Always live with the pressures of performance responsibility

Carefully designing jobs with efficient work methods is necessary to __________ management. a) scientific b) behavioral c) contingency d) laissez-faire

Ans: a Blooms: Comprehension Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

Which of the following management styles came first? a) Classical approach b) Humanistic perspective c) Learning organization d) Theory Y

Ans: a Blooms: Knowledge Level: Easy Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

Theory __________ assumes people are willing to work, accept responsibility, and are self-directed. a) Y b) Z c) X d) A

Ans: a Blooms: Knowledge Level: Easy Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: McGregor believed managerial assumptions create self-fulfilling prophecies.

Which management emphasized careful selection and training of workers and supervisory support? a) Scientific b) Behavioral c) Contingency d) Autocratic

Ans: a Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

The writings of Mary Parker Follett have influenced all but which of the following "modern" management ideas? a) Profit above all b) Profit sharing c) Gain-sharing plans d) Employee ownership

Ans: a Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Follett viewed organizations as communities of cooperative action.

Which of these principles, according to Maslow, states that people act to satisfy unfulfilled needs? a) Deficit b) Progression c) Regression d) Care

Ans: a Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

Theory Y would suggest all of these EXCEPT a) employees resist change. b) employees like work. c) employees are capable of self-control. d) employees want responsibility.

Ans: a Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: McGregor believed managerial assumptions create self-fulfilling prophecies.

Which of the following is NOT a part of Theory X? a) Employees like responsibility b) Workers are lazy c) Workers prefer to follow d) Employees like to work

Ans: a Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: McGregor believed managerial assumptions create self-fulfilling prophecies.

Based on the findings of the Hawthorne studies, as a manager you know that: a) giving special attention to your employees will likely increase their performance. b) increasing the lighting of employees' work area will increase their performance. c) improving the working conditions for your workers will increase their performance. d) workers will not sacrifice pay just to keep coworkers happy. e) workers react consistently to work conditions and wages.

Ans: a Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: The Hawthorne studies focused attention on the human side of organizations.

According to Maslow, which of the following is in the highest "need" category? a) Getting a date for the weekend b) Having a job you love, which also allows you to feel fulfilled c) Having enough money to pay rent d) Being accepted into a fraternity or sorority on campus

Ans: b Blooms: Analysis Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

As president of Paper Products, Inc., Jim wants his manufacturing manager to clearly define the steps in the process, train the workers to efficiently do their jobs, and financially reward them on the basis of performance. Jim is practicing __________. a) contingency thinking b) scientific management c) Theory Y's beliefs d) learning organization principles

Ans: b Blooms: Application Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

If Weber were able to see today's bureaucracies in action, he would most likely be a) pleased. b) disappointed. c) indifferent. d) optimistic.

Ans: b Blooms: Knowledge Level: Difficult Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Weber's bureaucratic organization is supposed to be efficient and fair.

At which level of needs do Maslow's progression principle and deficit principle cease to exist? a) Physiological b) Self-actualization c) Safety d) Esteem

Ans: b Blooms: Knowledge Level: Difficult Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

__________ involves always searching for new ways to improve work quality and performance. a) Operations management b) Continuous improvement c) Quantitative analysis d) Operations research

Ans: b Blooms: Knowledge Level: Easy Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Quality management focuses attention on continuous improvement.

The writings of Fayol are the basis for our modern understanding of: a) the three managerial skill sets. b) the four functions of management. c) the key managerial roles. d) the four P's of marketing. e) scientific management.

Ans: b Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Fayol's administrative principles describe managerial duties and practices.

Who is the author of the Principles of Scientific Management? a) Maslow b) McGregor c) Kotler d) Taylor

Ans: b Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

Millennials are individuals born between what years? a) 1950-1960 b) 1982-1996 c) 1940-1949 d) 1961-1972

Ans: b Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Weber's bureaucratic organization is supposed to be efficient and fair.

Bert and John Jacobs, co-founders of the company Life is Good, suggests that the message of the "Life is Good" brand is to: a) strive for perfectionism. b) decide to be happy today. c) be always on the lookout for that special person. d) strive for a big promotion.

