Chapter 13

What do functional groups and interest groups have in common?

Both have an unspecified time horizon

______ conflicts occurs when there is a conflict between two or more roles.

Interrole

_________ conflict controls when a single source sends clear but contradictory messages.

Intrasender

What is a situational factor that contributes to norm conformity?

Team size

What factors reduce group cohesiveness.

Unpleasant experiences

An advantage of teams in an organization is that they enable to organization to shed its....

bureaucracy

Sport teams travel together. They compete against other teams. This increases their

cohesiveness

_______ is the extent to which members are loyal an committed to the group.

cohesiveness

_________ is striking a middle-range position between two extremes when resolving conflict.

compromise

Interpersonal problem solving refers to the resolution of conflict using......

confrontation

A task group that is made up of one member each from marketing, development, production, and manufacturing would be a.....

cross-functional team

The ________ role refers to what the individual actually does in his or her role in the group.

enacted

The process of establishing a role structure begins with the ________ role.

expected

When an organization decides to use teams, resistance will most likely come from......

first line managers

During the _______ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group.

forming

A shift supervisor in a department store is a member of a ..........

functional group

An _________ leader is likely to be a person capable of carrying out both task specialist and socioemotional roles effectively.

informal

A ______ group is created by its own members for purposes that may or may not be relevant to organizational goals.

interest

______ is based on disagreements between two or more individuals in an orgnaization.

interpersonal conflict

Newly divorced people often join support groups for.....

need satisfaction

The _______ role is what a person understands the sent role to mean.

perceived

In the _______ stage of group development, the group really begins to settle down to work and focuses on goal attainment.

performing

Frequent sources of interpersonal conflict in organization are _______, when two people distrust each other's motives, dislike each other, or for some other reason simply cannot get along.

personality clashes

managers can stimulate conflict by.......

placing employee groups in competitive situations

The ______ is set of defined roles and interrelationships among those roles that the group members define and accept.

role structure

In group role structure, the _______ role comprises the messages and cues that group members use to communicate their expectations to another member.

sent

What stages of group development is often characterized by a general lack of unity and uneven interaction patterns?

storming

A _______ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

task group

A _______ is a group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities.

team