Chapter 12

The two key development activities that transform employees into an effective workforce are:

training and performance appraisal

The general term _____ is typically used to refer to teaching people how to perform tasks related to their present jobs, while _____ means teaching people broader skills that also prepare them for greater responsibilities in future jobs.

training; development

_____ is similar to a product brand except that it promotes the organization as a great place to work, rather than promoting a specific product or service.

An employer brand

In the framework that shows how investments in human capital contribute to stronger organizational performance and better financial results, which of the following falls on Level 1, business results?

Revenue growth

The understanding between organization and employee that if the employee contributed ability, loyalty, and commitment, the employee could expect in return that the company would provide wages and work throughout the employee's working life was known as:

a social contract

The most common approach to employee compensation is job-based pay, which means:

compensation is linked to the specific tasks an employee performs.

In the matching model of finding the right people for the organization, the employee offers _____ to meet the company's needs, and the employer provides _____ to meet the employee's needs.

contributions; inducements

Mountain Photo uses personality tests to assess certain characteristics of applicants when it knows these characteristics contribute to greater success for those who hold a specific job. This approach falls within which of the following selection techniques?

Employment test

Which of the following agencies was created by the Civil Rights Act of 1964 to initiate investigations in response to complaints concerning discrimination?

Equal Employment Opportunity Commission

Once an organization has recruited and hired employees through the selection process, the next goal of human resource management is:

developing employees into an effective workforce

Metro Hospital uses an algorithm that incorporates patient survey results, quality-of-care metrics, and total departmental costs to determine employee bonuses. These bonuses are part of Metro's:

pay-for-performance initiative

For managers and HRM professionals who are working to maintain a workforce that has been recruited and developed, maintenance of the current workforce would involve all of the following EXCEPT:

realistic job previews

Which of the following types of pay systems encourages people to develop their competencies, thus making them more valuable to the organization, as well as more employable if they leave their current jobs?

A skills-based pay system

Which of the following is one of the most frequently used selection devices in the selection process?

Application form

Which of the following training and development practices is rated most highly by young professionals?

Being involved in high-stakes jobs

Human resource planning involves posing and answering a number of big-picture questions as well as specific questions related to HR activities. Which of the following questions is a specific HR question rather than a big-picture question?

Can the work be done by workers with two-year degrees rather than four-year degrees?

Bailey is convinced that enhancing an organization's human capital process will lead to positive business results for the company. Which of the following is a human capital process that Bailey might target?

Career development

Which of the following laws is meant to address equal opportunity and discrimination issues?

Civil Rights Act

_____ occurs when hiring and promotion decisions are made based on criteria that are not job-relevant.

Discrimination

_____ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees.

Human capital

If an employer wants to emphasize its attractiveness as a place to work and affirm its commitment to the new social contract, which of the following actions would best move the company toward that goal?

Invest in creative development and business improvement.

Which of the following would be most relevant and helpful for a job applicant?

Job description

Which of the following components is most likely to be found in an interview in which the organization is committed to the matching model of finding the right employees?

Realistic job preview

Which of the following is a benefit of structured interviews?

Standardized questions asked of every applicant make comparisons easier.

During a job interview, Dale focused on Monet's job skills and performance rather than educational credentials, appearance, or prior experience. Dale is using the HR practice of:

blind hiring

Some companies use a type of test that puts a premium on innovativeness and problem solving in which the answers aren't as important as how the applicant goes about solving the problem, which is called a:

brain teaser

Destinations Inc. provides a fully paid vacation for its employees who exceed their annual sales goal by 10 percent. This vacation is considered to be part of the employees':

compensation

The purpose of an exit interview is to

learn about potential problems in the organization

Easton is an experienced employee and is asked to show Addison, a new employee, how to perform job duties. Easton and Addison are participating in:

on-the-job training

Which of the following would NOT be an aspect of compensation equity?

The use of multiple raters in performance evaluation

As an experienced interviewer, Damien would consider which of the following questions to be inappropriate or illegal?

Do you have any disabilities?

Which of the following statements about the regulatory environment in which human resources management takes place is true?

EEO legislation attempts to balance the pay given to men and women

The style and effectiveness of performance review vary by culture. Which of the following statements about performance review is true?

Mexicans are considerably less direct than Americans are, with less exaggerated praise.

Facebook bought the smaller start-up company Friendfeed in 2009. This move is part of a larger trend in which companies purchase other companies to obtain the talent of the start-up's employees. This move has come to be known as:

acqui-hiring

The shift in the relationship between employers and employees is largely a result of all of the following EXCEPT:

discrimination

The top three factors cited by CEOs as contributing to organizational success are:

human capital, product and service innovation, and customer relationships.

Sam's job involves forecasting HR needs and projecting the matching of individuals with anticipated job vacancies. He is responsible for:

human resource planning

Over the course of six months, Brett worked in the office of a Minnesota state senator in order to gain insight and experience in the workings of the staff that supports an elected official. Brett just completed a(n):

internship

Human resource management (HRM) encompasses all of the following EXCEPT:

making hiring and promotion decisions based on criteria that are not job-relevant.

Lynn has a particular style for conducting interviews. She most often uses open-ended questions such as Why did you apply for this particular job? and What made you good at your previous job? Lynn is using a(n):

nondirective interview

Most companies use the term ____ rather than compensation to include a broad range of wages and salaries, incentive payments, bonuses, and benefits.

rewards

Devin's company is merging with another and he has been tasked with determining which employees to retain from either of the companies after the merger takes place. Devin will need to:

take steps to forecast need for specific types of workers

A recent trend in performance appraisal, _____ is a process that uses multiple raters, including self-rating, as a way to increase awareness of strengths and weaknesses and guide employee development.