Ans: b Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Follett viewed organizations as communities of cooperative action.

One of the surprise findings in the Hawthorne studies was that a) productivity increased with changes in lighting. b) productivity was influenced by group behavior. c) an increase in wages always resulted in an increase in productivity. d) productivity increased with better -defined tasks.

Ans: b Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: The Hawthorne studies focused attention on the human side of organizations.

Which of these explains the study of how organizations produce goods and services? a) Marketing operations b) Operations management c) Contingency practice d) Learning practice

Ans: b Blooms: Knowledge Level: Medium Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Managers use quantitative analysis and tools to solve complex problems.

According to Chris Argyris, high absenteeism and poor morale in an organization is likely due to a) poorly designed tasks interfering with efficiency. b) a poorly defined hierarchy of authority. c) a mismatch between management practices and the adult nature of their workforce. d) a lack of control and enforcement.

Ans: c Blooms: Knowledge Level: Difficult Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Argyris suggests that workers treated as adults will be more productive.

From the Maslow's hierarchy of needs theory, which of the following needs occupies the highest pedestal in the hierarchy? a) Social b) Physiological c) Self-actualization d) Esteem

Ans: c Blooms: Knowledge Level: Easy Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

Which of these describes a physiological or psychological deficiency that a person wants to satisfy? a) Wish b) Expense c) Need d) Hawthorne effect

Ans: c Blooms: Knowledge Level: Easy Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

Who is credited for originally developing the hierarchy of human needs theory? a) Max Weber b) Frederick Taylor c) Abraham Maslow d) Douglas McGregor

Ans: c Blooms: Knowledge Level: Easy Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

Management science and __________ apply mathematical techniques to solve management problems. a) behavior analysis b) contingency theory c) operations research d) participative management

Ans: c Blooms: Knowledge Level: Easy Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Managers use quantitative analysis and tools to solve complex problems.

Which of these is NOT included as a part of classical approaches to management? a) Maslow's hierarchy of human needs b) Fayol's administrative principles c) Weber's bureaucratic organization d) Taylor's principles of scientific management

Ans: c Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

Which of these is one of the principles of scientific management? a) Understanding human needs b) Flexible time off c) Training and motivating workers d) Cross functional teams

Ans: c Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Taylor's scientific management sought efficiency in job performance.

Weber's bureaucracy includes all but which of these? a) Division of labor b) Formal rules and procedures c) Employees' personal needs d) Careers based on merit

Ans: c Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Weber's bureaucratic organization is supposed to be efficient and fair.

Which management researcher is considered as a prophet of today's management style? a) Taylor b) Weber c) Follett d) Maslow

Ans: c Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Follett viewed organizations as communities of cooperative action.

The __________ is the tendency of persons singled out for special attention to perform as expected. a) management of participative measures b) management of scientific alternatives c) Hawthorne effect d) theory of Y management

Ans: c Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: The Hawthorne studies focused attention on the human side of organizations.

Matching management practices with different situations is called __________. a) classical management b) situational analysis c) contingency thinking d) administrative management

Ans: c Blooms: Knowledge Level: Medium Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Contingency thinking holds that there is no one best way to manage.

Which of these transforms resource inputs from the environment into product outputs? a) Top management b) Closed system c) Open system d) Contingency plan

Ans: c Blooms: Knowledge Level: Medium Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Organizations are open systems that interact with their environments.

The term "Hawthorne Effect" was used to explain some of the important findings of the Hawthorne studies. What does the term mean? a) Productivity is determined by efficiency. b) Physical conditions of work are more important than social relationships. c) When jobs are designed scientifically, performance improves. d) People given special attention tend to perform as expected.

Ans: d Blooms: Comprehension Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: The Hawthorne studies focused attention on the human side of organizations.

The five duties of management, according to Fayol, are foresight, organization, command, coordination, and __________. a. insight b. analysis c. accountability d. control

Ans: d Blooms: Knowledge Level: Difficult Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Fayol's administrative principles describe managerial duties and practices.

Chris Argyris' beliefs, as presented in his book Personality and Organization, are in disagreement with __________. a) Theory Y b) the Hawthorne studies c) the Maslow's hierarchy of needs theory d) the management practices found in traditional organizations

Ans: d Blooms: Knowledge Level: Difficult Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Argyris suggests that workers treated as adults will be more productive.

As a high school teacher, Julie has always felt that her students are lazy, don't really want to be in school, and are very irresponsible in their studies. Julie holds a __________ assumption. a) Theory Y b) Theory B c) Theory A d) Theory X

Ans: d Blooms: Knowledge Level: Difficult Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: McGregor believed managerial assumptions create self-fulfilling prophecies.

Theory X and Theory Y were developed by __________. a) Max Weber b) Frederick Taylor c) Chris Argyris d) Douglas McGregor

Ans: d Blooms: Knowledge Level: Easy Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: McGregor believed managerial assumptions create self-fulfilling prophecies.

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called: a) a learning organization. b) operations management. c) management by objectives. d) total quality management.

Ans: d Blooms: Knowledge Level: Easy Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Quality management focuses attention on continuous improvement.

Based on logic, order, and legitimate authority, a rational and efficient form of organization according to Max Weber, is a(n) a) learning organization. b) adhocracy. c) government agency. d) bureaucracy.

Ans: d Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Weber's bureaucratic organization is supposed to be efficient and fair.

Two key elements of Weber's bureaucracy were fairness and a) informality. b) history. c) participation. d) efficiency.

Ans: d Blooms: Knowledge Level: Medium Learning Objective 1: Understand the lessons of the classical management approaches. Section Reference: Weber's bureaucratic organization is supposed to be efficient and fair.

According to Maslow's progression principle, a) all needs can be satisfied by everybody. b) needs can be satisfied simultaneously. c) once activated, needs are not important in human behavior. d) a need at any level becomes activated only after the next-lower-level need is satisfied.

Ans: d Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

From Maslow's hierarchy of needs theory, which of the following needs is considered to be the most basic? a) Safety b) Social c) Self-actualization d) Physiological

Ans: d Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: Maslow described a hierarchy of human needs with self-actualization at the top.

All are true about The Hawthorne studies EXCEPT: a) were poorly designed from a research perspective. b) provide weak empirical support for their conclusions. c) are criticized for generalizing their findings. d) represent a shift in research attention from human to technical concerns.

Ans: d Blooms: Knowledge Level: Medium Learning Objective 2: Identify the contributions of the behavioral management approaches. Section Reference: The Hawthorne studies focused attention on the human side of organizations.

If your roommate asks you to identify the best management style, what would you say? a) Classical b) Participative c) Administrative d) It depends on the situation

Ans: d Blooms: Knowledge Level: Medium Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Contingency thinking holds that there is no one best way to manage.

Modern management thinking would suggest that: a) a "best" way to manage does exist. b) the discovery of a workable process can be transferred to all other organizations. c) once a process is perfected, it will not have to be changed. d) the best answer to what works "depends" on the situation. e) people are usually on the same page and they can be managed similarly.

Ans: d Blooms: Knowledge Level: Medium Learning Objective 3: Recognize the foundations of modern management thinking. Section Reference: Contingency thinking holds that there is no one best way to manage.

Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the stockholders of Berylia to represent their ownership interests. Hence, James is a part of the ________ of Berylia Inc.

Board of directors

The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the ________.

Chairman of the board

If the direction in managerial work today is away from command and control, what is it toward?

Coaching and facilitating

he intellectual capital equation states: intellectual capital x __________ = commitment

Competency

According to Robert Katz, ___________ skills are more likely to be emphasize by top managers than by first line managers.

Conceptual

When managers _________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.

Control

The management function of _____________ is being activated when a bookstore manager measures daily sales in the magazine section in comparison with daily sales targets.

Controlling

______________ is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and financial reporting.

Corporate governance

When Jose acts as a resource allocator for his orientation, he is acting in a ___________ role.

Decisional

If a sales department supervisor is held accountable by middle manager for the departments performance, on whom is the department supervisor dependent in making this performance possible?