360-degree feedback

Although salary is an important component of employee compensation, benefits are equally important. Which of the following would least likely be part of an employee's benefits package?

360-degree feedback

Remy manages the human resources function for a large organization. One of her biggest concerns is making sure that the demographics of the organization's qualified employees reflect the demographics of the city in which the organization operates. Which of the following is accomplished through Remy's diligence in this case?

Affirmative action

Based on research, which of the following has been found to have the most positive impact on performance, including higher employee productivity and stronger financial results?

Align effective HRM and HR strategies with the organization's strategic direction.

For employers, failure to comply with EEO legislation can result in:

All answers correct

The Consolidated Omnibus Budget Reconciliation Act, which requires continued health insurance coverage (paid by employee) following termination, is more commonly known as:

COBRA

Which of the following statements about compensation systems is true?

Compensation refers to all monetary payments and all nonmonetary goods or benefits used to reward employees.

Which of the following pieces of information can an employer ask on a job application that are relevant and appropriate and would not create an adverse impact on protected groups?

Education attainment

In human resource management and managing talent, which of the following is considered one of the biggest mistakes managers can make?

Failing to provide candid performance assessments that focus on development needs

Speed dating is a phenomenon in which individuals have the opportunity to meet a large number of potential partners in a short period of time. Which of the following innovative HR practices is similar in format?

Fast track hiring

All of the following are among the three key elements in the strategic approach to human resource management EXCEPT:

HRM is responsible for changes in the organization's culture, structure, strategy, and goals.

As a manager, Aries gives Morgan, an employee, the same rating on all dimensions of a performance review even when Morgan's performance is good on some dimensions and poor on others. Which of the following rating errors has Aries committed?

Halo effect

Pat began working at Handy Expedients as an intern during college on the floor in its production line. After college, Pat was hired full-time in that role, but was soon offered the job as line supervisor. Within five years, Pat was promoted to production manager. Which of the following statements about Pat's situation is most accurate?

Handy Expedients has a practice of promotion from within

All of the following laws pertain to issues of equal opportunity and discrimination EXCEPT the:

Health Insurance Portability and Accountability Act

Jaffe works for a very traditional company that is characterized by the old social contract between employees and employers. Which of the following characteristics applies to Jaffe's company?

Jaffe's employer offers routine jobs

Which of the following aspects was part of the traditional social contract that existed between organization and employee but is no longer the basis for the new social contract?

Job security

Despite the best efforts of line managers and HRM professionals, an organization will lose employees. Which of the following statements about losing employees is true?

Managers can use exit interviews as a valuable HRM tool, regardless of whether the employee leaves voluntarily or is forced out.

The first lawsuit related to social media was filed in 2011 on behalf of Dawnmarie Souza, who was fired because of a comment made on Facebook. Which of the following entities filed this suit to protect Dawnmarie's rights as an employee?

National Labor Relations Board

Skylar has a meeting scheduled with the executives at Chillax Resorts to interview for the top communications position. Which of the following types of interview can Skylar most likely expect?

Panel interview

_____ refers to activities or practices that define the desired characteristics of applicants for specific jobs.

Recruiting

Since knee replacement surgery, Alex has experienced difficulty in standing from a seated position. He has asked the department manager to install grab bars in the restrooms at work. The manager doesn't even want to pass along the request to decision makers. Which of the following is the best assessment of this situation?

The Americans with Disabilities Act demands that "reasonable accommodations" be provided for the disabled to allow performance of duties; therefore, the manager needs to take action on Alex's request.

A corporate recruiter lets an applicant know that the organization is most interested in the matching model in its hiring process. Which of the following best explains what this means to the applicant?

The applicant should find ways to show the interviewer how the applicant's qualifications meet the organization's needs and vice versa.

In a survey, which of the following is one of the top two reasons that hiring managers gave for why applicants ages 18 to 32 didn't get jobs?

The applicant's social media account contained inappropriate content.

Cameron has been the top salesperson on the sales team for three months straight. Cahaya has met all of her sales goals for the past year, although she hasn't exceeded Cameron's numbers. The position of sales manager has opened up and both women apply. Cahaya gets the job because the manager feels a single woman is more likely to be able to devote the necessary time and effort to the job than can Cameron, who is married with a young child. Which of the following statements best summarizes this situation?

The women's manager has discriminated against Cameron based on a non-job-related factor.

Mackenzie has been given an organizational directive to build its human capital. To follow through with this directive for HRM, Mackenzie might do all of the following EXCEPT:

emphasize the organization's focus on total return to shareholders.

The three broad strategic HRM activities are to:

find the right people, manage talent, and maintain an effective workforce.

The three broad goals of human resource management are:

finding, developing, and maintaining an effective workforce.

A _____ is a clear and concise written summary of the specific tasks, duties, and responsibilities of a job.

job description

Tristen has just finished outlining the knowledge, skills, education, physical abilities, and other characteristics needed to perform the job of assistant to the head coach adequately. Tristen has provided a:

job specification

Kelsey was recently hired as a customer service representative in a large cable network and communications provider. The managers at this organization encourage new hires to use available social media tools, including mobile technologies, social media, and wikis and blogs, for day-to-day learning. This style of training and development is known as:

social learning

To reflect the importance of the human factor in the organization's success, Joey likes to describe the organization's efforts in recruiting as:

talent acquistion

Using critical incidents pertaining to job performance, a manager establishes a job performance scale that is anchored with specific behavioral statements describing varying degrees of performance. By relating employee performance to these specific incidents, raters can more accurately evaluate an employee's performance. This process is known as:

the behaviorally anchored rating scale (BARS)

Globalization, outsourcing, hyper-competition, and other volatile changes in the environment have caused a shift in the social contract between employees and employers, and the new social contract between them is based on:

the concept of employability rather than lifetime employment