Department sales persons

When a manager denies promotion to a qualified worker simply because of personally dislike her because she is Hispanic, this is an example of _____________.

Discrimination

The moral standards of what is good and right behavior in organizations and in our personal lives are set by __________?

Ethics

In effective organizations, there's generally only one type and one level of managers. T/F

False

In traditional organizations, accountability flows downward. T/F

False

Measuring performance and taking action to get the desired results are part of leading.

False

Measuring performance and taking action to get the desired results are part of leading. T/F

False

The upside down pyramid view puts workers at the top of the organization. T/F

False

To be effective, the management functions are always performed one at a time and step-by-step. T/F

False

While there are four functions of management, only the top managers are involved in the planning function. T/F

False

The company buys cloth in one country, has designs made in another country, has the garments sound in another country, and so is the finished product and yet other countries. This firm is actively engaging in the practice of _____________.

Global sourcing

Trix international is a furniture company. It produces role materials from Africa, hires artisans from India, and sells the finished products all over the world. Trix international is engaged in ___________?

Global sourcing

The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy is called __________?

Globalization

A __________ skill is the ability to work well and corporation with other people.

Human

The collective brain power or share knowledge of workforce is called ___________?

Intellectual capital

One controversial side to global sourcing is ___________.

Job migration

Which of the following use their minds and intellects as critical assets to employers?

Knowledge workers

A person who supports and is responsible for the work of others is called a ________?

Manager

The process of building and maintaining good work relationships with others who may someday help a manager to implement his or her work agendas is called _________.

Networking

And effective manager is someone who helps others to achieve high levels of both __________ and __________.

Performance; satisfaction

Which of the following terms can be best defined as the reputation people hold in the eyes of others and the talents as evidence by unique and timely skills and capabilities of real value to potential employers?

Personal Brand

10 is a sales manager at Green source Corporation. He set a target for his sales team to increase sales by 20% and 20 weeks. While giving them suggestions on how to achieve the target, he also announces a 20% commission as an incentive. Tim is involved in the ____________ function of the management process.

Planning

When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of __________.

Planning

What identifies individual strengths and weaknesses, as well as environmental opportunities and threats?

SWOT Analysis

Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone who is high and emotional intelligence will have the capacity to _________, and ability to think before acting into control potentially disruptive emotions and actions.

Self regulate

What term can be best to find as the ability to understand oneself, exercise initiative, except responsibility, and learn from experience?

Self-Management

The managers role in the upside down pyramid view of organizations is best described as providing ___________ so that operating workers can directly serve _________.

Support; customers

The lack of women and minorities in senior management positions can be explained by ___________?

The glass ceiling effect

A person who guides the performance of an organization as a whole or of one of its major part is called a ___________?

Top Manager

Since much of what a manager needs to get done is be on their individual capabilities, effective networking can often mean the difference between success and failure. T/F

True

Through networking, managers build and maintain positive relationships with other people, ideally those whose help might be useful someday in fulfilling their agendas.

True

Andy is a middle manager at Hercules Industries. Whom would he report to?

Vice President

In ________, people change jobs more often, and many work on independent contracts with a shifting mix of employers.

a free-agent economy

At work, Julie focuses on measuring performance and takes the necessary corrective actions. Julie is engaged in the ________ function of the management process.

controlling

While there are four functions of management, only the top managers are involved in the planning function.

false

At First United Bank, division managers, regional managers, and branch managers would be known as ________.

middle managers

The process of setting performance objectives and determining what actions should be taken to accomplish them is known as ________.

planning

What term can be best described as the display of negative, irrational attitudes towards women or minorities?

prejudice

Effective managers help others achieve high performance and ________ in their work.

satisfaction

What skill set is most important at lower organizational levels?

technical

The lack of women and minorities in senior management positions can be explained by ________.

the glass ceiling effect

Although it can be difficult to think about our own personal weaknesses, all great leaders have a well-developed sense of their personal weak points.

true

Global sourcing involves contracting for work to be performed in other countries.

true